Dear Israelita, Thank you for choosing our hotel during your recent visit to our area. We sincerely apologize for the inconvenience you encountered during your stay. Your concerns regarding the key cards, cleanliness, and room amenities are noted, and we'll address them internally to ensure a smoother experience for our guests. We regret that your stay fell short of expectations, and we're committed to improving our services. Regarding your billing issue, we ask that you give us some time to look into this. We hope you will give us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Justin, We are disappointed to learn about your experience at our hotel. Please know that we value our world of differences and embrace inclusion, and we aim to treat everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation. We appreciate your feedback and apologize that you were not happy with our service on your visit. Your comments will be shared with our team for evaluation. We hope you will consider giving us another chance to make a better impression whenever your travels bring you our way. Sincerely,Hotel Management

Dear eloisa, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Chris, We are so grateful for your words about your trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Keith, Thank you for the generous feedback for Extended Stay America! We are delighted you recognized our staff members' efforts and appreciated the cleanliness and functionality of our accommodations. We are committed to ensuring a seamless visit for each guest, and we'll certainly enjoy passing along your compliments to our devoted team. We value your feedback regarding the interiors, and we'll certainly take it into consideration as we continually strive to enhance our guests' experience. We look forward to welcoming you back soon and providing you with another fulfilling stay.Sincerely,Hotel Management

Dear Sonia, Thank you for taking the time to provide feedback about your recent stay. We are sorry to hear that you experienced some issues during your stay, and we apologize for not meeting your expectations. Your comments have helped us identify areas we need to improve, and we will take the necessary actions to ensure that future guests have a better experience. We hope you will revisit us and allow us to demonstrate the exceptional service for which we are known.Sincerely,Hotel Management

Dear Ram, We sincerely apologize for the inconvenience you experienced during your stay. We regret any miscommunication regarding breakfast and understand the impact on your experience. Additionally, we're sorry to hear about the unpleasant odor in your room. Please be assured that we take these matters seriously, and we will address them internally. Your feedback is valuable, and we appreciate your understanding. We hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Gloria, We are happy you chose Extended Stay America for your recent visit to the city. We're thrilled to hear you enjoyed your stay and found our staff friendly. As a pet-friendly hotel, we strive to provide a welcoming experience for all guests and their furry friends. We appreciate your feedback and hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Tricia, We appreciate your feedback regarding your recent stay with us. We are sorry that the coffee experience fell short of your expectations. We apologize for any inconvenience this may have caused. Your comments will be shared with our team to ensure we address this issue and provide a better experience for our guests in the future. We hope you'll give us another chance to host you and provide the excellent service we strive for at Extended Stay America. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Genaro, Thank you for your fabulous feedback! We're thrilled to read that you enjoyed your time with us at Extended Stay America, and we appreciate your kind words about your experience. It is delightful to learn that our front desk service, hotel room, and surroundings made your visit exceptional. We value your input regarding our complimentary grab-and-go breakfast and will certainly consider ways to enhance this aspect to improve our guest experience. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Hotel Management

Dear Amanda, We appreciate your detailed feedback regarding your recent stay. While we're glad to hear you found the room spacious and appreciated the convenient location, we sincerely apologize for the issues you encountered. Maintaining a comfortable and pleasant environment for our guests is our priority, and we regret any inconvenience caused by the smell, uncomfortable beds, and thermostat issues. Your comments about breakfast and amenities are noted, and we are actively working to address these concerns. Your feedback helps us improve, and we thank you for sharing your experience. Happy New Year!Sincerely, Hotel Management

Dear Aldrin, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments serve as the encouragement pill for the entire team. Please visit us for another exciting stay.Sincerely,Hotel Management

Dear Jayant, Thank you for sharing your experience. We are glad that you had a pleasant stay overall. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Stephanie, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. We appreciate your input regarding the room lighting and breakfast options. Your comments are valuable, and we'll certainly take them into consideration as we aim to enhance the overall guest experience. We're glad to read that despite these minor concerns, you found our place to be a pleasant stay. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Sarah, We apologize for falling short of your expectations during your stay. It's disheartening to read that you found the accommodations outdated and not up to standard. We take your feedback seriously and will use it to address areas for improvement. Regarding the breakfast, we'll review our offerings to ensure accurate representation. We understand the importance of providing a positive experience for our guests, and we're committed to making necessary enhancements. We appreciate your candid feedback and hope to have the opportunity to welcome you back for an improved stay. Sincerely,Hotel Management

Dear Lisa, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Pamela, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. However, we thank you for your kind remarks about our hospitality and affordable price. Thank you for choosing us; we look forward to serving you better in the future.Sincerely, Hotel Management

Dear Mark, Thank you for staying at our hotel. We apologize for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest.Sincerely, Hotel Management

Dear Diego, Thank you for sharing your thoughts on your recent stay. We appreciate your insights regarding the breakfast offerings and the condition of the beds. We take your comments seriously and will address these areas to enhance the overall guest experience. Your satisfaction is important to us, and we are committed to improving based on your input. Please know that your feedback is invaluable, and we hope to welcome you back for an enhanced stay in the future. Thank you for choosing us, and we look forward to exceeding your expectations. Sincerely,Hotel Management

Dear Judith, We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management