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Recensioner av DoubleTree by Hilton Sterling - Dulles Airport

4 out of 5
DoubleTree by Hilton Sterling - Dulles Airport
21611 Atlantic Blvd, Sterling, VA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 515 av 944 recensioner" "
8 - Bra i betyg. 263 av 944 recensioner" "
6 - Okej i betyg. 88 av 944 recensioner" "
4 - Dåligt i betyg. 49 av 944 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 944 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jeanette, Malmö

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
July vacation
The stay was good! Nice beds, good breakfast (not included)
Svar från Anna 12 sep. 2015
Hello Jeanette, Thank you for taking time to complete a review regarding your stay at our hotel. I am glad you found the bed and breakfast to be enjoyable. I hope you can come again soon. Sincerely,

10/10 Fantastiskt

Erik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Sven

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Javon, Leesburg

Gillade: Boendets skick och faciliteter
Perfect location, not hard to find and the staff was amazing.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Jason

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel and Staff are great! Room was clean and comfortable. Breakfast was a bit high in price but was ok overall.
Bodde här 2 nätter i mars 2024

4/10 Dåligt

Omid, Long Beach

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I cannot believe this property is qualified as a four-star hotel. The facilities are very old; the rooms are outdated. This is way below the DoubleTree standard. I was just shocked.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

James

Reste med familjen
Nice clean property. Very convenient.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Erin

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I was assigned a room (at 10 pm) that was dirty and then reassigned a room that had no towels in the bathroom.
Bodde här 1 natt i mars 2024
Svar från hm 8 mars 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

4/10 Dåligt

Dyonne

Gillade: Personal och service
The rooms require refreshing. I had to change rooms because the remote control did not work. However, the furniture is dated with scratches and the bed skirts require replacing in all the rooms. The gentleman that checked me in was professional but had to change my room due to the initial room left a lot to be desired. Moreover, the room that I moved to didnt have any shower gel. I don't quite understand the standards for such a prominent hotel back in the day.
Bodde här 1 natt i mars 2024
Svar från hm 8 mars 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 Fantastiskt

Luis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från hm 8 mars 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

6/10 Okej

William

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I would love the hotel more if it had all its doors intact and didn't have occasional floods (generally) or shield bugs in my room (my room specificallu)
Bodde här 2 nätter i februari 2024
Svar från hm 26 feb. 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 Fantastiskt

Asefa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I just liked it.
Bodde här 2 nätter i februari 2024
Svar från hm 26 feb. 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

10/10 Fantastiskt

Cindy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close enough to shops but far enough for some piece and quiet.
Bodde här 1 natt i februari 2024
Svar från hm 26 feb. 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

2/10 Väldigt dåligt

Chintan

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Na
Bodde här 1 natt i februari 2024
Svar från hm 12 feb. 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 Fantastiskt

Hiroko

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful hospitality I’ve never had before. Thank you so much for assistant manager Kevin!
Bodde här 2 nätter i februari 2024
Svar från HM 5 feb. 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

10/10 Fantastiskt

Gregory

Bodde här 1 natt i februari 2024
Svar från HM 5 feb. 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

8/10 Bra

Toni

Bodde här 1 natt i januari 2024
Svar från HM 5 feb. 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

4/10 Dåligt

Michael

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Cleaning Crews Need to Check Appliances/Plumbing
They service was fine, but not my first initial room. When my son and I got into the room we put our things away and was about to settle down for the night. When I turned on the shower the main faucet line would not fully change to the shower setting..I asked for new room they said we will just send Maintenance. Maintenance said they fixed it, when I to try it again, it was broke. So I finally got a new room. I highly recommend your cleaning crews should check appliances and plumbing while they are cleaning, so they can report issues.
Bodde här 1 natt i december 2023
Svar från HM 2 jan. 2024
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize, and I hope you will give us another chance

10/10 Fantastiskt

Ruth

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The personnel were very cordial and welcoming, we felt very comfortable.
Bodde här 4 nätter i december 2023
Svar från HM 2 jan. 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

10/10 Fantastiskt

andrew

Affärsresenär
Bodde här 1 natt i december 2023
Svar från HM 2 jan. 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

6/10 Okej

Johanna

Affärsresenär
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från HM 2 jan. 2024
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize and I hope you will give us another chance

10/10 Fantastiskt

Heidi

Bodde här 1 natt i december 2023
Svar från HM 2 jan. 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

2/10 Väldigt dåligt

Joyce

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Woke up after our third night with bed bug bites. I complained to the staff and was told a manager will reach out to me. We checked out and have not heard anything back. Terrible experience! Terrible service! Do NOT stay at this hotel. Plus now I’m terrified to bring back bed bugs home with us. We will have to get an exterminator to avoid contaminating our home.
Bodde här 3 nätter i december 2023
Svar från HM 18 dec. 2023
Dear Ms. Joyce, we are sorry to hear about your bad experience with us. We are investigating this matter, and we will contact you today.

8/10 Bra

Jayne

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Fantastiskt

Joel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från hm 26 feb. 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

8/10 Bra

Helen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Extremely polite and friendly staff. Clean and quiet. Only drawback was shower water temperature was warm, not hot-even when first using. Overall a very nice convenient hotel. Thank you!
Bodde här 2 nätter i november 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
It smelled like a nursing home. Had to run to the store to spray down everything with Lysol and Febreze. Towels/Wash cloths had stains on them. Found almonds on the floor from someone’s previous stay. Wallpaper was ripped right in the middle of the wall. I was not at all satisfied with my stay. Very uncomfortable
Bodde här 3 nätter i november 2023
Svar från HM 2 jan. 2024
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize and I hope you will give us another chance

10/10 Fantastiskt

Felicia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a wonderful time. We also enjoyed the Spiritual Awakening Expo.
Bodde här 2 nätter i november 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Fantastiskt

Brian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All was done promptly
Bodde här 1 natt i november 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel very good
Bodde här 1 natt i november 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Fantastiskt

Tanise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

6/10 Okej

Sarah

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Mya

Bodde här 1 natt i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 Bra

Ahmed

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I thought the check in staff was helpful and friendly and gave me good advice for a restaurant to eat lunch.
Bodde här 1 natt i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 Bra

Eddie

Bodde här 1 natt i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 Bra

Helen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to my family
Bodde här 2 nätter i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Fantastiskt

Mohammad Haroon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Fantastiskt

Cary

Bodde här 1 natt i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 Dåligt

Mohmmadhassan

Gillade: Bekvämligheter
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Room was badly ventilated. Disinfectant odor made it difficult to breathe. Staff were not helpful to resolve tge issue.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Brittany

Bodde här 1 natt i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Fantastiskt

Ragnheidur

Bodde här 1 natt i oktober 2023

6/10 Okej

Bechshanna

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Hotel lobby smelled like onions and body odor
Bodde här 1 natt i oktober 2023

6/10 Okej

Beth

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The only thing that was really bad was the water from the sink and shower. The sink sprayed in all different directions and the shower pressure was not good. Other than that the beds were great and the place was very clean.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Susan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

8/10 Bra

Katya

Bodde här 1 natt i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Fantastiskt

Deborah

Bodde här 1 natt i oktober 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Fantastiskt

Anna

Bodde här 1 natt i september 2023
Svar från HM 18 dec. 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 Dåligt

David

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
A “$6” mixed drink at the bar cost $14. The breakfast that is free at Choice & Quality hotels cost $16. No ice machines were in service. There were no vending machines and the snack bar was very poorly stocked. 👎👎👎
Bodde här 2 nätter i september 2023
Svar från GM 26 sep. 2023
Thank you for taking the time to share feedback following your recent visit. I am sorry for the ice machine in your floor is not working and alsao it is another apology that our teams did not inform you that it is working in another floor and I appreciate you letting us know. I hope we can welcome you back again in the future for a truly excellent visit.

10/10 Fantastiskt

Rose M.

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great customer service
Bodde här 1 natt i september 2023
Svar från GM 26 sep. 2023
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från GM 26 sep. 2023
Thank you for your stay with us and for taking the time to post your review. We strive to ensure our guests enjoy their accommodations with us. We always offer the best value possible within DoubleTree Sterling . We thank you for your business, and hope to see you again soon!