Overall, our experience was okay. Our biggest complaint would be check in! We reached out multiple times to see if we could check in an hour earlier. The response we got back to our asking if they got our request was, “Yes, got it.” What does that even mean?
Check in was at 4. We headed to the property shortly after 3, just to see, since we hadn’t gotten a yes or no. We were able to get in, but the house hadn’t been cleaned yet. With only 45 minutes until our official check in, we continued to reach out to get details. When we finally got a hold of someone, we were told there was a miscommunication with their cleaners, they thought that people were checking out the following day. With as many times as we reached out, I am not sure how this happened. Cleaners didn’t show up until well past check in time.
The cleaning was fine, but not great. The frig in the house took a LONG time to cool down, so we ended up putting ice in it so our food didn’t go bad, and the WiFi didn’t work great.
The location was good, the neighborhood was quiet and the house was definitely pet friendly.