Thank you for your feedback! We are sorry about the issue with the check in details. But our guests are always welcome to contact us through phone or email if they didn’t receive instructions and we will gladly solve the issue!

Hi Jamie,Thanks for staying with us! Hope to host you again another time!

Dear William,Thanks for staying with us and we are sorry you did not enjoy the stay. People who enjoy staying in apartments do really tend to like our places and locations with the self check in system. As you explained it to us yourself this is your first time staying in apartments versus hotels due to the same price with more place and amenities compared to a hotel room. As operating all around the city we work with the self check in system/online communications to be able to provide these amenities and prices. Our apartments are rennovated in residential buildings where of course guests will experience more of an every day life (regular everyday use noises as you mentioned us was disturbing to you ) which are very different then being in a big hotel.Since you were dissatisfied with the first apartment we were able to provide you an apartment just as central in a different (newer building) which our team built with help of Danish designers, our linens are coming to all our locations from Europe's biggest hotel linen provider (surely mistakes can happen but I can assure you, linens are not dirty and if you let us know and we would have missed we are still happy to change them:) We are sorry to hear this alternative place was not to your liking. We have many guests who luckily are keen on this location and apartments as well:) Ad a note the warnings you have seen was not to use the elevator to transport goods( meaning just put in luggages without a person) as then it can get stuck since luggages move around and no one to control inside- this is true for most elevators. Of course people can use it!Kind Regards

Dear Guest,Thank you for staying with us, happy to ear you enjoyed the stay!Hope to see you again another time

Dear Guest,Thank you for staying with us! We hope to see you again another time.

Dear Guest,Thank you so much for staying with us, we hope to see you again another time!

Dear Guest, Thank you for the stay and we appreciate the feedback:) I am really happy to hear you enjoyed the stay in the apartment which we always try to improve. As an old building in the inner city there there are limitations and as there are more building opening from the same yard and residents living here, we unfortunately do not have control over most parts of the yard at all. We will of course check up on this and keep on discussing with building management about possible solutions. We really hope to see you another time:) Kind regards

Dear Guest, Thank you very much for the stay and the great feedback! We do hope to see you again another time:) Kindest Regards

Thank you very much for the stay and the great feedback. The works are luckily getting to the end now, so although there might still be some tools and workers around, we luckily do not experience disturbance. We really hope to see you again another time. Kind Regards

Thank you so much for the stay and the positive feedback, we really appreciate it:) Looking forward to host you another time again! Kind Regards

Dear guest, Thank you so much for the stay and the positive feedback! We hope to see you again another time!

Thank you so much! We are really happy to hear that you have enjoyed the stay. We would love to see you back another time:) Kind regards

Dear guest, Thank you so much for the stay and the kind words. We were very happy to host you and hope to have the chance again next time you are in Copenhagen:) All the best

Thank you for your feedback and for staying with us. We do hope to see you again another time. Kind Regards Nelli

Dear Catherine, Wow, Thank you so much! We are so happy that you enjoyed the stay and it was a pleasure to meet you! We are happy we could provide you with such great experience, and would be more than happy to host you again in the future:) Kind Regards

Thank you so much, we are truly happy to see that you did enjoy your stay with us:) Hope to see you again another time. Kind Regards

Dear guest, Thank you so much, We are happy to hear that you did like and were satisfies with the apartment. The entrance part is about 10-15 meters from the building, and unfortunately does not belong to us. We are in contact with the restaurants and building owners and working on a solution regarding the garbage cans by the entrance. Hope to see you again another time:) Kind Regards

Dear guest, Thank you, we are very happy to see that you have enjoyed the stay:) Sorry about that. Seems like a mistake on the booking site. We will for sure make a change right away:) Kind Regards