Boendets fasad

Recensioner av Majestic Hotel & Spa Barcelona

5 out of 5
Majestic Hotel & Spa Barcelona
Passeig De Gracia, 68, Barcelona

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 752 av 1002 recensioner" "
8 - Bra i betyg. 157 av 1002 recensioner" "
6 - Okej i betyg. 45 av 1002 recensioner" "
4 - Dåligt i betyg. 25 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 23 av 1002 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Per

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Pascal Billard, General Manager 6 nov. 2023
Dear Mr. Per, I would like to thank you for choosing Majestic Hotel & Spa and for sharing your opinion about us online.I am delighted to know that you have enjoyed your experience with us.I hope to have the pleasure to welcome you back.Kind regards,

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dishonest reception and misinformation about rooms
They have a ground floor with a view towards a wall which I recieved. It turns out they had normal rooms withot windows covered by and immediate wall woth pipes, but I had to ask for it and complain. I will no return. To other guests: make sure they do noot book you on the first floor.
Bodde här 1 natt i oktober 2023
Svar från Pascal Billard, General Manager 9 okt. 2023
Dear Guest, Thank you very much for having taken your time to share your feedback after your visit at Majestic Hotel & Spa.I regret that your recent experience did not live up to your expectations, please note that we have a wide range of room categories, more spacious than the entry level, and with wonderful views of Paseo de Gracia. Feel free to contact us prior your next stay to ensure we can perfectly match your room assignment based on your needs.I am looking forward to welcome you back again and offer you the spotless experience you deserve.Kind regards,

10/10 Fantastiskt

Johan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Pascal Billard, General Manager 1 sep. 2023
Dear Mr. Johan,Thank you for providing us your maximum rating on Expedia.It is a pleasure to see that your entire experience exceeded your expectations and that you have enjoyed yourself so thoroughly on your days in Barcelona.I hope to have the opportunity to welcome you back some time soon.Kind regards,

10/10 Fantastiskt

Niklas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i mars 2023
Svar från Pascal Billard, General Manager 28 mars 2023
Dear Mr. Viderud, From Majestic Hotel & Spa, we are delighted to know that your experience at the hotel has been satisfactory.It is a pleasure to read that you have found excellency in all our services and facilities.I hope to have the opportunity to welcome you back some time soon.Kind regards,

10/10 Fantastiskt

Sebastian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2022
Svar från Pascal Billard, General Manager 24 okt. 2022
Dear Mr. Sebastian, Thank you for providing your rating after your visit to Majestic Hotel & Spa. I am glad to read that your stay with us met your expectations. I hope to have the immense pleasure to welcome you back soon. Kind regards,Pascal BillardGeneral Manager

10/10 Fantastiskt

Filip

Bodde här 1 natt i februari 2022
Svar från Pascal Billard General Manager 21 feb. 2022
Dear Mr. Filip, Thank you very much for your excellent review and score in Expedia. I am glad to read that your recent stay with us was perfect, and I hope to have the chance to welcome you back soon. Kind regards,

8/10 Bra

Sargon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2022
Svar från Pascal Billard General Manager 26 jan. 2022
Dear Mr. Sargon, Thank you very much for your review on Expedia. I am glad to read that you enjoyed your last stay with us, but I would appreciate if you could indicate what else we could have done or improved in order to obtain the highest score from you. Best regards,

8/10 Bra

Magnus

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Blandat betyg....men kanon service och personal
Läge, service, personal (personalen var kanon) hotellobby, bar och restaurang väldigt bra och i nivå vad som kan förväntas från ett 5***** hotel. Dock vårt rum, suite (Junior Suite) höll inte samma klass utan var slitet och konstigt nog nästan placerat nere i källaren (kändes så i alla fall, våning 2 men sedan gick man en trappa ner....) och då hade man tyvärr inte heller inte uppmrärksammat vårt önskemål om en suite så högt upp som möjligt när det blev precis tvärtom, så långt ner som möjligt. I övrigt och annars var vi väldigt nöjda och som sagt väldigt god service och riktigt bra personal. Vi kommer säkert tillbaka men då bokar vi en bättre suite! //J & M
Bodde här 3 nätter i november 2021
Svar från Pascal BIllard General Manager. 15 nov. 2021
Dear Mr. Magnus, Thank you very much for your detailed comment on Hotels.com. I am glad to read that your overall experience was good and that our staff made your stay memorable. However, I regret that the room assigned did not meet your expectations. We always do our best to try to accomodate our guests preferences based on availability, but in this occasion, being the occupancy that high during your visit, unfortunately it was not possible to assign a room on the highest floors, I am very sorry. However, please note we offer a wide range of rooms and Suites, so I definately reccomend you to reserve a higher room category next time, to guarantee your success. I hope to have the chance to welcome you back soon and offer you the spotless experience you deserve. Kind regards,

10/10 Fantastiskt

Ivan

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bästa hotell i Barcelona hittils!
Bästa hotell jag har bott i Barcelona under 16 år resor ditt, Detta är det som man kallar en riktigt hotell, location, service, standard, frukost, rummet, sängen, takterrassen, allt, där ska jag absolut bo nästa gång jag är i Barcelona!
Takterrassen
Bodde här 3 nätter i september 2021
Svar från Pascal Billard, General Manager 7 okt. 2021
Dear Mr. Ivan, Thank you very much for your kind review. I am glad to read that your stay was perfect and that our facilities, staff and service exceeded your expectations. We look forward to welcome you back very soon, Best regards,

10/10 Fantastiskt

Lars-Åke

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Allt var perfekt!
Bodde här 4 nätter i mars 2020

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good service, excellent rooms, quick check-in and check-out. Convenient location.
Bodde här 1 natt i februari 2020
Svar från Pascal Billard, General Manager 4 mars 2020
Dear Guest, From Majestic Hotel & Spa, we are pleased to know that your experience at the hotel has been memorable. I genuinely appreciate your kind remarks about our service standards, the comfort of our rooms and our convenient location. Thank you once again for providing us your maximum rating. I look forward to welcome you back in the near future. Kind regards, Pascal Billard General Manager

10/10 Fantastiskt

Kristina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2019
Svar från Pascal Billard, General Manager 29 aug. 2019
Dear Ms. Kristina, From Majestic Hotel & Spa, we appreciate your kind feedback about us on Expedia. I am pleased to know that your recent experience to our property has been excellent and that you have fully enjoy all our services and facilities. Thank you once again for providing your maximum rating. It would be my pleasure to welcome you back in the nearest future. Kind regards, Pascal Billard General Manager

10/10 Fantastiskt

Elisabeth, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Topphotell med det där lilla extra i service.
Topphotell med hög klass, bra läge och det där lilla extra med service. Receptionen ordnade en affisch med min brorsdotters fotbollshjälte som låg och väntade på oss i rummet när vi kom efter att ha varit och sett FC Barcelona spela på Camp Nou. Tunnelbanestationen har direktförbindelse med såväl flygplatsen som Camp Nou. Supertrevlig bar.
Bodde här 3 nätter i april 2019
Svar från Pascal Billard, General Manager 10 apr. 2019
Dear Mrs. Elisabeth, I would like to thank you for choosing Majestic Hotel & Spa and for sharing your wonderful opinion about us. I am delighted to know that you enjoyed yourself so thoroughly on your days in Barcelona and that the service we provided lived up your expectations. They truly do their best into ensuring that our service standards are always the highest level possible. It would absolutely be my pleasure to welcome you back in the nearest future. Kind regards, Pascal Billard General Manager

10/10 Fantastiskt

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevlig service fina rum och en härlig frukost
Bodde här 2 nätter i mars 2018
Svar från Pascal Billard, General Manager 20 mars 2018
Dear Lars, I would like to thank you for your review. I am so pleased to see that your stay with us here in Majestic Hotel & Spa met your expectations. I look forward to welcoming you back in the near future. Kind Regards, Pascal Billard General manager

8/10 Bra

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2017
Svar från Hotel Murmuri 9 nov. 2017
Dear Guest, Thank you for choosing the Majestic Hotel & Spa on the occasion of your recent visit to Barcelona and for sharing your experience online. It is a pleasure to see how high you valued your stay with us and that we met your expectations. We look forward to welcoming you back to the Majestic Hotel & Spa in the near future. Kind regards, Pascal Billard General Manager

10/10 Fantastiskt

Patrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2017
Svar från Hotel Murmuri 9 nov. 2017
Dear Patrik, Thank you for choosing the Majestic Hotel & Spa on the occasion of your recent visit to Barcelona and for sharing your experience online. It is a pleasure to see how highly you valued your experience and to see that we met your expectations. We look forward to welcoming you back to the Majestic Hotel & Spa in the near future. Kind regards, Pascal Billard General Manager

10/10 Fantastiskt

stephen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An excellent 3 night stay. The room was beautiful, comfortable and the bathroom luxurious. An outstanding breakfast buffet. The staff are very friendly and helpful. Location perfect for exploring adjacent high end shops. My only petty complaint is the too soft pillows. Otherwise a flawless stay.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Marianne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Pascal Billard, General Manager 11 apr. 2024
Dear Ms. Marianne,At the Majestic Hotel & Spa, we are pleased to know that your experience at the hotel has been memorable.Our goal is to exceed the expectations of our clients, and it makes me very proud to read ratings like yours.It would absolutely be my pleasure to welcome you back to Barcelona.

10/10 Fantastiskt

Shivani Rajeev

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing hotel and location ….. it’s the little attention to details that was amazing. Would recommend highly and definitely go back. The staff were lovely and went out of their way for you.
Bodde här 3 nätter i mars 2024
Svar från Pascal Billard, General Manager 15 apr. 2024
Dear Ms. Rajeev,Thank you for sharing your opinion about your recent visit to the Majestic Hotel & Spa on Expedia.We are delighted to read that all your wishes were met and that you had an unforgettable experience with us.Moreover, I am delighted to know that every single member of our staff made you feel at home. We work every day to maintain our level of service and exceed our customers expectations.The entire team joins me to hope to have the immense pleasure to welcome you back in the future.

10/10 Fantastiskt

maria

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
We had an excellent stay. The entire staff is so helpful and kind.
Bodde här 3 nätter i april 2024
Svar från Pascal Billard General Manager 8 apr. 2024
Dear Ms. Maria,Thank you for providing us your maximum score on Expedia.I am pleased to read that your stay with us met your expectations and we look forward to welcome you back soon.

10/10 Fantastiskt

Livia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
exceptional service, rooftop and location
Bodde här 6 nätter i mars 2024
Svar från Pascal Billard, General Manager 4 apr. 2024
Dear Ms. Livia,At the Majestic Hotel & Spa, we are pleased to know that your experience at the hotel has been perfect.It is a pleasure to read that you have found excellence in all our services and facilities.Moreover, I am pleased to hear that you have enjoyed our rooftop terrace "La Dolce Vitae", which has been awarded "Best City Hotel Terrace in Europe" at the Prix Villégiature, and that our location was convenient for you.Thank you once again for providing us your maximum rating and for recommending our hotel to other travelers.It would absolutely be my pleasure to welcome you back.

10/10 Fantastiskt

Vincent

Gillade: Renlighet, personal och service och boendets skick och faciliteter
What a great spot. Staff was beyond courteous and helpful. Rooftop terrace has an eyeball to eyeball view of Sagrada in addition to a great view of Barcelona. The bar/lounge area on the first floor has a wonderful vibe for a quick bite or drink. Our room was small but so beautifully designed that we spent the normal amount of time there. And location was perfect. Close to Gothic Quarter. In a really nice neighborhood. Good stuff.
Bodde här 6 nätter i mars 2024
Svar från Pascal Billard, General Manager 25 mars 2024
Dear Mr Vincent,From Majestic Hotel & Spa, we truly appreciate your feedback about us on Expedia.We are delighted to read that all your wishes were met and that you had an unforgettable experience with us.It is always nice to read that the service provided made a real difference and we will certainly share your praise with the entire team.Thank you for mentioning our rooftop bar “La Dolce Vitae”, the Majestic bar, and our convenient location.The entire team joins me to hope to have the immense pleasure to welcome you back in the future.

10/10 Fantastiskt

Gilbert

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff in lounge bar and restaurant are particularly attentive to hotel guests.
Bodde här 2 nätter i mars 2024
Svar från Pascal Billard, General Manager 18 mars 2024
Dear Mr. Gilbert,From Majestic Hotel & Spa, we truly appreciate your feedback about us on Expedia.It is a pleasure to know that your experience was excellent from the beginning to the end.It is always nice to read that the service provided made a real difference and we will certainly share your praise with the entire team.It would absolutely be my pleasure to welcome you back.

10/10 Fantastiskt

Lianie

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious
Bodde här 6 nätter i mars 2024
Svar från Pascal Billard, General Manager 12 mars 2024
Dear Mrs. Lianie,We appreciate your feedback about the Majestic Hotel & Spa.We are delighted to read that all your wishes were met and that you had an unforgettable experience with us.It is a pleasure to know that you have found excellence in all our services and facilities.It would absolutely be my pleasure to welcome you back soon.Kind regards,

10/10 Fantastiskt

Veronique

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hôtel très bien situé et superbe terrasse sur le tout
Bodde här 6 nätter i mars 2024
Svar från Pascal Billard, General Manager 12 mars 2024
Cher client,Je voudrais vous remercier pour votre commentaire.Je suis heureux de savoir que vous avez apprécié votre récente visite et que votre expérience a répondu à vos attentes.Je suis impatient de pouvoir vous accueillir dans un proche avenir.Cordialement,

10/10 Fantastiskt

Boubacar

Bodde här 4 nätter i mars 2024
Svar från Pascal Billard, General Manager 12 mars 2024
Dear Mrs. Cherif, We appreciate your feedback about the Majestic Hotel & Spa.It is a pleasure to read that you have found excellence in all our services and facilities. Moreover, I am very happy to read that you enjoyed yourself so thoroughly on your days in Barcelona and the service provided exceeded your expectations.We work hard to maintain our level of service and quality in excellence and ensure the satisfaction of our guests.I hope to have the immense pleasure to welcome you back soon.

10/10 Fantastiskt

Strikovsky

Bodde här 3 nätter i februari 2024
Svar från Pascal Billard, General Manager 21 mars 2024
Dear Mr. Strikovsky,At the Majestic Hotel & Spa, we are pleased to know that your experience at the hotel has been excellent.It is a pleasure to see that your entire experience was excellent from the beginning to the end. It would absolutely be my pleasure to welcome you back.

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excelente option
Bodde här 2 nätter i februari 2024
Svar från Pascal Billard, General Manager 26 feb. 2024
Dear Mr. William,We appreciate your feedback about the Majestic Hotel & Spa.I am very happy to read that you have enjoyed yourself so thoroughly on your days in Barcelona and that our offerings have been so to your liking, helpful and pleasant.I hope to have the opportunity to welcome you back sometime soon.

8/10 Bra

Takuya

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
メインストーリートに面し観光エリアにも近接した格式高いホテル。 朝食の美味しさも含めインテリア、バルコニーからのまちの景観など素晴らしく、よい体験をさせていただきました
Bodde här 4 nätter i december 2023
Svar från Pascal Billard, General Manager 12 feb. 2024
Dear Guest,Thank you for sharing your opinion about your recent stay at Majestic Hotel & Spa online.I am very happy to know that your experience met your expectations, both in terms of comfort and cleanliness, and that our location was convenient for you.Moreover, I am glad to know that you have enjoyed our breakfast buffet, which has been awarded as the “Best Hotel Breakfast in Europe” at the Prix Villégiature.I hope to have the immense pleasure to welcome you back soon.

10/10 Fantastiskt

Donatien

Bodde här 2 nätter i januari 2024
Svar från Pascal Billard, Directeur Général 21 mars 2024
Cher M. Donatien,Je suis heureux de savoir que vous avez apprécié votre récente visite, et que votre expérience a répondu à vos attentes.Je suis impatient de pouvoir vous accueillir dans un proche avenir.

10/10 Fantastiskt

Sean

Bodde här 7 nätter i januari 2024
Svar från Pascal Billard, General Manager 21 mars 2024
Dear Mr. Sean,Thank you for staying with us and leaving your lovely recommendation of us to other travelers.We hope to have the chance to welcome you back very soon.

10/10 Fantastiskt

David, Doral

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is everything I expected and more it is truly old world and complete in terms of service and comfort
Bodde här 1 natt i januari 2024
Svar från Pascal Billard, General Manager 29 jan. 2024
Dear Mr. David,We appreciate your feedback about Majestic Hotel & Spa.It is a pleasure to read that your recent visit exceeded your expectations. We are delighted to know that the service provided made a real difference and we will certainly share your praise with the entire team.I hope to have the immense pleasure to welcome you back in the future.

10/10 Fantastiskt

Dana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful hotel and staff. We totally enjoyed our stay. Very attentive to our questions and needs. Very welcoming and friendly. Only problem was first day with breakfast wait staff was not as attentive as the rest of our stay. Never brought our coffee and did return during our breakfast. The breakfast selections and availability well made up for anything lacking with the staff. Next day was much better. Overall a Majestic experience!
Bodde här 2 nätter i januari 2024
Svar från Pascal Billard, General Manager 22 jan. 2024
Dear Mrs. Dana,I would like to thank you for choosing Majestic Hotel & Spa and for sharing your opinion about us online. Comments like yours encourage us to keep improving and creating unique experiences.Regarding our breakfast buffet, I regret that the service provided on the first day did not meet your expectations. I will share your comments with the entire team, so that we can work on further improvement.Thank you for providing the maximum rating, I am very much looking forward to welcoming you back in the nearest future.Kind regards,

10/10 Fantastiskt

UMIT

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff
Bodde här 3 nätter i januari 2024
Svar från Pascal Billard, General Manager 26 jan. 2024
Dear Guest,From Majestic Hotel & Spa, we truly appreciate your feedback about us on Expedia.Thank you for mentioning our staff, they truly do their best to ensure that our service standards are always accomplished.We hope to have the opportunity to welcome you back some time soon.Kind regards,

10/10 Fantastiskt

Tariq Al

Bodde här 4 nätter i januari 2024
Svar från Pascal Billard, General Manager 11 jan. 2024
Dear Mr. Al Tariq,We appreciate your feedback about the Majestic Hotel & Spa.It is a pleasure to know that you have found the excellence in all our services and facilities. I hope to have the pleasure to welcome you back soon.Kind regards,

10/10 Fantastiskt

Rana

Bodde här 1 natt i januari 2024
Svar från Pascal Billard, General Manager 10 jan. 2024
Dear Mrs. Rana,We appreciate your feedback about the Majestic Hotel & Spa.It is a pleasure to know that you have found the excellence in all our services and facilities. I hope to have the opportunity to welcome you back some time soon.Kind regards,

10/10 Fantastiskt

AlMeqdad

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and helpful staff, great housekeeping.
Bodde här 4 nätter i januari 2024
Svar från Pascal Billard, Director General 10 jan. 2024
Dear Mr. Al Meqdad,Thank you for providing us with the maximum rating in Expedia.I am very happy to know that your experience met your expectations, both in terms of service and cleanliness, and that our location was so convenient for you.It is always nice to read that the service provided made a real difference and we will certainly share your praise with the entire team.It would absolutely be my pleasure to welcome you back.Kind regards,

10/10 Fantastiskt

Suzanne, Holualoa

Bodde här 1 natt i december 2023
Svar från Pascal Billard, General Manager 29 jan. 2024
Dear Mrs. Suzanne,Thank you for your feedback about the Majestic Hotel & Spa. Comments like yours encourage us to keep improving and creating unique experiences for each guest.It is a pleasure to read that your experience was excellent from the beginning to the end.I hope to have the chance to welcome you back soon.

10/10 Fantastiskt

Maya

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Pascal Billard, Director General 9 jan. 2024
Dear Mr. Maya,Thank you for providing us with the maximum rating in Hotels.com.I am pleased to know that your stay with us met your expectations and I hope to have the opportunity to welcome you back sometime soon.Kind regards,

10/10 Fantastiskt

Leticia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Pascal Billard, Director General 9 jan. 2024
Estimada Sra. Leticia,Me gustaría agradecerle que haya elegido hospedarse en Majestic Hotel & Spa durante su visita a Barcelona.Nos complace leer que la impresión causada sobre nuestro hotel y equipo ha sido muy positiva.Será un placer recibirla de nuevo en el hotel para su próxima estancia en Barcelona.Saludos Cordiales,

8/10 Bra

Guenther

Bodde här 5 nätter i december 2023
Svar från Pascal Billard, General Manager 23 jan. 2024
Dear Mr. Guenther,From Majestic Hotel & Spa, we greatly appreciate and value your comment.Moreover, we would like you to tell us what else we could have done or improved, so that your experience would have been excellent, and you would have been able to give us your highest rating.It will be a pleasure to welcome you back to the hotel for your next stay in Barcelona.Kind regards,

10/10 Fantastiskt

Shanon

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Title: Majestic Hotel & Spa Barcelona: Elegance with a Few Hiccups Our stay at Majestic Hotel & Spa in Barcelona was a mix of beauty and minor inconveniences. The hotel's attention to detail is impressive, and the check-in experience made us feel special. However, the lobby service was slow during our two nights of drinks, and on the last night, it took an hour to get a bottle of wine. On a positive note, the rooftop provided amazing views and excellent staff. Despite the hiccups, the overall experience was memorable.
Bodde här 1 natt i december 2023
Svar från Pascal Billard, General Manager 8 jan. 2024
Dear Mrs. Shanon,Thank you for providing us with the maximum rating in Expedia.I am pleased to know that you have enjoyed our rooftop terrace "La Dolce Vitae", which has been awarded "Best City Hotel Terrace in Europe" at the Prix Villégiature. Moreover, I am also glad to know that our Front Desk team offered great assistance and a smooth check-in process.However, I regret that the service provided at the lobby bar did not meet your expectations. I will share your comments with the entire team, so that we can work on further improvement.Thank you once again for providing us your maximum rating and for recommending our hotel to other travellers.Kind regards,

8/10 Bra

Mario

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Falta informacion en.el.oortal sobre que las residencias no cuentan con limpieza diaria incluida como en un hotel y el personal de front desk no te ayuda mucho. El unico amable y resolutivo fue el concierge Marcelo que tiene la mejor actitud . Lo rescatable es la ubicacion y que el departamento es amplio
Bodde här 2 nätter i december 2023
Svar från Pascal Billard, Director General 29 dec. 2023
Apreciado Sr. Mario,Desde Majestic Hotel & Spa, agradecemos y valoramos mucho su comentario.Nos alegra saber que nuestra ubicación le resultó conveniente, y que nuestros apartamentos Residence cumplieran con sus expectativas en cuanto a confort y amplitud.En cuanto al servicio de limpieza, en los apartamentos Majestic Residence ofrecemos tarifas con el servicio de limpieza incluido y tarifas con el servicio de limpieza excluido. Al tratarse de apartamentos residenciales, hemos tenido desde el Covid numerosos clientes que han solicitado no tener servicio diario de limpieza sino "a la carta". Esta información debería haberle sido proporcionada, y le aseguramos que investigaremos para averiguar por qué no fue así. Lamentamos mucho las molestias ocasionadasPor otro lado, compartiremos su feedback con el equipo de recepción para tratar de mejorar el servicio ofrecido. Gracias por mencionar a Marcelo, estará encantado de leer sus bonitas palabras.Esperamos poder ofrecerle la excelente experiencia que se merece en su próxima visita.Saludos Cordiales,

10/10 Fantastiskt

Hiromi

Bodde här 6 nätter i december 2023
Svar från Pascal Billard, General Manager 28 dec. 2023
Dear Mr. Hiromi,I would like to thank you for choosing Majestic Hotel & Spa and for providing us your maximum rating, we truly appreciate your feedback about us on Expedia.It is a pleasure to read that you have found the excellence in all our services and facilities.We hope to have the chance to welcome you back soon.Kind regards,

10/10 Fantastiskt

TATIANA

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2023
Svar från Pascal Billard, General Manager 27 dec. 2023
Dear Mrs. Tatiana,From Majestic Hotel & Spa, we truly appreciate your feedback about us on Hoteles.com.Our goal is to meet our clients’ expectations and create an amazing experience for them.We hope to have the chance to welcome you back very soon,Kind regards,

10/10 Fantastiskt

Ruth

Bodde här 2 nätter i december 2023
Svar från Pascal Billard, Director General 15 jan. 2024
Estimada Sra. Ruth,Desde Majestic Hotel & Spa, agradecemos y valoramos mucho su comentario.Nos complace leer que la impresión causada sobre nuestro hotel y equipo ha sido muy positiva.Espero tener el placer de poder recibirla de nuevo en un futuro muy cercano.Saludos Cordiales,

10/10 Fantastiskt

Amadeo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Pascal Billard, Director General 27 dec. 2023
Apreciado Sr. Amadeo,Es un placer saber que su experiencia fue excelente.Nuestro objetivo es superar las expectativas de nuestros clientes y nos enorgullece tener valoraciones como la suya.Esperamos darle la bienvenida nuevamente en el futuro más cercano.Saludos Cordiales,

4/10 Dåligt

Kathleen

Bodde här 1 natt i december 2023
Svar från Pascal Billard, General Manager 27 dec. 2023
Dear Mrs. Kathleen,Thank you very much for taking your time to share your opinion with us.I regret that your recent experience did not meet your expectations, and I would really appreciate if you could provide further details of your stay, in order to do the appropriate follow up.I sincerely hope to have the chance to welcome you back again to offer you the spotless experience you deserve and hopefully change your perception of our hotel.Kind regards,

10/10 Fantastiskt

Carol

Gillade: Bekvämligheter
Fabulous visit and first time I had been in Barcelona for a long time at this time of year. The hotel looked beautiful in all areas and the staff could not have been more helpful and accommodating. Restaurant and rooftop terrace were really lovely. Ideally situated and well worth the cost.
Bodde här 3 nätter i december 2023
Svar från Pascal Billard, General Manager 20 dec. 2023
Dear Mrs. Carol, Thank you for your wonderful review on Expedia. It is a pleasure to read that your entire experience was excellent from the beginning to the end.We are delighted to know that our location was convenient for you, and that you enjoyed our facilities.Thank you for mentioning our staff, I will share your kind words with the entire team, as I am sure they will be glad to know how highly you appreciated the service provided.We hope to have the chance to welcome you back very soon.Kind regards,

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Pascal Billard, General Manager 18 dec. 2023
Dear William,It is a pleasure to know that your experience was excellent.Our goal is to exceed our customers’ expectations and we are very proud to have reviews like yours.We hope to welcome you again in the near future.