Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.

Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately there are time when our AC system is shut down (not broken) during the winter and early spring due to the very low outside temperatures overnight that we experience in the mountains. Good luck and we look forward to seeing you again soon.

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues with our maintenance team to ensure a more comfortable stay in the future. Thank you for bringing this to our attention.

Thank you Andrea for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

We apologize for any inconvenience you experienced during your stay. We will address this issue with our team to ensure it does not happen again. Thank you for bringing this to our attention.

We apologize for any inconvenience caused by the check-in fee. We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us.

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

Agradecemos tus comentarios positivos, Ismael. Gracias por elegir Horseshoe Black Hawk.

We apologize for the disappointment you experienced during your visit. We appreciate your feedback and will work to improve our table game offerings. Thank you for bringing this to our attention.

We apologize for the inconvenience with the balcony doors not locking. We are thrilled to see you enjoyed your stay with us overall! Thank you for your feedback!

Thank you so much for taking the time to review us, and of course for the good score. Unfortunately there are time when our AC system is shut down during the winter due to the very low outside temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.

We apologize for the inconvenience regarding the bathroom amenities. We appreciate your feedback and will work to ensure accurate information is provided in the future. Thank you for choosing Horseshoe Black Hawk.

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

We are thrilled to hear that you enjoyed your stay with us at Horseshoe Black Hawk. Thank you for taking the time to share your positive experience. We hope to welcome you back again soon.

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

We appreciate your positive feedback, Russell. Thank you for choosing Horseshoe Black Hawk.

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Agradecemos tus comentarios positivos, Alejandro. Gracias por notar nuestra limpieza y belleza. Si tiene alguna inquietud en el futuro, ¡no dude en comunicarse con nosotros!

We apologize for the inconvenience you experienced with the room temperature during your stay. We're happy to see you enjoyed your overall visit and we will address this issue with our Facilities team.

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

Thank you for the review Samantha, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

We appreciate you taking the time to provide your feedback, Wayne. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

We apologize for the inconvenience you experienced during your stay. We will address the issues with the elevator and staffing to improve our service. Thank you for your feedback.

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

We apologize for the inconvenience you experienced with the elevators during your stay. We are working to address this issue and improve our service.

We apologize for any inconvenience caused by the short staffing during your stay. Thank you for your understanding and we hope to provide a smoother experience for you in the future.

Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately there are time when our AC system is shut down during the winter due to the very low outside temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Thank you for your positive review, Angie! We appreciate your feedback and are glad to hear that you had a great experience at Horseshoe Black Hawk.

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

Thank you so much for taking the time to review us, and of course for the good score. We will definitely accommodate requests such specific rooms (based on availability) for our guests and most of the time it's not an issue, however I'm sorry that we were not able to do that on your recent trip. We are constantly striving increase our customer service and your review will help in this effort, thank you and have a great day