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Reviews of Marygreen Manor Hotel

4 out of 5
Marygreen Manor Hotel
London Road, Brentwood, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 362 out of 645 reviews" "
Rating 8 - Good. 203 out of 645 reviews" "
Rating 6 - Okay. 55 out of 645 reviews" "
Rating 4 - Poor. 17 out of 645 reviews" "
Rating 2 - Terrible. 8 out of 645 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the process of moving home and stayed 2 nights, it made our transition so much easier, fabulous staff so friendly and nothing was too much trouble... Will definitely recommend to everyine and stay there again. Thank you x
Stayed 2 nights in May 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint historical property with traditional style service and a lovely relaxing garden. Good for a quiet break away from it all.
Stayed 2 nights in May 2024
Response from Reservations on 16 May 2024
Thank you for your comments, we are pleased to see you had an enjoyable stay and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Debra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room was large and bathroom was clean. Breakfast was good but not so great for vegetarians. Tinned berries and thinly sliced oranges lacked effort and should be replaced with a healthy fresh fruit salad. Comfortable bed. We would definitely return.
Stayed 2 nights in May 2024
Response from reservations on 16 May 2024
Thank you for your comments, we are pleased to see that on the whole you had an enjoyable stay with us. We are sorry to read of your disappointment with the vegetarian selection, we have passed your comments on to the management team

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely well run hotel nice breakfast
Stayed 1 night in May 2024
Response from Reservations on 16 May 2024
Thank you for your wonderful review, we are pleased to see you had a enjoyable stay.

8/10 Good

Anish

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Not bad. Property is used by locals as a wedding venue so there were many visitors joining to discuss this. Lunch area gets packed. Menu of food was good on Wednesday. On the first day of the week, its usually basic (fish and chips, pie etc). Rooms were spacious. Bit dated but add to the Tudor charm.
Stayed 2 nights in May 2024
Response from Reservations on 10 May 2024
Thank you for your comments, we are pleased to read that on the whole you enjoyed your stay

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil and well kept
Stayed 2 nights in May 2024
Response from reserfvastions on 10 May 2024
Thank you for your comments, we are pleased to read you had an enjoyable stay

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room,friendly staff we did not eat here but the choices available looked excellent and customers we saw eating looked very happy.
Stayed 1 night in May 2024
Response from Reservations on 10 May 2024
Thank you for your wonderful comments, we are happy to see that you had a good stay, hopefully if you return you can enjoy the hotel food offerings

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very quick check in and I loved the garden. Our room had everything we needed and was very clean.
Stayed 1 night in May 2024
Response from Reservations on 10 May 2024
Thank you for completing your post stay review, we are pleased you had an enjoyable stay with us.

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room overlooking the garden with thoughtful extras. However, the boiler had broken down so we had no hot water in the morning. This was compensated by giving us a free breakfast.
Stayed 1 night in Apr 2024
Response from Reservations on 10 May 2024
Thank you for your comments, we are sorry to see that you were effected by the boiler issue. We hope this will n ot deter you from returning in the future.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking. Very reasonable price. Nice and clean with friendly staff. Would recommend
Stayed 1 night in Apr 2024
Response from Reservations on 29 Apr 2024
Thank you for taking the time to complete your post stay review, we are happy to see you had a great stay, and we hope to welcome you back soon

10/10 Excellent

Christopher Lee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 29 Apr 2024
Thank you for your comments, we are happy to see you had a great stay and hope to have the pleasure or seeing you again soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 29 Apr 2024
Thank you for your review, we are pleased to see you had a wonderful stay with us.

10/10 Excellent

Carole

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked everything about it
Stayed 1 night in Apr 2024
Response from Reservations on 15 Apr 2024
Dear CaroleThank you for your wonderful comments, we are pleased to see that you had an enjoyable stay. We look forward to welcoming back soon.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a hotel owner myself, cleanliness is the more important thing to me and this hotel was sparkling clean.
Stayed 2 nights in Apr 2024
Response from reservations on 5 Apr 2024
Dear FionaThank you for your lovely comments, we shall pass you comments on to the Housekeeping department. We hope to welcome you back soon

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were staying just 1 night, post holiday before heading home to the NE. We arrived late, greeted by a friendly member of staff. Our room was comfortable and spotlessly clean. Kettle, coffee, tea, water, biscuits and fruit were all available in the room. The bathroom was also spotless and fully equipped. Breakfast was varied and friendly staff welcomed us. All in all a great stay, would recommend to others
Stayed 1 night in Mar 2024
Response from Reservations on 28 Mar 2024
Dear GemmaThank you for your wonderful review, we are pleased to see that you had an enjoyable stay with and hope to have the pleasure of welcoming you back soon#

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night so can't offer much insight, but staff were welcoming, my room was lovely as well as clean, and it was a nice peaceful setting, not far from shops/restaurants etc. Would stay again!
Stayed 1 night in Mar 2024
Response from reservations on 25 Mar 2024
Thank you for your wonderful review, we are pleased to see you had a wonderful stay with us.We hope to have the pleasure of welcoming you back soon..

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful buildings, high quality furniture and great food offerings. Staff very welcoming and hard working. Will definitely return.
Stayed 1 night in Mar 2024
Response from Reservations on 4 Mar 2024
Dear NickyThank you for taking the time to complete your post stay review. We are pleased to see you had a wonderful stay with us and you found our colleagues welcoming. We look forward to welcoming you back soon.

10/10 Excellent

AA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Reservations on 22 Feb 2024
Thank you very much and glad you had a pleasant stay with us.

8/10 Good

Darren

Stayed 1 night in Feb 2024
Response from Reservations on 23 Feb 2024
Dear DarrenThank you for completing your Post \stay review. We are pleased to see that on the whole you had an enjoyable stay with us. We hope to welcome you back soon

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reservations on 5 Feb 2024
Dear RebeccaThank you for your review. We are pleased to read you had an enjoyable stay with us.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another lovely stay at this hotel.
Stayed 1 night in Jan 2024
Response from Reservations on 5 Feb 2024
Dear GaryThank you for your comments, we are pleased to see you enjoyed you stay with us again. We look forward to welcoming you back soon

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from Reservations on 5 Feb 2024
Dear AlanThank you for your review, we are pleased to read you had a great stay at Marygreen Manor.

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Staff
The staff are exceptional ! We really noticed how helpful and kind they were … Food great too The room had some nice touches and was very cozy
Stayed 1 night in Jan 2024
Response from Reservations on 5 Feb 2024
Dear HelenThank you for your wonderful comments, we have passed these on. We hope to welcome you back soon.

8/10 Good

Jacob

Stayed 2 nights in Jan 2024
Response from Reservations on 5 Feb 2024
Dear JacobThank you for completing your post stay comments, we are happy to see that on the whole you had an enjoyable stay.

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Reservations on 5 Feb 2024
Dear JeanetteThank you for taking the time to complete your review. we are happy to read you had a enjoyable stay with us.

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from Reservations on 5 Feb 2024
Thank you for completing your post stay review, we are pleased to see you had a nice stay with us.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olde Worlde charm
Just an overnight stay in a location that is convenient for London, into Essex and links via the M25 and A12. Room was well equipped and clean. Staff were friendly and welcoming. Excellent breakfast. The rate for the B&B room chosen was good value for money.
Stayed 1 night in Dec 2023
Response from Reservations on 5 Feb 2024
Dear CarolThank you for your review, we are happy to see that on the whole you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic building
Beautiful historic building, everywhere spotlessly clean! Easy parking, staff very friendly and helpful. Had a good breakfast, freshly cooked, with a good selection for continental breakfast as well. Sat in the lounge by the log fire having an evening drink, it was so atmospheric, it was wonderful! A unique place to stay.
Stayed 1 night in Dec 2023
Response from Reservations on 20 Dec 2023
Thank you for your wonderful review. We are pleased to read that you had an amazing stay with us and we hope to have the pleasure of welcoming you back soonKind regards

8/10 Good

Alan

Stayed 1 night in Dec 2023
Response from Reservations on 17 Dec 2023
Thank you for taking the time to complete your review. We are happy to see you had an enjoyable experience at Marygreen Manor. We hope to have the pleasure of seeing you again soon

8/10 Good

Hugo

Travelled with family
Nice and charming old manor
Stayed 3 nights in Dec 2023
Response from Reservations on 17 Dec 2023
Thank you for completing your post stay review. We are pleased to see that on the whole you had an enjoyable experience at Marygreen Manor. We hope to have the pleasure of welcoming you back in future

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Reservations on 17 Dec 2023
Thank you for you review. We are happy to see you had an enjoyable stay at Marygreen Manor and hope to welcome you back soon

6/10 Okay

Tracy

Liked: Cleanliness, property conditions & facilities
Lovely building, unhappy staff
Beautiful building but sadly unhappy staff that snapped at each other. Even the management appeared rude to the rest of the staff, there was no manners or politeness between them. We had to wait a long time for the bartender but humiliation is not nice to see. Also our room had no heat working.
Stayed 1 night in Dec 2023
Response from Reservations on 17 Dec 2023
Dear TracyThank you for your comments we are sad to read that stay was tarnished by our colleagues. We have passed your comments onto the General Manager to address with the management team. We hope this will not deter you from returning to Marygreen Manor in the future

4/10 Poor

Jon

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stuck in the 80's
The Marygreen Manor aka The Moat House back in the day used to be an exclusive venue but its not moved on with the times - its very tired and needs a complete refurbishment for the price you're paying.
Stayed 1 night in Dec 2023
Response from Reservations on 17 Dec 2023
Thank you for taking the time to complete your review. We are sorry to read of your disappointment. We have passed your comments on to the General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 24 Nov 2023
Dear PaulThank you for completing the post stay review. We are pleased to see you had an enjoyable stay with us. We hope to welcome you back in the future.

10/10 Excellent

GERALD

Stayed 1 night in Nov 2023
Response from Reservations on 9 Nov 2023
Dear GeraldThank you for completing your post stay review. We are pleased to see that you had an enjoyable stay with us and hope to welcome you back soon Kind regardsReservations

10/10 Excellent

Sunitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this venue, old and traditional TUDOR setting. Just simply lovely.
Stayed 1 night in Oct 2023
Response from Reservations on 31 Oct 2023
Thank you for completing your post stay review. we are happy to to see you had a wonderful stay with us. We hope to welcome you back soon

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel
Clean & comfortable
Stayed 1 night in Oct 2023
Response from Reservations on 31 Oct 2023
thank you for your wonderful review, we are pleased to see you had an enjoyable stay with us.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Pretty Good
Stayed here for one night on a business trip. Hotel was very nice and really handy, but unusually the staff really weren't very helpful. We checked in and had no idea how to find our room, everything felt a bit too much like effort and that was disappointing as the hotel itself is very good.
Stayed 1 night in Oct 2023
Response from Reservations on 16 Oct 2023
Dear MarkThank you for completing your review, we are pleased to see that on the whole you had an enjoyable stay with us. We are sorry to read of the issue you had with the staff and have passed your comments on to the General Manager to address.

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Tudor Hotel
Picked because we needed a stopover travelling south into London. Location is perfect, just off M25 but nice and quiet. Beautiful hotel, as good as the photos on the website, really happy with our stay overall. 8yo son recently been learning about the Tudors and Henry 8th so he was very impressed! The only thing that let it down was breakfast. Paid for full English but ingredients seemed poor quality, tinned mushrooms, not very nice sausage. Such a shame as the room we ate in was incredible! All the staff we came across were friendly and helpful. Would definitely stay again but wouldn’t pay for breakfast I don’t think.
Stayed 1 night in Sep 2023
Response from Reservations on 18 Sept 2023
Dear KirstyThank you for completing your review, we are pleased to see that you and your son enjoyed your stay. we are sorry to read of your disappointment over the breakfast, we have passed your comments on to the Head Chef and General Manager. We hope this will not deter you from returning to Marygreen Manor in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here again
Interesting Tudor period style hotel. Exterior rooms in a motel arrangement surrounding a nice garden. Room was very spacious and clean with TV, Wi-Fi and a bath. No air-con in our room (only a fan). But, I noticed that some adjacent rooms had mobile units. Food was excellent, prices reasonable and service friendly.
Stayed 1 night in Sep 2023
Response from Reservations on 18 Sept 2023
Dear DavidThank you for taking the time to complete your post stay review. We are happy to see that you had an enjoyable stay and we hope to have the pleasure of welcoming you back in the future

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Reservations on 7 Sept 2023
Dear DianeThank you for completing your post stay review, we are pleased to see you had an enjoyable stay with us.

8/10 Good

PATRICIA

Liked: Cleanliness
Marygreen
Lovely place but rooms in need of a refresh. Breakfast was a bit chaotic.
Stayed 2 nights in Sep 2023
Response from Reservations on 6 Sept 2023
Dear PatriciaThank you for completing your online review, we are pleased to see that on the whole you had an enjoyable stay. we are sorry to read that you found the Breakfast a bit chaotic and the decor a bit dated, we have passed your comments on to the General Manager to look into

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, lots of history.
A lovely place to stay, we had a garden view room which was great. The staff were lovely and the food was good too. We even had a portable aircon unit in our room. Only slight criticism was that the bed was quite hard and not very comfy, but that is a very personal thing and someone else might have loved it.
Stayed 2 nights in Sep 2023
Response from reservations on 4 Sept 2023
Dear NeilThank you for completing you post stay review, we are happy to see that on the whole you had an enjoyable stay with us. We are sorry to read that you found the bed a bit uncomfortable.We hope this will not deter you from returning

8/10 Good

Mark, Havant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on the front desk was very friendly and helpful. The room, although the décor was 'dated', was very comfortable with plenty of room. Bed was super comfy, and shower was nice (some recent hotels I've stayed in had poor power). Would stay again when next in the area.
Stayed 1 night in Aug 2023
Response from Reservations on 4 Sept 2023
Dear MarkThank you for your post stay review, we are pleased to see that our colleague looked after you and you found the bed comfortable. We look forward to welcoming you back next time you are in the area.

8/10 Good

Janine

Travelled with family
Liked: Amenities
Pretty property and gardens, very helpful staff.
Stayed 1 night in Aug 2023
Response from Reservations on 1 Sept 2023
Dear JanineThank you for completing your post stay review, we are pleased to see you had an enjoyable stay with us.

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was perfect for the M25 motorway. The manager Mr Yusif Daher was exceptionally pleasant & helpful. The receptionist Ayman was also extremely polite & obliging. The rooms are clean, the beds are comfortable & there is plenty of space to put clothes etc away. The rooms are a little dated but really pleasant. I would much rather stay in a place like the Marygreen than a hotel that belongs to a chain which are usually soulless & lack character. The Marygreen is homely & welcoming & the staff are amazing which contributes to making this such a great place to stay. Reasonably priced, good food & exceptional service. It was originally a Tudor Manor House & still has many of its original features. Free on site parking . I can highly recommend the Marygreen hotel
Stayed 2 nights in Aug 2023
Response from Reservations on 31 Aug 2023
Dear JeanetteThank you for your wonderful review, we are pleased to read that our colleagues looked after you and you appreciated the charm of the 16th Century Building. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Marygreen for 3 nights and enjoyed the experience. The food was excellent as were the helpful and friendly staff. Beautiful building, only suggestion would be to update shower and have a more accessible TV. Garden is lovely.
Stayed 3 nights in Aug 2023
Response from Reservations on 29 Aug 2023
Dear JoyceThank you for your review, we are pleased to see you had a nice break with us. We have passed your comments on to the General Manager regarding the Showers

10/10 Excellent

Tara

Stayed 1 night in Aug 2023
Response from Reservations on 21 Aug 2023
Dear TaraThank you for completing your post stay review. We are happy to see that you had an enjoyable stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Melvyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect……..almost!
Extremely comfortable stay. Everything was first class. They even have charging points, BUT BUT BUT, the most expensive electricity in the country at £1.10/kWh, outrageous. Shame because everything else was perfect.
Stayed 1 night in Aug 2023
Response from Reservations on 17 Aug 2023
Thank you for completing your online review, we are pleased to see that on the whole you enjoyed your stay with us. We have passed your comments on to the General Manager regarding the cost of the charging points

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay 😊
Stayed 1 night in Aug 2023
Response from Reservations on 16 Aug 2023
Dear RobertThank you for completing your online review, we are pleased to see you enjoyed your recent visit to Marygreen Manoe. We hope to welcome you back soon.