2/10 Väldigt dåligt
Max
Reste med familjen
7 jan. 2024
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Read before booking this hotel
First, be aware that hotel has a special, worn down wing allocated for families. It’s noisy and far from as clean as one could expect from a Hilton hotel. The staff walks by trash left in the corridors and elevator area, and its a lot, so after a few hours it’s quite filthy. First room we got had a heavy smell of chemicals, most likely a side effect from trying to get rid of the moth’s. They were still present though. We got a new room with a broken shower, dirty towels and over all low level of cleanliness. When highlighting the overall experience of the filthy corridors on floor 8 to the staff we are moved to a third room, still in the same worn down wing but now on floor 13. Our luggage did not follow though. We had to ask staff to locate it for us. Once installed in the new room we have noisy neighbors. Kids screaming, jumping in beds and slamming doors. This was also brought to the attention of the hotel that did not seem to care much. First night we asked for ONE toothbrush. None arrived. Second night we insisted got TEN toothbrushes delivered to the room?!? In my life I have had a few hundred hotel stays. This one qualified as one of the worst. We did not get any apology or compensation? The only upside with this hotel is that it is close to Paddington and the Heathrow express. I could have posted pictures but decided not to.
Max
Bodde här 3 nätter i januari 2024