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Recensioner av Grand Hotel Wien

5 out of 5
Grand Hotel Wien
Kaerntner Ring 9, Vienna, Vienna

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 741 av 1003 recensioner" "
8 - Bra i betyg. 188 av 1003 recensioner" "
6 - Okej i betyg. 45 av 1003 recensioner" "
4 - Dåligt i betyg. 16 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 1003 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Thomas

Bodde här 4 nätter i september 2023
Svar från Judith Kunz - Rooms Division Manager 20 okt. 2023
Dear Thomas,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am pleased to see that you were able to enjoy your stay to the fullest with us.Thank you for the score 10 out of 10!Best regards

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2023
Svar från Judith Kunz - Rooms Division Manager 30 jan. 2023
Dear Christopher,Thank you for choosing Grand Hotel Wien and for taking the time to provide feedback about your experience at our hotel.I am very pleased to see that you enjoyed your stay at our Grand Hotel Vienna, Thank you for your very good rating at Hotels.com.Yours Sincerely,

2/10 Väldigt dåligt

Laila

Reste med familjen
Inställt flyg från Landvetter. Ingen återbetalning😡
Bodde här 6 nätter i juli 2022

10/10 Fantastiskt

Jens

Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Eva

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022

6/10 Okej

Fredrik

Reste med familjen
Gillade: Renlighet
VIP Access - always trouble
The hotel was in itself sort of OK, but you do not get the quality of room and the services that you would expect from a 5 star. As is VERY common according to my experience, there was trouble getting the promised VIP Access Gold member benefits, even though I wrote an email and asked the hotel to confirm all details: 1) Room upgrade (if available) - asked for it both in writing and on checkin. They assured room was "already upgraded" since they said the 2 night 800 EUR stay in the exclusive room was upgraded to another exclusive room with better view (second floor towards a busy street). I had to return to reception twice to get a room upgrade which I eventually did. I felt fooled. 2) The 40 EUR in food and drink credits. I wrote, I asked, then upon checkout they tried to ADD 40 EUR to the agreed and already paid room price before they deducted the 40 EUR. I had to explain that since my room service was 50 and the credit was 40 and the room was already paid, it should come to 10, not 50. They corrected it of course, still waiting to get 200 EUR they reserved back on the account. 3) Late checkout two hours was offered. No text stating "if aviailable", only that if we want it is it ok. So I wrote this before arriving at hotel and when I later called reception to let them know we would checkout 2 pm they said only "if available". All in all, I stayed at a luxury hotel and paid top money and felt like a poor cousin from the country having to beg for what I paid for.
Bodde här 2 nätter i april 2022

10/10 Fantastiskt

tom

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
toppenhotell med bra läge
Bodde här 1 natt i april 2022

8/10 Bra

Sezgin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotellet var bra placerad och hade trevlig personal.
Bodde här 3 nätter i november 2021

10/10 Fantastiskt

Magnus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Femstjärnigt toppenläge
Mycket bra beläget hotell med bra service. Tysta och bra rum där det mesta finns. Bra pris i jämförelse med andra 5* hotell.
Bodde här 3 nätter i november 2021

10/10 Fantastiskt

Niklas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2021

10/10 Fantastiskt

Cecilia

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Härlig vistelse
Hotels.com kontaktade inte hotellet angående vilket rum jag hade beställt. Hotellet drog 3300 kronor i deposition, vilket jag tycker är mycket och svårt att hålla koll på. I övrigt en härlig vistelse på ett jättebra hotell. Frukosten innehöll allt. Sängen var lagom hård för mig, men man kunde känna fjädrarna en aning. Jag tyckte ändå att den var bekväm.
Bodde här 3 nätter i februari 2020
Svar från Grand Hotel Wien 5 mars 2020
Dear Cecilia, thank you very much for your great review regarding your recent stay with us at the "Grand Hotel Wien". I am glad to read that you enjoyed our full american breakfast buffet. Please accept my sincerely apologies that the mattress was not up to your expectations. Please rest assured that we have addressed this matter to our highest priority. Thank you again for sharing your experience and we are really looking forward to welcoming you back to our hotel if your travels should bring you back to Vienna again. Sincerely, Horst Mayer General Manager Grand Hotel Wien

10/10 Fantastiskt

Matthias

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2019
Svar från T.Koppitsch 9 dec. 2019
Dear "Matthias", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

10/10 Fantastiskt

Jörgen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2019
Svar från T.Koppitsch 9 dec. 2019
Dear "Jörgen", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

10/10 Fantastiskt

johan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbart
Helt underbart hotell! Supergod frukost! Sängen och kuddarna var helt suveräna! Har aldrig sovit så gott i hela mitt liv! Rekommenderas varmt
Bodde här 3 nätter i oktober 2019
Svar från T.Koppitsch 9 dec. 2019
Dear "johan", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019

8/10 Bra

Anette

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rummet var litet och jag fick små bett i sängen av något.
Bodde här 3 nätter i juni 2019

10/10 Fantastiskt

Jacqueline

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Anniversary
Grand Hotel made us feel like the King and Queen!
Bodde här 1 natt i april 2019

10/10 Fantastiskt

wilhelm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A first class treat
A really superb hotel - in a perfect location for the Opera ball. Thank you for a most enjoyable stay
Bodde här 2 nätter i februari 2019
Svar från T.Koppitsch 19 mars 2019
Dear "wilhelm", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 Fantastiskt

Ulf

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mkt bra hotell i centralt läge
God service, centralt läge och fin byggnad
Bodde här 2 nätter i oktober 2018
Svar från T.Koppitsch 5 nov. 2018
Dear "Ulf", we much appreciate your nice review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2018
Svar från T.Koppitsch 5 nov. 2018
Dear Guest, we much appreciate your nice review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 Fantastiskt

Simon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell med perfekt läge och trevlig personal.
Toppenpersonal, alla var hjälpsamma och trevliga. Det enda negativa var att de krävde en deposition vid incheckning. Frukost ingick inte, men det gör man bäst i att gå ut och äta på alla fantastiska caféer!
Bodde här 2 nätter i september 2018
Svar från T.Koppitsch 26 okt. 2018
Dear "Simon", We much appreciate your review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I am happy to read that you found our staff to be helpful and friendly. I would kindly explain you that we are taking a guaranty at check-in for additional charges ( for example spa treatments, restaurants, minibar). You can do this with a reservation on the credit card or in cash. If there are no additional charges at the time of check-out, the amount will be cancelled or you get back your cash deposit. I will share your feedback with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i mars 2018
Svar från T.Koppitsch 18 maj 2018
Dear Guest, We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas K. Guest Relation Manager Grand Hotel Wien

10/10 Fantastiskt

Mabert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge och fint hotell
En fantastisk vistelse på ett fint hotell i en vacker stad. Personalen är väldigt trevliga. Man bör vara beredd på att hotellet reserverar ca 1000 sek per natt (!) på ens kort. Man får ju tillbaka det, men för oss tog det fem dagar efter hemkomst. Vi testade aldrig frukosten, eftersom vi fick veta vid ankomst att den kostade 35 euro per person. Men det finns många andra ställen runt hotellet där man kan äta frukost, tex på ett av alla de fina cafeerna som finns överallt i staden! Allt som allt dock 9 av 10 poäng till hotellet tycker vi.
Bodde här 3 nätter i april 2018
Svar från T.Koppitsch 28 apr. 2018
Dear Guest, We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från T.Koppitsch 28 apr. 2018
Dear Guest, We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 Fantastiskt

Claes

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lyxigt hotell med fantastisk frukost
Ett fantastisk hotel vad gäller läge i centrum nära Operan och Hofburg(arbete), matmöjligheter på hotellet, superfrukost, lyxigt!
Svar från T.Koppitsch 28 apr. 2018
Dear Guest, We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i mars 2018
Svar från T.Koppitsch 28 apr. 2018
Dear Guest, We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 Fantastiskt

Bo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Strålande hotell men med svindyr frukost
Enastående hotell, perfekt beläget i Wiens centrum. Mycket bra rum, utmärkt service. Enda nackdel var löjligt dyr frukost. 36 EUR/pers för buffé; 26 (!) för kontinental (kaffe och bröd)
Bodde här 4 nätter i mars 2018
Svar från T.Koppitsch 28 apr. 2018
Dear Guest, We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 Fantastiskt

Kristina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vackert med stora rum, som ligger perfekt
Mycket fin rum, med separat toa, vilket är sällsynt nu förtiden , med riktiga blommor. Mycket bra frukost , anpassat till olika kulturer
Bodde här 1 natt i december 2017

8/10 Bra

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell
Väldigt trevligt och ganska dyrt hotell, vi bodde utan fukost så det åt vi på stan. I vårt rum var det svårt att reglera temperaturen, annars var allt perfekt.Wien är en väldigt trevlig stad att besöka så vi var mycket nöjda.
Bodde här 3 nätter i oktober 2017
Dear "Lars", We appreciate your comments regarding your stay at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

8/10 Bra

Caesar

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel generally meets the expectation from a 5-star hotel. It is worth pointing out the courtesy of the staff, the high standars of cleanliness and the very convenient location. The breakfast was satisfactory and enjoyable. The thing that needs attention for improvement is some pieces of furniture in the room such as seats that squeak when used.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

paula

Reste med familjen
Positively wonderful. Room, breakfast and location were excellent
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Hari, Berkeley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gracious staff, clean, and high quality facilities and service.
Bodde här 4 nätter i april 2024
Svar från Judith Kunz - Director of Rooms 12 apr. 2024
Dear Hari,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you very much liked our property and that you find our rooms very gorgeous and extremely clean. Also I appreciate to pass your very positive feedback to our staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you so much!Yours sincerely,

10/10 Fantastiskt

Simon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Grand Vienna hotel is second to none in Vienna. I love staying at this place. Front desk staff was very courteous and pleasant at check-in. It is very important when you are traveler and do not understand the language they speak. Got a room upgrade as a VIP guest. Great experience.
Bodde här 3 nätter i januari 2024
Svar från Judith Kunz - Director of Rooms 24 mars 2024
Dear Simon,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that we were able to meet your expectations. It is a pleasure to me to share your positive feedback to our departments especially to our hard-working staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you!Yours sincerely,

10/10 Fantastiskt

carlos

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Susy at the reception is excellent
Bodde här 1 natt i februari 2024
Svar från Judith Kunz - Director of Rooms 25 feb. 2024
Dear Carlos,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed our Sushi and our service level at the reception desk so that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our staff members. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 Fantastiskt

juha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 3 nätter i december 2023
Svar från Judith Kunz - Director of Rooms 25 feb. 2024
Dear Juha,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 Fantastiskt

Sabina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Will be back!
Bodde här 3 nätter i februari 2024
Svar från Judith Kunz - Director of Rooms 14 feb. 2024
Dear SabinaThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments and that you will be back!We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 Fantastiskt

Valeria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Judith Kunz - Director of Rooms 21 jan. 2024
Dear ValeriaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 Fantastiskt

Goce

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was great
Bodde här 1 natt i januari 2024
Svar från Judith Kunz - Director of Rooms 21 jan. 2024
Dear Goce,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to have a great stay with us.Thank you for your kind comment with your absolute rating with 10 out of 10, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Fantastiskt

Louise, Saint Pie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Judith Kunz - Director of Rooms 21 jan. 2024
Dear LouiseThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 5 out of 5, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Fantastiskt

Katarina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Judith Kunz - Director of Rooms 14 jan. 2024
Dear Katarina,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 10 out of 10!which I will gladly forward to our responsible departments, especially to our food and beverage team.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Fantastiskt

Peter

Bodde här 4 nätter i december 2023
Svar från Judith Kunz - Director of Rooms 14 jan. 2024
Dear Peter,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us in Vienna.Thank you also for your absolute rating with 10 out of 10, which I will gladly forward to our departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Fantastiskt

Marguerite

Bodde här 5 nätter i oktober 2023
Svar från Judith Kunz - Director of Rooms 14 jan. 2024
Dear Marguerite,Thank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 Fantastiskt

Alla

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The best hotel stay in many years
Bodde här 5 nätter i december 2023
Svar från Judith Kunz - Director of Rooms 14 jan. 2024
Dear Alla,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.There is no better praise for us than to hear that we are the best Hotel you have stayed in for many years, thank you so very much for the excellent compliment, which I will gladly forward to our departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

4/10 Dåligt

Evan

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
When we first arrived, we were underwhelmed. There was no one to help us with our bags, and after arriving in our room, there was urine still on the toilet seat. The fire alarm also went off two nights in a row, which meant we were sitting outside in the cold, and only until right before the fire department arrived did they bring us blankets. It was utter chaos, and nobody was there to help us. The breakfast was mediocre, considering the price of €90 for two people. The hotel is in a great location, but for the price point, I recommend other five-star hotels located in the same area. Overall, considering what I paid for the hotel, I am not happy with what I received. Next time I am in Vienna, I will stay elsewhere.
Bodde här 3 nätter i december 2023
Svar från Judith Kunz - Director of Rooms 7 jan. 2024
Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
숙박경험은 훌룡했습니다. 객실도 너무 멋졌습니다. 하시만 벨보이 및 로비에 있는 다른 직원들은 인사도 없었으며, 체크인 체크아웃시 저희의 짐이 많았음에도 불구하고 도움 및 인사조차 없었으며, 아시아인들한테만 도움을 안주는건가 하는 오해도 있었습니다. 그 경험은 매우 불쾌했습니다.
Bodde här 2 nätter i december 2023
Svar från Judith Kunz - Director of Rooms 7 jan. 2024
Dear Anonymous,Thank you for taking the time to share your experience with us.Thank you for your constructive feedback and we are very sorry that you did not enjoy your stay at our hotel and that your stay was marred by the inconvenience of unfriendly check-in and check-out.I would like to assure you that I will discuss your feedback with our Chief Concierge and Front Office Manager to ensure that this does not happen again. I would like to assure you that management will not tolerate staff ignoring our guests and not giving our guests the service they deserve.I would like to assure you that this service does not meet our service standards and we will make the necessary adjustments.I apologise for any inconvenience this may have caused you!It would be nice if you would give us another chance.Please feel free to ask any further questions that I can help you with.Yours sincerely,

2/10 Väldigt dåligt

Alex

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
This just was not a 5 star experience. I stayed for a week and the service - particularly room service - was abysmal. I ordered room service for dinner a total of 4 times, and twice my order was "lost" resulting in delays of several hours. If I order dinner at 18:30, I don't want to be eating at 21:30. If it happens more than once, its not an accident -- its poor management. Frankly, the staff in some places was rude, too. The man in the suit running the breakfast service was terse and I dreaded him. The evening manager of the lobby bar was similarly unpleasant. When a hotel bills itself as a 5-star, luxury hotel, you expect a luxury experience. You're likely to find better service at a highway Marriott. The spa charged €170 for a 50 minute full body massage and I found the quality was not worth the cost. The Four Seasons charges less and offers far better spa service. Who came up with these prices? Not worth it. Better to run down the street to the Hyatt if you want a decent spa experience. The rooms had in-room, self-service tablets that didn't work half the time. Very frustrating to deal with. Every time someone in my corner of the 4th floor slammed a door, my walls and bed rattled. To its credit, the building is pretty and the lobby and hallways were charming. On balance, this was not a pleasant stay. It's a pretty building with 5-star prices but 3-star service and offerings. What a disappointing holiday.
Svar från Judith Kunz - Director of Rooms 7 jan. 2024
Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel Grand Wein
Absolutely fantastic hotel, close to major attractions and transport network. The staff were very attentive and could not to enough for you. The food was excellent. Would thoroughly recommend
Bodde här 3 nätter i december 2023
Svar från Judith Kunz - Director of Rooms 7 jan. 2024
Dear Anonymous,Thank you for taking the time to share your experience with us.I am very pleased to read that you had an absolute fantastic stay at our Grand Hotel and that the location has fit your expectations thank you also for the very positive comment about our attentive staff that I will gladly forward to all our departments.See you soon again at the Grand Hotel Wien.Yours sincerely,

10/10 Fantastiskt

Gjovan, Bronx

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of the best hotels. The service and the rooms were outstanding. Great place to stay in
Svar från Judith Kunz - Director of Rooms 1 jan. 2024
Dear Gjovan,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that the service quality of our outstanding staff and that our beautiful rooms met your expectations. There is no better praise for us than to hear that we are one of the best hotels you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

4/10 Dåligt

Rehan

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Location was great and friendly staff. The rooms and carpeting needs upgrade. Mattresses are old with hard springs and very uncomfortable to sleep. Ownership needs to spend some money to make it look like 5 star.
Bodde här 3 nätter i december 2023
Svar från Judith Kunz - Director of Rooms 1 feb. 2024
Dear Rehan,Thank you for taking the time to share your experience with us. I am very pleased to read that you enjoyed our location and our great friendly staff.Thank you also for the constructive feedback regarding the desired renovation and I am pleased to inform you that we have a renovation in prospect this year, we have already started in January to replace some of the beds and mattresses. I hope that you will be able to try out the new beds during your next stay. It would be nice if you would still give us another chance and let us welcome you back to Vienna. Sincerely,

10/10 Fantastiskt

Varsha

Bodde här 3 nätter i december 2023
Svar från Judith Kunz - Director of Rooms 21 jan. 2024
Dear VarshaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,