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Reviews of Novotel Suites Berlin City Potsdamer Platz

3 out of 5
Novotel Suites Berlin City Potsdamer Platz
Anhalter Str. 2, Berlin, BE

Reviews

8.4

Very good

Rating 10 - Excellent. 364 out of 1002 reviews" "
Rating 8 - Good. 472 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms were spacious and cleaned everyday. Staff were friendly and very helpful
Stayed 3 nights in May 2024

10/10 Excellent

joshua

Stayed 5 nights in Mar 2024
Response from Adrian on 17 May 2024
Dear Joshua,thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites team

8/10 Good

Mitra, Vienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and helpful. Beds are amazing. Breakfast was top notch. Overall it was good.
Stayed 3 nights in Apr 2024
Response from Novotel Suites Berlin City Potsdamer Platz on 29 Apr 2024
Dear MitraThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location, close to metro, friendly staff
Stayed 3 nights in Mar 2024
Response from Novotel Suites Berlin City Potsdamer Platz on 18 Apr 2024
Dear JanetThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid, but no frills
The room was a good size, comfortable bed (an actual queen-sized bed, not two twins pushed together.) Breakfast was a bit underwhelming, scrambled eggs were more like an egg loaf, but not bad. Overall, a decent option in a convenient spot.
Stayed 7 nights in Feb 2024
Response from Novotel Suites Berlin City Potsdamer Platz on 11 Mar 2024
Dear Scott, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Anuradha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas market stay
Great location. Rooms were spacious and comfortable
Stayed 3 nights in Dec 2023

8/10 Good

Emily Rose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is very well situated close to public transport links and some tourist attractions. The hotel itself was clean and tidy and the room was plenty big enough for our needs. Down side to this hotel is that when travelling with someone with mobility issues who cannot use the stairs with ease, there were only 2 lifts, and 1 was permanently out of order. We were on the 1st floor and when calling the lift to go down to the ground, it would skip the 1st floor entirely and go to every other floor first before coming back to the 1st which meant it was usually then full of other customers. The lift itself was also quite slow and we often spent 5/10 minutes waiting for the lift. On our final day the 2nd lift also broke down… This is just not good enough. Another downside was that the hotel staff were not very friendly for a customer facing environment, we saw a couple different people on the reception desks, none really willing to engage in a conversation or just a simple hello and a smile. The same goes for the housekeeping staff who we saw on the corridors.
Stayed 3 nights in Nov 2023

8/10 Good

Jayson

Stayed 3 nights in Nov 2023
Response from Novotel Suites Berlin City Potsdamer Platz on 29 Dec 2023
Dear Jayson, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

8/10 Good

Alecs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to attractions and subway and bus stations.
Stayed 5 nights in Nov 2023
Response from Novotel Suites Berlin City Potsdamer Platz on 16 Nov 2023
Dear Alecs,Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay.
Arrived after midday and found the rooms were not ready. However, the receptionist then changed the rooms that we had booked into ones that were next door to each other (two separate bookings) and we left our luggage there before going out for the afternoon. The rooms were large and comfortable, especially for two. We travelled with a family of four, who were sharing. The rooms were made up with new towels daily (3 night stay). The only thing that was not quite so good was that they didn't have any coffee to replenish the drinks tray in the room.
Stayed 3 nights in Oct 2023
Response from Novotel Suites Berlin City Potsdamer Platz on 3 Nov 2023
Dear Emma,Thank you for your stay in Novotel Suites Berlin City Potsdamer Platz and the associated review.We are pleased that you were mostly satisfied with your visit. Nevertheless, we have to recognize that in some points we could not fully convince you of our efforts to offer you the best possible experience.We regret you felt disappointed for not having been replenish with coffee during our daily cleaning. Of course, in such case, it is always possible to go to reception and ask for extra coffee bags if needed. We will be happy to help. Regarding checking-in, we can understand your wish to check in before the official check-in time, especially after a long journey, but we cannot guarantee that your room will be ready before 3pm as it depends from the availability of the rooms on the day in question. We regret that we could not offer you a check-in at the time you requested. Without a doubt, the satisfaction of our guests is our top priority, so we would be very happy about another chance to convince you of this.Kind regardsYour Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

6/10 Okay

Monica

Travelled with family
Liked: Cleanliness, amenities
Only complaint is that they never cleaned the coffee mugs in our room! Asked for clean ones and housekeeping staff said it didn’t have any! Also found moths when we got there!
Stayed 3 nights in Oct 2023
Response from Novotel Suites Berlin City Potsdamer Platz on 1 Nov 2023
Dear Monica,Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and the associated review. We are pleased that you were mostly satisfied with your visit. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible hotel experience. We regret that our housekeeping team made a negative impression during the daily cleaning of your room. As part of our daily cleaning, our team should have refilled your room with some coffee. We apologize if it was not the case. Our housekeeping team is committed to meeting very high service standards and we will take steps to improve even further in this area. Moreover, as soon as we received your feedback regarding moths, we went to check the room you stayed in. We have not found any. However we take such matter very seriously and we conducted a training with members of the cleaning team regarding the measures for the early detection of the insects. We apologize for the fact that there was also cause for criticism.We will do our best to improve in this area as well and to prove this during your next visit.Sincerely,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No A/C
The hotel would not turn on the A/C unless the temperature was above 20 c. Could not control the temperature in the room and had to open all windows during the day and night.
Stayed 4 nights in Oct 2023
Response from Novotel Suites Berlin City Potsdamer Platz on 18 Oct 2023
Dear guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.For environmental reasons, our rooms are equipped with an air-cooling system that regulate itself depending on the temperature outside. This enable us to better limit our environmental footprint. We deeply regret that the air conditioning system caused dissatisfaction during your stay.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service
Bedbugs! After a 6 day stay at Novotel Suites Berlin City Potsdamer Platz, my wife and I were covered with bed bug bites. We found bed bugs in our suitcase when we got home. I contacted the hotel who then told me customer relations would contact me the following Monday when they returned to work. 4 Weeks have gone by with no contact and 4 follow up emails from me were ignored. One top of the cost of the stay that resulted in our home being infested we have incurred additional costs insuring our home doesn’t become infested with these disgusting insects. A fun getaway turned into an expensive nightmare.
Stayed 6 nights in Sep 2023
Response from Novotel Suites Berlin City Potsdamer Platz on 16 Oct 2023
Dear Mr. Kitchens,We sincerely apologize for the delay in responding to your previous email. It seems there was a technical issue that prevented us from receiving your original message. Your feedback is of utmost importance to us, and we deeply regret any inconvenience you have experienced.We have now retrieved your initial email and have thoroughly investigated the concerns you raised. We take such matters very seriously and have already taken appropriate actions to address them. Upon your notification of the bed bug issue in your room, we promptly engaged professional pest control services to address the situation. Please understand that bedbugs are a global issue and their presence is not necessarily indicative of a lack of cleanliness. They can be inadvertently introduced into a room through luggage, which is why we have stringent protocols in place to address such situations swiftly.As a hotel frequented by international travelers, we cannot completely prevent their occasional appearance, but we are committed to ensuring our guests' well-being and comfort. We apologize for any discomfort you experienced during your stay.In light of your recent communication and the attached image of the bed bug, we have escalated the matter internally and will take any necessary actions to prevent such incidents in the future. We understand that this has also affected your home, and we regret the inconvenience you have faced.Rest assured that your feedback is invaluable to us, and we are taking all necessary steps to improve our service and prevent such issues from recurring. Once again, we apologize for any inconvenience and thank you for bringing this matter to our attention. Your satisfaction is of the utmost importance to us, and we will do everything in our power to make amends.Sincerely,Your Novotel Suites Team

8/10 Good

Kelly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Novotel Suites Berlin City Potsdamer Platz on 10 Oct 2023
Dear Mrs. Kelly,Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady on reception was exceptionally helpful polite and friendly
Stayed 4 nights in Sep 2023
Response from Marina on 2 Oct 2023
Dear guestThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant room layouts! Very efficient and comfortable. Enjoyed our stay.
Stayed 4 nights in Sep 2023
Response from Marina on 2 Oct 2023
Dear CarolThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Justina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
It’s a nice stay. Close to Berlin Wall may be 10 minutes walk, a Lidl supermarket 2 minutes walk, S Bahn 2 minutes walk. Parliament House is 40 minutes walk, you will see the gate, Jewish memorial on your way. Staff English is limited but still be able to communicate basic information. The room size is very comfortable and clean, two usb chargers on each bed side.
Stayed 3 nights in Sep 2023
Response from Marina on 2 Oct 2023
Dear JustinaThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting that toiled is in a different room than the shower. Toiled space was a bit small for me. Shower room had a good size. The room itself was spacious. Good breakfast
Stayed 3 nights in Sep 2023
Response from Marina on 2 Oct 2023
Dear FlavioThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

8/10 Good

Lilly

Travelled with family and small children
Liked: Cleanliness, staff & service
Hani at the lobby bar was amazing! Check in staff must have been new - did not prioritize our check in at all but was distracted. Shower gel was empty upon arrival, asked every day to have refilled, never happened. Walking distance to a lot of attractions.
Stayed 3 nights in Sep 2023
Response from Marina on 2 Oct 2023
Dear LillyThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Marina on 2 Oct 2023
Dear BrendaThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

8/10 Good

Mat

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Stayed for two nights, room wasn’t the cleanest, staff aren’t friendly. Good location to most attractions.
Stayed 2 nights in Sep 2023
Response from Marina on 2 Oct 2023
Dear MatThank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and the associated review. We are pleased that you were mostly satisfied with your visit. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible hotel experience. We apologize for the fact that there was also cause for criticism.We will do our best to improve in this area as well and to prove this during your next visit.Sincerely,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Marina on 2 Oct 2023
Dear guetsThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Liam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Novotel Suites Berlin City Potsdamer Platz on 9 Aug 2023
Dear Liam,We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement.We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer Platz

8/10 Good

Uma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Marina on 28 Jul 2023
Dear UmaThank you for your great feedback! Our entire team is more than happy to hear that you enjoyed your stay with us at the Novotel Suites Team Berlin City Potsdamer Platz. We hope to welcome you again soon and to be able to fully meet your expectations once again.With kind greetings,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location near a supermarket for those who prefer to eat cheaply, but also good location near a Döner joint and an authentic German restaurant. Excellent location across the street from an S-Bahn station. Elevators are slow. Stairs should not be only for "emergency use". Door to hotel room was tricky to work with (could not open on first try many times). The room itself looked nice and spacious. Toilet with separate sink and separate door from the main bathroom was excellent. However, soap dispensers were difficult to squeeze. Cleaning of room was somewhat inconsistent, with timing on different days. A mix of good and bad so neither 1 star nor 5 stars.
Stayed 4 nights in Jul 2023
Response from Patrick on 20 Jul 2023
Dear Jonathan,Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

4/10 Poor

Neil

Travelled with family
Disliked: Staff & service
The check in staff were appalling, no one was welcoming. They were abrupt and rude. Preferred to go outside to smoke rather than check in guests. The lady managing the breakfast was lovely and the check out reception staff were much friendlier.
Stayed 2 nights in Jul 2023
Response from Novotel Suites Berlin City Potsdamer Platz on 3 Aug 2023
Dear Neil,thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Suites Berlin City Potsdamer Platz

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some problems with elevator. Breakfast was a zoo. Too many people for the facilities.
Stayed 3 nights in May 2023
Response from Marina on 23 May 2023
Dear AlanThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Very welcoming and helpful staff. Great location, close by to numerous public transport links. Only a ten minute walk to Check Point Charlie and Potsdamer Platz. Very quiet rooms, quiet street. Really comfortable and warm rooms. Would definitely stay again, highly recommended.
Stayed 4 nights in Jan 2023
Response from Marina on 4 Apr 2023
Dear JodieThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

8/10 Good

Evgeny

Liked: Cleanliness, staff & service, property conditions & facilities
This January, I stayed two (2) nights. The room was spacious and everything you need; a bath and a shower. The internet speed was fantastic. A hotel reception is under construction; so, its very massy and unpleasant when entering the hotel. In the morning, specifically, at or about 10:18 in the morning, local German time, someone knocked on the door, and entered. It was later identified a housekeeper named Rosa who ignored the sign DO NOT DISTURB. You can hear other people in adjacent rooms. The heat was moderate but not as warm as I wished. Lidl is around the corner. From Berlin Main Station it was 40 minutes walk or you can take Bus M41. A bus station right on the intersection. I paid 3€ via credit card (tap pay) on the bus from Berlin Main Station to Anhalter
Response from Marina on 2 Feb 2023
DearDear.Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and the associated review. We are pleased that you were mostly satisfied with your visit. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible hotel experience. We apologize for the fact that there was also cause for criticism.We will do our best to improve in this area as well and to prove this during your next visit.Sincerely,Your Novotel Suites Team

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend. Hotel was new, clean and really well equipped. Breakfast was brilliant. Great location. We had a lovely stay.
Response from Marina on 10 Jan 2023
Dear RebeccaWe are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement.We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect! Was a bit concerned with the chaotic and very much under construction lobby. Wish that had been mentioned when booking. The room was fine, not sure the Modular bathroom is working out. They had us go to the hotel next door for breakfast but then there was some snafu and they were rather rude.
Response from Marina on 10 Jan 2023
Dear AnnaThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Seamus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Rooms are big, very comfortable and clean. Downstairs was being refurbished so there was no bar and reception was a bit awkward. Breakfast was in the Ibis next door which was fine.
Stayed 3 nights in Dec 2022
Response from Marina on 10 Jan 2023
Dear SeamusThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and comfortable. We loved the bathroom layout; the toilet and a sink in one area and the shower, tub, and another sink in a completely different area. Our breakfast was included and was delicious. We slept well and highly recommend this hotel to anyone going to Berlin.
Response from Marina on 1 Dec 2022
Sehr geehrte Camille Dank für Ihre Rückmeldung! Unser gesamtes Team freut sich zu hören, dass Ihnen Ihr Aufenthalt bei uns im Novotel Suites Berlin City Potsdamer Platz gefallen hat. Wir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen und uns bis dahin noch etwas verbessern zu können, um Ihren Aufenthalt zu einem rundum gelungenen Erlebnis zu machen. Es grüßt Sie freundlich, Ihr Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Breakfast was outstanding.
Great location, friendly service, English friendly, room was very large, and breakfast was out of this world. Nothing like any of the free breakfasts that come with hotels in America.
Stayed 6 nights in Sep 2022
Response from Marina on 26 Oct 2022
Sehr geehrte Anonymous.Wir freuen uns sehr, dass Sie sich bei uns im Novotel Suites Berlin City Potsdamer Platz rundum wohl gefühlt haben. Wir danken Ihnen für Ihren Aufenthalt und Ihre tolle Bewertung. Das gesamte Team weiß Ihre Würdigung mehr als zu schätzen.Wir hoffen, Sie schon bald wieder bei uns in Berlin begrüßen zu dürfen und wünschen Ihnen alles Gute. Mit herzlichen Grüßen,Ihr ibis Teamibis Berlin City Potsdamer PlatzAnhalter Straße 4 10963 Berlin

10/10 Excellent

Evguenia

Stayed 1 night in Sep 2022
Response from Marina on 26 Oct 2022
Sehr geehrte Evguenia.Wir freuen uns sehr, dass Sie sich bei uns im Novotel Suites Berlin City Potsdamer Platz rundum wohl gefühlt haben. Wir danken Ihnen für Ihren Aufenthalt und Ihre tolle Bewertung. Das gesamte Team weiß Ihre Würdigung mehr als zu schätzen.Wir hoffen, Sie schon bald wieder bei uns in Berlin begrüßen zu dürfen und wünschen Ihnen alles Gute. Mit herzlichen Grüßen,Ihr ibis TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 4 10963 Berlin

8/10 Good

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Great couple days stay
Stayed 2 nights in Oct 2022
Response from Marina on 26 Oct 2022
Sehr geehrter Michael.Wir freuen uns sehr, dass Sie sich bei uns im Novotel Suites Berlin City Potsdamer Platz rundum wohl gefühlt haben. Wir danken Ihnen für Ihren Aufenthalt und Ihre tolle Bewertung. Das gesamte Team weiß Ihre Würdigung mehr als zu schätzen.Wir hoffen, Sie schon bald wieder bei uns in Berlin begrüßen zu dürfen und wünschen Ihnen alles Gute. Mit herzlichen Grüßen,Ihr Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 4 10963 Berlin

10/10 Excellent

laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, spacious, convenient by subway.
Stayed 4 nights in Sep 2022
Response from Marina on 2 Oct 2022
Dear Laurence,We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement.We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2022
Response from Marina on 2 Oct 2022
Dear Alejandro,We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement.We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

8/10 Good

Claudia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Me gusto la ubicación, el desayuno y que el personal fue muy amable. No me gusto la limpieza y el inodoro separado de la ducha. Además de que se escuchaba mucho ruido al entrar al inodoro y siempre olía mal.
Stayed 5 nights in Sep 2022
Response from Marina on 2 Oct 2022
Dear Claudia,Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and the associated review. We are pleased that you were mostly satisfied with your visit. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible hotel experience. We apologize for the fact that there was also cause for criticism.We will do our best to improve in this area as well and to prove this during your next visit.Sincerely,Your Novotel Suites TeamNovotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin

10/10 Excellent

Irma

Stayed 1 night in Aug 2022

8/10 Good

Renjian

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022
Response from Patrick on 29 Aug 2022
Dear Renijan.Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and until then we can improve a little to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team

10/10 Excellent

Eleanor

Stayed 2 nights in Aug 2022
Response from Patrick on 29 Aug 2022
Dear Eleanor.We are very pleased that you felt completely comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement.We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings,Your Novotel Suites Team

8/10 Good

Wanvisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was good fornthe money but the room could have been cleaner, especially the bathroom.
Stayed 2 nights in Jul 2022
Response from Patrick on 19 Jul 2022
Dear Wanvisa. Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and the associated review. We are pleased that you were mostly satisfied with your visit. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible hotel experience. We apologize for the fact that there was also cause for criticism. We will do our best to improve in this area as well and to prove this during your next visit. Sincerely, Your Novotel Suites Team

8/10 Good

Wai Lam Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Gary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location and room and breakfast were great.
Stayed 2 nights in Jun 2022
Response from Patrick on 14 Jun 2022
Dear Gary. Thank you for your great feedback! Nothing gladdens our entire team more than to hear that you enjoyed your stay with us at the Novotel Suites Team Berlin City Potsdamer Platz so much. We hope to welcome you again soon and to be able to fully meet your expectations once again. We greet you kindly, Your Novotel Suites Team

8/10 Good

Canberk

Stayed 8 nights in May 2022

8/10 Good

Margus

Stayed 4 nights in May 2022
Response from Patrick on 14 Jun 2022
Dear Margus. We are very pleased that you felt completely comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team

6/10 Okay

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 8 nights in Apr 2022
Response from Patrick on 9 May 2022
Dear Leslie. We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again. Sincerely. Your Novotel Suites Team

10/10 Excellent

Douglas, Edinburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Brandenburg gate Reichstag etc
Stayed 4 nights in Apr 2022
Response from Patrick on 9 May 2022
Dear Douglas. We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again. Sincerely. Your Novotel Suites Team