4/10 Dåligt
Christian
27 okt. 2022
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Nice hotel, terrible staff / service.
Nice modern rooms with comfy beds and linnens. Wi-Fi didn’t work.
Staff is however not helpful at all. I would go as far as saying they are rude. Made us feel unwelcome and eager to leave instead of extending our stay.
Asked if it would be possible to check in early. Front desk almost screamed NO! Come back at 4 P.M. When checking in there was a long line. Front desk offered to waive the parking fee, that was supposed to be free from the beginning according to Hotels.com. Same person NO, we charge $10 for parking.
Day 2 we asked for our bed to be made and towels to be changed. No cleaning until after day 5. They did however offer to change towels. After 9 hours still not changed.
We noticed a cork screw in the kitchen of the studio, but no wine glasses. Asked front desk if we could borrow wine glasses. But wine glasses has been removed from rooms. Asked if we could borrow glasses in a bar or a restaurant and got the answer that they do not lend out glasses.
This hotel needs new management and staff that do their best to make their guests like their stay. Now it more feels like the guests are intruding.
If service is important to you, choose an other hotel. If not, they have nice rooms at least.
Christian
Bodde här 3 nätter i oktober 2022