Baseras på 575 verifierade recensioner

De betalade för vistelsen. Vi dubbelkollade.
3,9 av 5
84% rekommenderar det här hotellet
4,1 Städning
4,1 Service och personal
4,0 Rummets bekvämlighet
3,8 Hotellets skick
Verifierade recensioner från Expedia
De betalade för vistelsen. Vi dubbelkollade.
4 av 5
av en verifierad resenär från Regina

Practical

Inskickad 2016-sep-20
Fördelar: Practical and convenient.
Nackdelar: Swimming is like being in a fish bowl.
First placed in a very poor 'mystery' room, we were given another which was more appropriate. Hotels should not stick 'mystery' guests in sub-standard rooms. This is a very bad marketing ploy.
2 av 5
av en verifierad resenär

Rooms in desperate need of renovations.

Inskickad 2016-sep-06
Fördelar: If it was updated it woul dbe great, however not in the state it is in now
Carpet was stained, dirty and damaged. Pillows were terrible and not enough of them and the hotel said they had no more.
Kommentar från Hotellmanagement
2016-sep-15 av Lauri, Hotellmanagement
Thank you for choosing the Valhalla Inn and taking the time to share your feedback. We are sorry to learn that we did not meet your expectations. I am pleased to share that 3 of 5 floors of guestrooms have received renovations with plans currently underway for future upgrades. Our goal is provide our guests with a clean and comfortable stay no matter the room type and your comments have been shared with our housekeeping team for their attention. We do hope that you will consider staying with us again in the future so that we can win back your confidence. Lauri Hoskins Director of Sales
1 av 5
av en verifierad resenär

Inskickad 2016-sep-05
Sucks sucks sucks and it sucked some more. Even more and then some more. After it was more sucky. Then it became terrible. And that's the best part of it the terrible part.
2 av 5
av en verifierad resenär

Looks better in the pictures!

Inskickad 2016-sep-01
Fördelar: Nice big parking lot. Starbucks in the lobby.
Nackdelar: Needs renovating, airing out. Real pictures would be helpful.
There must have been some photoshopping of the rooms. They were outdated, smelly, with lousy pillows. The restaurant was nothing to speak of for the high prices. Only one beer on tap! For the price of this hotel we expected more.
Kommentar från Hotellmanagement
2016-sep-15 av Lauri, Hotellmanagement
Thank you for choosing the Valhalla Inn and taking the time to share your comments. While the hotel does have various different rooms types available in hotel and from our Standard to Deluxe, all represented by photos on our website, our goal is to provide all guests a clean and comfortable stay. Timbers Restaurant does have 1 beer on tap but 5 additional beers are on tap in our Runway 25 Steaklounge and apologize that those were no presented to you at the time or ordering. We apologize that we did not meet your expectations and it is through the valuable feedback of our guests that we are able to use as a training tool for improvements. We do hope that you will consider staying with us again on a future visit so that we can win back your confidence. Lauri Hoskins Director of Sales
3 av 5
av en verifierad resenär från Winnipeg

Only book a renovated room!

Inskickad 2016-aug-22
Only the 2nd floor of the hotel has been renovated. Doesn't state this on Expedia when you book. No price difference for renovated vs. Outdated. They were able to change us to a renovated room which are really very nice. Hotel itself is nice with character. Restaurants have been updated but staff need some hospitality training to suit the upgrade of their restaurants. Salt water pool likely next to be renoed too.
Kommentar från Hotellmanagement
2016-aug-30 av Lauri, Hotellmanagement
J., Thank you for choosing the Valhalla Inn and taking the time to share your feedback. We do apologize for your misunderstanding. We are please to inform you that 3 of the 5 floors of guestrooms have been renovated and all of our guestrooms (subject to availability) are shown on Expedia along with photos of the rooms. Typically there is an upgrade charge that applies for our Deluxe guestrooms. All guest feedback is important to us as means to evaluate our service and your comments have been shared with the team for your review. We hope that you consider staying with us on future visits to Thunder Bay. Lauri Hoskins Director of Sales
3 av 5
av en verifierad resenär från toronto

Convenient location to highway

Inskickad 2016-aug-20
This was a stay on a return trip to Winnipeg. A bit better than the experience on our way there when noisy guests awoke us and carried on for several hours.
Kommentar från Hotellmanagement
2016-aug-22 av Lauri, Hotellmanagement
Thank you for choosing the Valhalla Inn and taking the time to share your feedback. The hotel does have managers on duty & overnight security that are available to do regular patrols to ensure all of our guests enjoy their time with us. We do apologize that other guests had an impact on your stay and hope that you will consider staying with us on future visits to the area. Lauri Hoskins Director of Sales
1 av 5
av en verifierad resenär

Don't stay here

Inskickad 2016-aug-20
Put in old room even though we heard another patron complaining to desk persons and requested to be in a remodelled room. Then they overcharged us for an upgrade. Hair on bed. Go to newer hotels in Thunder Bay
Kommentar från Hotellmanagement
2016-aug-22 av Lauri, Hotellmanagement
Gary, Thank you for taking the time to share feedback from your recent visit. We apologize that we did not meet your expectations. While we do have rooms that have not yet been renovated our goal is to provide clean and comfortable accommodations in all our guestrooms. We do hope that you will consider staying with us again on future visits so that we can win back your confidence. Lauri Hoskins Director of Sales
5 av 5
av en verifierad resenär från Manitouwadge

Stayed one night was picking up family from airpor

Inskickad 2016-aug-14
Quiet room and comfortable beds. Great location for access to airport
Kommentar från Hotellmanagement
2016-aug-17 av Lauri, Hotellmanagement
Debbie, Thank you for choosing the Valhalla Inn and taking the time to share your comments. We are pleased that your time with us was enjoyable and look forward to seeing you again on your next visit to the area. Lauri Hoskins Director of Sales
4 av 5
av en verifierad resenär

Very good customer service

Inskickad 2016-aug-06
Nackdelar: The room that we were originally booked into was dated and not as nice as the one that we ended up with.
When it was discovered that there was a problem with the sofa bed in the room we were immediately looked after. The staff were very friendly and accommodating. The pool and hot tub were clean and enjoyable.
Kommentar från Hotellmanagement
2016-aug-12 av Lauri, Hotellmanagement
Thank you for choosing the Valhalla Inn and taking the time to share your review. We apologize for the issue with the sofa bed on arrive but am pleased that our associates responded quickly to correct and that the rest of your experience was enjoyable. We look forward to welcoming you back on future visits to Thunder Bay. Lauri Hoskins Director of Sales
4 av 5
av en verifierad resenär

Nice hotel close to airport. Very convent.

Inskickad 2016-aug-06
Courteous and helpful staff. Airport shuttle at 4.30 in the mining was the best convenience.
Kommentar från Hotellmanagement
2016-aug-12 av Lauri, Hotellmanagement
Thank you for choosing the Valhalla Inn and taking the time to share your comments. We are happy to know that our 24 hour airport shuttle was an added benefit to your visit and look forward to welcoming you back on your next visit to Thunder Bay. Lauri Hoskins Director of Sales