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Recensioner av Extended Stay America Suites Washington DC Sterling

2.5 out of 5

Recensioner

6,6
10 - Fantastiskt i betyg. 136 av 486 recensioner" "
8 - Bra i betyg. 90 av 486 recensioner" "
6 - Okej i betyg. 90 av 486 recensioner" "
4 - Dåligt i betyg. 80 av 486 recensioner" "
2 - Väldigt dåligt i betyg. 90 av 486 recensioner" "

6,8/10

Renlighet

7,0/10

Personal och service

6,4/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Dassalegn

Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Seung Beum

Bodde här 4 nätter i januari 2024

8/10 Bra

Rachel

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Mirian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

6/10 Okej

Zuyao

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Shirley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

8/10 Bra

JOSE RODRIGO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Bodde här 1 natt i december 2023

8/10 Bra

Marvy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
BIEN PARA EL PRECIO
Bodde här 1 natt i november 2023
Svar från Hotel Management 6 dec. 2023
Dear Marvy, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

8/10 Bra

Ato

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Adriana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was good
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Diego, Ashburn

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of the most enjoyable locations in the west side of Northern Virginia: main hwys are very accessible but the hotel is not on the freaking on-ramp, a welcomed “feature.” Parking is great, staff have been nice. There’s shopping and food within walking distance, a huge plus if not living in a car is of interest.
Bodde här 1 natt i november 2023
Svar från Hotel Management 16 nov. 2023
Dear Diego, Thank you for your generous comments and highlighting our great location. We are glad you enjoyed our convenient highway location and appreciated the many restaurant choices nearby. Your comments regarding the service extended to you by our staff are very gratifying to read, and it will be a pleasure to share your feedback. Thank you again. We hope you will choose Extended Stay America the next time you visit. Sincerely,Hotel Management

6/10 Okej

Jonathan

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Isabelle

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

8/10 Bra

JOSE RODRIGO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good thank you.
Bodde här 1 natt i november 2023

4/10 Dåligt

Rita

Gillade inte: Renlighet och boendets skick och faciliteter
The property is not what we expected. It was rundown and did not smell good. Sorry
Bodde här 3 nätter i oktober 2023
Svar från Hotel Management 2 nov. 2023
Dear Rita, Thank you for choosing us and sharing your thoughts. We appreciate your feedback and apologize for any disappointment with the property. We understand that your expectations may not have been met during your stay. Guest feedback is important, and we will work to address any concerns to improve the overall experience for our guests. We hope you had some positive aspects to your stay and will consider giving us another opportunity. Your satisfaction is our goal, and we aim to provide a more pleasant stay next time. Sincerely,Hotel Management

2/10 Väldigt dåligt

PORTIA

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nobody should be living in this. Hotel staff make excuses as to the filthy and unsafe conditions.
Bodde här 1 natt i oktober 2023
Svar från Hotel Management 28 okt. 2023
Dear PORTIA, Thank you for sharing your review of your recent stay at our hotel. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

4/10 Dåligt

Brad

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Babak

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Donna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The people turned out to be really helpful, they understood about my little mishap, i turned on the heat an made the fire alarm go off. Scared myself but let them know it was me. Met a few really nice people onw with this awesome Shelby Ford an another from London, England who was biking across the states, had a good trip an awesome stay. Thank you very much, didnt see much of employees cause it was late an early morning when there.
Bodde här 1 natt i september 2023
Svar från Hotel Management 27 sep. 2023
Dear Donna, We're thrilled to hear that our staff was helpful and understanding during your stay at Extended Stay America. It sounds like you had some exciting encounters with fellow guests as well! Thank you for your kind words and for choosing our hotel. We hope to have you back for another enjoyable stay in the future. Safe travels!SincerelyHotel Management

4/10 Dåligt

Jose M

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Location is great. Furniture in the room was awful. Don't recommend this Extended Stay.
Bodde här 1 natt i augusti 2023
Svar från Hotel Management 17 aug. 2023
Dear Jose, We appreciate your positive feedback about our hotel's convenient location. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations shortly. Sincerely,Hotel Management

6/10 Okej

Anne G.

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
In need of overall refresh; tub was yellowed, drain corroded, shower controls wobbly, bath fan sounded like an airplane and bathroom frequently had cigarette odor.
Bodde här 2 nätter i augusti 2023
Svar från Hotel Management 8 aug. 2023
Dear Ann, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Your remarks are shared with our housekeeping and maintenance team, and we will take appropriate steps to ensure future guests do not encounter the same issues. You are always welcome to reach out to us at the front desk for any assistance. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

6/10 Okej

DAVID

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023

4/10 Dåligt

Danielle

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Selwyn

Gillade: Renlighet och personal och service
Bodde här 1 natt i juli 2023

8/10 Bra

John

Gillade: Renlighet
Gillade inte: Personal och service
There is no common rest room facility
Bodde här 1 natt i juni 2023

8/10 Bra

JOSE RODRIGO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Valonte

Gillade inte: Renlighet och personal och service
The room I stayed in had roaches and the towels was dirty. I had to have come back and clean the room. This property shouldn’t be letting anyone stay here. It needs to be exterminated
Bodde här 3 nätter i juni 2023
Svar från Hotel Management 28 juni 2023
Dear Valonte, Thank you for choosing our hotel. We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

2/10 Väldigt dåligt

Myranda

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The outside of the building appeared fine. The lady at the desk was polite and friendly. The room smelled like someone had be smoking in there daily for months. There was an odd red stain on the rug. We ended up leaving and not staying the night because the smell was so offensive. The manager called me the next day and offered a full refund. I do not recommend this property for anyone with sensitive lungs.
Bodde här 1 natt i juni 2023
Svar från Hotel Management 26 juni 2023
Dear Myranda, Thank you for being our guest. We regret your room was not spotless and fresh, which resulted in a disappointing experience. We have checklists to inspect every suite after we have serviced it. Unfortunately, we might have missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

10/10 Fantastiskt

Sidi

Bodde här 1 natt i juni 2023

8/10 Bra

JOSE RODRIGO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muy bueno
Muy bien solo por favor una observación, cambien las sillas estan muy manchadas por no decir sucias favor revisarlas y se daran cuenta gracias.
Bodde här 1 natt i maj 2023
Svar från Hotel Management 29 maj 2023
Dear JOSE, Thank you for sharing your positive review of your stay at Extended Stay America. We are glad to hear that your overall experience was satisfactory. We appreciate your observation regarding the chairs in your room. Your feedback is important to us, and we will promptly review and address the condition of the chairs to ensure a clean and comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay in the future.Best regards, Hotel Management

6/10 Okej

David

Bodde här 2 nätter i april 2023

2/10 Väldigt dåligt

Deb

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2023

4/10 Dåligt

Kel De Gracia-

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The elevator was down and unfortunately that day I was limping so I will not be able to climb up the stair. I asked if she can put us on the 1st floor or even on the 2nd floor but still she puts us on the 3rd floor.
Bodde här 1 natt i april 2023
Svar från Hotel Management 25 apr. 2023
Dear Kel De Gracia, Please accept our apologies for the inconvenience you encountered during your time with us. Your satisfaction is our top priority; therefore, we sincerely regret failing to meet your expectations. We are working to resolve this issue immediately and hope you will allow us the opportunity to host you again for a more satisfying stay.Sincerely,Hotel Management

6/10 Okej

Roselle

Affärsresenär
Gillade: Personal och service
Elevator didn’t work and I’m on crutches
Bodde här 1 natt i april 2023
Svar från Hotel Management 23 apr. 2023
Dear Roselle, Thank you for taking the time to share your feedback. We value your comments as we continually strive to improve our services and facilities. It is disappointing to read about the temporary issue with our elevator and how this tarnished your experience. We'll be sure to address this immediately and prevent such matters from affecting future guests. We hope you will consider giving us another chance to host you again and show you the seamless accommodation you deserve.Sincerely,Hotel Management

6/10 Okej

Rose Jane

Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

Claude

Gillade inte: Personal och service och boendets skick och faciliteter

4/10 Dåligt

Robert

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Rooms are worn out and out dated.
Bodde här 2 nätter i februari 2023
Svar från Hotel Management 25 feb. 2023
Dear Robert, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you and apologize for any inconvenience caused. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. Thank you.Sincerely,Hotel Management

2/10 Väldigt dåligt

minhhoang

the hotel had no rooom available and turned me away. i had to call hotels.com to ask for the refund . Hotels.com didn’t even know the hotel had no room .
Bodde här 1 natt i februari 2023
Svar från Hotel Management 20 feb. 2023
Dear minhhoang, Thank you for taking the time to share your comments. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again.Sincerely,Hotel Management

4/10 Dåligt

Greymi

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i februari 2023

4/10 Dåligt

Kevin

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
They didn't have anything for the kitchen, like nothing to cook with or no plates, forks ect..
Bodde här 1 natt i januari 2023
Svar från Hotel Management 27 jan. 2023
Dear Kevin, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management

2/10 Väldigt dåligt

Melissa

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Our room smelled like a fresh cigarette. From the little bit of time that our belongings were in the room they reek of cigarette smoke. Aside from that, it was a fire waiting to happen. The clerk at the desk graciously put us in a different room which smelled better but that might have been due to both hotel windows being wide open when we arrived to the room. The trash in our room hadn’t been emptied from the “party” before. Such a bummer to be on a family trip and have to deal with stuff like this. I hate to say but probably one of the worst hotels I’ve stayed in.
Bodde här 1 natt i november 2022
Svar från Hotel Management 28 nov. 2022
Dear Melissa, thank you for being our guest and for the valued feedback. We are sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

4/10 Dåligt

Roberto Carlos Arce

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Halls smelled like smoke and weed. The “breakfast bar” was just coffee and granola bars. Rooms were okay, outdated and bathrooms were not cleaned well. Convenient location but a bad hotel overall. Would not be coming again and do not recommend anyone stay.
Bodde här 4 nätter i november 2022
Svar från Hotel Management 16 nov. 2022
Dear Roberto, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

2/10 Väldigt dåligt

Emily

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Had trouble checking in. They showed us as no show when we made sure to call in and notify them of late check in directly After booking. Lady clicked on th damn computer for 10 mins before telling us there was an issue and it’s onl because I spoke up. Didn’t offer us a room another way until I ask
Bodde här 1 natt i oktober 2022
Svar från Hotel Management 31 okt. 2022
Dear Emily, we apologize for the frustration you experienced during your visit to our hotel. We value our guests' feedback and will take measures to ensure this is not repeated with our guests. It will be an honor to welcome you back to our hotel and serve you with much better hospitality.Sincerely,Hotel Management

2/10 Väldigt dåligt

John

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Hotel was very dark and dingy. Bathroom floor was peeling up. A used toilet sat in the hallway for both days I was there. The last night of the the stay the A/C in the hallway caught fire at 2:30am filling the hotel with smoke.
Bodde här 2 nätter i september 2022
Svar från Hotel Management 16 sep. 2022
Dear John, thank you for staying with us and providing your feedback. We take your comments seriously. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management

2/10 Väldigt dåligt

Sanjay

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Room was smelling bad
Bodde här 1 natt i augusti 2022
Svar från Hotel Management 29 aug. 2022
Dear Sanjay, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management

6/10 Okej

Sandeep

Gillade: Personal och service
Gillade inte: Bekvämligheter
Breakfast was just coffee and muffin. No protein option.
Bodde här 1 natt i juli 2022
Svar från Hotel Management 24 juli 2022
Dear Sandeep, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management

8/10 Bra

Vecihi, ANKARA

Gillade: Renlighet
Good location. Standard ESA quality.
Bodde här 5 nätter i juli 2022
Svar från Hotel Management 22 juli 2022
Dear Vecihi, thank you for the wonderful review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management

8/10 Bra

Diana

Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Ulises

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i juni 2022

2/10 Väldigt dåligt

Angel

Bodde här 4 nätter i juni 2022