Sängtillbehör av högsta kvalitet och värdeförvaringsskåp på rummet

Recensioner av Leonardo Royal Hotel London City - Tower of London

4 out of 5
Leonardo Royal Hotel London City - Tower of London
8-14 Cooper's Row, London, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 753 av 1477 recensioner" "
8 - Bra i betyg. 396 av 1477 recensioner" "
6 - Okej i betyg. 169 av 1477 recensioner" "
4 - Dåligt i betyg. 99 av 1477 recensioner" "
2 - Väldigt dåligt i betyg. 60 av 1477 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,6/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kalle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very najs
Fräscht och fint. Bra service. Sköna sängar och kuddar. Bra frukost. Helt ok restauranger i närheten. Väldigt nära tunnelbanan och enkelt att ta sig runt.
Bodde här 3 nätter i november 2023
Svar från Seidi 6 nov. 2023
Dear Kalle Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Esther

10/10 Fantastiskt

Jan-Erik

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från Fenia 14 apr. 2023
Dear Jan-Erik,Thank you very much for taking the time to share your experience on line. We are delighted to read that your expectations were exceeded on all fronts and we look forward to have the pleasure to welcome you back soon for another wonderful stay! Kind Regards, Fenia

10/10 Fantastiskt

Pia

Bodde här 1 natt i april 2023
Svar från Fenia 14 apr. 2023
Dear Pia,Thank for taking the time to share your experience on line. We are happy to read we managed to exceed your expectations on all fronts and we look forward to playing host to you soon! Kind Regards, Fenia

4/10 Dåligt

thomas

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Bodde här 3 nätter i mars 2023
Svar från Rebeca 30 mars 2023
Dear Thomas,Thank you for your review and for staying with us.We hope to have the chance to welcome you back to our hotel.Best regards,Rebeca

10/10 Fantastiskt

Malin

Bodde här 1 natt i mars 2023
Svar från Tapish 25 mars 2023
Dear Malin,Thank you so much for the excellent review and for staying with us.We are delighted to know that you loved your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Tapish

10/10 Fantastiskt

Alice

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2023
Svar från Rebeca 28 feb. 2023
Dear Alice, Thank you so much for the excellent review and for staying with us.We are delighted to know that you loved your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

6/10 Okej

Diep

Gillade inte: Boendets skick och faciliteter
Dörren till toaletten kunde inte stänga! Utsikt mot t-banal station och hörde tåg och högtalare röster hela tiden!
Bodde här 2 nätter i november 2022
Svar från Terry 14 nov. 2022
Dear Diep,Thank you for your feedback and for staying with us. We are sorry to hear that we didn't meet your expectations and you didn't like the view from your room. We always try to allocate the best rooms possible to our guests, but please note that we cannot guarantee any specific allocation.We hope to welcoming you back and have the chance to restore your faith on us.Kind regards,Terry KalogerakisFront Office Manager

10/10 Fantastiskt

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
En lyxig vistelse
Stort och trevligt rum, sköna sängar (även om det blir lite varmt med ett täcke i överlakanet). Läget är mycket bra, bara några meter från Tower Hill tunnelbanestation och Tower Gateway DLR. Spa med pool, bubbelpool, bastu och ångbastu i bottenvåningen var alldeles underbart.
Bodde här 2 nätter i september 2022
Svar från Rebeca 6 sep. 2022
Kära Anders,Tack så mycket för det fina omdömet och för att du bor hos oss.Vi är mycket glada att du gillade din vistelse och vi hoppas kunna välkomna dig snart igen.Varma hälsningar,Rebeca

10/10 Fantastiskt

Maria

Bodde här 4 nätter i augusti 2022
Svar från Rebeca 1 sep. 2022
Dear Maria,Thank you so much for the great review and for staying with us.We are very glad that you enjoyed your stay and we hope to welcome you again very soon.Warm regards,Rebeca

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2022
Svar från Terry 27 aug. 2022
Dear Guest,Thank you for your kind review. We hope to welcoming you back soon.Kind regards,Terry KalogerakisFront Office Manager

8/10 Bra

Anneli

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
På det stora hela en trevlig vistelse, rent och snyggt. Något snorkig personal i receptionen, men de kanske hade en dålig dag.
Bodde här 3 nätter i juli 2022
Svar från Rebeca 3 aug. 2022
Dear Anneli, Thank you very much for reviewing our property and for choosing to stay with us. We are delighted to know that you enjoyed your stay at our hotel. We are proud of all our team members, so your comment comes as a surprise to us. I will be sharing your feedback with the rest of the team so we can improve and get better. Best regards, Rebeca

4/10 Dåligt

Karl Gustaf Arvid

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Frukosten var inte särskilt bra för att vara ett fyrstjärnigt hotell. Städningen och servicen var heller inte särskilt bra.
Bodde här 6 nätter i juni 2022
Svar från Terry 6 juli 2022
Dear Karl Gustaf Arvid, Thank you for your feedback and for staying with us. We are sorry to know that you didn't enjoy your stay. We will be using your feedback to improve and get better hoping we will have another opportunity to welcoming you back and restore your faith on us. Kind regards, Terry Kalogerakis Front Office Manager

4/10 Dåligt

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Dåligt trestjärnigt hotell, inte fyrstjärnigt
Bokade ljudisolerat rum med utsikt mot Towern, fick ett rum precis vid hissen så det lät som vi var inuti en högljudd hiss och inte det minsta ljudisolerat, dessutom utan utsikt. Fick då nytt rum, fortfarande utan utsikt som knappt var städat, trots att de städade om åt oss var det blodfläckar på väggarna samt både blodfläckar och andra fläckar både på kuddar och täcke. Rummet var även i mycket dåligt skick, fick därför ett tredje, mindre rum som var betydligt bättre, med utsikt men fortfarande väldigt lyhört. Viss personal var väldigt bra, hjälpsam och förstående medan andra var nonchalanta och otrevliga. Hissarna var rangliga och högljudda, och den ena fastnade vi i 6 gånger under vår vecka på hotellet, trots att vi sa till personalen varje gång och de lovade att laga den. Spa avdelningen var okej, och även övriga faciliteter, men det kändes mer som ett dåligt trestjärnigt hotell. Vi kommer aldrig bo på denna kedja igen, och kommer avråda andra från att göra det.
Bodde här 7 nätter i juni 2022
Svar från Terry 14 juni 2022
Dear Guest, Thank you for your review and for staying with us. We are terribly sorry that you didn't enjoy your stay in full. We always strive to provide an excellent service to all our guests. I will be personally addressing your feedback to the Housekeeping Manager and we will investigate why your room was not up to the standards. As for the lifts, i would like to reassure you that they are thoroughly serviced and maintained. I have reported also to the Maintainance Manager who will be checking the lifts on top of the casual checks we do. We are really sorry that we fell short of your expectations. We hope to have the chance to welcoming you back and restore your faith on us. Kind regards, Terry Kalogerakis Front Office Manager

6/10 Okej

Fredrik

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Much to be desired for a 4 star hotel.
We had an ”Executive suite”. We didn’t get towels for all, no bathrobes or slippers. Coffee for Nespresso machine was disgusting. Beds were all different and hard. Two times staff knocked at the door by mistake, plus once when they wondered when we would check out. Access to pool for children restricted after 18:00 - why not 19:00 or 20:00? Breakfast average.
Bodde här 2 nätter i juni 2022
Svar från Terry 14 juni 2022
Dear Fredrik, Thank you for your feedback and for booking with us. We are so sorry to hear that you didn't enjoy your stay with us. We are always doing our best to provide excellent service to all our guests. I will be personally addressing your feedback with the team as this is how we can be better and improve. We only hope to have the chance to welcoming you back soon and have the chance to restore your faith on us. Kind regards, Terry Kalogerakis Front Office Manager

6/10 Okej

Verifierad resenär

Bodde här 3 nätter i juni 2022
Svar från Terry 11 juni 2022
Dear Guest, Thank you for your review and for booking with us. We hope to have the chance to welcoming you back soon. Kind regards, Terry Kalogerakis Front Office Manager

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2022
Svar från Terry 28 maj 2022
Dear Guest, Thank you for your review and for staying with us. We are so sorry that we didn't meet your expectations. We will try to improve ourselves and get better and we are hoping to welcoming you back to restore your faith on us. Kind regards, Terry Kalogerakis Front Office Manager

8/10 Bra

Monica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Över lag ett trevligt hotell, litet rum med dåligt kanalutbud på tv:n, svårt att få till en behaglig temperatur i rummet antingen blev det en bastu eller svinkallt. Frukosten hade det jag behövde men inget utöver det.
Bodde här 5 nätter i april 2022
Svar från Terry 14 apr. 2022
Dear Monica, Thank you for your review and for choosing our hotel for your visit in London. We are happy that you overall had a good stay with us. We have taken note of your feedback and we will try to improve ourselves so the next time you will be visiting us it will be a truly amazing experience. Kind regards,

10/10 Fantastiskt

Joel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i mars 2022
Svar från Terry 4 apr. 2022
Dear Joel, Thank you for the amazing review! We are so glad that you enjoyed your stay with us and we are looking forward to welcoming you back soon! Kind regards,

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice stay near central parts in London
Very nice hotel, excellent breakfast, our room had windows against the inside and the train-station....not very nice, the staff was very kind and friendly
Bodde här 2 nätter i mars 2022
Svar från Terry 29 mars 2022
Dear Guest, Thank you for the amazing review! We are so happy that you enjoyed your stay with us and you found the staff to be friendly and accommodating. We hope to welcoming you back soon! Kind regards,

6/10 Okej

Pär

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Ej värdigt 4 stjärnor men bra frukost
Ej värdigt ett 4-stjärnigt hotell. Trött personal som ej kan säga godmorgon på morgon eller hälsa när man kommer in i lobbyn. Vi var där i 4 fulla dagar och många olika i personalen och ingen hälsade ordentligt med ett leende. Vi har bott på mycket bättre 3-stjärniga hotell med personal som är trevliga. De vill vara digitala med incheckningar och utcheckningar men det får ju aldrig ta bort känslan av att man är gäst och att de undviker ögonkontakt. Frukosten var mycket bra för Englands mått. Varierad och färsk. Trevlig äldre herre som skötte om äggen. Pluspoäng! Läget på hotellet är bra då det ligger nära London Tower och tunnelbanan. Sköna sängar men bara en kudde var. Snålt med en stor handuk och ingen extra mindre handduk.
Bodde här 3 nätter i mars 2022
Svar från Terry 12 mars 2022
Dear Par, Thank you for taking the time and sharing your review with us. We are sorry we didn't meet your expectations during your recent stay with us. We pride ourselves for the customer service we provide and the friendliness of our staff. It's through feedback such yours where we can be better. We are looking forward to welcoming you back and restore your faith on us. Kind regards,

10/10 Fantastiskt

Åke

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt hotell, härliga rum, bra läge, nära T-bana
Härligt hotell med underbart rum som vi beställt två queen size. Läget är perfekt till tunnelbana etc. Hade ett störande oväsen ifrån grannrummet som reception löst direkt! Återkommer gärna hit!!!
Bodde här 2 nätter i februari 2022
Svar från Terry 12 mars 2022
Dear Ake, Thank you for taking the time and sharing your review with us. And what a review! We are happy you overall had a great stay. We are looking forward to welcoming you back soon for another great stay! Kind regards,

6/10 Okej

Axel

Affärsresenär
Bodde här 1 natt i februari 2022
Svar från Terry 8 mars 2022
Dear Axel, Thank you for sharing your experience with us. We hope to be able to welcome you back soon and help you have a truly enjoyable stay with us. Kind regards,

10/10 Fantastiskt

Damien

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i februari 2022
Svar från Terry 8 mars 2022
Dear Damien, What an amazing review! Thank you very much for your feedback. We hope to be able to welcome you back soon! Kind regards,

10/10 Fantastiskt

Marigona

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Loved it
Very clean, very cosy. Everyone was so nice, food was great. Spa - perfect, gym was amazing. Honestly loved everything and can’t wait to go back!
Bodde här 2 nätter i november 2021
Svar från Ammara 10 nov. 2021
Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Teresa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel with quiet spacious rooms, would definitely stay again
Bodde här 1 natt i mars 2024
Svar från Rebeca 28 mars 2024
Dear Teresa,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fantastiskt

Martin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel great facilities and location
Bodde här 1 natt i mars 2024
Svar från Rebeca 28 mars 2024
Dear Martin,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fantastiskt

Aurora

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lugar limpio, personal muy amable, acceso a transporte excelente! Gracias
Bodde här 1 natt i mars 2024
Svar från Esther 26 mars 2024
Dear Aurora ,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Seidi

8/10 Bra

Melanie

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was great and had a nice view. It did have a leak from the roof by the window and steadily leaked on the floor which we brought to the staff’s attention but that didn’t affect my husband and I. We just wanted to make sure they knew about it. My only complaint was that my last night there, I had no hot water. I had to shower in cool/warm water which sucked… otherwise, it was a great room and we would stay here again.
Bodde här 6 nätter i mars 2024
Svar från Fenia 24 mars 2024
Dear Melanie,Thank you for staying with us and for taking the time to leave us a review!We are happy to know that so many aspects contributed to your enjoyable stay and for your intention to return!However, please accept our apologies for the maintenance issues that you experienced during your last night and for the inconvenience that this caused. We look forward to be welcoming you back soon for an improved stay that better aligns with our commitment to excellenceWarm Regards, Fenia

10/10 Fantastiskt

Cynthia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is so close to the underground that it made travel easy. It is also located within minutes walking to the Tower of London and the Tower Bridge.
Bodde här 3 nätter i mars 2024
Svar från Rebeca 22 mars 2024
Dear Chynthia,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fantastiskt

Antony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was our second visit to this hotel . It is a great hotel in a Fantastic location and the next time we stay in London i will definitely be booking here again
Bodde här 2 nätter i mars 2024
Svar från Rebeca 21 mars 2024
Dear Antony,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fantastiskt

Gene, brookline

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location and hotel in general
Bodde här 4 nätter i februari 2024
Svar från Rebeca 21 mars 2024
Dear Gene,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

4/10 Dåligt

Heather, Dallas

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
If you’re someone like me who enjoys working out before your day starts, this isn’t the hotel for you. They have limited fitness center access so if you have an early day planned or get back late you can forget about a workout. It was very upsetting that I couldn’t use the pool or fitness center when I wanted which messed up my routine and days. No exception on the hours either. I asked to get in early one day before our planned trip and they wouldn’t budge. I even tried to change hotels and they refused to refund my stay. Not happy about my experience with this hotel. The only good thing is that it’s close to the Tower of London and the tube.
Bodde här 6 nätter i mars 2024
Svar från Rebeca 22 mars 2024
Dear Heather,Thank you for taking the time to share your feedback and for staying with us.We are saddened to read your visit was not as expected. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We very much hope that we can welcome you back soon to enjoy an experience much closer to the ones that our guests have always been able to rely on and return for.Best regards,Rebeca

8/10 Bra

Isabell

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Das Hotel ist schon ein bisschen in die Jahre gekommen, trotzdem sauber, ordentlich und schick. Beim Frühstück gibt es jeden Morgen die gleiche Auswahl, da hätten wir uns mehr Abwechslung gewünscht. Wir hatten eine tolle Aussicht (Tower of London und Tower Bridge). Beim Personal gibt es nette und nicht so nette Mitarbeiter ;) Im Poolbereich gibt es zu wenige Liegen. Der Saunabereich direkt neben dem Pool ist auch eher ungünstig, dadurch fehlt die nötige Ruhe zum entspannen. Die Lage ist super - perfekte Bahn- und Busanbindung und zu Fuß kann man einige Sehenswürdigkeiten schnell erreichen.
Bodde här 7 nätter i mars 2024
Svar från Fenia 17 mars 2024
Dear Isabelle,Thank you for taking the time to leave us your reviewWe are happy to know you had a wonderful stay with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service och bekvämligheter
Staff were very professional and helpful.
Bodde här 1 natt i mars 2024
Svar från Fenia 17 mars 2024
Dear Michelle,Thank you for taking the time to leave us your review following your stay with usWe are happy to know you had a spotless stay with us and that our dedicated staff provided you with an exceptional service!We very much hope to have the opportunity to welcome you back soon!Kind Regards, Fenia, Front Office Administrator

10/10 Fantastiskt

Yitzchok

Bodde här 1 natt i mars 2024
Svar från Esther 14 mars 2024
Dear Yitzchok,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

8/10 Bra

Jhanbux

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
My main complaint was that no one answers the telephone. Just wished to let them know I was arriving late as curtsey. Tried several times over a 2 hour period but no one picked up the phone. I had a large room 326 with a view of Tower Bridge and Tower of London. The bathroom fittings looked tired and needed replacement. The food for a large convention was excellent and staff were courteous.
Bodde här 2 nätter i mars 2024
Svar från Esther 12 mars 2024
Dear Jhanbux ,Thank you for taking the time to share your feedback.These are not our usual standards and I would like to apologise for the experience you had with us.We are saddened to read your visit was not as expected. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best regards,Seidi

10/10 Fantastiskt

michelle

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great pool. Friendly staff.
Bodde här 1 natt i mars 2024
Svar från Fenia 11 mars 2024
Dear Michelle,Thank you for taking the time to leave us your reviewWe are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

10/10 Fantastiskt

Merlin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious room, great location, good breakfast selection and will definitely visit again.
Bodde här 1 natt i mars 2024
Svar från Esther 12 mars 2024
Dear Merlin ,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

6/10 Okej

FREDERIC

Reste med familjen
Gillade: Personal och service och bekvämligheter
ravi
Bodde här 4 nätter i februari 2024
Svar från Fenia 10 mars 2024
Dear Frederic,Thank you for taking the time to leave us your review and for staying with usWe are happy to know you enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

8/10 Bra

Louise

Bodde här 3 nätter i februari 2024
Svar från Fenia 24 mars 2024
Dear Louise,Many thanks for stay recently and thank you for taking the time to leave a review.We are happy to know that you had a wonderful time and we look forward to be welcoming back soon! Kind Regards, Fenia

10/10 Fantastiskt

Kerry

Bodde här 1 natt i mars 2024
Svar från Fenia 24 mars 2024
Dear Kerry,Thank you so much for staying with us and taking the time to leave us a reviewWe are happy to know you had a wonderful time with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Fantastiskt

Andrea, Waterloo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So beautiful, clean, friendly staff, loved the pool, spa, bath tub shower, bed was so so cozy. Everything was amazing!
Bodde här 2 nätter i februari 2024
Svar från Esther 1 mars 2024
Dear AndreaThank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Fantastiskt

Suzanne

Bodde här 1 natt i februari 2024
Svar från Esther 28 feb. 2024
Dear Suzanne Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards, Esther

8/10 Bra

Peter

Gillade: Personal och service
Bodde här 3 nätter i februari 2024
Svar från Esther 28 feb. 2024
Dear Peter,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Fantastiskt

Chandra

Bodde här 3 nätter i februari 2024
Svar från Rebeca 21 mars 2024
Dear Chandra,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 Bra

Ethan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have visited a few leonardo hotels and this is one of our favourites. The room was nice, and the staff went to the extra mile to leave us some complimentary bits as it was a special occasion. The only down side, was our bathroom was quite small and a bit grubby - several makes on the walls, taps were dirty etc which let down the room and the price we paid but overall would come back and hope that this is rectified
Svar från Rebeca 28 feb. 2024
Dear Ethan,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Rebeca

10/10 Fantastiskt

Gwendolyn

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the complimentary fruit-infused water and snacks at the lobby.
Bodde här 2 nätter i december 2023
Svar från Rebeca 28 feb. 2024
Dear Gwendolyn,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fantastiskt

Christina

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great stay, lovely hotel, great facilities
Bodde här 1 natt i februari 2024
Svar från terry 25 feb. 2024
Dear ChristinaThank you very much for this great review and for staying with us. We are very happy to hear that you had a spotless stay and we will be looking forward to welcoming you back soon.Kind regards,Terry KalogerakisFront Office Manager

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious bedrooms, comfy beds, great pool with spa amenities (jacuzzi, sauna, steam room, aromatherapy room), friendly and welcoming staff, and fantastic location close to Tower Bridge to the south and Shoreditch to the north.
Bodde här 1 natt i februari 2024
Svar från Fenia 24 feb. 2024
Dear Michael,Thank you for taking the time to share your experience on lineWe are delighted to know you truly enjoyed your stay with us and we look forward to be welcoming you back soon for another memorable visit!Kind Regards, Fenia

6/10 Okej

JONGWOO

Affärsresenär, Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
엄청 비싼데 비해서 객실 내 카펫 청소를 하지 않아 조금만 움직여도 노트북 위에 먼지가 뽀얗게 앉아요. 수영장과 자쿠지도 있고, 아침 식사는 좋네요. 전철역 가까워서 좋아요.
Bodde här 5 nätter i februari 2024
Svar från Fenia 24 feb. 2024
Dear Jongwoo,Thank you for taking the time to leave us your review. We are happy to know that you enjoyed many aspects of your recent stay with us however, we feel sorry that you found the cleanliness of the hotel to be subpar. We will address these concerns with our housekeeping team to ensure that our high standards are upheld throughout the hotel.Thank you again for your honest feedback and look forward to be welcoming you back soon! Kind Regards, Fenia