Dear Zohreh,Thank you for reviewing your stay with us.We regret to hear about the disturbances you experienced due to your room's location near the street and bar, and we understand how this can impact the tranquility of your stay. Please accept our apologies for any inconvenience caused by noise. We always strive to ensure our guests' comfort and we are sorry that the solutions provided during the stay were not satisfactory.However, it is delightful to learn that you found our staff to be excellent and our cleaning services to be commendable. We take pride in our team's dedication to providing outstanding service and maintaining the cleanliness and condition of Barceló Margaritas. We are also pleased that you were satisfied with the amenities provided in your room, as we aim to furnish our guests with everything they need for a relaxing and enjoyable stay.We hope to see you again in the future. Kind regards,Ignacio EncinasGuest Experience Manager

Kära Fredrik, tack för att ni har lämnat en recension av er vistelse.Vi beklagar att ni upplevde problem med städningen och avloppet, samt att det fanns en obehaglig lukt i badrummet. Vi arbetar kontinuerligt för att upprätthålla hög standard och ser alltid till att följa upp och åtgärda sådana här frågor.Vi är glada att höra att ni trots detta tyckte om ert rum och att ni upplevde det som snyggt och prydligt.Vi hoppas att få nöjet att välkomna er åter!Med vänliga hälsningar,Ignacio EncinasGuest Experience Manager

Dear guest, We first would like to thank you for choosing our hotel and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Moreover, we would like to thank you for pointing out the efficient service you received when reporting a minor issue in your room and we sincerely thank you for informing us immediately so we could intervene minimizing the disruption during your holidays among us. We sincerely regret reading that you found cockroaches in your room and we thank you for contacting our réception for us to intervene. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Gran Canaria, the presence of insects is unfortunately unavoidable. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards

Dear Kenneth, Thank you very much for sharing this great review of your recent stay at Occidental Margaritas. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards

Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We also would like to thank you for pointing out the professionalism of our team, they indeed have a great impact on the overall experience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during your stay. We also would like to thank you for your highlight on the comfort of our beds because at Occidental Hotels we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards

Dear Ann, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Margaritas hotel with us and Expedia readers. We greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Our hotel stands out for its great variety of services and sport facilities. An example of this is its 2 swimming pools, entertainment programme, tennis court and fitness studio (24h open), in addition to the Margaritas CrossFit, a new and complete outdoor CrossFit Box with a personal trainer. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards

Dear Andreas, Firstly we would like to thank you for choosing our Occidental Margaritas hotel for your holidays and for the review you shared on Hotels,com, all of your kind words about your stay with us are great to read. At Occidental Hotels we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivalled setting and with an excellent service. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards

Dear Martin, Thank you for reviewing your recent stay in our Occidental Margaritas. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

Dear Fredrik, In Occidental Hotels we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your critics. Furthermore, we lament hearing that you had to queue for the show cooking stand, however as the food is prepared on the spot, depending on our guests' desired doneness , it may take a few minutes for the Chef to serve you and we regret your disappointment on this aspect of our services. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivalled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, we hope that Occidental Hotels will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards

Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regrads

Dear Bo, Thank you very much for sharing this great review of your recent stay at Occidental Margaritas. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. KInd regards

Lieber Kunde, Wir möchten uns ganz herzlich bei Ihnen für Ihre Kommentare zu Ihrem Besuch bedanken. Sie helfen uns, zu verstehen, wie unsere Gäste Ihren Aufenthalt bei uns erleben. Unser Hauptwunsch besteht darin, maximale Zufriedenheit bei unseren Gästen zu erzielen und es freut uns zu hören, dass Sie Ihren Urlaub im Occidental Margaritas genossen haben. Wir sind stets bemüht, Premiumklasse-Standards zu bieten und sicher zu gehen, dass uns alle unsere Gäste mit wunderschönen Urlaubserinnerungen verlassen. Wir möchten Ihnen nochmals für Ihren herzlichen Bericht über Ihren Aufenthalt bei uns danken und freuen uns auf Ihren nächsten Besuch. Mit den besten Grüssen

Dear guest, We first would like to thank you for choosing our hotel for your holidays in Gran Canaria and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. KInd regards

Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Margaritas hotel and are delighted to read that we were able to match your expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. KInd regards

Dear Thomas, Thank you so much for your excellent review on Hotels.com We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds, nevertheless our housekeeping team will make the beds with double sheets joining the mattresses upon request, for a future occasion please do not hesitate to contact our reception team who will assist for you to fully enjoy the comfort of your assigned room. Nevertheless, we are informing our reservation department to find out what happened with your request. We are sorry for the inconvenience. We understand reading your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that the All Inclusive is related to drinks, meals, snacks and the entertainment program. On the other hand, we are glad that our hotel Occidental Margaritas exceeded your expectations and that after all you enjoyed a lovely stay with us. We sincerely look forward to receive you back soon at our hotel. Kindest regards, Guest Experience Manager Hotel Occidental Margaritas

Dear Kjell, Thank you for sharing your opinion. We are sorry to know about your disappointing feelings in regards of your recent stay at our hotel Occidental Margaritas. However, we would like to clarify some points. Concerning the rubberized bottom sheet, it is because of a matter of hygiene. We also inform you that it is forbidden by law to smoke in the rooms, including the balcony. About your comments of the chairs, the balcony is provided with two chairs. Moreover, we are glad to inform you that we are renovating our Wifi system, we are sorry to read that it did not work properly during your stay. Last but not least, regarding the bands, they help us to identify that you are a guest staying at the hotel as well as your board-basis, in your case Half Board, so our waiters serve you the drinks in the dinner. We are sorry for any inconvenience. Kind regards, Guest Experience Manager Hotel Occidental Margaritas

Dear guest, Thank you for rating us Kind regards & happy new year!

Dear Guest, First of all I want to thank you for your review. However, I am sorry to hear that our food did not met your expectations. I would like to inform you that we have a great variety of dishes, including show-cooking food, fish and meat, soups or creams, salads and our well recognised desserts. On the other hand, I am so glad to read that you appreciate our hotel and it would be a pleasure to see you back. Kind regards Assistant Manager Barcelo Margaritas