Bekvämlighet

Recensioner av InterContinental Malta, an IHG Hotel

5 out of 5
InterContinental Malta, an IHG Hotel
St. George's Bay, St. Julian's, Malta

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 108 av 228 recensioner" "
8 - Bra i betyg. 68 av 228 recensioner" "
6 - Okej i betyg. 29 av 228 recensioner" "
4 - Dåligt i betyg. 13 av 228 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 228 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Henrik

Bodde här 1 natt i oktober 2023
Svar från Joao Soares 29 okt. 2023
Dear HenrikThank you so much for your kind words! I’m thrilled to hear that you enjoyed your experience. If you have any suggestions, please don’t hesitate to share it with us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

10/10 Fantastiskt

Saleh

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A nice place to stay
Bodde här 1 natt i april 2024
Svar från Katerina 3 apr. 2024
Dear Saleh,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and found our location to be convenient with plenty to do around the area. We strive to provide our guests with a memorable experience, and it's wonderful to know that you had a great time.If you have any suggestions or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon!Best regards,Katerina AngelkovskaGuest Experience Executive

10/10 Fantastiskt

Saleh

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s great place with much to do around here
Bodde här 2 nätter i mars 2024
Svar från Katerina 3 apr. 2024
Dear Saleh,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and found our location to be convenient with plenty to do around the area. We strive to provide our guests with a memorable experience, and it's wonderful to know that you had a great time.If you have any suggestions or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon!Best regards,Katerina AngelkovskaGuest Experience Executive

8/10 Bra

Keji

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely five star hotel with lots to do around. Staff were polite and very helpful and would go out of their way to help. Lots of options at breakfast. Some of the restaurants/facilities were closed. Shower at the indoor pool is disappointing, needs attention and Air-conditioning unit was not working so the room was a bit warm. A fan was brought to make us feel welcome. Would definitely recommend this hotel.
Bodde här 3 nätter i mars 2024
Svar från Katerina 27 mars 2024
Dear Keji,Thank you for your review! We're delighted to hear that you enjoyed your stay at our lovely five-star hotel and that you found our staff to be polite, helpful, and accommodating. We're glad you appreciated the variety of options available at breakfast.We apologize for any inconvenience caused by the closure of some restaurants/facilities and for the issues with the shower at the indoor pool and the air conditioning in your room. Your feedback is valuable to us, and we will address these areas to ensure a more comfortable experience for our guests in the future.We're pleased to hear that our team brought a fan to help make your room more comfortable and that you would recommend our hotel. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Thank you for choosing to stay with us!Warm regards,Katerina AngelkovskaGuest Experience Executive

10/10 Fantastiskt

Michelle Louise

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Joao Soares 18 mars 2024
Dear Michelle Louise,I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

8/10 Bra

cecilia, taormina

Bodde här 3 nätter i februari 2024
Svar från Joao Soares 21 mars 2024
Dear cecilia,Thank you for your review!We’re happy to know that you enjoyed your experience with us.If you have any suggestions, please don’t hesitate to share it with us. We look forward to serving you again soon!Warm regards,Joao SoaresGuest Relations Team

10/10 Fantastiskt

Martino

Gillade: Renlighet, personal och service och boendets skick och faciliteter
..
Bodde här 3 nätter i februari 2024
Svar från Joao Soares 1 mars 2024
Dear Marino,I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

8/10 Bra

Samuel

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel customer service is extraordinary. Only issue with the hotel - no parking.
Bodde här 3 nätter i februari 2024
Svar från Joao Soares 14 feb. 2024
Dear Samuel,I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

10/10 Fantastiskt

Mohammed Imam Salem Imam, Soest

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Tetiana Verhun 9 jan. 2024
Dear Mr. Salem Imam,Thank you for sharing your detailed feedback about your recent stay with us.We look forward to hosting you again on your next visit to Malta. If there's anything specific you'd like to share or discuss further, please feel free to reach out. Your satisfaction is our priority, and we appreciate your continued trust in our hotel.Warm regards,Tetiana VerhunGuest Relations Agent

8/10 Bra

Thi Minh Tho

Bodde här 7 nätter i december 2023
Svar från Tetiana Verhun Guest Relations Agent 26 jan. 2024
Dear Thi Minh Tho,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your experience at InterContinental Malta.Thank you for staying with us, and we look forward to the opportunity to welcome you back in the future.Best regards,Tetiana VerhunGuest Relations Agent

6/10 Okej

James

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
It is an average hotel, the room cleaniness was an issue and the quality of the cleans. Overall very average stay
Bodde här 7 nätter i december 2023
Svar från Tetiana Verhun 9 jan. 2024
Dear Mr. James,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your detailed insights, and we will certainly review and address the issues you've raised with our team. We sincerely hope that you would consider giving us another chance in the future.Kind regards,Tetiana VerhunGuest Relations Agent

10/10 Fantastiskt

Ayodele

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was a good hotel
Bodde här 4 nätter i december 2023
Svar från Tetiana Verhun 9 jan. 2024
Dear Ayodele,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're pleased to hear that overall, you enjoyed your experience with us.If you have any further questions or need additional assistance, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to welcome you back in the future.Kind regards,Tetiana VerhunGuest Relations Agent

2/10 Väldigt dåligt

SUGI

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Joao Soares 10 dec. 2023
Dear SugiThank you for taking the time to review your experience at InterContinental Malta.We hope you had a wonderful journey and a safe return home. We do take star ratings seriously. That is the reason I am writing to you, to be able to gather more information, as a 2 star rating for us is low and means that we are not good enough for you.Feel free to reach out to our Guest Relations team directly, so we can address your concerns on hopes of providing a better experience for the future.Sincerely, Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Varsha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Right from check in to check out the staff were very friendly but efficient. We had Opal lounge and all the staff were very polite and accommodating with any requirements. The Paranga restaurant staff very very welcoming and service was excellent. We were not happy with the manager at Waterbiscuit restaurant, he was very arrogant.
Bodde här 4 nätter i november 2023
Svar från Joao Soares 22 nov. 2023
Dear Varsha,Thank you so much for taking the time to share your positive review about our staff! We truly appreciate your kind words and are thrilled to hear that your experience with our team was exceptional. Our staff members take pride in providing top-notch service and creating a welcoming environment for all our customers.We look forward to having the opportunity to serve you again in the future. If you ever have any more feedback, suggestions, or inquiries, please don't hesitate to reach out. Once again, thank you for choosing us and for sharing your positive experience with our staff!Best regards,Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Malta
Ottima location, lounge, piscine e servizi al top
Bodde här 4 nätter i oktober 2023
Svar från Joao Soares 22 nov. 2023
Dear valued guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your experience with us.We look forward to see you again.Best regards,Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Stephen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent!
Bodde här 7 nätter i oktober 2023
Svar från Joao Soares 22 nov. 2023
Dear Stephen,Thank you so much for your kind words! I'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us.We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

2/10 Väldigt dåligt

Richard

Reste med familj och småbarn, Reste med familjen
Gillade inte: Boendets skick och faciliteter
This hotel is horrible. Dark little rooms, buried 7 floors below sunlight - that is the garden rooms here. Pool is tiny and inadequate, nestled next down to a skyscraper under construction, worker leering over your wife as she bathes. Smells of damp in the rooms. Staff are however nice and you make the best of it. Terrible music playing everywhere
Bodde här 4 nätter i oktober 2023
Svar från Joao Soares 31 okt. 2023
Dear Richard,Thank you for taking the time to share your feedback about your experience with us. We truly value all feedback, both positive and negative, as it helps us identify areas for improvement and provide better service to our customers.We're truly sorry to hear that your experience fell short of your expectations. We're committed to ensuring that each and every customer has a positive experience with us, and we regret that this was not the case for you.We strive to improve and provide better service in the future. If you have any specific concerns, please feel free to reach out to us directly.Sincerely,Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Sandro

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023
Svar från Joao Soares 29 okt. 2023
Dear Sandro,Thank you for taking the time to rate your experience at InterContinental MaltaReceiving reviews like yours gives me such great satisfaction!It lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.Again, thank you for choosing InterContinental, and if we can be of assistance to you, please contact us directly.Sincerely,Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Bjørnar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Høy kvalitet og meget god servic!
Bodde här 7 nätter i oktober 2023
Svar från Joao Soares 29 okt. 2023
Dear Bjornar,Thank you for taking the time to tell us about your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score.Your comments lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.Again, thank you for choosing InterContinental, Sincerely,João SoaresGuest Relations Manager

10/10 Fantastiskt

Guy Travis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i oktober 2023
Svar från Joao Soares 29 okt. 2023
Dear Guy TravisThank you so much for your kind words! I’m thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. If you have any suggestions, please don’t hesitate to share it with us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

6/10 Okej

Christian

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
Pratique pour le travail. Pas digne d'un cinq étoiles en revanche. Propreté douteuse. Lavabo bouché non remis en service malgré deux demandes. Cuvette wc dévissée.
Bodde här 5 nätter i oktober 2023
Svar från Joao Soares 29 okt. 2023
Dear Christian,We sincerely appreciate your feedback and would like to extend our gratitude for taking the time to share your thoughts about your recent experience with us. We truly value the opinions of our customers as they help us identify areas where we can improve and continue to provide the best service possible.We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. We are committed to learning from this and taking the necessary steps to improve our offerings. Your feedback will undoubtedly help us grow and better serve you and our future customers.Best regardsJoao SoaresGuest Relations Manager

4/10 Dåligt

Roland, Suhr

Reste i grupp, Affärsresenär
Für Leute die Party machen wollen ist das ganz ok Aber ein Deposit zu verlangen für das Zimmer und es hat nicht mal eine Minibar obwohl das lt. Beschreibung da sein sollte finde ich daneben. Das Casino im eigenen Haus ist die Krönung unfreundlicher geht es nicht, noch nie ein Casino erlebt wo die Mitarbeiter dermassen unfreundlich waren Nie wieder dieses Casino und Hotel
Bodde här 4 nätter i september 2023
Svar från Joao Soares 29 okt. 2023
Dear Roland,We sincerely appreciate your feedback and would like to extend our gratitude for taking the time to share your thoughts about your recent experience with us. We truly value the opinions of our customers as they help us identify areas where we can improve and continue to provide the best service possible.We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. We are committed to learning from this and taking the necessary steps to improve our offerings. Your feedback will undoubtedly help us grow and better serve you and our future customers.Best regardsJoao SoaresGuest Relations Manager

8/10 Bra

hyunok

Bodde här 3 nätter i september 2023
Svar från João Soares 28 sep. 2023
Dear hyunokThanks so much for your positive review! We appreciate your support.We hope to serve you again in the future.Best regardsJoão SoaresGuest Relations Manager

8/10 Bra

Yvonne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gode fasiliteter
Et hotell med fantastisk service og gode fasiliteter. Anbefaler Club rom. Men rommene trenger oppgradering. Gamle tepper og luktende aircon. Fin plassering, nært alt du trenger.
Bodde här 4 nätter i september 2023
Svar från Joao Soares 19 sep. 2023
Dear Yvonne,Thank you for taking the time to share your feedback about your experience with us. We truly value all feedback, both positive and negative, as it helps us identify areas for improvement and provide better service to our customers.Once again, thank you for bringing this to our attention. We're continuously striving to improve and provide the best service possible, and your feedback is instrumental in helping us achieve that goal.Sincerely,Joao SoaresGuest Relations Manager

8/10 Bra

Renato

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Albergo completo di tutto, ottima posizione
Bodde här 5 nätter i september 2023
Svar från Joao Soares 19 sep. 2023
Dear RenatoThank you for taking the time to review your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score!Your feedback lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.We hope to see you again.Regards,Joao SoaresGuest Relations Manager

8/10 Bra

Zardasht

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location nice place to spend your holiday at
Bodde här 6 nätter i augusti 2023
Svar från Joao Soares 12 sep. 2023
Dear ZardashtI'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

6/10 Okej

Marco

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 11 nätter i augusti 2023
Svar från Joao Soares 12 sep. 2023
Dear Marco, Thank you for the review. We would request you to please send an email with more information, so we can provide a better experience on the future.We hope you had a wonderful journey. Regards, Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Terence

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
5/5 hotel super bien situé !
Svar från Joao Soares 12 sep. 2023
Dear TerenceI'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

6/10 Okej

Dylan Fabrizio

Gillade: Renlighet och personal och service
.
Bodde här 7 nätter i augusti 2023
Svar från Joao Soares 12 sep. 2023
Dear Mario, Thank you for the review. We would like to apologize for the bad experience.We would request you to please send an email with more information, so we can provide a better experience on the future.We hope you had a wonderful journey. Regards, Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Joseph

Reste med sin partner
Gillade: Bekvämligheter
Prompt check in, staff was very helpful nothing was an issue and breakfast was great
Bodde här 12 nätter i augusti 2023
Svar från Joao Soares 12 sep. 2023
Dear JosephThank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us, and we look forward to serving you again in the future.Best regards

6/10 Okej

Ben

Reste med familjen
Die Lage hat dann doch überrascht... Party Meile direkt ums Eck. Mit viel Krawall und betrunkenen Party-Leuten. Für Familien-Urlaub nicht zu empfehlen. Das 1. Zimmer war nicht ansprechend auch wenn es die gebuchte "Kategorie" war. Mitarbeiter waren bemüht dennoch konnten wir erst am 3. Tag in ein anderes Zimmer wechseln, was schon doll auf die Stimmung gedrückt hat. Das Frühstück war langweilig und jeden Tag das selbe. Geschmack war so la la. Die Zimmer waren ok, nicht wirklich sauer, aber auch nicht dreckig, Das Hotel und die Einrichtung stark in die Jahre gekommen. Die Mitarbeiter waren nett. Der "Hotel-Strand" in der Bucht ist laut und wird nonstop mit lauter Musik von der Bar beschallt. Für Malta reichen dann auch 5-7 Tag, mehr ist dann doch im Sommer zu anstrengend und immer das gleiche.
Bodde här 12 nätter i juli 2023
Svar från Joao Soares 12 sep. 2023
Dear Ben,We're truly sorry to hear that your experience fell short of your expectations. We're committed to ensuring that each and every customer has a positive experience with us, and we regret that this was not the case for you.St. Julians is indeed a very vibrant area, we do understand your concerns, as it cannot be the ideal place in some extent, to persons who are looking for a peacefull area.Best regardsJoao SoaresGuest Relations Manager

10/10 Fantastiskt

Nassim

Bodde här 8 nätter i augusti 2023
Svar från Joao Soares 19 sep. 2023
Dear NassimThank you for taking the time to review your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score!Your feedback lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.We hope to see you again.Regards,Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Gleicy

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All hood nothing to complain
Bodde här 7 nätter i augusti 2023
Svar från Joao Soares 30 aug. 2023
Dear GleicyI'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

8/10 Bra

Andreia, Newbury

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i augusti 2023
Svar från Joao Soares 30 aug. 2023
Dear AndreiaI'm thrilled to hear that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

10/10 Fantastiskt

Ray

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
A fantastic hotel close to the beach, bars and restaurants. Would highly recommend.
Bodde här 7 nätter i augusti 2023
Svar från Joao Soares 30 aug. 2023
Dear Ray,I am absolutely thrilled to read your wonderful review about your experience in InterContinental Malta. Thank you so much for taking the time to share your experience. We hope to see you in the future!Best regardsJoao SoaresGuest Relations Manager

10/10 Fantastiskt

Surjit, Gerrards Cross

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel staff were very excellent and very attentive. Especially once they knew my son had a nut allergy. They proceeded to clearly mark the ingredients on the food counter and on occasion when we dined in , they prepared his food separately. There is a lot of construction in and around the hotel which makes it a bit noisy on occasion was the only downside.
Bodde här 7 nätter i augusti 2023
Svar från Joao Soares 30 aug. 2023
Dear SurjitThank you for taking the time to review your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours with a high score!Your feedback lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.We hope to see you again.Regards,Joao SoaresGuest Relations Manager

8/10 Bra

Fabrice Claude Marie

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
I liked the room and the breakfast staff.
Bodde här 15 nätter i juli 2023
Svar från Joao Soares 30 aug. 2023
Dear Fabrice Claude MarieThank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us, and we look forward to serving you again in the future.Best regardsJoao SoaresGuest Relations Manager

6/10 Okej

Alessandra, CINISELLO BALSAMO

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
L’hotel dalle foto sembra meraviglioso ma sia foto che descrizione traggono in inganno: l’hotel è enorme una costruzione imponente ma non è sulla spiaggia perché sebbene vicino bisogna uscire dalla struttura. Inoltre le foto che raffigurano la spiaggia non corrispondono neanche lontanamente alla realtà della spiaggia stessa. Abbiamo preso la mezza pensione pagando 35 euro a persona per mangiare sempre le stesse cose: menu con prodotti buoni e cucinati bene ma varietà inesistente. In un hotel a 5 stelle ti aspetti un servizio diverso. Non so se è perché abbiamo prenotato tramite Expedia ma ci è stata data una camera che puzzava di umido e di chiuso e nella quale l’aria condizionata non funzionava per cui al 4 giorno ho chiesto il cambio stanza che mi è stato accordato ma mi sarei aspettata almeno delle scuse o un omaggio per il disservizio e il disagio. Ringrazio Andrea della reception che si è prodigato ed è stato gentilissimo e professionale nell’assisterci anche al momento del check out quando ci hanno addebitato spese non dovute (anche questo inaccettabile per un hotel di questo livello) In generale non consiglierei questo hotel sia per la location che per i servizi che non sono all’altezza di un hotel a 5 stelle
Bodde här 11 nätter i augusti 2023
Svar från Joao Soares 30 aug. 2023
Dear Alessandra,Thank you for taking the time to tell us about your experience at InterContinental MALTA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Joao Soares

6/10 Okej

tony

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Maintenance being carried out at 8:30am wasn’t the wake up call we had in mind. In addition to this the pool bar staff were very unorganised and didn’t seem to understand how to make the cocktails which are on the menu and were unable to correct the issue. The over all service was lacking from what you would expect from the 5star hotel and felt more holiday inn level of service. Having now been to the area I think I would consider a number of other hotels over this one.
Bodde här 2 nätter i augusti 2023
Svar från Joao Soares 30 aug. 2023
Dear Tony,Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental MALTA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Sincerely,Joao SoaresGuest Relations Manager

8/10 Bra

Christian Norr

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i juli 2023
Svar från Joao Soares 30 aug. 2023
Dear Christian Norr,Thank you so much for your review! I'm thrilled to see that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

10/10 Fantastiskt

Susana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved it!!
Bodde här 5 nätter i augusti 2023
Svar från Joao Soares 30 aug. 2023
Dear Susana,Thank you so much for your review! I'm thrilled to see that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

8/10 Bra

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i juli 2023
Svar från Joao Soares 30 aug. 2023
Dear Karen,Thank you so much for your review! I'm thrilled to see that you enjoyed your experience. Your feedback truly means a lot to us. We look forward to serving you again soon!Best regardsJoao SoaresGuest Relations Manager

8/10 Bra

Angela

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel itself is very nice, mostly clean, in good condition and with good facilities. However the immediate area is basically clubland. It’s noisy, dirty, and at night sometimes intimidating.
Bodde här 7 nätter i juli 2023
Svar från Joao Soares 30 aug. 2023
Dear AngelaThank you for taking the time to review your experience at InterContinental Malta.Your feedback lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.The location is indeed quite central, and can get busy throughout the night, i hope that you managed to enjoy the warmth night of the Maltese Islands eventhough.We hope to see you again.Regards,Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Tarryn

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This has honestly been a once in a lifetime holiday. I have never come across such incredible staff. Nothing was ever too much and they all went out of their way to make sure we were happy, from gluten free food options to chocolates to help bribe my fussy son to eat and everything in between. Thank you all so much!!
Bodde här 7 nätter i juli 2023
Svar från Joao Soares 30 aug. 2023
Dear Tarryn,Thank you so much for taking the time to share your positive review. We are thrilled to hear that you had a great experience whilst staying with us. Your kind words and appreciation mean a lot to us.We are committed to delivering the best quality and service to our customers, and it's truly rewarding to know that we were able to meet your expectations. Once again, thank you for your wonderful review. Best regards,Joao SoaresGuest Relations Manager

2/10 Väldigt dåligt

Helin

Gillade inte: Boendets skick och faciliteter
Bodde här 8 nätter i juli 2023
Svar från Joao Soares 30 aug. 2023
Dear Helin, Thank you for the review. We would like to apologize for the bad experience.We would request you to please send an email with more information, so we can provide a better experience on the future.We hope you had a wonderful journey. Regards, Joao SoaresGuest Relations Manager

4/10 Dåligt

Clare

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Not a 5 Star experience at all. Hotel is NOT located on a private beach as per listing. Hotel actually has very small roped off section of St Julian's public beach located in the towns tiny cove. Location of hotel is approx 300 metres away in the middle of a very busy street that is part of a one way system with heavy vehicle use. There is an extraordinary amount of high rise construction in the area immediately surrounding the hotel. It is noisy, dusty and vehicle access to the hotel is frequently restricted by lorries delivering materials to the construction sites. Given the proximity and volume of construction in the area we feel the hotel should make guests aware at the time of booking as there is no doubt that it made it very difficult to enjoy our stay. As a heads up, the hotel opposite is advertising that their building work is not expected to complete until Summer 24. I would also caution families with young children against using the hotel. St Julians is a busy resort with a very established adult night life. The hotel hosts single sex groups of young adults who were noisy and inconsiderate of other guests when they left the hotel in the evening (circa 11.30pm), came back in the morning (from 4.30am) and at breakfast where it was clear they had been out partying all night and had come to sober up. Perhaps as a result of the above the hotel looks and feels tired. The decor and general maintenance is below par all of which contributed to the less than 5 star experience
Bodde här 3 nätter i juli 2023
Svar från Joao Soares 30 aug. 2023
Dear ClareI'm sorry to hear that you weren't satisfied with your experience. We truly value your feedback and take every review seriously. Our goal is to ensure that each customer has a positive experience with us, and it seems like we fell short in your case.Noticing some points where the hotel cannot control such as construction sites and the location itself, even though your feedback is essential in helping us improve our services and provide a better experience for all our customers.Best regardsJoao SoaresGuest Relations Manager

8/10 Bra

Filip

Gillade: Renlighet, personal och service och rummets bekvämlighet
EASTER TIME
Easter in Malta, beach was closed at the beginning, infinity pool was opened in the middle of our stay. Hotel is old, realny big, needs renovation.
Bodde här 10 nätter i april 2023
Svar från Joao Soares 30 aug. 2023
Dear Filip,Thank you for taking the time to tell us about your experience at InterContinental MALTA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing InterContinental, Sincerely,Joao SoaresGuest Relations Manager

10/10 Fantastiskt

Pui Shan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very attentive. Plenty to do in the hotel.
Bodde här 4 nätter i juli 2023
Svar från Joao Soares 30 aug. 2023
Dear Pui ShanThank you for taking the time to review your experience at InterContinental Malta.It gives me such a great satisfaction to receive reviews like yours.Your feedback lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.We hope to see you again.Regards,Joao SoaresGuest Relations Manager

8/10 Bra

Anthime

Gillade: Renlighet
Établissement coorect mais que ne mérite pas les 5 étoiles. Personne de l accueil pas compétente. Contrairement au personnel du petit déjeuner. Des gros problèmes d humidité ( deux changements de chambre pour nous) A savoir certains endroits pas accessibles à tous sauf si vous payez plus. 60 € la piscine roof top 10 € le petit déj en extérieur
Bodde här 14 nätter i juli 2023
Svar från Joao Soares 28 aug. 2023
Dear Anthime, Thank you for the review. We can understand that you had a mixed experience of staying with us. We would like to apologize for the bad experience and assure you that the management has taken a note of the same and is working on taking action to ensure none of these things happen again. We would request you to please send us an email with more information. We hope that you will give us another chance and would give us an opportunity to show that this was just an exception. We hope you had a wonderful journey. Regards, Team InterContinental Malta

10/10 Fantastiskt

Hao, Dubendorf

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Staff was really helpful and kind. Even during peak time of breakfast, they are organized and served quickly. Location is very convenient, with a lot of activities (cinema, bowling etc.) nearby. We had a great stay.
Bodde här 5 nätter i juli 2023
Svar från Joao Soares 28 aug. 2023
Dear Hao,Thank you for taking the time to tell us about your experience at InterContinental Malta.It gives us such a great satisfaction to receive reviews like yours with a high score on everything! Your comments lift up the spirits of our team and shows us that our efforts to go the extra mile have been met.Again, thank you for choosing InterContinental, and if we can be of assistance to you, please contact us.Sincerely,Team InterContinental Malta