Exteriör

Recensioner av Holiday Inn Express London - Dartford, an IHG Hotel

3 out of 5

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 443 av 1001 recensioner" "
8 - Bra i betyg. 362 av 1001 recensioner" "
6 - Okej i betyg. 115 av 1001 recensioner" "
4 - Dåligt i betyg. 42 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 39 av 1001 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Rahman

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i november 2023
Svar från Hotel Operations Manager 13 nov. 2023
Thank you for the review, Rahman.We really appreciate it.Hopefully, we will be able to welcome you back with us again soon!All the best,Gina

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Var bosatt i fin och tyst område. Personalen var jätte varma och trevliga. Bra service.
Bodde här 5 nätter i juni 2023
Svar från Hotel Operations Manager 29 juni 2023
Tack för din recension av vårt hotell. Det glädjer oss att du trivdes och hoppas att du besöker oss igen. Med vänliga hälsningar, Gina

6/10 Okej

Magnus

Bodde här 1 natt i september 2022
Svar från Kirstie 9 okt. 2022
Dear Magnus,Thank you for rating your stay 6 out of 10 I am sorry to hear we did not make it 10 out of 10.

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet
You guys need a renovation of the entire place It’s old
Bodde här 1 natt i maj 2021
Svar från Ecaterina Guita 9 juni 2021
Good afternoon, Thank you for taking the time to leave a review regarding your recent say with us. We have taken a note of your comments and those will be passed onto our management. Best regards, Ecaterina Guita Team Member

6/10 Okej

joy-ann

Bodde här 3 nätter i juli 2020

8/10 Bra

Jonas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Jaya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy access and Parking
Bodde här 3 nätter i april 2024
Svar från Hotel Operations Manager 17 apr. 2024
Thanks for the review and feedback, Jaya.All the best,Gina

10/10 Fantastiskt

Khama

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel
Bodde här 1 natt i mars 2024
Svar från Hotel Operations Manager 4 apr. 2024
Thanks for the review, Khama.All the very best,Gina

10/10 Fantastiskt

Amy

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Hotel Operations Manager 22 mars 2024
Thanks for the review, Amy.All the very best,Gina

6/10 Okej

Charlotte

Gillade: Personal och service
Toilet leaked and shower was broken, breakfast was average but no vegetarian option or hash brown, a v basic cooked breakfast. Could hear next doors TV all night. Bed comfy
Bodde här 1 natt i mars 2024
Svar från Hotel Operations Manager 18 mars 2024
Thanks for the review.We have vegetarian items such as veggie sausages which are available upon request. Other vegetarian items are available throughout the shift at all times.Please know our team are available to fix any issues you experience during your stay. All the best,Gina

10/10 Fantastiskt

Zarina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, clean rooms .
Bodde här 2 nätter i mars 2024
Svar från Hotel Operations Manager 12 mars 2024
Thank you for the review and feedback, Zarina.We're pleased to hear that you appreciated our team's efforts!All the very best,Gina

10/10 Fantastiskt

Robert

Bodde här 2 nätter i mars 2024
Svar från Hotel Operations Manager 4 apr. 2024
Thanks for the review, Robert.All the very best,Gina

10/10 Fantastiskt

Greg

Very happy
Bodde här 1 natt i mars 2024
Svar från Hotel Operations Manager 4 mars 2024
Thanks for the perfect rating, Greg. All the best, Gina -

8/10 Bra

Harley

Reste med sin partner
Gillade: Renlighet och personal och service
Nice place, had a short stay, room didn't have a lot of storage but was nice. Not a smart TV, but had option to connect laptop to computer via bluetooth, was a comfy bed and there is parking, £7.50. a day.
Bodde här 1 natt i februari 2024
Svar från Hotel Operations Manager 29 feb. 2024
Thanks for the review, Harley.We're pleased to hear that you had a nice stay!All the best,Gina

10/10 Fantastiskt

Landi

Bodde här 3 nätter i februari 2024
Svar från Hotel Operations Manager 21 mars 2024
Thanks for the review, Landi.Gina

10/10 Fantastiskt

Billy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, easy access to Motorways The stuff at the hotel was Great really polite go the extra mile for you, Rooms are great size.
Bodde här 3 nätter i februari 2024
Svar från Hotel Operations Manager 26 feb. 2024
Thanks for the review and feedback, Billy.We're pleased to hear that you enjoyed your stay!All the best,Gina

10/10 Fantastiskt

Billy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place & location, Will be staying again
Bodde här 2 nätter i februari 2024
Svar från Hotel Operations Manager 19 feb. 2024
Thank you for sharing your positive experience! All the best, Gina -

10/10 Fantastiskt

David, Belvedere

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love it here my 2nd time staying and I’ll be back soon
Bodde här 1 natt i februari 2024
Svar från Hotel Operations Manager 19 feb. 2024
Thanks for the perfect rating, David/All the best, Gina -

2/10 Väldigt dåligt

james martin

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i have already sent an email about this place my stay was awful
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 19 feb. 2024
We're grateful for the feedback, James.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -

8/10 Bra

delia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review!All the best,Gina

10/10 Fantastiskt

simon

Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 21 mars 2024
Thanks for the review, Simon.All the very best,Gina

8/10 Bra

Chris

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 19 jan. 2024
Thanks for the review!All the best,Gina

8/10 Bra

Phillip

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 18 jan. 2024
Thanks for the review, Phillip!All the best,Gina

10/10 Fantastiskt

Tina

Reste med familjen
Famine trip
The staff were amazing nothing too much trouble, they found another room for my elderly parents as the walk to their room was too much for them
Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 16 jan. 2024
Thank you for the review and feedback, Tina.We have an amazing team on site, ready to handle any situation our guests may need help with!All the best,Gina

10/10 Fantastiskt

Lucy

Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 16 jan. 2024
Thanks for the review and feedback, Lucy!We really appreciate it.All the best,Gina

4/10 Dåligt

Christian

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Terrible
Honestly the breakfast was terrible with only around 12 items available, the room was dusty and mouldy, the lift smelt really bad like it was burning, the sink in the bathroom didn’t drain away and the shower head wouldn’t stop leaking
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. This issue will be looked into as soon as possible.All the best,Gina

6/10 Okej

Andrew

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Hotel Operations Manager 10 jan. 2024
Thanks for the review, Andrew!We appreciate it.All the best,Gina

2/10 Väldigt dåligt

Ala

Bodde här 2 nätter i januari 2024
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review!All the best,Gina

2/10 Väldigt dåligt

Kimberley

Bodde här 2 nätter i december 2023
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review!All the best,Gina

6/10 Okej

Tracy

Reste med familjen
Do not recommend
Domestic violence incident near my room and unable to sleep.
Bodde här 1 natt i december 2023
Svar från HOM 3 jan. 2024
Tracy, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Gina - Hotel Operations Manager.

8/10 Bra

David, Belvedere

Reste med husdjur
Gillade: Renlighet, personal och service och bekvämligheter
The room was lovely and had good accessories and was comfortable especially the bed which was so comfortable. Breakfast time being free is bedlam with the area where you get your food and drinks being cramped and short of room. The plates for food are tiny more like side plates I assume to prevent wastage. With so many people crowding in the room and so few tables it can feel quite uncomfortable. I suggest customers booking time slots between 6.30-9.30 would improve the whole guest experience. Food in the evenings is very expensive and a limited menu which has not much variety neither is there a good selection.
Bodde här 8 nätter i december 2023
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review and feedback, David.We're pleased you had a nice stay and we thank you for the comments for improvement provided.All the best,Gina

10/10 Fantastiskt

Noel

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Hotel Operations Manager 5 feb. 2024
Thanks for the review!All the best,Gina

8/10 Bra

ALAN

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från HOM 2 jan. 2024
ALAN, thanks for the amazing rating. We hope to welcome you back and All the best, Gina - Hotel Operations Manager.

6/10 Okej

Nutan

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Great service especially at check in and in the restaurant. However the rooms were not clean - when we moved the beds there was dirt and dust.
Bodde här 4 nätter i december 2023
Svar från Gina - Hotel Operations Manager 29 dec. 2023
Nutan, thanks for the review.We're happy to see you had great service from the team at check-in and when you were dining with us.We're sorry to see you had an issue with cleanliness, we hope this was reported to the team to resolve this for you.We hope you'll visit us again.

10/10 Fantastiskt

Omobolanle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
December 9 days relaxation.
The hotel was clean and the beds comfortable. My visit was in December so the room was a bit chilly so having my snuggle enabled us to have a warm night. I saw heaters on our way out so if we had asked it would have been provided. The breakfast was delicious and an all over relaxing break.
Bodde här 9 nätter i december 2023
Svar från Hotel Operations Manager 29 dec. 2023
Wow, 10/10! Thanks so much, Omobolanle.We're happy to see you'd recommend our hotel. We hope your next stay is just around the corner.All the best, Gina -

10/10 Fantastiskt

Tracy

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Hotel Operations Manager 29 dec. 2023
Thanks for your top marks, Tracy.All the best, Gina -

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Highly Disappointed
The fire alarm went off 2 nights in a row which was very annoying. Don't be suprised if this happens to you during your stay. The bathroom shower looked dirty like it needs to be replaced. The floor had brown stains. The other parts of the room looked ok and the staff were friendly of course but I would not come back to this hotel for any reason. The location of the hotel is not great as it takes a lot of time to get places and the public transport station is not as close as I would like.
Bodde här 3 nätter i december 2023
Svar från Hotel Operations Manager 21 dec. 2023
Thank you for the review We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Cleanliness is held to a high standard and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best, Gina

10/10 Fantastiskt

Dean

Bodde här 1 natt i december 2023
Svar från Hotel Operations Manager 21 dec. 2023
Thank you for the review and feedback, Dean!All the very best,Gina

8/10 Bra

Wan y

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Hotel Operations Manager 18 dec. 2023
Wan, thanks for the amazing review.All the best, Gina -

2/10 Väldigt dåligt

Jonathan

Bodde här 2 nätter i december 2023
Svar från Hotel Operations Manager 18 dec. 2023
We appreciate your feedback, Jonathan.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -

10/10 Fantastiskt

Ashley

Bodde här 1 natt i december 2023
Svar från Hotel Operations Manager 18 dec. 2023
Thanks for the perfect rating, Ashley!All the best, Gina -

10/10 Fantastiskt

Kevin

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Breakfast was disappointing. One of the first in but some of the food looked like it had sat there for hours.hate how you can’t get a fried egg and only powdered scrambled egg.very limited options as well.
Bodde här 1 natt i december 2023
Svar från Hotel Operations Manager 14 dec. 2023
Kevin,Thank you for your review.We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,Gina

10/10 Fantastiskt

MONSURU

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet.
Bodde här 2 nätter i december 2023
Svar från Hotel Operations Manager 12 dec. 2023
Thank you for your review!We really appreciate it.All the best,Gina

10/10 Fantastiskt

Miriam

Bodde här 3 nätter i december 2023
Svar från Hotel Operations Manager 12 dec. 2023
Thanks for the review!We really appreciate it.All the best,Gina

10/10 Fantastiskt

Alan

Bodde här 1 natt i december 2023
Svar från Hotel Operations Manager 12 dec. 2023
Thanks for the review.All the best,Gina

10/10 Fantastiskt

Rebecca

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Christmas shopping stay
The hotel was clean and the staff were friendly and helpful, however they were struggling because there just were not enough of them. The first evening the lady running reception was also running food and the bar. She did her best but more staff needed. Also need more staff running the breakfast as the food ran low a lot of the time
Bodde här 2 nätter i december 2023
Svar från Hotel Operations Manager 11 dec. 2023
Thank you for the lovely review and feedback, Rebecca!We really appreciate it!We're so glad to hear that you found our team to be amazing, they try their very best to ensure that each guest has the best experience possible when here.Thanks for the notes provided, we'll pass these on for future improvement.All the best,Gina

4/10 Dåligt

Simon

Bodde här 1 natt i december 2023
Svar från Hotel Operations Manager 11 dec. 2023
Thanks for your review, Simon.We really appreciate it!All the best,Gina

2/10 Väldigt dåligt

kemal

Bodde här 2 nätter i december 2023
Svar från Hotel Operations Manager 11 dec. 2023
Thanks for your review, we appreciate it, Kemal!All the best,Gina

2/10 Väldigt dåligt

Kamal

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The toilet wouldnt flush. We complained but nothing was done
Bodde här 1 natt i december 2023
Svar från Hotel Operations Manager 18 dec. 2023
Thanks for your feedback, Kamal.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -

8/10 Bra

Shirley

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Hotel Operations Manager 6 dec. 2023
Thanks for the review!All the best,Gina