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Recensioner av Treehouse Hotel London

4 out of 5
Treehouse Hotel London
Langham Place, Regent Street, London, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 184 av 288 recensioner" "
8 - Bra i betyg. 55 av 288 recensioner" "
6 - Okej i betyg. 25 av 288 recensioner" "
4 - Dåligt i betyg. 11 av 288 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 288 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Fredrik

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Anastasia 26 jan. 2024
Thank you for this wonderful rating!

8/10 Bra

Linnea

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Lovely hotel with that has a perfect location. It was a fun and cool interior which we really loved. Comfortable beds and many nice functions in the room. Also tried the restaurant in the hotel which was great. Unfortunately the view from the window was blocked due to construction. Also the room was located one floor below the restaurant so we heard music, steps and furniture being moved around until the whole night. I would absolutely recommend this hotel but i would also recommend double checking what floor you are on due to the volume from the restaurant.
Bodde här 2 nätter i april 2023
Svar från Anastasia 27 apr. 2023
Thank you so so much for your lovely review and my deepest apologies for the noise that you experienced. Please rest assured that we are looking into finding a solution for this top floor. Thank you again and hope to see you very soon once more!

10/10 Fantastiskt

Sofia

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Alexandros 19 sep. 2022
Thank you, Sofia, for this amazing review and high rating. We look forward to welcoming you back very soon!

10/10 Fantastiskt

Jonas

Bodde här 3 nätter i maj 2022
Svar från Anastasia 26 maj 2022
Thank you!

8/10 Bra

Martin

Bodde här 2 nätter i april 2022
Svar från Team Treehouse 27 apr. 2022
Hello Martin, Thank you for taking the time to complete the review and for your score. We hope to be able to welcome you back to our property soon.

8/10 Bra

Sture

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utsikten från hotellrummet
Bodde här 4 nätter i mars 2020

10/10 Fantastiskt

Marios

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nybyggt. Exotiskt. Supercentralt.
Bodde här 2 nätter i februari 2020
Svar från Suzie 12 feb. 2020
Tack så mycket!

10/10 Fantastiskt

Tara

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful and unique hotel. Close to shopping, dining, and transportation. All of the staff was very friendly and helpful. Would definitely stay here when we come to London again.
Bodde här 4 nätter i mars 2024
Svar från Alexandros 8 apr. 2024
Hi Tara! Thank you so much for this amazing review! We are thrilled to see that the team made you feel at home. We can't wait to welcome you back!

10/10 Fantastiskt

KELLY

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved the look and design of the hotel and how convenient it was to get anywhere in London.
Bodde här 3 nätter i mars 2024
Svar från Iulia 31 mars 2024
What a delightful review, thank you, Kelly! We're thrilled to hear you had a wonderful stay with us. Our team takes pride in delivering exceptional experiences, and your kind words truly warm our hearts.We hope to see you again very soon!Treehouse Team xx

10/10 Fantastiskt

camlin

Bodde här 4 nätter i mars 2024
Svar från Anastasia 11 apr. 2024
Thank you for your wonderful rating!

10/10 Fantastiskt

Hazem

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is my second time staying at this hotel and it was excellent - especially the staff. At registration, I was graciously greeted by Magdalena, Iulia and Joanos. They answered all my questions are were very friendly. Massive shoutout to Alex and Jackson for helping me out during a time I needed assistance. Excellent staff that are managing this hotel and I will certainly come back to stay. This is my go-to hotel when in London. Mr. Eldine
Bodde här 8 nätter i februari 2024
Svar från Alexandros 12 feb. 2024
Hi Hazem,Thank you for taking the time to leave such a wonderful feedback for us. I am happy to see that the team made you feel at home. We look forward to welcoming you back very soon.

10/10 Fantastiskt

Jonathan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing hotel
Bodde här 4 nätter i januari 2024
Svar från Tatenda 29 jan. 2024
Thank you for taking the time to leave a review following your recent stay with us, Jonathan. We are extremely happy to see that you have enjoyed your stay with us. We are looking forward to welcoming you back. The Treehouse Family +

6/10 Okej

sara

Gillade: Renlighet och personal och service
Bodde här 2 nätter i januari 2024
Svar från Iulia 29 jan. 2024
Thank you for your feedback, Sara! We will make sure to action accordingly for the future!

10/10 Fantastiskt

Barbara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful decor, delicious restaurants, comfy bed and delightful staff!
Bodde här 6 nätter i januari 2024
Svar från Anastasia 26 jan. 2024
Thank you for your wonderful feedback!!

10/10 Fantastiskt

Lydia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dizzying bliss by the BBC
A short two night stay. Key for us was my 80th at old mother is a smoker and we needed a place where she could sit and smoke. The lift system was a bit confusing at first but we soon rolled with it. Fab roof top 360 view smoking zone and if not inclined for heights, there is a very nice sheltered small smoking area in front of the hotel. Breakfast and light menus are fab for restoring the body and extremely comfortable beds for a great night sleep.
Bodde här 2 nätter i januari 2024
Svar från Anastasia 26 jan. 2024
Thank you for this wonderful feedback, we cannot wait to have you back!

10/10 Fantastiskt

Catherine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Welcome to your home away from home
My flight arrived 2.5 hours late. I ended up at the hotel at midnight. When my taxi pulled up the bell man was already outside to help me with the bags and had them removed while I was paying the taxi. Further, the staff had already, without my asking, upgraded me to a large suite. Upon check in my bags were taken to my room and placed while I was still at the front desk - no one asked for tip. Once in my room I instantly felt at home, very warm and welcoming atmosphere. I stay in a lot of hotels each year, from Ritz Carlton’s to Sheratons; never have I had such an amazing and genuine welcoming. Great city views, friendly staff and impeccable service.
Bodde här 2 nätter i januari 2024
Svar från Anastasia 26 jan. 2024
Thank you for this beautiful review Catherine! We really hope you will be back again soon!

10/10 Fantastiskt

Ruggero

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Anastasia 26 jan. 2024
Thank you for your great rating!

10/10 Fantastiskt

Marlene

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was good and we felt very safe in this hotel
Bodde här 5 nätter i december 2023
Svar från Iulia 28 dec. 2023
Thank you so much for choosing Treehouse London, Marlene!We are really happy you have had a great experience with us and we can't wait for you to make more special memories with us in the future.Lots of love, Treehouse Team

10/10 Fantastiskt

Arno

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a perfect hideout in a perfect spot. We loved the window couch. Great to hang out and it shapes a lot of space in the room. Lots of seating and storage spots in the room as well. Staff is super friendly and helpful. A continental breakfast would be a nice addition though. Room service was good.
Bodde här 4 nätter i december 2023
Svar från Iulia 28 dec. 2023
Thank you so much for choosing Treehouse London, Arno!We are really happy you have had a great experience with us and we can't wait for you to make more special memories with us in the future.Lots of love, Treehouse Team

10/10 Fantastiskt

EDWARD

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 2 nätter i december 2023
Svar från Iulia 9 dec. 2023
Hi Edward, Thank you for taking the time to leave a review following your recent stay with us. I am happy to see that you have enjoyed your stay with us overall. The Treehouse Family +

6/10 Okej

Ken

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Iulia 9 dec. 2023
Hi Ken, Thank you for taking the time to leave a feedback following your recent stay with us. We highly appreciate it and we will look into improving your future visits. Best regards, Iulia

10/10 Fantastiskt

Jennifer

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the location and the quirk of this special spot…..staff was lovely as well.
Bodde här 4 nätter i november 2023
Svar från Anastasia 28 nov. 2023
Thank you so much for this wonderful review! We hope to welcome you back again soon!

10/10 Fantastiskt

Matthew

Bodde här 4 nätter i november 2023
Svar från Iulia 20 nov. 2023
Hi Matthew,Thank you for taking the time to leave such a wonderful feedback for us! We hope to welcome you back very soon.

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This truly is a unique property. The decor is imaginative and fun and the room very spacious and clean. The hotel is within walking distance of tube stations and if you are an avid walker, many of the main areas and attractions. Definitely consider The Treehouse on your next visit to London!
Bodde här 7 nätter i oktober 2023
Svar från Team Treehouse 8 nov. 2023
Hi Christopher,Thank you for taking the time to leave such a wonderful feedback for us! We hope to welcome you back very soon.

10/10 Fantastiskt

Lukasz Jan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Such a uniquely designed resort. Perfect location. Amazing service. Looking forward to staying again
Bodde här 2 nätter i september 2023
Svar från Team Treehouse 7 nov. 2023
Hi Lukasz,Thank you for taking the time to leave a review for us and for your kind words. We hope to see you again very soon!

8/10 Bra

Juliette

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Team Treehouse 31 okt. 2023
Thank you for taking the time to leave a review for us ,Juliette!

6/10 Okej

Simon

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice but small room and expensive
There’s lots to like with quirky styling, super comfy bed, spotlessly clean and very friendly team. However, I was shocked at how small the room was and you don’t get a lot for your money in terms of facilities compared to other hotels charging premium rates. The ground floor team were very friendly but they were more like very friendly bouncers rather than a helpful concierge. Everything we asked for - e.g. an umbrella, spare tea bags - had to be obtained from the reception on the top floor which was a real faff. The staff at Madera need some training. They lacked confidence, finesse and one of them was so laid back and casual it was bordering on faulty towers - asked for a menu and he brought the drinks menu not food, asked for water and he forgot, asked for the bill to charge to room and took paper bill off clipboard and chucked pen at table rather than just handing me the bill on the mini clipboard it should have been presented on. Felt very clumsy and amateur. The receptionist to the restaurant was inaudible and meek and seemed flustered handling three people checking in for their reservation. Weak service overshadowed the nice food.
Bodde här 2 nätter i oktober 2023
Svar från Team Treehouse 30 okt. 2023
Hi Simon!Thank you for taking the time to leave a review. We appreciate your feedback and I will pass it to the relevant department to improve for the future. Best regards,

10/10 Fantastiskt

Carlos

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were given a very small room at first by the night staff, we wondered if it was the same that we paid for because it looked so different from the pictures in Expedia, but they said it was the right category and they could not change us because the hotel was full. We stayed there for that night and were woken by very loud construction work being done right outside our window since 8am. So we decided to go talk to the day shift to see if something could be done. They were so nice and helpful, they changed us right away to a much better, much bigger room (that looked like the one we actually saw on the website) and we did not have problems with the noice for the other 4 nights we stayed there. Thank you so much for that, we really enjoyed the hotel, they turned a potentially very bad experience into a wonderful one.
Bodde här 5 nätter i oktober 2023
Svar från Team Treehouse 1 nov. 2023
Hi Carlos!Thank you for taking the time to leave such a wonderful feedback for us. I am glad you have enjoyed your stay and we hope to welcome you back soon!

10/10 Fantastiskt

Carsten

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Team Treehouse 23 okt. 2023
Hi Carsten,Thank you so much for taking the time to leave a review and for your amazing rating. We hope to welcome you back very soon.

6/10 Okej

Claudia

Reste med sin partner
Gillade: Renlighet och personal och service
Interesting concept, and beautiful views from the restaurant and roof top bar. A must see. Unfortunately, the noise level is terrible if you are on the floor below the restaurant. Also, the elevator wait is always very long.
Bodde här 3 nätter i oktober 2023
Svar från Team Treehouse 21 okt. 2023
Hi Claudia,Thank you for taking the time to leave a review for us. We appreciate your feedback and I will pass it to the relevant departments. Thank you again!

6/10 Okej

Eva

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel but not worth the money
Nice hotel but roomy although comfortable was poky & overlooked, so we had to have shutters down all the time. Also, there is construction work going on outside even on a Saturday. Assistance from Reception staff was very hit & miss, some were great but others were totally indifferent
Bodde här 2 nätter i oktober 2023
Svar från Team Treehouse 12 okt. 2023
Hi Eva,Thank you for taking the time to leave a review for us. I will pass your feedback to higher management. Thank you again!

10/10 Fantastiskt

Claudio

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i september 2023
Svar från Iulia 9 okt. 2023
Thank you a million times for your glowing feedbackWe can't wait to welcome you back again soon!

10/10 Fantastiskt

Carol

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i september 2023
Svar från Iulia 2 okt. 2023
Thank you so much for choosing Treehouse Hotel as your home away from home.We are delighted to hear that you have had a lovely stay with us!We absolutely cannot wait to welcome you back again!

2/10 Väldigt dåligt

jungeun

Bodde här 3 nätter i september 2023
Svar från Treehouse London 3 okt. 2023
Hi there, Could we please ask the reason for your score? Thank you!

10/10 Fantastiskt

Amy

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Amazing hotel!
Incredible stay! Will only be staying here when I visit London. They were friendly and accommodating. Hotel was clean and comfortable. Usually with hotels, there’s something I’m unhappy with or grossed out about, but not here. Restaurants are so good and rooftop bar is very cool.
Reception
Reception
View from room
Pine & Gin cocktail
Bodde här 3 nätter i september 2023
Svar från Iulia 1 okt. 2023
Wow, thank you a million times for your fantastic review! We're absolutely thrilled that our friendly staff, pristine rooms, and fantastic facilities made your stay delightful.Your appreciation means the world to us, and we look forward to welcoming you back soon!

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Iulia 30 sep. 2023
Thank you for your wonderful feedback :) We hope to welcome you back again soon!

8/10 Bra

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i september 2023
Svar från Anastasia 18 sep. 2023
Thank you for your wonderful rating!

10/10 Fantastiskt

Anna, Seattle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a wonderful stay - thanks so much.
Svar från Anastasia 15 sep. 2023
Thank you so much for your wonderful feedback!

2/10 Väldigt dåligt

Sally Hopson

Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Not for us!
I think I might be a bit too old to stay here, if you want to sleep at the hotel don’t bother, the rooftop bar is in fact a rooftop nightclub and the bass kept me up til late, we were then woken by staff preparing for breakfast service at 6am Sunday morning moving chairs on the floor above. We also waited an hour for a room service order of a bottle of wine, just an all round disappointment
Bodde här 1 natt i september 2023
Svar från Iulia 11 sep. 2023
Thank you for your feedback and we are extremely sorry to hear that you were disappointed with your stay. Please rest assured that your feedback is carefully taken into consideration and we are looking into solving the issues mentioned. Thank you again!

8/10 Bra

Justina

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good service and nice rooms but some bits missing
The hotel still has scaffolding around when I’ve been told that it’s done. Service overall was amazing, front desk extremely nice and helpful and everyone did a great job. Rooms were really nice. One thing was that I couldn’t find a socket for the hairdryer in the bathroom (looked everywhere) so had to do it by the bed with no mirror which was uncomfortable. There’s no night curtains so the lights from the buildings will be shining through and also if you like to sleep Longer the sun will be 1st thing that wakes you. Also I was woken up by breaking glass sound (even tho I was in the 9th floor) as I think the bins were taken out somewhere outside so it was extremely loud. Overall it’s nice but can have bits that will get to you.
Bodde här 1 natt i september 2023
Svar från Iulia 11 sep. 2023
Thank you Justina for your kind words and our deepest apologies for the inconveniences faced during your stay with us. I can guarantee you that all the feedback provided will be considered and actioned upon as guests’ satisfaction is our main priority. We will make sure your next stay will be without fault, even more tremendous and just as personalised :)

10/10 Fantastiskt

Ben

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great rooftop bar and perfect location near soho
Bodde här 2 nätter i augusti 2023
Svar från Team Treehouse 26 aug. 2023
Thank you so much for your lovely review!

2/10 Väldigt dåligt

Jaswant

Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
Poor Customer Service
Unfortunately, I write with disappointment of the experience that my partner and I had at our recent stay at the treehouse in London. We stayed 13/08/23 - 16/8/23. In summary, there was a collective of poor experiences. 14/08/23 - we were woken up at approximately 06:00 from what sounded like breaking bottles and glass, informed the desk (duty manager?) Returned from our day out in the late afternoon and the coffee machine had malfunctioned with water all within the tray. The coffee machine and tray was replaced. 15/08/23 - we were woken up at approximately 08:00 from what sounded like drilling directly beneath us, informed the desk (duty manager?). Thank you the drilling stopped. 16/08/23- we were woken up at approximately 06:00 from what sounded like breaking bottles and glass - informed the desk (duty manager?) he was extremely non-empathetic, rude on the phone, hung the phone up on myself as the guest staying at the hotel. Spoke to him in person, and was very arrogant and rude again. The lift doors appear to not function correctly and can close on you when entering or leaving the lift, the lift doors collided with us getting in and out at least three times in total. Duty manager informed, however, no understanding, no- empathy, poor customer service.
Bodde här 3 nätter i augusti 2023
Svar från Iulia 1 sep. 2023
Thank you for your feedback and we are extremely sorry to hear that you were disappointed with your stay. Please rest assured that your feedback is carefully taken into consideration and we are looking into solving the issues mentioned. Thank you again!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super!
staff are very friendly and all facilities are super lovely. View is not very perfect to see all of london, but it is nice when he weather is good. its just like... I will stay whenever I visit London.
Bodde här 4 nätter i juli 2023
Svar från Anastasia 8 aug. 2023
Thank you so much for this wonderful review! We cannot wait to welcome you back again soon!

8/10 Bra

Ben

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
construction
Bodde här 3 nätter i juli 2023
Svar från Anastasia 31 juli 2023
Apologies for this!

10/10 Fantastiskt

Emily

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had the best time at the Treehouse! Highly recommend this hotel. After they experienced a leak, they went above and beyond to provide us with two king rooms instead of the one twin bed room that we booked. Their staff are total professionals, loved our stay! Thank you!
Bodde här 4 nätter i juli 2023
Svar från Tatenda 29 juli 2023
Hi Emily,We are incredibly thankful for your thoughtful feedback and we are so grateful for the time you took to provide it. We hope you will visit us again soon and we look forward to seeing you! +

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All the staff were amazing. Only negative was the construction noise early in the morning. Otherwise, we loved the location and the hotel.
Bodde här 7 nätter i juli 2023
Svar från Alexandros 17 juli 2023
Hi David,Thank you for taking the time to leave a feedback for us. I have noted your comments. We are looking forward to welcoming you back soon.

6/10 Okej

william

Affärsresenär
Gillade: Renlighet och personal och service
Rooms are "tiny" in comparison to other hotels at which I have stayed in London. Entrance is under construction. Tough for taxis and Ubers to stop for pick up. Biggest issue is non-stop NOISE, even on the weekend - from construction being done in the building.
Bodde här 5 nätter i juli 2023
Svar från Alexandros 17 juli 2023
Hi William,Thank you for taking the time to leave feedback for us. I have noted your comments and they will be passed to higher management. We hope to see you again once the construction is finished.

10/10 Fantastiskt

KB

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk hotel
Udsigt over London. Gode faciliteter
Bodde här 1 natt i juni 2023
Svar från Anastasia 20 juni 2023
Thank you so much!!

10/10 Fantastiskt

Caroline, Blaricum

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Original decoration and accessories; like in a forrest with many plants and bird houses a.o. The staff was very friendly and helpful. The views from the restaurant, bar and our room were beautiful. The shower was sensational: rain shower and handshower and the bathroom floor was spacious. Wonderful comfortable beds! In other words we enoyed our stay very much!
Bodde här 3 nätter i juni 2023
Svar från Alexandros 15 juni 2023
Hi Caroline!Thank you for your beautiful words and this amazing feedback! We hope to welcome you back very soon!

10/10 Fantastiskt

Anne Mette

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i maj 2023
Svar från Alexandros 9 juni 2023
Hi Anne Mette,Thank you for taking the time to leave this amazing review for us. We hope to welcome you back very soon.