I had a night transit in London Heathrow airport. As the flight depart early the next morning, I decided to look for a hotel within the airport vicinity. I found Hilton Garden Inn, walking distance from Terminal 2 LHR. However, at the hotel check in counter, I was told the Hilton Garden Inn I booked was in T4 instead. Disappointed. The information should have been clearer to avoid unnecessary hassle caused to customers.
Fortunately i was able to get a taxi nearby but this additional cost could be avoided.
Staff at hilton garden inn T4 was friendly and helpful.