2 utomhuspooler och solstolar

Recensioner av Sugar Beach Mauritius

5 out of 5
Sugar Beach Mauritius
Wolmar, Flic-en-Flac

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 175 av 288 recensioner" "
8 - Bra i betyg. 74 av 288 recensioner" "
6 - Okej i betyg. 21 av 288 recensioner" "
4 - Dåligt i betyg. 14 av 288 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 288 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

9,0/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Tomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i mars 2023
Svar från JMM 7 apr. 2023
Dear Tomas,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to learn with your awesome rating, that you have enjoyed your stay with us..We do look forward to welcoming back again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Vackert hotell
Hotellet har nyss öppnat efter pandemi. Personal var mkt vänliga men det tog alldeles för lång tid med maten/drycken. Skräpigt vid poolen och det var trist. Kidsclub och aktiviteterna låg för långt bort från hotellets ”mitt”. Stort plus att aktiviteterna var gratis. Tennisbanan/tränare super bra. Gymet likaså. Annars ett otroligt vackert hotell, god mat, fina rum.
Bodde här 7 nätter i oktober 2021
Svar från NDChalain 8 nov. 2021
Dear Vackert hotell, Thank you for having booked your holidays in Sugar Beach. We are pleased to read that you find our hotel beautiful with good food and nice rooms. We also know that we have to take corrective actions in terms of service and we do want to reassure you that we shall do so for the future. The team and myself, do look forward to welcome you in a near future. Sincerely, Nicolas De Chalain General Manager

8/10 Bra

Tommi

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Semesterfabriken levererar
Kids club var resans höjdpunkt för vår femåring, bra pedagoger och aktiviteter. Vi uppskattade även den rikliga tillgången på aktiviteter för hela familjen samt uppgraderingen. Hade dock önskat möjlighet till sen utcheckning då hotellet ej var fullt ens i vår rumskategori. Den erbjudna transfern till flygplatsen kan bokas betydligt förmånligare med andra taxibolag.
Bodde här 4 nätter i januari 2020
Svar från NDChalain 29 jan. 2020
Dear Tommi, Thank you for having chosen Sugar Beach for your family holidays in Mauritius. It is pleasant to read that you have had fully enjoyed your stay with our kids' club and the activities proposed being the highlight of your stay. The team and I are looking forward to welcoming you in the near future. Sincerely, Nicolas De Chalain General Manager

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt ställe men servicen kunde vara bättre
Fantastiskt ställe men servicen är ibland mycket långsam och maten blir lite enahanda efter några dagar.
Bodde här 8 nätter i december 2019
Svar från NDChalain 31 dec. 2019
Dear Sir, Thank you for the rating left after your recent stay. We sincerely appreciate it and have also taken note of the service which we are looking into with my team. We are already looking forward to welcoming you once more. Should you wish to stay again, note that you shall be the most welcomed. Sincerely, Nicolas De Chalain General Manager

8/10 Bra

Magnus

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great family choice
Family with two 5 year-old kids stayed on half-board. After a bad checkin-experience where we had to wait for the room to be cleaned (1,5h) the hotel really did a good job compensating for it. The plus: - Hotel pool is great, lush and huge, never feels crowded. - Good service, like room service is really fast and taxi:s are easy to get. - Super nice kids club with a lot of fun activities, more varied than other kids clubs we've been to, like wind-surfing and glass-bottom boat as examples. The bad: - When we had two nights left and tried to book a table (in the morning) at buddha bar by the beach for evening dinner, but turned out to be fully booked, so reservations need to be made several days before the dinner to be able to dine at any other restaurant than the main one. - Also, the italian restaurant by the beach not very service minded. Wanted a takeout stone-oven-made pizza and came 2 minutes too late (03.02 pm) and was told the closed 03.00pm. A bit of flexibility there would be nice, since the chef was there and did his last pizzas for the lunch anyway. - A bit far from supermarkets/stores. First supermarket is a 10-minute walk, and the shopping mall is about 10 minutes of taxi (1000 rupies roundtrip) However, overall, I'd strongly recommend this one, the bad things were probably a bit of bad luck. Actually we stayed at Hilton afterwards, next door, and I'd say sugar beach is a better family choice. Fells more up-to-date with everything.
Bodde här 7 nätter i december 2019
Svar från NDChalain 23 jan. 2020
Dear Magnus, Thank you for choosing Sugar Beach for your family vacation in Mauritius. We do care about how our guests feel during their stay and reading through your review while discovering that you have enjoyed our facilities. We also take note of the miss on the service side which we are actually tackling through regular training. It is a real pleasure to receive your compliments, so we will not fail to share them with our entire team. Sincerely, Nicolas De Chalain General Manager

10/10 Fantastiskt

Ylva

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbar resort med bra restauranger som ligger direkt på stranden (2/3 st). Stranden är jättefin och det f
Bodde här 9 nätter i februari 2019
Svar från NDChalain 14 mars 2019
Dear Ylva, Thank you for having booked our resort and leaving us your feedback after. It is with great pleasure that we read your appreciation of our services. We do hope to welcome you back soon. Sincerely, Nicolas De Chalain General Manager.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
NOT 5 star!!!
First time I’ve ever felt I need to write a review, since I only booked this hotel due to all the good reviews. This is NOT a 5 star hotel worth the price. I realized the charter companies are using this hotel, can explain some of the good reviews.. I guess they have the amenities that a 5 star requires such as room service, spa, restaurants, pool etc but it’s in really bad shape and should have been renovated decades ago. The rooms are all the same, it’s only the view you’re paying for. The hot water doesn’t work, the tv doesn’t work, internet turns off all the time. The furnitures are really dirty, doors are broken. There are big gaps in the doors so all the noise come in and all the insects. Ants and mosquitoes inside the room. The pool towels are supposed to be white but are so stained you can’t tell anymore. The service is very slow and if you ask for something outside their regular chores they look like question mark. At breakfast they can let a table be uncleared for more than 30 min which results in hundreds of birds pooping on the furniture so you have to watch before sitting down. They forgot my room service twice so I had to remind them. I have been to almost 50 countries and stayed at hundreds of hotels and this is by far the worst experience. I had paid for a week via Hotels.com and they refused to refund me that’s the only reason I stayed, didn’t want to waste the money..
Bodde här 7 nätter i januari 2019
Svar från NDChalain 28 jan. 2019
Dear Sir/Madam, I am obviously very sorry that we did not meet your expectations. We are actually renovating the hotel this year as we do every 10 years though with guests feedback when given directly at the hotel we do organize for maintenance to be held. We shall take your insights and work on enhancing our weaknesses and make sure to turn them around for operational excellence. We wish that you give us another opportunity in the future, should you travel back to Mauritius, to live the better side of the resort. Best regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Sugar Beach Team 12 juli 2016
It was a pleasure having you with us at Sugar Beach Resort. I would like to thank you for your ratings and look forward to welcoming you soon to our Contemporary Colonial Chic Resort. Best Regards, Nicolas de Chalain General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Sugar Beach Team 19 apr. 2016
Thank you Sugar Beach

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bästa valet för bröllopsresa!
Enastående service på i princip hela hotellet. Små överraskningar i form av coctailparties eller en helt fantastisk middag mm. på vår 25 åriga bröllopsdag. Hotellet bjöd på allt utom vinet. Bufféerna är de bästa jag sett. Stranden är OK men inte mer. Badskor nästan ett måste på grund av alla korallrester på botten. Tips är att gå till syskonhotellet La Pirouge, mer tropiskt och bättre strand. Utanför finns också ett skapligt snorklingsområde. Sugarbeach har fina pooler med bra service, sköna solsängar och bra parasoll.

10/10 Fantastiskt

FABRICE

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
(Les ) Magnifique complexe, tout confort, au calme, piscine, plage en accès directe équipés de relax, serviettes de qualités et à disposition. Parc très bien entretenu, 1 restaurant principal plats aux choix, buffet de qualité et 2 autres restaurants Mauricien et Italien. SPA Magnifique et soins variés. Équipements sportifs au top, idem pour la salle cardio et salle musculation. Personnel très sympathique et très accueillant, toujours souriant. (Les -) Une fréquentation importante qui peut malheureusement désorganiser le service de restauration.
Bodde här 9 nätter i mars 2024

10/10 Fantastiskt

Deborah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort with lush gardens and amazing beach. I hope to be back one day

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 9 nätter i december 2023

2/10 Väldigt dåligt

ws

Bodde här 5 nätter i december 2023

10/10 Fantastiskt

Jean Noel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent emplacement service très attentionné Site magnifique
Bodde här 14 nätter i november 2023
Svar från Jean-Marc Ma-Poon 15 dec. 2023
Cher Jean Noel,Nous vous remercions d'avoir pris le temps de nous donner votre avis sur cette plateforme.Nous sommes ravis d'apprendre que vous avez passé d'agréables moments avec nous.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Sincerement,Jean-Marc Ma-PoonDirecteur général

10/10 Fantastiskt

Chitrunjun

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good service, friendly staff, choice of food at the restaurant. Good facilities at the gym and the swimming pool.
Bodde här 8 nätter i november 2023
Svar från Jean-Marc Ma-Poon 4 dec. 2023
Dear Chitrunjun, Thank you for choosing our hotel for your recent stay. We are thrilled to hear that we exceeded your expectations and that you had a five-star experience. It means a lot to us to know that our efforts in providing exceptional service have been recognized.We hope to welcome you back soon! Sincerely,Jean-Marc Ma-PoonGeneral Manager

6/10 Okej

Juraj

Reste i grupp
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023

10/10 Fantastiskt

Joseph

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff. Nice and clean. Beautiful pools. The buffet was abundant and very well presented.
Bodde här 5 nätter i september 2023

8/10 Bra

Melina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Schönes Hotel in top Lage. Von der Essensauswahl und den Themenbuffets waren wir nicht so begeistert. Im Zimmer hat es immer wieder nach Ablauf gerochen. Aber wir haben uns sehr gefreut dass wir ein Zimmerupgrade bekommen haben.
Bodde här 5 nätter i september 2023
Svar från Jean-Marc Ma-Poon 21 sep. 2023
Dear Melina,Thank you for taking the time to review us on this platform.We are delighted to learn through your rating that you have had enjoyable moments with us.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Graeme

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 9 nätter i september 2023
Svar från Jean-Marc Ma-Poon 21 sep. 2023
Dear Graeme,It was a pleasure welcoming you to our resort.We are very much pleased that our resort facilities along with the team have won you over.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

8/10 Bra

Michael

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i augusti 2023
Svar från Jean-Marc Ma-Poon 21 sep. 2023
Dear Michael,It was a pleasure welcoming you to our resort.We are very much pleased that our resort facilities along with the team have won you over.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

4/10 Dåligt

Sophiane

Bodde här 4 nätter i juli 2023

8/10 Bra

Patrick

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Servicequalität kann deutlich gesteigert werden
Es war der zweite Aufenthalt in Sugar Beach und leider war er nicht so gut wie der erste. Meiner Meinung nach gab es viel zu wenig Personal in den Restaurants, was zu langen Wartezeiten für uns Gäste führte. Außerdem war der Kinderclub schlecht organisiert und das angekündigte Programm wurde nie wie angekündigt eingehalten. Die Anlage und Infrastruktur des Sugar Beach ist einfach traumhaft und in einem sehr guten Zustand, was ein großer Pluspunkt ist. Schade, dass der Service bei unserem zweiten Aufenthalt in diesem Jahr (erster Aufenthalt im Januar 2023) so merklich nachgelassen hat.
Bodde här 10 nätter i juli 2023
Svar från Jean-Marc Ma-Poon 25 juli 2023
Dear Patrick,Thank you for sending your valuable feedback.It was a pleasure welcoming you back to the resort.I personally appreciate your esteemed feedback towards the facilities offered and I have taken notes of the area of improvement you raised and will work with my team to enhance our level service standards.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Adam

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Outstanding stay
Outstanding staff and customer service - incredibly attentive and accommodating and always willing to go beyond expectations to make your experience special. Hugely grateful for a wonderful stay. The chefs and food were also absolutely brilliant.
Bodde här 7 nätter i maj 2023
Svar från Jean-Marc Ma-Poon 8 juni 2023
Dear Adam,Thank you very much for taking the time to send us your valuable feedback.It was a real pleasure hosting you in our resort and learning that you have enjoyed nice moments for your holidays.We look forward for another opportunity to host you again for another holiday. Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Grace

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent service
Not only the hotel is beautiful, the staff were all friendly and welcoming. I love it here. I felt like a secret home. I wish I stayed longer.
Bodde här 2 nätter i maj 2023
Svar från Jean-Marc Ma-Poon 31 maj 2023
Dear Grace,Thank you for such a wonderful contribution shared on this platform.At Sugar Beach, we strive to offer the best experiences to our guests and we are happy to learn that our efforts had reflected on your recent visit.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Frank

Bodde här 10 nätter i april 2023
Svar från JMM 19 apr. 2023
Dear Frank,Thank you for having taken the time to review us after your stay.Your rating shows that you have enjoyed your holiday with us.The entire team and I look forward to welcoming you again in a near future.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Jonathan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the design of the hotel. Low level buildings spread out along the beach front. A lot of guests however felt more like a boutique than a large resort. Location on the west coast was ideal for watching the sunset. Lots of birds and fruit bats, on a clear night you can see the stars so clear and bright. The room design was modern and stylish and had everything you need. TV not many English channels. Would have been good to cast iPad but couldn’t get it working. Staff were overall very good and attentive.often asking us if we were happy with everything at the hotel A la carte restaurants were very good however half board credit doesn’t go very far towards bill. Buffet had a good selection however we felt the overall standard could have been better. Would have been good to have a set a la carte menu at the main restaurant at breakfast and dinner. Would also be a benefit to use half board at lunchtime if you wanted to eat out in the evening. Citronella and Buddha beach had very good food and service. The sister hotel, La Pirogue Magenta especially good. Used most of the facilities at the hotel. Gym well equipped and staff all very helpful. Spa also very nice. Massages very good. Used the tennis courts however disappointed at having to pay to rent rackets and balls £10 per session. My partner played golf at both tamirina and ile aux Cerfs. No green fees was great however buggy and golf club rental coming to £100 ish. Entertainment very good.
Bodde här 12 nätter i april 2023
Svar från JMM 19 apr. 2023
Dear Jonathan,Thank you for the very encouraging feedback left after your recent stay.We are delighted to go through your comments and learn your appreciation of our various facilities offered. I reassure you that we have noted your point on the half board and look to brainstorm around it with my team.We do look for another opportunity to welcome you.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Bobby

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely location, and from what I saw the best beach front by far. The hotel has good excursions and you can book them in at the front with your own taxi to take you and wait for as long as you need. The Three restaurants are brilliant, offering a wide range of food, and what’s a resort without a breakfast, lunch and dinner buffet. A good range of foods in the buffets which changed daily. Staff always on hand for anything you need, and overall for me the best place to stay when In Mauritius.
Bodde här 7 nätter i mars 2023
Svar från JMM 7 apr. 2023
Dear Bobby,Thank you for having taken the time to review us after your recent stay.It is pleasant to learn that you have enjoyed our resort with its wide range of facilities.The whole team looks forward to welcoming you again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

PHILIPPE

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Très bel emplacement, très belle vue, plage parfaitement entretenue, nourriture de qualité, personnel très aimable
Bodde här 7 nätter i mars 2023
Svar från JMM 7 apr. 2023
Cher Philippe,Nous vous remercions d'avoir choisi Sugar Beach pour vos vacances à l'île Maurice et nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous.Nous nous réjouissons d'ores et déjà de vous accueillir à nouveau prochainement.Sincérement,Jean-Marc Ma-PoonDirecteur Général

8/10 Bra

Kirsten

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful hotel so so beach
Helpful personel, beautiful hotel and grounds. Nice beach but very disappointing that we couldn’t really swim and bathe in the ocean because there were only 50 cm of depth and so many pieces of coral that you risk cutting yourself if you don’t wear shoes. There were also a lot of seaweed. We ended up swimming in the pool and not at all in the sea. The pool are is nice and there is a nice bar. They play semi loud lounge music the whole time and the pool cleaning system is making disturbing noices all around the pool.if you want a relaxing quit pool there is quiet pool a bit further away from the main pool. There is some vet mice and active people organizing volleyball, pool basketballl, waterpolo etc everyday for free by the pool. Very fun and nice activities. For a small sum one can book the outdoor paddle court and the tennis courts. That was very fun too. The air conditioning sights are spread on a few sights outside the hotelroom buildings and they are very noicy, but you can’t hear them when you close the door to the room. It does take away a bit from the idyllic natural sounds of the tropics when you walk outside though. All in all we thought the hotel was vey nice and worth the visit but the beach was not adequate. Next time we would choose to stay on a hotel resort on the northern part of the island where the beaches are better.
Bodde här 7 nätter i februari 2023
Svar från JMM 21 feb. 2023
Dear Kirsten,Thank you very much for taking time to send us your valuable feedback.We are all delighted reading that you had a great time on this particular holidayWe look forward for another opportunity to host you again for another pleasurable holiday.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Helen

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Another great stay at Sugar Beach. This is some of the best service I've received in Mauritius. I'm sure everyone is mandated to smile and say 'bonjour' to guests, but beneath that corporate exterior are genuinely friendly, funny, attentive people. I had real conversations and felt very well looked after. Standouts included Reshma on reception, the door guys, Bianca and the girl doing the fried eggs at breakfast, the juice trainee, but especially the pool bar staff. Fazle and the other servers were helpful and great with my kids. The nurse really helped me out with advice and calling the doctor when my daughter was sick. Needless to say, the hotel, food and facilities were great.
Bodde här 6 nätter i februari 2023
Svar från JMM 21 feb. 2023
Dear Helen,Thank you so much for reviewing our resort and scoring us the highest rating.We are all delighted reading that you had a great time on this particular holiday.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 11 nätter i januari 2023
Svar från JMM 20 mars 2023
Dear Angela,Thank you for having chosen Sugar Beach for your holidays.It is pleasant to learn, with the five on five rating, that you have enjoyed your stay with us.We do look forward to welcoming you again in the near future.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Patrick

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hervorragendes Hotel in einer riesigen, sehr gepflegten Anlage mit wunderschönem Strand. Der Kidsclub ist schlichtweg perfekt und bietet auch Nachtessen für die Kleinen mit Programm.
Bodde här 11 nätter i januari 2023
Svar från JMM 27 jan. 2023
Dear Patrick,Thank you for having chosen Sugar Beach for your family vacations in Mauritius.We are delighted that you have had a nice holiday in our resort.Our kids' club team thank you as well for the nice comment and we all look forward to welcoming back soon for another enjoyable holiday.Sincerely,Jean-Marc Ma-PoonGeneral ManagerThe team

6/10 Okej

CECILE

Gillade: Renlighet och personal och service
Pas isolation phonique Chambre prenium vue mer à côté de l’infirmerie et en face du stock des personnel de ménage chambre 619 à éviter Problème de TV et de bouilloire Déjeuner très long 1h pour avoir une salade niçoise avec relance Pas d’excuses Plage pas de fond pour nager Hauteur eau maxi 1m
Bodde här 4 nätter i januari 2023
Svar från JMM 20 jan. 2023
Chère Cécile ,Merci beaucoup d'avoir pris le temps de nous envoyer vos précieux commentaires.Nous sommes très tristes d'apprendre que nous n'avons pas été à la hauteur de vos attentes.Notre objectif est toujours d'avoir des clients satisfaits et je tiens à vous rassurer que nous avons pris bonne note de vos commentaires. Nous attendons avec impatience une nouvelle occasion de regagner votre confiance. Sincèrement,Jean-Marc Ma-PoonDirecteur Général

8/10 Bra

Johnathan

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful property with Nicely decorated rooms and common spaces. Service in the main dining room was very slow and unorganized. The Italian restaurant was very good. Bruno made every meal at Citronella Restaurant enjoyable.
Svar från JMM 27 dec. 2022
Dear Johnathan,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to read that you have enjoyed our resort infrastructure and the services offered.Your appreciation will be shared with the whole team and more particularly with Bruno.We look forward to welcoming you for another holiday soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Lasse hiis

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super
Flott hotell. God sørvis. Hyggelig personale. Flinke aktivitetsledere.
Bodde här 3 nätter i december 2022
Svar från JMM 14 dec. 2022
Dear Lasse hiis,Thank you for this awesome rating and the lovely feedback left after your recent stay with us.We are delighted to read about your appreciation of our resort, its facilities, and its staff. The entire team and I look forward to your next stay with us.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Agnieszka

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was perfect!
Bodde här 7 nätter i november 2022
Svar från JMM 14 dec. 2022
Dear Agnieszka,Thank you for this wonderful rating of five out of five.We are deeply touched by your feedback about everything being perfect. With renewed thanks from the whole team and looking to welcoming you again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

6/10 Okej

Louis

Gillade inte: Renlighet och personal och service
Bodde här 11 nätter i november 2022

10/10 Fantastiskt

RUMIKO

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
素晴らしかったです。 Casela Nature Parkまでのタクシー往復は1600Mrsですが、運転手は中でのactivityの時間配分まで受付と交渉してくれたり、と色々行き届いていました。 もちろん、全く濁りのない海辺、赤く燃える夕陽、そして沈んだ後の紫色の空と海、言うことなしです! また、Mauritiusへ行く時があったら、迷わずこのホテルを選ぶと思います。
Bodde här 2 nätter i november 2022
Svar från JMM 15 nov. 2022
Dear Rumiko,Thank you for having taken the time to send us your valuable feedback.We are pleased to read that you have enjoyed your stay with us and that you have taken the opportunity to see the nearby attractions proposed.The team and I look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

hans

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel magnifique, service irreprochable
Bodde här 4 nätter i september 2022
Svar från JMM 5 okt. 2022
Cher Hans, Ce fut un plaisir de vous accueillir dans notre établissement. Je suis ravi de lire que vous avez beaucoup apprécié votre séjour parmi nous.C'est un réel plaisir de recevoir vos compliments, nous ne manquerons pas de les partager avec toute notre équipe.Nous nous réjouissons de pouvoir vous accueillir à nouveau pour de nouvelles vacances agréables.Cordialement,Jean-Marc Ma-PoonDirecteur Général

10/10 Fantastiskt

Pamela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were wonderful and location great.
Bodde här 2 nätter i september 2022
Svar från JMM 27 sep. 2022
Dear Pamela,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to read that you found our location great and that my staff has been there to create wonderful moments for you.We look forward to welcoming soon again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Francois

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hôtel paisible et luxueux
Super séjour dans cet hôtel, personnel très sympathique et accueillant. Chambre propre, correspondant aux photos, lit de bonne qualité . Petit déjeuner très complet, beaucoup de choix. Dîner très diversifié mais parfois un peu froid. Les extérieurs sont magnifiques et la plage très paisible. Nous avons adoré notre séjour
Bodde här 9 nätter i september 2022
Svar från JMM 23 sep. 2022
Cher François,Permettez-moi de vous remercier d'avoir choisi notre établissement pour vos vacances ainsi que d'avoir pris le temps de nous écrire vos commentaires.C'est toujours un plaisir de lire combien les gens apprécient notre hôtel pour sa bonne nourriture, son service et les autres facilités que vous avez mentionnées.Nous espérons avoir l'occasion de vous accueillir à nouveau pour d'autres vacances agréables.Sincèrement,Jean-Marc Ma-PoonDirecteur Général

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i september 2022
Svar från JMM 12 sep. 2022
Dear Sir/Madam,Thank you so much for reviewing our resort and scoring us the highest rating.I am delighted to read that you have thoroughly enjoyed your stay with us.We are all geared to welcome you back for another holiday in Mauritius.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Fantastiskt

Phillip

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The colonial style of the property has its own appeal if you like that sort of thing. It was quite different from other places. What I appreciated the most was the empowered staff determined and able to please. They put customers first, not the rules and regulations. The lovely walkable beach was also a special delight.
Bodde här 1 natt i juni 2022
Svar från JMM 15 juli 2022
Dear Phillip, We thank you for having chosen Sugar Beach for your holidays. It is pleasant to read that you have appreciated your stay with us. Your feedback will be shared to the team and we look forward to welcoming you again. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Fantastiskt

Vincent

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a fantastic resort. The location is great, the premises are amazing and the staff were even better - all really friendly and welcoming. Plenty of things to do for people who love sports and also for people who just want to relax. A really perfect destination.
Bodde här 11 nätter i april 2022
Svar från JMM 30 apr. 2022
Dear Vincent, Thank you for having taken the time to review our hotel after your visit. We are delighted to notice your appreciation through the awesome rating and very proud to read that my staffs were here to make it better. We are already looking forward to welcome you once more. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Fantastiskt

Frenando

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sugar Beach Resort is a amazing resort and the staff were all so helpful and friendly. I highly recommend
Bodde här 6 nätter i mars 2022
Svar från JMM 28 mars 2022
Dear Frenando, It was a real pleasure hosting you in our resort for your holidays. We will ensure that your positive feedback is passed on to the team. The whole team looks forward to the soonest opportunity of welcoming you back. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Fantastiskt

Nimrod

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i mars 2022
Svar från JMM 23 mars 2022
Dear Nimrod, It was a pleasure receiving you in our resort. The team and I are pleased to notice that you granted us the highest rating. We are already geared to welcome you once more for another enjoyable holiday. Sincerely, Jean-Marc Ma-Poon General Manager

8/10 Bra

Marlene Fenger

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vakkert hotell, nydelig strand! Litt problem med booking og romvalg. Måtte oppgradere for å få riktig seng. Nydelig mat! Anbefales
Bodde här 7 nätter i februari 2022
Svar från JMM 24 mars 2022
Dear Marlene Fenger, Thank you for having booked our resort for your holidays in Mauritius. We are very pleased to read your appreciation of our resort facilities. The team and I cannot wait to welcome you once more. Sincerely, Jean-Marc Ma-Poon General Manager

6/10 Okej

Lukas

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Tolle, neue renovierte Zimmer mit Wohlfühlfaktor. Rezeption verspricht sich um Anliegen zu kümmern, tut es aber nicht. Auf zweimalige Nachfrage wird einem versichert sich persönlich darum zu kümmern. Auch bei Nachfrage beim Management hat innerhalb von 6 Tagen keine Abhilfe verschafft.
Bodde här 5 nätter i december 2021
Svar från The Management 7 jan. 2022
Lieber Lukas, Vielen Dank, dass Sie Ihren Urlaub in unserem Resort verbracht haben. Es ist sehr schön zu lesen, dass Ihnen unser neu renoviertes Zimmer gefallen hat. Wir nehmen auch die schleppende Reaktion auf Ihre Anfragen zur Kenntnis und werden weitere Nachforschungen anstellen, um die besten Korrekturmaßnahmen zu ergreifen. Entschuldigen Sie auch das nicht so gute Deutsch. Wenn Sie wieder reisen möchten und uns die Möglichkeit geben, es zu verbessern, zögern Sie nicht, uns direkt zu kontaktieren. Aufrichtig, Das Management.

4/10 Dåligt

Thomas

Reste med familjen
Gillade inte: Personal och service
Das Hotel hat Potential sehr schön gelegen und die Zimmer waren modern eingerichtet und soweit ok. Außer bei der Ankunft wo wir uns wirklich willkommen gefühlt haben war schlichtweg kein Service vorhanden und das schlimmste waren die unmotivierten Mitarbeiter im Restaurant absolut Null Service, selbst beim Check out keine Nachfrage wie es gefallen hat, ob man wiederkommen möchte keine Frage ob man ein Taxi zum Flughafen benötigt der Gast scheint hier nur zu stören, auch das Essen war kein Highlight, sowohl in punkto Service als auch beim Thema Essen darf man sich gern beim benachbarten Paradise Beachcomber erkundigen wie sowas geht dort hatten wir uns vor zwei Jahren wirklich aufgehoben gefühlt
Bodde här 7 nätter i december 2021
Svar från The Management 4 jan. 2022
Lieber Thomas, Vielen Dank, dass Sie sich für Sugar Beach entschieden haben, um eine Auszeit vom Alltag zu nehmen. Wir freuen uns zu lesen, dass unsere Lage und unsere neu aufgefrischte Dekoration des Zimmers geschätzt wurden. Wir freuen uns auch über Ihr ehrliches Feedback, da wir mit dem Team zusammenarbeiten werden, um diese Probleme anzugehen und die erforderlichen Maßnahmen zu ergreifen, um den korrekten Standard wiederherzustellen. Es wäre schön, Ihr Vertrauen wiederzugewinnen. Bis wir Sie wieder begrüßen dürfen, können Sie sich unserer Gastfreundschaft sicher sein. Aufrichtig, Das Management.