We stayed at the hotel on 13 Dec for 1 night before going for the halong bay and sapa tour from 14 Dec to 18 Dec. We arrived at the hotel early in the morning at about 7am on 18 dec. As it was early our rooms were not ready for check in. Miss Tracy the front desk manager was so kind to arrange for us to check in early at their sister hotel Silk Queen nearby. She hired a taxis to bring us over to Silk Queen a new hotel which is equally comfortable. We were checked in to two big rooms with fantastic view. She also called and subsequently emailed to ensure that we are comfortable.
Tracey really go all the way to make hotel guests comfortable. Would like to thank her and hanoi pearl for the wonderful stay at hanoi. The service really exceeded our expectation.
Ron från Singapore SG
Detta hotell ligger centralt i Hanoi, på gångavstånd till Hang Gai Street, Thang Long Water Puppet Theatre och Hoan …Mer
We had a wonderful experience staying in the Melia Hanoi in May 2013. The service couldn't be faulted. A member of staff was on hand as soon as we arrived at the hotel in our taxi to ensure we weren't being over charged by the driver.
- Great food in the restaurant
- WiFi available for free in the lobby
- Close enough to the lake and other sites
Detta hotell erbjuder familjevänligt boende i centrala Hanoi, på gångavstånd till Hoa Lo och Vietnam Women's Museum. I …Mer