The reception staff were ok, reasonably helpful. The spa was closed due to lack of staff but did open early evening, disappointing as we’d arrived mid afternoon to make full use of the facility. The room was adequate , shabby best describes the decor, the bathroom although clean could do with a deep clean and refresh. Breakfast was good, though they could do with the toaster not setting the fire alarm off and us having to evacuate whilst eating. Overall the staff were good the whole place needs investment