Put in old room even though we heard another patron complaining to desk persons and requested to be in a remodelled room. Then they overcharged us for an upgrade. Hair on bed. Go to newer hotels in Thunder Bay
Kommentar från Hotellmanagement
2016-aug-22 av Lauri, Hotellmanagement
Thank you for taking the time to share feedback from your recent visit. We apologize that we did not meet your expectations. While we do have rooms that have not yet been renovated our goal is to provide clean and comfortable accommodations in all our guestrooms. We do hope that you will consider staying with us again on future visits so that we can win back your confidence.
Director of Sales