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Recensioner av Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 2120 av 3444 recensioner" "
8 - Bra i betyg. 677 av 3444 recensioner" "
6 - Okej i betyg. 315 av 3444 recensioner" "
4 - Dåligt i betyg. 163 av 3444 recensioner" "
2 - Väldigt dåligt i betyg. 169 av 3444 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

6/10 Okej

Mi

Gillade: Renlighet, personal och service och bekvämligheter
A very good hotel when visit Universal studios but in this case we ended up on a floor with a horrible smell in the hallway of the floor and the beds where too small for 2 grownups in the same bed
Bodde här 2 nätter i november 2023
Svar från Michael Garcia 1 dec. 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Väldigt hård bäddsoffa
Bodde här 1 natt i oktober 2023
Svar från Michael Garcia 8 nov. 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Mikael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Oerhört nöjd!!
Extremt överraskad att hotellet höll så hög kvalitet. Fantastiskt serviceminded personal, fick bland annat en uppgradering till juniorsvit då det var min födelsedag. Ligger geografiskt bra till som turist för att utforska utvalda delar av LA.
Bodde här 4 nätter i juli 2022
Svar från Michael Garcia 20 juli 2022
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

ANAIS GRISEL

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente servicio
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Tracie Lynn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I felt very safe. The room was clean. Parking was easy and nearby, but pretty expensive to park.
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

VALERIA

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
From start to finish, everything was amazing!
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Marcin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
perfect
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Alba

Bodde här 2 nätter i mars 2024

8/10 Bra

emily, Richmond

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

8/10 Bra

Frank

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Amy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and convenient.
Bodde här 2 nätter i april 2024

8/10 Bra

Padmaja

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a hot water problem for a couple of nights, but overall it was a great place to stay.. conveniently walking distance to universal— The manager gave us a comp on the parking fee due to the hot water issue .. Overall a comfortable and nice stay. (included breakfast was nice as well, but its not included for everyone)
Bodde här 4 nätter i april 2024

4/10 Dåligt

Kris

Gillade: Renlighet och personal och service
The property does not take Apple Pay only physical cards. This was a great inconvenience to me because I did not have the physical cards I wanted to use with me so I had to go to the bank and get cash. In addition, there was a 300.00 deposit. The room was 375.00. This is ridiculous and I had no forwarding. Aft are such a great day at Universal Studios, we ended the day having to take our luggage back to the car, load up, find a bank, get cash , drive back and then check in. Then, the room we were given was next to the elevator. We couldn’t catch a break and felt unwelcome.
Bodde här 1 natt i april 2024

6/10 Okej

Alma

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
Close to universal studios that was nice. Couch was smelly and very uncomfortable to sleep on it. Room was a little smelly too. Food is average and too expensive. Front desk was not that friendly and very cold to questions I asked.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Keith

Reste med sin partner
Gillade: Renlighet
Overpriced awful food
Bodde här 2 nätter i mars 2024

8/10 Bra

Sarah

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Ryan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms were clean, and modern. The location was great for Universal Studios.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 12 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Ruben Alba

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome property always stay here when we come already planning next trip in the summer even bringing more family with us. Staying no where else but here ! Best service ever my guy at the front desk always takes care of us. Makes me feel at home
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 12 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bra

Giovanna

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were able to check-in early for our stay and head straight to Universal Studios. Staff contacted us when our rooms were ready and the whole process was quick. Rooms were a little small but nicely updated. Shuttle to City walk was convenient. Although you could walk to the park in 8 mins. I would definitely recommend staying here.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Kristen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Michael Garcia 12 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Amarsanaa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is a great place to stay if you are there for Universal Studio. Kids friendly.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 12 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

8/10 Bra

RAMON

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was ok vs price / quality. Great ubication if you go to Universal Hollywood !
Bodde här 4 nätter i april 2024
Svar från Michael Garcia 12 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Eric, Mill Creek

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy walk to Universal, property was clean and kept up and parking was easy - would stay again!
Bodde här 3 nätter i mars 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okej

Paul

Reste med familj och småbarn
Gillade inte: Renlighet
Stayed in Double Bed suite with sofa bed. Sofa bed is unsuitable for sleeping on and the bed kit was a pillow and basic sheet. It took 3 hours after check in to get a cot bed and suitable beds for the children. Not enough towels for party size so again had to request from front desk. The windows used to be sliding doors so let in a lot of cold air. The finishing works done to the room are not to the standard of the hotel or the expected nightly rate. The bathroom door had a broken strike plate and the cupboards had tight hinges leading them to bang when opening. We left disappointed with the room and could only recommend if money isn’t a worry and you want to be in close proximity to Universal.
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bra

Samantha

Bodde här 2 nätter i april 2024
Svar från Michael Garcia 12 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okej

Sigfrid

Bodde här 4 nätter i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bra

James

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Close enough to (Universal Studios) get a pool break in the middle of a long day.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Dåligt

Greg

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Or room was very small for two queen beds. No room to even move around in the room. Very overpriced for the room we got.
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bra

Jonathan

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
All good! Just the host Cin Cin at the Californian restaurant was not very professional on our Sunday’s breakfast
Bodde här 4 nätter i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Väldigt dåligt

Hossein

Gillade inte: Boendets skick och faciliteter
No service and food was not good
Bodde här 2 nätter i mars 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fantastiskt

Anna Liza

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We came with 2 kids around 12 pm , I wasn’t expecting we will be accommodated right away , he let us check in earlier instead of 4 pm . I was grateful because of that . We are prepared just to wait until 4 and leave our baggages for few hour and go to Universal . We only have 1 and half day to stay . Unlike the opposite hotel , we needed to wait until 4 pm regardless if you have 2 children with you .
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bra

Fung Ha

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Walking distance to universal studio. Great location for family
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Patrick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okej

Asa, San Francisco

Reste med familjen
Gillade: Renlighet och personal och service
The staff is very polite and friendly. Parking is around 50$ a day but worth the convenience to get to universal. You will hear some traffic from the rooms, and there was a high pitch electrical sound that I couldn't locate in the room. The rooms are on the smaller side, but we made it work as a family of 4.
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bra

Qian

Gillade: Renlighet och boendets skick och faciliteter
We lost our jacket in the hotel. The front desk is not helpful for looking for the jacket.
Bodde här 4 nätter i mars 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

2/10 Väldigt dåligt

Ana

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Michael Garcia 10 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bra

Christina

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed the close area to theme park
Bodde här 5 nätter i mars 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Väldigt dåligt

Vinay

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Avoid. Rundown, in badly need of an update, this is anything but what you would expect from a Sheraton hotel. The food is sub standard. The rooms are basic, with the aircon very noisy. The shower was abysmal. On one of the days of our stay, we returned to an unmade room despite us leaving early and coming back very late. The hotel said it was because they were at full occupancy! Single use plastic bottles in use contributing to plastic pollution- maybe they should take a leaf out of Conrad’s book and install drinking water filters in rooms.
Bodde här 3 nätter i mars 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great time and I would definitely recommend
Bodde här 4 nätter i mars 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Olga

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best place to stay if you’re going to the universal studios park short walk or you can take the shuttle bus
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okej

Jose Alberto

Reste med familjen
Mucho ruido ya q esta pegado a un blvd
Bodde här 2 nätter i mars 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fantastiskt

Andrey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Rebecca

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome
Bodde här 1 natt i mars 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Joan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Griffin, Lake Oswego

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location to Universal Studios.
Bodde här 4 nätter i december 2023
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Roger

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente ubicación, las instalaciones en muy buenas condiciones.
Bodde här 2 nätter i mars 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Danny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient
Bodde här 2 nätter i mars 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Megan

Bodde här 2 nätter i mars 2024
Svar från Michael Garcia 6 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!