Mötesrum

Recensioner av Radisson Blu Heathrow Hotel & Conference Centre, London

4 out of 5

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 815 av 1593 recensioner" "
8 - Bra i betyg. 352 av 1593 recensioner" "
6 - Okej i betyg. 191 av 1593 recensioner" "
4 - Dåligt i betyg. 116 av 1593 recensioner" "
2 - Väldigt dåligt i betyg. 119 av 1593 recensioner" "

8,8/10

Renlighet

8,4/10

Personal och service

8,4/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

Jonathan

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i januari 2024
Svar från tamara 24 jan. 2024
Dear Guest,We've noted your score of 6/10 and we'd like to express our gratitude for sharing your feedback. It's through insights like yours that we can better understand our guests' experiences.Though we strive to provide a top-notch experience for all our guests, it seems we fell short in some aspects during your stay. While we are unable to address the specifics of your experience due to the brevity of your review, we would truly value the opportunity to learn more about what could have made your stay more enjoyable.Our hotel is committed to delivering quality service and hospitality. We aim to create an environment where every guest feels valued and enjoys a comfortable, relaxing stay. We believe that every visit should be a memorable one, and it is disheartening to know that we didn't meet these expectations in your case.We invite you to share more details of your experience, either through a direct message or by contacting our customer service team. Your feedback is valuable to us, and it will help us make every guest's stay a better one in the future.Once again, thank you for choosing our hotel and we look forward to the opportunity to serve you better in the future.Best regards,Reception Team

10/10 Fantastiskt

Thomas

Affärsresenär
Staff was super everyone From the reception to anyone ;)
Bodde här 1 natt i november 2023
Svar från Reception Team 22 nov. 2023
Dear Thomas, Thank you for your detailed review and for taking the time to share your feedback. We are delighted to hear you enjoyed your recent visit to the Radisson Blu Edwardian Heathrow HotelThank you again for sharing your experience with us - we really appreciate it!Hope to welcome you soon in the near future.Regards,Reception Team

8/10 Bra

Asha

Bodde här 2 nätter i oktober 2023
Svar från Reception Team 26 okt. 2023
Dear Asha, Thank you for your detailed review and for taking the time to share your feedback. We are delighted to hear you enjoyed your recent visit to the Radisson Blu Edwardian Heathrow HotelThank you again for sharing your experience with us - we really appreciate it!Hope to welcome you soon in the near future.Regards,Reception Team

6/10 Okej

Sara

Gillade: Renlighet och boendets skick och faciliteter
Personen som tog emot i receptionen var ganska otrevlig. Rummet var rent och fräscht men trångt. Stort badrum men dålig dusch. Det går att ta vanlig lokalbuss från terminal 2,3 / Heathrow buss central till hotellet men informationen är bristfällig. Hållplatsen närmast hotellet heter Boltons lane när man åker till hotellet och Mondial Way när man ska tillbaka till flygplatsen. Bussen tar 5-10 minuter. Det ska även finnas busslinjer som går till terminal 5 men det provade vi inte. Den särskilda bussen som kör mellan flygplatsen och alla hotell tar mycket längre tid och är mycket dyrare.
Bodde här 1 natt i september 2023
Svar från tamara 1 okt. 2023
Dear Guest,Thank you for sharing your experience with us. It's unfortunate to hear about your interaction at the reception. Our hotel aims to uphold a high standard of customer service, and it's disappointing to hear that this was not met in your experience.The cleanliness of our rooms is something we take great pride in, so it's pleasing to know you found your room to be clean and fresh. However, we note your feedback about the room space and the shower facilities. We strive to provide comfortable and well-equipped accommodations and it seems we fell short in this instance.Your detailed description of the local transportation options is indeed helpful. It's unfortunate that the information was not readily available to you during your stay, and we appreciate your effort in sharing this here. This will surely be helpful for future guests who plan to use public transportation.We hope that your overall stay was satisfactory and that you were able to enjoy the rest of the services and facilities we offer. We look forward to the opportunity to serve you better in the future.Best Regards,Reception Team

8/10 Bra

Mats

Bodde här 1 natt i maj 2023
Svar från tamara 16 juni 2023
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you found certain aspects of your visit enjoyable. We apologize if other areas did not meet your expectations and we take all feedback into consideration as we aim to improve our standards. We strive to provide the best possible service and stay experience for each and every guest, so we appreciate your thoughtful review and will use it to continue growing our hospitality offerings. Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future.Kind Regards,Reception Team

10/10 Fantastiskt

Roman

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Reception Team 7 feb. 2023
Dear Roman,Thank you for your feedback in regards to your recent stay. We are really glad that you have enjoyed you recent visit to us and hope to welcome you in the future.Regards,Reception Team

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023
Svar från t 13 jan. 2023
Dear Guest,Thank you for taking the time to share your review. We are pleased to hear that you enjoyed your stay and appreciate your rating of 8 out of 10. We take our guests' feedback seriously, and strive to provide a superior service experience each time you stay with us. We look forward to providing you with an even better experience in the future.Kind Regards,Reception Team

8/10 Bra

Stefan

Bodde här 1 natt i december 2022
Svar från Tamara 16 dec. 2022
Dear Stefan,Thank you so much for your feedback! We're glad to hear that you enjoyed your stay with us and we'll do our best to improve even more in the future.Kind Regards,Reception Team

10/10 Fantastiskt

Tobias

Bodde här 2 nätter i november 2022
Svar från Reception Team 5 dec. 2022
Dear Tobias,Thank you for your feedback in regards to your recent stay. We are really glad that you have enjoyed you recent visit to us and hope to welcome you in the future.Regards,Reception Team

8/10 Bra

Daniel

Bodde här 1 natt i september 2022
Svar från Reception Team 12 sep. 2022
Dear Daniel,Thank you for your feedback in regards to the recent stay at the Radisson Blu Edwardian.We wish to welcome you in the future.Regards,Reception Team

8/10 Bra

inger

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Jamie Walker, Lobby Manager 15 aug. 2022
Dear Inger, Thank you for your valuable feedback and we are delighted to hear that you had such a wonderful stay with us. We look forward to welcoming you back in the near future. Warm Regards, Jamie Walker, Lobby Manager

10/10 Fantastiskt

Rune

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2022
Svar från Jamie Walker, Lobby Manager 15 aug. 2022
Dear Rune, Thank you for your valuable feedback and we are delighted to hear that you had such a wonderful stay with us. We look forward to welcoming you back in the near future. Warm Regards, Jamie Walker, Lobby Manager

8/10 Bra

Magnus

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra
Bra bekvämligheter bra säng.
Bodde här 1 natt i mars 2022
Svar från Jamie Walker, Lobby Manager 13 apr. 2022
Dear Magnus, Thank you for your feedback and for taking the time to rate us about your experience whilst staying with us at the Radisson Blu Edwardian Heathrow Hotel And Conference Centre. We do hope to have the pleasure of welcoming you back to the hotel once again in the near future. Warm Regards Jamie Lea Walker Lobby Manager

10/10 Fantastiskt

Philip, Ellesmere Port

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Staff were very welcoming and helpful Lovely Hotel
Bodde här 1 natt i april 2024
Svar från tamara 17 apr. 2024
Dear Philip,Thank you for your kind words! We're delighted to hear that you found our staff welcoming and helpful, and that you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you back for another lovely stay in the future!Kind Regards,Reception Team

6/10 Okej

Ruth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very comfortable and clean. Needs a coffee shop n the reception.
Bodde här 1 natt i april 2024
Svar från tamara 17 apr. 2024
Dear Ruth,Thank you for your feedback! We're glad to hear that you found your stay comfortable and clean. We appreciate your suggestion regarding a coffee shop in the reception area and will certainly consider it for future improvements. We hope to welcome you back for another pleasant stay soon!Kind Regards,Reception Team

6/10 Okej

GURMEET

Gillade: Personal och service
Bodde här 1 natt i april 2024
Svar från tamara 17 apr. 2024
Dear Gurmeet,Thank you for your feedback. We're sorry to see your rating and would appreciate any additional comments you might have about your stay. Your input helps us to improve, and we hope to have the opportunity to make your next stay even better.Kind Regards,Reception Team

4/10 Dåligt

Julia

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Our view was an alley, the tap in the bathroom sink had very little water pressure and the water temperature was scalding, there was no cold.
Bodde här 1 natt i april 2024
Svar från tamara 17 apr. 2024
Dear Julia,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is valuable, and we apologize for falling short of your expectations. We'll investigate the water pressure and temperature concerns immediately to ensure they're addressed. We appreciate your patience and hope to have the opportunity to provide you with a more comfortable experience in the future.Kind Regards,Reception Team

10/10 Fantastiskt

Blessing

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff, from the receptionist to the staff in the dining area, was very helpful and friendly. The facilities were well maintained, and the rooms were clean.
Bodde här 2 nätter i april 2024
Svar från tamara 17 apr. 2024
Dear Blessing,Thank you for your wonderful feedback! We're delighted to hear that you found our staff helpful and friendly, and that you enjoyed our well-maintained facilities and clean rooms. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Kind Regards,Reception Team

8/10 Bra

Gerald

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the airport.
Bodde här 1 natt i mars 2024
Svar från tamara 17 apr. 2024
Dear Gerald,Thank you for your feedback! We're pleased to hear that our hotel's proximity to the airport was convenient for you. We appreciate your comments and hope to welcome you back for another comfortable stay in the future.Kind Regards,Reception Team

10/10 Fantastiskt

Greg

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved it
Bodde här 1 natt i april 2024
Svar från The Reception Team 10 apr. 2024
Dear Greg,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

6/10 Okej

Simarjit

Reste med familjen
Gillade: Personal och service och bekvämligheter
Staff were very friendly and efficient Menu options very limited Rooms dated
Bodde här 1 natt i april 2024
Svar från tamara 17 apr. 2024
Dear Simarjit,Thank you for your feedback. We're glad to hear that you found our staff friendly and efficient. We apologize for any inconvenience caused by the limited menu options and the dated rooms. Your comments are valuable, and we'll use them to improve our services and facilities. We hope to have the opportunity to welcome you back for an even better experience in the future.Kind Regards,Reception Team

8/10 Bra

Marie

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Nous avons beaucoup apprécié l’hôtel. Nous avons séjourné pour notre anniversaire de mariage. La chambre était très petite, ils nous ont donc surclassé sans frais. Le seul bémol était la salle de bain, baignoire petite et rouillée, du savon resté dans un coin.
Bodde här 2 nätter i april 2024
Svar från tamara 17 apr. 2024
Dear Marie,Thank you for choosing us to celebrate your special occasion! We're delighted to hear you enjoyed your stay and that we could provide you with a complimentary upgrade. We apologize for any inconvenience caused by the bathroom condition and will address this immediately to ensure a better experience for our guests. We hope to welcome you back for another memorable stay in the future!Kind Regards,Reception Team

4/10 Dåligt

Matthew

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
One of the slowest check in's I've ever experienced. Coming of a trans atlantic flight, I just wanted to go to bed, but I had to stand in the lobby surrounded by what appeared to be wedding patrons for about 30 mins while the clerk's stared at computer screens like they were watching a movie. Either get faster computers at reception or train your night time staff better.
Bodde här 1 natt i april 2024
Svar från tamara 17 apr. 2024
Dear Matthew,We sincerely apologize for the delay you experienced during check-in. Your feedback is valuable, and we're committed to addressing the issues you've raised to ensure a smoother experience for our guests. We'll review our procedures and provide additional training to our night staff to improve efficiency. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Kind Regards,Reception Team

2/10 Väldigt dåligt

Aiden

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
terrible
Bodde här 1 natt i april 2024
Svar från tamara 17 apr. 2024
Dear Aiden,We're truly sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would like to understand more about your concerns to address them effectively. Please feel free to reach out to us directly so we can learn more about your experience and work to make things right.Kind Regards,Reception Team

10/10 Fantastiskt

Melanie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly and helpful staff. Easy access into Lonfon
Bodde här 2 nätter i mars 2024
Svar från tamara 17 apr. 2024
Dear Melanie,Thank you for your kind feedback! We're thrilled to hear that you found our staff very friendly and helpful, and that you enjoyed the easy access into London from our hotel. We appreciate your positive comments and hope to welcome you back for another enjoyable stay soon!Kind Regards,Reception Team

8/10 Bra

Gregory, Calgary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel, but the process to add an extra night was cumbersome - we had to check out and then check back in after asking to stay an extra night because our flight got changed, and they would not honour the original rate we paid for the first 4 nights.
Bodde här 4 nätter i mars 2024
Svar från tamara 17 apr. 2024
Dear Gregory,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered when adding an extra night to your stay. Your feedback is important, and we'll review our procedures to ensure a smoother process in the future. We regret any disappointment caused by the change in rate and will take your comments into consideration as we strive to improve our service. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Kind Regards,Reception Team

6/10 Okej

Keith, Moncton

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
.
Bodde här 1 natt i april 2024
Svar från The Reception Team 10 apr. 2024
Dear Keith,Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Radisson Blu Heathrow Hotel and Conference Centre did not meet your expectations. Your feedback is valuable to us, and we will use it to improve our services and facilities. If there are specific areas where we can make improvements, please let us know so that we can address them accordingly. We hope to have the opportunity to better serve you in the future.Warm RegardsThe Reception Team

8/10 Bra

Cameron

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If there was anything VIP about this property, it escaped me. I was given a room in the elevator lobby that did not seem very clean. I requested and received a different room that was a bit better. The room furnishings were very basic with no bedside lamps, etc. The hotel was nicer than most of the Heathrow hotels I visited in the past however and it was a decent place for an overnight stay before my flight.
Bodde här 1 natt i april 2024
Svar från tamara 17 apr. 2024
Dear Cameron,Thank you for sharing your experience with us. We apologize for falling short of your expectations regarding the cleanliness and amenities in your initial room. Your feedback is invaluable, and we'll use it to improve our services. We're glad to hear that you found our hotel decent for an overnight stay before your flight. We appreciate your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future.Kind Regards,Reception Team

10/10 Fantastiskt

Stacie, Whitsett

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beds weee amazing! Great layover hotel
Bodde här 1 natt i mars 2024
Svar från tamara 4 apr. 2024
Dear Stacie,Thank you for your positive feedback! We're thrilled to hear that you found our beds amazing and that your stay with us served as a great layover experience. We hope to welcome you back for another comfortable stay in the future.Best regards,Reception Team

10/10 Fantastiskt

Ali

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service
Bodde här 1 natt i mars 2024
Svar från The Reception Team 10 apr. 2024
Dear Ali,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

10/10 Fantastiskt

Monica

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The staff was exceptionally helpful upon checkin!
Bodde här 1 natt i mars 2024
Svar från The Reception Team 10 apr. 2024
Dear Monica,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

10/10 Fantastiskt

Kara

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från The Reception Team 10 apr. 2024
Dear Kara,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

10/10 Fantastiskt

Anne

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

8/10 Bra

Beth, River Forest

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a quick overnight here due to last minute flight changes. The lobby is beautiful and the reception staff excellent - Shawn in particular! He was welcoming and friendly and took great care of us. Room was dated, but clean and felt safe. Great value for a quick overnight - would stay again!
Bodde här 1 natt i mars 2024
Svar från tamara 27 mars 2024
Dear Beth,We greatly appreciate you taking the time to share your feedback regarding your recent overnight stay with us. It's wonderful to hear that despite the last-minute flight changes, you found our accommodations to be suitable for your needs.We're delighted to know that you enjoyed our beautiful lobby and that our reception staff, especially Shawn, left a positive impression on you with their welcoming and friendly demeanor. Providing excellent service is a top priority for us, and we're glad Shawn was able to take great care of you during your time with us.While we acknowledge your comments about the room feeling dated, we're pleased to hear that it met your cleanliness and safety expectations. Your comfort and satisfaction are important to us, and we'll certainly take your feedback into consideration as we continuously strive to improve our facilities.It's fantastic to learn that you found great value in your quick overnight stay, and we're thrilled to hear that you would consider staying with us again in the future. We look forward to the opportunity to welcome you back and provide you with another enjoyable experience.Thank you once again for choosing to stay with us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.Warm regards,Reception Team

8/10 Bra

Crystal

Bodde här 1 natt i mars 2024
Svar från tamara 17 apr. 2024
Dear Crystal,Thank you for your rating! We're glad to see you had a positive experience during your stay. If there's anything specific you feel we could improve upon to earn that extra star, please let us know. We appreciate your feedback and hope to welcome you back for an even better stay in the future.Kind Regards,Reception Team

10/10 Fantastiskt

Brian

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A nice hotel for a short or long stay if you don’t want the hassle of central London
Bodde här 1 natt i mars 2024
Svar från tamara 27 mars 2024
Dear Brian,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our hotel being a suitable option for both short and long stays, especially for those who prefer to avoid the hustle and bustle of central London.Ensuring our guests have a comfortable and hassle-free experience is our top priority, and we're glad to hear that we met your expectations in this regard. We hope you had a pleasant stay with us and enjoyed the peaceful atmosphere outside the city center.If you have any further comments or suggestions on how we can improve, please feel free to let us know. We value your feedback and look forward to welcoming you back for another enjoyable stay, whether it's for a short visit or an extended stay.Warm regards,Reception Team

4/10 Dåligt

Scott, FORT MYERS

Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Bodde här 1 natt i mars 2024
Svar från tamara 17 apr. 2024
Dear Scott,We're sorry to see your rating, and we'd like to understand how we could have improved your experience. Your feedback is important to us, and we're here to address any concerns you may have. Please feel free to share more details with us so we can make things right.Kind Regards,Reception Team

10/10 Fantastiskt

Jenny

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and very clean.
Bodde här 1 natt i mars 2024
Svar från tamara 27 mars 2024
Dear Jenny,We want to express our heartfelt appreciation for choosing to stay with us and for taking the time to share your feedback. Your perfect 5 out of 5 rating and your kind words about our friendly staff and cleanliness mean the world to us.Our team works diligently to ensure that every guest feels welcomed and comfortable during their stay, and it's incredibly rewarding to hear that our efforts made a positive impact on your experience.Your satisfaction is our top priority, and we're thrilled that we met your expectations in terms of cleanliness and hospitality. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We're here to ensure that your stay with us is nothing short of exceptional.Warm regards,Reception Team

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The customer service was amazing. It was super quiet and very clean.
Bodde här 3 nätter i mars 2024
Svar från tamara 27 mars 2024
Dear Stephanie,Thank you for choosing to stay with us and for sharing your feedback regarding your recent experience. We truly appreciate your kind words about our customer service, as well as your comments about the tranquility and cleanliness of our hotel.Ensuring that our guests receive exceptional service and enjoy a peaceful, clean environment is our top priority, and we're thrilled to hear that we succeeded in meeting your expectations.Your feedback motivates us to continue delivering outstanding experiences to all our guests, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.If there is anything more we can do to enhance your next visit, please don't hesitate to let us know. We're here to ensure that your stay with us is nothing short of perfect.Warm regards,Reception Team

10/10 Fantastiskt

tricia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the location near to airport. The breakfast was of a very high quality, with lots of choices and friendly wait staff. The hotel bar at night was a lively place, but not too raucous, with good food and reasonably priced drinks for an airport hotel. I must say that the reception staff went above and beyond, loaning me a charger for my phone and helping with any questions we had. I would heartedly recommend this hotel (I am a repeat customer!)
Bodde här 1 natt i mars 2024
Svar från tamara 27 mars 2024
Dear Tricia,Thank you for choosing to stay with us once again and for sharing your fantastic feedback. We are delighted to hear that you had a memorable experience during your recent visit.It's great to know that you appreciated our convenient location near the airport and that you enjoyed the high-quality breakfast with its wide array of choices and friendly service. We're thrilled that you found our hotel bar to be lively yet welcoming, with good food and reasonably priced drinks, providing the perfect atmosphere for unwinding after a long day of travel.We're especially grateful for your kind words about our reception staff. Providing exceptional service is our top priority, and we're thrilled to hear that they went above and beyond to assist you during your stay. We'll make sure to pass on your compliments to them.Thank you for your loyalty and for recommending our hotel. We look forward to welcoming you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Reception Team

10/10 Fantastiskt

Andy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy parking and close to terminal 5
Bodde här 1 natt i mars 2024
Svar från tamara 21 mars 2024
Dear Andy,Thank you for your feedback! We're delighted to hear that you found our parking facilities convenient and our proximity to Terminal 5 favorable. We always strive to provide a hassle-free experience for our guests. We look forward to welcoming you back on your next visit!Kind Regards,Reception Team

10/10 Fantastiskt

Wolfgang

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Classic room but very comfortable!!
Bodde här 1 natt i mars 2024
Svar från tamara 21 mars 2024
Dear Guest,Thank you for sharing your experience with us! We're pleased to know that you found our classic room to be comfortable during your stay. Providing a cozy and inviting atmosphere is important to us, and we're glad we could meet your expectations. We hope to have the pleasure of hosting you again soon!Kind Regards,Reception Team

10/10 Fantastiskt

ritu

Bodde här 1 natt i mars 2024
Svar från The Reception Team 10 apr. 2024
dEAR rITU,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

10/10 Fantastiskt

Echelle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is my second time staying here. The hotel is in a great location to Heathrow airport. It is also situated near a bus stop and train station which gets you into London quickly. There is an airport shuttle bus (fee) that stops at the front door of the hotel. The spa was wonderful. The staff were extremely helpful.
Bodde här 5 nätter i mars 2024
Svar från the reception team 19 mars 2024
Dear Echelle,Your positive comments are greatly appreciated. It's absolutely delightful to hear that you had a wonderful experience during your second stay with us at the Radisson Blu Edwardian Heathrow Hotel. We strive to ensure that our guests enjoy our services and facilities, and it seems we have succeeded in your case.Our location indeed offers excellent access to various modes of transportation, and we're glad you found this to be convenient. As you mentioned, our close proximity to Heathrow Airport, various tube stations, and key destinations makes commuting a breeze for our guests. It's great to know you were able to take advantage of this during your stay.We're pleased to hear that you enjoyed our spa. It certainly provides a peaceful sanctuary for our guests to unwind and rejuvenate. With a range of ESPA treatments and tranquil settings such as our sauna, steam room, and jacuzzi, it truly is a place to reset body and mind.It's also wonderful to know that our staff could be of great help to you. We are committed to providing excellent service and ensuring our guests feel welcome and well looked after.Once again, thank you for sharing your positive experience. We hope to have the opportunity to welcome you back for a third visit in the near future.Warm Regards,The Reception Team

10/10 Fantastiskt

Sheila

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay
Bodde här 1 natt i mars 2024
Svar från tamara 27 mars 2024
Dear Sheila,We would like to express our sincere gratitude for choosing to stay with us and for rating your experience a perfect 5 out of 5. Your satisfaction is our top priority, and we are delighted to hear that we met your expectations during your time with us.Your positive feedback is truly uplifting for our team, as we continuously strive to provide exceptional service and hospitality to all our guests. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We are here to ensure that your stay with us is nothing short of exceptional.Warm regards,Reception Team

4/10 Dåligt

peggy

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This property was so outdated, dirty carpet, smelly. Dinner at steak and lobster restaurant was pretty good. Would choose somewhere else next time!
Bodde här 1 natt i mars 2024
Svar från the reception team 19 mars 2024
Dear Peggy,It is with regret to learn that your recent experience at our hotel did not meet your expectations, particularly with regard to the condition of the property. We always aspire to provide our guests with a comfortable and enjoyable stay, and it seems that, on this occasion, we fell short of that goal. On a positive note, it is exciting to hear that you enjoyed your dinner at our Steak and Lobster Restaurant. Our culinary team works diligently to offer a variety of delightful dishes and it’s heartening to know you savored your meal.We understand that you might be considering other options for your next visit. But we sincerely hope that you would give us another opportunity to serve you better and offer you the high-quality experience that the Radisson Blu Edwardian Heathrow Hotel is known for.Thank you for sharing your feedback, as it helps us understand areas where improvements may be necessary. We appreciate your time and consideration in sharing your thoughts.Warm Regards,The Reception Team

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent as a staging post for Heathrow. Have used many times.
Bodde här 1 natt i mars 2024
Svar från the reception team 19 mars 2024
Dear David,We are delighted to hear of your excellent experiences with us at the Radisson Blu Edwardian Heathrow Hotel. Your words are a testament to our commitment to providing a convenient and comfortable stay for all our guests.Our strategic location next to the UK's largest airport indeed makes us an ideal staging post for travelers. Furthermore, the quick train ride to central London is an added advantage for those seeking to explore the heart of the city.We are honored that you choose us each time you are in the area and we pledge to continue offering the high standards of service that you have come to know and appreciate.We look forward to welcoming you back to our hotel in the near future.Warm Regards,The Reception Team

10/10 Fantastiskt

Ken, Nashville

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice property and great staff.
Bodde här 1 natt i mars 2024
Svar från the reception team 19 mars 2024
Dear Ken,It is such a delight to hear that your recent stay at the Radisson Blu Edwardian Heathrow Hotel was a memorable one. Your kind words, particularly about our property and our dedicated staff, are truly appreciated.Our team always strives to provide exceptional service and create an inviting atmosphere for our esteemed guests. We are thrilled to know you recognized their efforts. Furthermore, we are pleased to hear that you found our property to your liking. We take a lot of pride in maintaining our premises to the highest standards.Once again, many thanks for your wonderful feedback. We look forward to the opportunity to welcome you back for another enjoyable stay.Warm Regards,The Reception Team

4/10 Dåligt

Patricia

Bodde här 1 natt i mars 2024
Svar från The Reception Team 10 apr. 2024
Dear Patricia,We're sorry to hear that your experience at Radisson Blu Heathrow Hotel and Conference Centre did not meet your expectations. Your feedback is important to us, and we apologize for any shortcomings you encountered during your stay. We strive to provide excellent service and accommodations to all our guests, and we regret that we fell short in your case. If there are specific issues you'd like to address or if there's anything we can do to improve, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Warm RegardsThe Reception Team

6/10 Okej

Patricia

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Booked a room for three people, although the third bed was made (ie sheets) it hadn’t been set up and was under the main bed which was difficult to pull out and couldn’t move the legs to make it the correct size.
Bodde här 1 natt i mars 2024
Svar från tamara 16 mars 2024
Dear Patricia,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the setup of the third bed in your room. Ensuring a comfortable stay for all our guests is our priority, and we regret falling short of your expectations in this instance.Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure such issues are avoided in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a seamless experience.Warm regards,Reception Team