Superior Room, Garden Area | Iron/ironing board, free WiFi, bed sheets
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Reviews of Henrietta House, a member of Radisson Individuals

4 out of 5
Henrietta House, a member of Radisson Individuals
27-29 HENRIETTA STREET, Bath, England

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

9.0/10

Cleanliness

6.0/10

Staff & service

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing
Found the hotel very disappointing for the money we paid. Taps in the bathroom not fixed and span when you tried turning them on. Stains on the rug and bathroom towels with big holes in. On the plus side the breakfast was good.
Stayed 1 night in May 2024

2/10 Terrible

Sammi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The gentleman at reception was far from helpful, when checking in he pointed through the restaurant to tell us our room was through there. No offer to help with luggage or facilities. When asked if we could park in the onsite carpark we were just told there was no space and to go to podium (no instructions where it was or how to get there). The hotel and room itself was nice but the room was unbearably cold, myself and my husband both had to wear jumpers to bed. The duvet was so thin which did not help. The plug didn’t work in bathroom. At 1am all we could hear was people above us stomping around and going up and down stairs, so much so the chandelier in the room was swinging. We were unable to have the lie in we needed due to being freezing so we checked out earlier than wanted. When we checked out the same gentleman with no hospitality skills was on the reception desk of which the only thing he said was “nothing left to pay”. Didn’t ask how our stay was etc. All in all we were terribly underwhelmed with our ‘superior boutique room’ stay, it was completely below any expectations and would receive better customer service from staff at a travelodge.
Stayed 1 night in Apr 2024
Response from Reservations Team on 5 May 2024
Dear Sammi,Thank you for your feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,Reservations Team

10/10 Excellent

JEROME

Stayed 1 night in Apr 2024
Response from Reservations Team on 5 May 2024
Dear Jerome,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!Kind Regards,Reservation Team

10/10 Excellent

Stine Holth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024