Dear client, Thank you for taking the time to share your delightful feedback following your recent stay at the Hôtel du Palais.We are truly honored to read about your fabulous experience and appreciate your kind words of praise.We are delighted that you enjoyed the unique atmosphere of this iconic property. Indeed, our prime location next to the beach is a highlight and we are glad you had the opportunity to enjoy the stunning ocean views.Should your travels bring you back to Biarritz in the future, we would be honoured to welcome you once again and continue being a part of your cherished memories. Sincerely, Vincent PoulingueGeneral Manager

Dear client, Thank you for taking the time to share your "exceptional experience" at the Hotel du Palais on Expedia.We are thrilled to hear that you thoroughly enjoyed your stay with us and that we were able to provide you with a true palace experience.It is wonderful to know that you appreciated the rich history of our hotel as well as our ideal location by the ocean.We look forward to welcoming you back to the Hotel du Palais in the near future for another memorable stay.Yours faithfully,

Dear guest,Thank you very much for taking the time to share such lovely comments following your recent stay at The Hôtel du Palais.Your powerful and detailed words are more than an award for us! They are a very strong token of motivation for all of us to daily continue to deliver this unparalleled luxury quality of service. Furthermore, we are especially grateful for your special recognition of our dedicated service members, who work diligently every day to ensure that our guests have the best possible experience. Our front desk staff, in particular, take great pride in being the first representatives of our hotel and they strive to leave a lasting impression by embodying our values of exceptional French hospitality.We hope to have the pleasure of welcoming you back to the Hôtel du Palais for another memorable stay in the near future. Best regards,Amandine Lalanne-clauxGuest relation Director

Cher client, Nous tenons à vous remercier très sincèrement pour le temps accordé à la rédaction de ce merveilleux avis à la suite de votre séjour dans notre établissement Biarrot.Nous sommes particulièrement honorés que vous ayez choisi l'Hôtel du Palais pour votre demande en fiançailles, fruit d’une surprise que vous aviez réservé à votre future épouse.Soyez assuré que tous les collaborateurs remerciés furent tous très touchés par vos chaleureux mots à leurs égards. Faire vivre des moments "magiques et inoubliables" est la volonté quotidienne qui anime chacun ici avec passion. Savoir que nous avons réussi est un sincère ravissement. Nous espérons avoir le privilège de vous accueillir à nouveau parmi nous, que ce soit pour une autre célébration spéciale ou simplement pour partager de délicieux moments de détente et de plaisir. Sincèrement,Vincent PoulingueDirecteur Général.

Cher Client,Nous vous remercions pour votre message et sommes ravis que votre séjour parmi nous ait été à l'hauteur de vos attentes. Nous sommes d'ores et déjà tous impatients de vous recevoir à nouveau à l'Hôtel du Palais et vous adressons dans cette attente, nos vœux les plus chaleureux pour cette Nouvelle Année 2024! Cordialement

Chère cliente, Nous vous remercions pour votre récent séjour passé à l’Hôtel du Palais et pour avoir partagé votre expérience avec la communauté Expedia.L’ensemble des équipes et moi-même sommes très heureux d’apprendre que votre séjour a été à la hauteur vos attentes. Votre satisfaction est l'aboutissement de notre passion du métier et de notre implication à tous pour vous offrir un "week-end de rêve"Nous vous l’accordons : il n’est rien de plus agréable que de pouvoir profiter d’un week-end sous le soleil biarrot, en ayant l'océan en toile de fond.Nous espérons vous retrouver très prochainement et vous compter à présent parmi nos fidèles ambassadeurs.Sincèrement,Vincent PoulingueDirecteur Général

Dear Guest,We are so grateful that you took from your time to share your experience in our palace.Your loyalty and attachment to this establishment remain our greatest reward. We are delighted to learn that the services you have received have once again lived up to your expectations.We are committed to providing our guests with a truly exceptional experience, creating a discreet yet warm atmosphere in which your well-being is our sole concern. We are pleased to hear that you have appreciated this.We hope to have the pleasure of welcoming you back very soon to enjoy another unique experience at the Hôtel du Palais.Sincerely,Vincent PoulingueGeneral Manager

Dear Sir,We had pleasure and honor to welcome you recently at the Hotel du Palais and are happy that you enjoyed your stay with us.We are wishing you a nice end of the year and very much looking forward to seeing you again our Iconic property.With all our best regardsHôtel du Palais Team

Chère cliente,Nous vous remercions d'avoir pris de votre précieux temps afin de partager votre récente expérience passée à l’Hôtel du Palais.L’ensemble du comité de direction se joint à moi pour vous transmettre ses plus sincères excuses quant à la kyrielle de désagréments rencontrés. Les points cités ne reflètent en aucun cas l’image que nous souhaitons véhiculer à notre clientèle et nous tenons à vous remercier de mettre en lumière ces anomalies. La satisfaction de nos hôtes d’exception et notre quête d’excellence ne peuvent souffrir d'aucune approximation. A cet égard, nous avons pris bonne note de vos précieuses remarques afin que nous puissions élever notre niveau de service vers toujours plus d’excellence. Soyez assurés de notre suivi en interne auprès des différents chefs de service.Nous prenons par ailleurs note attentive de votre déception concernant le manque d'accueil en chambre. Soyez assuré que nous prenons en considération vos remarques, elles sont un outil précieux dans l’amélioration de nos prestations. Nous ne manquerons pas de vous réserver une attention particulière lors d'un éventuel prochain séjour parmi nous. Très attachés à la satisfaction de notre clientèle et à la qualité de prestations que nous entendons apporter, nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous faire vivre une meilleure expérience. Très cordialement,Vincent Poulingue Directeur Général

Dear guest,Thank you for taking the time to share your experience at the Hotel du Palais and for writing such a lovely comment. Your appreciation truly means a lot to us and we were thrilled to share your compliments with all our team members, who were very flattered. We very much look forward to warmly welcoming you back again to the Hotel du Palais in the near future and wish you the very best summer. Best regards, Amandine Lalanne-claux Guest relation director

Dear guest,Thank you so much for giving our palace such an excellent rating and for sharing your lovely feedback.Making our guest going back home delighted is our number one objective and there is no better satisfaction than reading that our teams succeed in this. On behalf of the entire team we look forward to having the opportunity to welcome you back in the very near future and we wish you a lovely summer.Best regards,Amandine Guest relation Director

Dear Mr Arjandas ,We were happy to accommodate you and your family at the Hotel du Palais and sorry that the service did not met your excpectations.We appologize for the time that you had to wait during breakfast as well for the smell in the shower. In fact, upon your check in time at 4 pm, one of two booked rooms not being compltly clean, the free upgrade to the beach and ocean view room was offered to you along with 1 pm late check out. We would like to appologize one more time for the incovenicied caused and as discussed upon check out , 10000 points will be credit on your World of Hyatt account N***477 M will be credited as a compensation gesture. We are at your entire disposal for any additional information you might need and looking forward to welcoming you again at the Hotel du Palais.With best regardsIoulia BauduinFront Office Manager

Dear GuestThank you very much for your kind feed back and looking forward to welcoming you again a tteh Hotel du Palasi Unbound Collection by Hyatt.

Dear Customer, We thank you for your feedback and hope you had a smooth journey back home. As we strive to provide a pleasant and positive experience for all our guests, we regret reading your time with us did not live up to your expectations. You sadly left the hotel with a poor impression of your time with us and I offer you my sincere apologies, as you did not experience the Hotel du Palais at its best.Your observations and comments regarding your bathroom have been taken into consideration. We regret that you did not shared your feedback immediately after arrival to your room with our front desk team. Our staff is always available to propose room alternatives if our guest's are not fully satisfied with their room. Five star property also means five star service. Rest assured that we taken good note of your comment and we will make sure to offer you a wider bathroom on your future stay at the Hôtel du Palais.On the other hand, we are very sorry to read about your disappointment regarding your experience in our Sunset restaurant.Rest assured that we will be paying the utmost attention to this point among our restaurant teams in order to constantly improve and raise our level of excellence.I truly hope this has not tarnished your view of the hotel and that we will have the opportunity to welcome you again in the future. Should your travels bring you to Biarritz, please feel free to personally reach out to me. Yours sincerely,Vincent Poulingue,General Manager.

Dear GuestThank you very much for your kind feed back and looking forward to welcoming you again a tteh Hotel du Palasi Unbound Collection by Hyatt.

Dear GuestThank you very much for your kind feed back and looking forward to welcoming you again a tteh Hotel du Palasi Unbound Collection by Hyatt.

Dear Guest,Thank you very much for taking the time to share such lovely comments following your recent stay at the Hotel du Palais.We were truly delighted to read your gracious and enthusiastic review, highlighting great aspects of your stay. Your kind words truly resonate with our commitment to providing memorable experiences for all our valued guests. We are delighted to read that you enjoyed your experience among us, in particular your room allocation, the kindness of our lovely staff, not to mention your last dinner on the terrace watching the sunset!We hope we will have the opportunity to welcome you again soon !Best regards,Vincent Poulingue, General Manager

Dear Guest,We are so grateful that you took from your time to share your experience in our Palace.What a pleasure to read such a warm comment confirming that your recent visit to Biarritz was part of an "exceptional" stay and that you appreciated the charm of the Hôtel du Palais, a benchmark of French art de vivre with a decor that is both classic and timeless. We're delighted that you've enjoyed the renovations, which have respected the hotel's historic heritage and legend, while adding a touch of modernity to ensure that it looks to the future.Furthermore, we are very lucky to be ideally located on Biarritz's Grande Plage, with direct access to the beaches and just a few steps from the stores and restaurants of the city center.Moreover, you made a point of highlighting the very high quality and professionalism of our staff, for which we thank you! Your comment is a delightful reward for all our teams, who took great pleasure in looking after you throughout your stay, and for whom your well-being is their primary concern.Rest assured that your warm comment has been passed on to all our teams, who took great pleasure in looking after you.We would be sincerely honored to welcome you back and once again exceed all your expectations.Sincerely,Vincent PoulingueGeneral Manager

Dear Client, Thank you for taking the time to share your delightful experience at the Hôtel du Palais on Expedia.We are thrilled to learn that every aspect of your stay was enjoyed to the fullest. We pride ourselves on providing exceptional customer service, and it brings us great joy to hear that our front desk team exceeded your expectations in this regard. Furthermore, we are delighted to read that you appreciated your ocean & light house view room and the hotel’s unrivalled location close to the heart of Biarritz.On the other hand, we take careful note of your valuable feedback regarding your experience in our gourmet restaurant as it unfortunately did not meet your expectations.We are sorry to hear that the cuisine of our Michelin-starred chef Aurélien Largeau did not convince you. We would be delighted to discuss with you what was missing from this culinary experience in order to make it excellent in the future.Your review is very important for us so we could make all our offers evolving and so we could propose to all our guests nicer dishes everyday. Thank you again for sharing your feedback and we very much look forward to warmly welcoming you back again in the near future. Sincerely,Vincent Poulingue,General Manager.

Dear GuestThank you very much for your kind feed back and looking forward to welcoming you again a tteh Hotel du Palasi Unbound Collection by Hyatt.

Dear guest,We greatly value and appreciate your positive feedback and are delighted to know that you enjoyed your time with us. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future. Best regards, Amandine, Guest Relation Director

Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

Cher client,C’est un grand plaisir pour nos équipes de découvrir votre commentaire bienveillant sur votre récente expérience. Dans l'attente du plaisir de vous recevoir de nouveau prochainement à l'Hôtel du Palais, Bien Cordialement, Candice Barwell-Nassar, Adjointe du Directeur Général

Cher Monsieur,Nous vous remercions d’avoir pris le temps de nous faire partager votre agréable retour sur votre récent séjour à l’Hôtel du Palais. Vos notations sont de précieux encouragements pour toutes les équipes qui sont heureuses d'avoir pu rendre votre séjour agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement.Bien chaleureusement.

Cher Monsieur,Nous vous remercions sincèrement pour votre notation.Nous sommes enchantés d'apprendre que vous avez apprécié l'ensemble de votre séjour parmi nous.Toute l'équipe de l’Hôtel du Palais vous remercie pour votre retour si positif et espère vous recevoir à nouveau très prochainement au sein de notre Palais.Bien chaleureusement.Candice Barwell Nassar,Directrice Générale Adjointe

Dear Madam,Thank you so very much for your kind words! We're so glad that you spent a memorable at Hôtel du Palais with us and that our teams made you feel welcome and special.Sending you warm regards from Biarritz and looking forward to welcoming you back in the near future,With best regards,Candice Barwell NassarExecutive Assistant Manager

Dear Guest,Many thanks for taking the time to share your experience about your stay at Hôtel du Palais.We are more than happy to learn that you really enjoyed your stay with us and that you appreciated our helpful and accommodating staff.We are looking forward to warmly welcoming you back in a near future in your Palace.Most sincerely,Candice Barwell NassarExecutive Assistant Manager

Dear Guest,Thank you very much for your rating.We are delighted to see that you enjoyed your stay with us.We are looking forward to warmly welcoming you back in a near future in your Palace.Most sincerely,Candice Barwell NassarExecutive Assistant Manager

Dear Guest,Many thanks for taking the time to share your experience about your stay at Hôtel du Palais.We are more than happy to learn that you really enjoyed your stay with us and that you appreciated our helpful and accommodating staff.Be sure we take good notes of your comments about the breakfast and the bathroom. Those ones have been transmitted to the direction for a continuous improvement of our services.We are looking forward to warmly welcoming you back in a near future in your Palace.Most sincerely,Candice Barwell NassarExecutive Assistant Manager

Dear Guest,Thank you so very much for your kind words! We're so glad that you spent a memorable at Hôtel du Palais with us and that our teams made you feel welcome and special.Sending you warm regards from Biarritz and looking forward to welcoming you back in the near future,With best regards,Candice Barwell NassarExecutive Assistant Manager

Chère Cliente,Quel plaisir de vous lire !Nous sommes enchantés d'apprendre que vous avez apprécié l'ensemble de votre séjour parmi nous.Toute l'équipe de l’Hôtel du Palais vous remercie pour votre retour si positif et espère vous recevoir à nouveau très prochainement au sein de notre Palais.Bien chaleureusement.Candice Barwell NassarDirectrice Générale Adjointe

Dear Guest,Thank you for choosing Hotel du Palais for your stay in Biarritz and for your constructive feedback. It is with great regret that we learn of your disappointment during your venue at our establishment.We present you our sincerest apologies for this. Our guests’ satisfaction and well-being is our number one objective and we are sorry that we have not reached your expectations. Please be assured your comment will be shared with the catering direction as well as our team in order to improve our guest service.However, it is an honor to read that you enjoyed the setting of our establishment. We hope to have the pleasure of welcoming you in better conditions and serving you again at the Hôtel du Palais in order to provide you with an experience that meets your expectations. Kind Regards, Candice Barwell Nassar Executive Assistant Manager