Dear Guest,Thank you for reviewing your stay with us.We regret that on this trip you were unable to make use of our pools, our opening times are to respect the right of all our guests to downtime and time to relax during their stay,We are thrilled to read your compliments about our team as we strive to provide our guests with caring and personalized service. We place great value on our personnel being guest-orientated and welcoming at all times.We hope we have the pleasure of welcoming you back again on a future visit. With kind regards,Guest Relations Team

Dear Sara Rebecca, Thank you for choosing to stay with us.We apologize that the view from your room did not live up to expectations, but hope it did not disturb you too much. It is also sad to hear that you found the cushions and sunbed cushions to be hard. We strive to provide a comfortable and memorable experience for all our guests and take your feedback seriously. We are happy to hear that you appreciated the cleanliness of the hotel and our wonderful location. Thank you for also mentioning the breakfast buffet and the restaurant as good. We always strive to offer our guests delicious meals with us and it's nice when it's noticed.Sincerely,Guest Relations Team

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back in the future, best regards,Guest Relations Team

Dear Marie,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Thank you for your glowing review! We're absolutely thrilled to hear that you had a fantastic stay with us. Our team takes great pride in ensuring our guests have a memorable experience, and your feedback reaffirms our commitment.Ayas MohamedGuest Relations Team.

Dear Guest,Thank you for taking the time to review your visit.We regret that your time with us did not meet your expectations and that the size of your room did not meet your expectations. We do have varying sizes and categories of rooms and we would have been happy to help you find a room better suited to your requirements. Nevertheless, please do not hesitate to let us know your preferences on your next visit.We hope we may have the occasion to welcome you back for an improved experience.Kindest regards,Guest Relations Team

Dear Tommy Mikael,Thank you for your review.We regret that your stay with us fell short of your expectations. It is with great concern that we read your comments about our team as their service has been praised many times for professionalism and genuine friendliness and we assure you that what you have described is not the norm for us. We appreciate you taking the time to inform us of your personal experience and assure you that your review will be addressed with all departmental managers for evaluation and action as needed. All rooms reserved for new arrivals are per standard double-checked by our head of housekeeping to ensure that everything is functioning and spotless for our guests, clearly, we were not performing to our usual standard on this occasion and regret not being immediately informed so that we could have intervened so that you could fully enjoy your stay in our hotel. We hope to welcome you back in the future. Best wishes,Vidhi Waghela Guest Relations Officer

Dear Mohaned,Thank you so much for your positive feedback.We are delighted that you enjoyed your stay with us, and we really appreciate your kind comments about our team members who always work hard to ensure that we always deliver the best services to our guests and always meet your expectations. Your kind recommendation is highly appreciated.Once again thank you so much for choosing Dukes the Palm a Royal Hideaway Hotel, Dubai.We look forward to welcoming you again in the future.Best regards,Vidhi Waghela Guest Relations Officer

Dear Nermin,Thank you for your positive feedback.We appreciate your appreciation of our high standards and quality services, it is very rewarding for our team to receive a message of satisfaction from a recent guest.We are very pleased you were able to make the most of our tasty breakfast options, an ideal way to help start the day.We look forward to welcoming you back on a future occasion.Best regards,Vidhi Waghela Guest Relations Officer

Dear Guest, Thank you very much for your kind feedback.We aim to always uphold our high service standards and ensure that every guest has a comfortable experience, so this feedback is very rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Mr. Daniel, Thank you for reviewing your stay with us.Wow! We are so happy that you enjoyed and left such a high rating for, among other things, our cleaning and service.We hope we have the pleasure to welcome you back. Sincerely,Juan Carlos Reina, General Manager

Dear Mr. Thomas, Thank you for your positive feedback.We are very pleased to hear that you enjoyed your stay in our hotel and that you highly appreciated its facilities and service level. We are also glad that you enjoyed the cuisine of our restaurant.Please note that we have a separate entrance to reach the pool and beach.We look forward to welcoming you back on a future occasion. Best regards,

Dear Mr. Jörgen, Thank you for reviewing your stay.It warms that you had a pleasant stay with us. If you have any suggestions on how we could make your stay even better, please feel free to contact us.We hope that you will allow us the opportunity of providing you with an improved stay in future.Warmest Regards,Juan Carlos Reina, General Manager

Kära Gäst, tack för att ni har lämnat en recension av er vistelse. Tack för din väldigt positiva utvärdering. Vi är glada att vistelsen hos oss var till er belåtenhet och att ni uppskattade både städningen och servicen! Med vänliga hälsningar, Juan Carlos Reina, General Manager

Dear Björn, Thank you very much for your kind feedback. We strive to create a memorable experience for every guest by providing a friendly and personalized service, so it is a real pleasure knowing we met your expectations and will inspire our team members to keep up the good work. We look forward to welcoming you back at your home for another memorable experience. Best wishes, Juan Carlos Reina, General Manager

Kära Milena, tack för att du har lämnat en recension av din vistelse. Vi är glada att ni hade en bra och lugn vistelse hos oss och att ni ville lämna en sådan fin kommentar. Ni är självklart välkommen åter. Med vänliga hälsningar, Juan Carlos Reina, General Manager

Dear Maria, We appreciate that you took the time to share your experience with us. Thanks so much for letting us know that you enjoyed your stay with us. We are glad to hear that you enjoyed our convenient location and that you received such great service from our team. We look forward to the pleasure of welcoming you back on future occasions. Kind Regards, Juan Carlos Reina, General Manager

Dear Anna, Thank you for reviewing your stay with us. Unfortunately, it seems that we did not meet all of your expectations. We have taken note of your feedback and would be very interested to receive specific details about what failed to meet your expectations so that we may take them into consideration. The entire team really hope we can welcome you back on a future occasion. Kind Regards, Juan Carlos Reina, General Manager

Kära Hassan, tack för att ni recenserade er vistelse. Wow! Vi är så glada att ni trivdes och lämnat ett så högt betyg åt bland annat vår städning och service. Med vänliga hälsningar, Juan Carlos Reina, General Manager

Kära Hassan, tack för att ni recenserade er vistelse. Det värmer att du hade en behaglig vistelse hos oss. Om du har några förslag på hur vi kunde göra din vistelse ännu bättre, så får du väldigt gärna ta i kontakt med oss. Vi önskar er varmt välkommen åter! Med vänliga hälsningar, Juan Carlos Reina, General Manager

Dear Mr. Tomas, Thank you for taking the time in writing us a review of your stay at DUKES The Palm, A Royal Hideaway Hotel. We are delighted to know that you had a marvelous stay with us. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind Regards,

Dear Tamara, Thank you for taking the time in writing us a review and for giving us a perfect rating. We are delighted to know that you had a pleasant stay with us in our hotel. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, General Manager

Dear Tommy, Thank you for taking the time in writing us a feedback of your stay and for choosing DUKES The Palm, a Royal Hideaway hotel for your holiday. We are delighted to know that we were able to match your holiday expectation and that you have truly enjoyed the unique vibe and setting of our hotel and its facilities. Moreover, we are glad to read that you liked our unbeatable location on the palm affording beautiful views. We hope that your experience in our hotel create fond memories to look back on. We look forward for your return in the nearest future! Kind regards, General Manager

Dear Kristina, Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. If you have time we invite you to leave feedback further feedback, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

Dear Therese, Thank you for choosing DUKES The Palm, a Royal Hideaway Hotel and for taking the time in writing us a review. We are delighted to read that you had an amazing stay with us and could relax at our pools and private beach. Kind regards, General Manager

Dear Cecilia, Thank you for taking the time in writing us a review of your stay at our "everything was perfect" DUKES The Palm, a Royal Hideaway Hotel. We are glad to know that you had wonderful stay with us. It is also our pleasure to know that our complimentary room upgrade made for an even better stay. We look forward to welcoming you back very soon! Kind regards, General Manager

Dear Hanibal, Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. If you have time we invite you to leave further feedback, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

Dear Ulf, Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. If you have time we invite you to leave further feedback so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

Dear Gullu, Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. If you have time we invite you to leave further feedback, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

Dear Burak, Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. If you have time we invite you to leave further feedback, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

Dear Gabriella, Thank you for choosing DUKES The Palm, a Royal Hideaway Hotel and for taking the time in sharing with us your experience and recommending us to the readers of Hotels.com. We are thrilled to know that you loved our great pools and private beach and setting of our hotel, its facilities and its location. Thank you also for you enthusiasm towards our Team who does indeed give their best in attending to all our guest concerns and ensuring a memorable holiday for our guests. We are also glad that you appreciate the service that we provide throughout your stay. The new Nakheel mall will be open in 3 weeks; along with the Pointe, we are centrally located for every guest need. Once again, thank you and please do not hesitate to let us know when you are planning another visit in Dubai. Kind regards, General Manager

Dear Guest, Thank you for sharing your review and 5 out of 5 rating!. We are delighted to know that you have enjoyed your stay; been well served by our friendly team and that you loved our pools and beach! We certainly agree that our friendly and well trained team plays a key role to our guests' overall experience. We hope to welcome you back very soon. Kind regards, General Manager

Dear Guest, Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. If you have time we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit. Our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We have taken note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Your comments shall be shared with the Front Office team, with our standards reviewed. We hope to have the opportunity to regain your trust should you choose to stay with us in the future. Kind regards, General Manager