Avani Suite | Minibar, värdeförvaringsskåp på rummet, skrivbord och gratis wi-fi

Recensioner av Avani Lesotho Hotel & Casino

5 out of 5
Avani Lesotho Hotel & Casino
Hilton Hill Road, Maseru

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 32 av 84 recensioner" "
8 - Bra i betyg. 31 av 84 recensioner" "
6 - Okej i betyg. 18 av 84 recensioner" "
4 - Dåligt i betyg. 1 av 84 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 84 recensioner" "

8,2/10

Renlighet

7,8/10

Personal och service

8,4/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Claes

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2019
Svar från General Manager 1 maj 2019
Dear Claes, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Fantastiskt

Ramohudi Simon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic stay
Bodde här 2 nätter i november 2023
Svar från Emma 24 nov. 2023
Dear Ramohudi,Thank you for taking time to rate our services. We are delighted that you enjoyed your stay. Our everyday pride is ensuring that we create memorable experiences and exceed guests expectations by providing outstanding service, comfortable sleep and good food. Hope to see you again in the near future.Front Office Manager

10/10 Fantastiskt

Patrick

Gillade: Renlighet och personal och service
Bodde här 1 natt i oktober 2023
Svar från Emma 24 nov. 2023
Dear Patrick,Thank you for taking time to review our services and we are glad that you enjoyed your stay with us. Your feedback has been shared with the team as a motivation to keep serving our guests courtesy and helping them create memorable experiences.Front Office Manager

10/10 Fantastiskt

TT

Bodde här 1 natt i september 2023
Svar från Emma 5 okt. 2023
Dear TT,Thank you for taking time to review us.It is our pleasure to have hosted you and to hear that you enjoyed your stay with us; our everyday aim is to provide the best hospitality service through comfortable sleep and conducive space for our guests and we are glad we met your expectations. We hope to see you in the near future. Regards- Front Office Manager

10/10 Fantastiskt

Leon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i september 2023
Svar från Emma 3 okt. 2023
Dear Leon, Thank you for taking your time to review us. It is our pleasure to know that you had a great time and we met your expectations. It is our everyday aim to ensure that we provide the best hospitality service and comfort of both space and sleep. We look forward to having you back in the near future. Front Office Manager

10/10 Fantastiskt

KWENG TEAN

Bodde här 5 nätter i september 2023
Svar från Emma 3 okt. 2023
Dear Kweng Tean, Thank you for taking your time to rate us. It is our pleasure to have had you visit our property and to hear that you liked our hotel location and our team. It is our everyday aim to ensure that we provide the best hospitality service and the comfort of both space and sleep. Looking forward to having you back in the near future.Regards- Front Office Manager

10/10 Fantastiskt

PABLO

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing hotel in Lesotho
Stayed 10 nights for business. World class 5 star hotel!
Bodde här 9 nätter i september 2023
Svar från Emma 3 okt. 2023
Dear Pablo, Thank you for taking your time to review us. It is our pleasure to hear that you enjoyed your ten days stay with us. It is our everyday aim to ensure that we provide the best hospitality service and the comfort of both space and sleep. We look forward to having you back in the near future. Regards- Front Office Manager

10/10 Fantastiskt

Rajeev

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Emma 3 okt. 2023
Dear Rajeev, Thank you for taking your time to rate our services. It is our pleasure to hear that you liked enjoyed your stay with us. It is our everyday aim to ensure that we provide the best hospitality service and the comfort of both space and sleep. Looking forward to having you back in the near future. Regards- Front Office Manager

8/10 Bra

Takumo

Bodde här 1 natt i maj 2023
Svar från Emma 5 okt. 2023
Dear Takumo,Thank you for taking time to review us, its our pleasure to have had an opportunity to host you in our hotel. Our every day aim is to exceed guests' expectations through service, space and sleep. We are glad that you enjoyed your stay, hope to see you in the near future.Regards- Front Office Manager

10/10 Fantastiskt

John

Bodde här 7 nätter i april 2023
Svar från Emma 5 okt. 2023
Dear John,Thank you for taking time to review us. It is our pleasure to hear that you enjoyed your stay with us. Our everyday aim is to provide our guests with the best hospitality service and we are happy we met your expectations. Looking forward to having you again in the near future.Regards-Front Office Manager

10/10 Fantastiskt

Ian

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great time here. Really close to everything while being tucked away on the hillside made for great views and quiet nights. Staff are friendly and very helpful!
Bodde här 1 natt i januari 2023
Svar från General Manager 30 jan. 2023
Dear Ian, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We are glad you had a great experience and thank you for your constructive feedback. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Mike

Affärsresenär
Gillade: Bekvämligheter
Gillade inte: Renlighet och personal och service
Slow service, allot of food on menu sold out. Totally overpriced
Bodde här 2 nätter i september 2022
Svar från General Manager 21 sep. 2022
Dear Mike,Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We sincerely apologise for the service standards you experienced t the hotel which we will address with the team and take the appropriatte action to remedy the situation. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future to an improved experience.Regards General Manager

10/10 Fantastiskt

Sampson

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed the heating in the room and how cosy it was despite the cold. The services and the food was top notch.
Bodde här 3 nätter i maj 2022
Svar från General Manager 12 maj 2022
Dear Sampson, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future. Regards General Manager

10/10 Fantastiskt

Puleng

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
it was very clean and amazing
Bodde här 4 nätter i mars 2022
Svar från General Manager 4 apr. 2022
Dear Puleng, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future to another great stay. Regards General Manager

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Every thing
Bodde här 1 natt i juli 2021
Svar från General Manager 19 juli 2021
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future. Regards General Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i mars 2020
Svar från General Manager 18 mars 2020
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

6/10 Okej

Verifierad resenär

Bodde här 1 natt i februari 2020
Svar från General Manager 5 feb. 2020
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Marie-Louise

Gillade: Renlighet och rummets bekvämlighet
Lækkert poolområde men ringe aircondition
Overordnet en god oplevelse. Men der er også en del minusser såsom Aircondition på værelserne der ikke virkede optimalt, hvorfor vi måtte bytte værelse, hvor der udover ringe aircondition her også, lugtede af røg. Receptionen havde problemer med at finde vores booking flere gange, hvilket var irriterende. Tilgengæld var fitnesscenter og pool området virkelig godt og lækkert. Gode massagebehandlinger. Fin standard morgenmad.
Bodde här 1 natt i januari 2020
Svar från General Manager 31 jan. 2020
Dear Marie-Louise, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. Thank you for your constructive feedback which we have addressed with the relevant department heads. We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Fantastiskt

Andiswa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2019
Svar från General Manager 6 jan. 2020
Dear Andiswa, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Richard

Bodde här 1 natt i december 2019
Svar från Emma 5 okt. 2023
Dear Richard,Thank you for taking time to rate our services. We are delighted to have had a chance to host you and to hear that you enjoyed your stay with us. The team is looking forward to having you back again in the near future.Regards- Front Office Manager

8/10 Bra

Roché

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i december 2019
Svar från General Manager 9 dec. 2019
Dear Roche, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back in the near future. Regards General Manager

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The property was very nice but they need to significantly work on their customer service. There were many little things that occurred which lead to a less than satisfactory experience. At one point, our server in the restaurant asked us for money so she could buy a banana. Very awkward.
Bodde här 3 nätter i november 2019
Svar från General Manager 11 nov. 2019
Dear Anonymous, Thank you for visiting our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We sincerely apologise for the manner in which the team member solicited money from you. We will most certainly investigate and take the appropriate action. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Personal och service och bekvämligheter
We hadden een niet rokers kamer, maar door een niet goed functionerend ventilatiesysteem kregen we stank van rokers in ons (bad)kamer, ronduit teleurstellend. Het was verder een prettige kamer, goed bed en de faciliteiten waren ok. De voegen in de douchecabine vertoonde helaas zwarte schimmel. Parkeren was veilig, personeel was doorgaans vriendelijk. Avondeten was goed, persoonlijk vond ik het ontbijt wat tegen vallen. Al met al, het kan beter, ook in Lesotho.
Bodde här 1 natt i oktober 2019
Svar från General Manager 31 okt. 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We apologise for the inconvenience you experienced with the smell of smoke as well as the grouting in the shower which we will resolve. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pleasing all around. Very good terrain for my fitness walks and run
Bodde här 3 nätter i oktober 2019
Svar från General Manager 21 okt. 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by such feedback from our guests. We are pleased you could exercise during your stay and hope you tried out our gym on the lower floor. We look forward to welcoming you back again in the near future. Regards General Manager

6/10 Okej

Craig

Gillade: Renlighet, personal och service och rummets bekvämlighet
Dated but clean. Very nice range of food.
A dated hotel but clean. Air-conditioning didn't work very well and if you open the balcony door to try cool the room it is ridiculously noisy from all the Aircon's and machinery located outside on the roof below.
Bodde här 4 nätter i oktober 2019
Svar från General Manager 20 okt. 2019
Dear Craig, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by such feedback from our guests. We apologise for the inconvenience you experienced and thank you for the comments regarding the air conditioning which we are in the final quotation [phase to replace. We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2019
Svar från General Manager 27 aug. 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards

10/10 Fantastiskt

Heiny

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019
Svar från General Manager 26 juli 2019
Dear Heiny, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future to another great experience. Regards General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved the spacious room, working area the big bath tub, the lotions and soaps and the gym. Very good breakfast. Unfortunately the time I was there they ran out of my favouriote drink Heinekken and could notyunderstand why this was so for a full three days.
Bodde här 6 nätter i juni 2019
Svar från General Manager 25 juli 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We apologise for the inconvenience of not have adequate stock of your favourite beer. The local distributor has been experience stock shortages which unfortunately impacts our stock levels directly. We look forward to welcoming you back again in the near future to an improved experience. Regards General Manager

10/10 Fantastiskt

Leon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2019
Svar från General Manager 19 juli 2019
Dear Leon, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards

8/10 Bra

Joleen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019
Svar från General Manager 9 juli 2019
Dear Joleen, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 1 natt i mars 2019
Svar från General Manager 30 mars 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We look forward to welcoming you back again in the near future and provide us with more feedback. Regards General Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i februari 2019
Svar från General Manager 1 apr. 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We look forward to welcoming you back again in the near future. Regards

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i februari 2019
Svar från General Manager 1 apr. 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We look forward to welcoming you back again in the near future. Regards

10/10 Fantastiskt

Alexandre

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice stay
Overall a very nice experience. The staff is Professional and the hotel is one of the best in town. I will certainly come back. Thank you Avani
Bodde här 2 nätter i december 2018
Svar från General Manager 22 dec. 2018
Dear Alexandre, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all reviews with our team members who are motivated to continuously deliver great service to our guests. . We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet
The hotel wasn’t particularly impressive for the price. I was expecting a little more “awe.” But, it was comfortable.
Bodde här 1 natt i december 2018
Svar från General Manager 20 dec. 2018
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all reviews with our team members who are motivated to continuously deliver great service to our guests. We look forward to welcoming you back again in the near future and create a better experience for you.

8/10 Bra

philippe

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2018
Svar från General Manager 13 okt. 2018
Dear Philippe, Thank you for taking of your time to complete the rating and for sharing your experience with us and choosing us for your accommodation requirements. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. Regards General Manager

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
City of the Sun
Good stay as always.
Bodde här 2 nätter i september 2018
Svar från General Manager 24 sep. 2018
Dear Justin, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Fantastiskt

Henry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great option in Maseru
Very good luxury stay in Maseru, probably the nicest property in the city. The property had a great view from the balcony as well. I thought the bed was very comfortable, there was luckily heat and A/C, and the bathroom was spacious. Would recommend anyone looking for a nice place to stay!
Bodde här 1 natt i augusti 2018
Svar från General Manager 20 aug. 2018
Dear Henry, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2018
Svar från General Manager 10 aug. 2018
Dear Anonymous, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Fantastiskt

Jurjen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place, very comfortable, great breakfast!
Svar från Willem van Heerden 8 maj 2018
Dear Jurjen, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We are glad you enjoyed the breakfast and our property. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Essen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent value for money
First visit to Lesotho and our 2 night stay at Avani Lesotho made it memorable. Our room had a beautiful view of the sparkling pool. Choice of 3 restaurants at the hotel and for entertainment there was the casino. Spotlessly clean , luxurious and modern. Definitely recommended. Use of the gym and sauna was complementary. There is also a spa on site. Friendly staff from security,reception,cleaning etc. Wifi is available right throughout the hotel.
Svar från Willem van Heerden 8 maj 2018
Dear Essen, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. Thank you for commending our team members who are always grateful for recognition of their service. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Hassan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Lesotho sun - littel sun
I wonder who designed the layout of sinks in the basin and bath tub in the bathroom. Very difficult to wash hands and face. Experienced problems when checking wth amount to pay. Hotel could not get through to the 24 hours number and this was frustrating. This is not the first time I experienced this issue using hotels.com
Svar från General Manager 13 apr. 2018
Dear Mr Docrat, Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We apologise that the hotel did not meet your requirements and for the inconvenience you experienced. I have brought the matters raised in the review to the attention of the Front Office Manager to address as a matter of urgency. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 3 apr. 2018
Dear Daniel, Thank you for taking of your time to complete the rating as well as the review and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back again in the near future. Regards General Manager

6/10 Okej

Sudesh

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 2 apr. 2018
Dear Sudesh, Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Kubandran

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lesotho Stay
A good place to stay overnight. Nice and central. Excellent service
Bodde här 1 natt i mars 2018
Svar från General Manager 19 mars 2018
Dear Kubandran, Thank you for taking of your time to complete the review and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We hope to welcome back in the near future. Regards General Manager

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Smoker’s paradise
For the money, this hotel is pretty disappointing. They allow smoking in the casino so it smells like an ashtray. But the pool is nice and the staff is incredibly nice - they made up for any misgivings. But if you really can’t stand the smell of last night’s party, probably best to avoid. That said, it’s likely the only place in Maseru to stay if you’re used to creature comforts.
Bodde här 2 nätter i mars 2018
Svar från General Manager 3 apr. 2018
Dear Anonymous, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. An area within the casino is a designated smoking area and smoking is not permitted elsewhere. We apologise that the smoking area had a negative impact on your stay at the hotel. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Clean and nice patio bar with a view
On the third room (one too noisy ventilation another not being able to close the balcony door) all went well. Clean, good bed and nice breakfast. Slow service and stingy approach on amenities and towels in the bathroom. There are no healthy alternatives on the menus (the salads served in the lobby bar Leifo are a joke and hardly qualify as starters) However do you like chips this is your place. Good Chinese restaurant on lower level. Basic gym with lots of locals and loud music.
Bodde här 3 nätter i februari 2018
Svar från General Manager 21 feb. 2018
Dear Anonymous, Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We apologise that the hotel did not meet your requirements and for any inconvenience you may have experienced. I have brought the matters raised in the review to the attention of the Chef and the Engineer to address as a matter of urgency. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
a bit too expensive but overall good experience. Definitely one of the best places to stay in Maseru. The gym is great and the rooms are very clean
Bodde här 4 nätter i november 2017
Svar från Willem 14 nov. 2017
Dear Anonymous, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. . We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worth discovering
Excellent service, comfortable and spacious, good breakfast and buffet, but a rather basic menu and a barely above average Chinese restaurant, and though a bit removed from everything they do organise transport.
Bodde här 2 nätter i oktober 2017
Dear Anna, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Bra

ROWENA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2017
Dear Rowena, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back in the near future. Regards General Manager