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Reviews of Houston Airport Marriott at George Bush Intercontinental

3.5 out of 5
Houston Airport Marriott at George Bush Intercontinental
18700 John F Kennedy Blvd, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 895 out of 1488 reviews" "
Rating 8 - Good. 322 out of 1488 reviews" "
Rating 6 - Okay. 141 out of 1488 reviews" "
Rating 4 - Poor. 63 out of 1488 reviews" "
Rating 2 - Terrible. 67 out of 1488 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was easy to get to. Clean and comfortable as usual for westins. I’m so glad I stayed there after a tiring flight.
Stayed 1 night in Apr 2024

10/10 Excellent

Sylvana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 22 May 2024
Dear Sylvana, We are delighted you enjoyed your stay at Houston Airport Marriott at George Bush Intercontinental. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our city.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to get to any terminal
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 21 May 2024
Dear Lisa, Thank you for posting your generous review of Houston Airport Marriott at George Bush Intercontinental. We are happy to know that our ideal location was convenient for your plans, and we are pleased your stay with us was pleasant. We wish you all the best for your travels, and we look forward to hosting you again soon.Desmond VasquezSenior Rooms Operation Manager

2/10 Terrible

Emmanuel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Well, I’ve slept in a few hotel rooms in airport. This was by no means a hotel. This is a motel. I was on the trip for eight days. I slept in eight different places all over Texas. The one that I paid the most was at the airport and the only one that has a bed that gave me and my wife a back pain and I woke up five times during the night because of the noise was at the airport, I’m telling you straight up sleep somewhere take a cab it’s not worth it
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 20 May 2024
Dear Emmanuel, Thank you for taking the time to write a review about your recent visit. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this. We also regret that your rest was disrupted due to runway noise, an unfortunate side effect of our convenience to the airport. We are sincerely sorry that we did not provide you with a good night's sleep and are grateful for your patience. We appreciate you for bringing this to our attention, and we hope you will give us another chance to provide you with the relaxing time you deserve.Desmond VasquezSenior Rooms Operation Manager

8/10 Good

Kenneth

Travelled with family, Business traveller
Great stat
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 20 May 2024
Dear Kenneth, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted your overall stay was pleasant and you had a memorable time with us. It was our pleasure accommodating you, and we look forward to welcoming you back at Houston Airport Marriott at George Bush Intercontinental the next time you are in our city.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

BENJAMIN, SAN ANTONIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient after an international trip
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 20 May 2024
Dear Benjamin, Thank you for your positive review of Houston Airport Marriott at George Bush Intercontinental. We are delighted we have exceeded your expectations and are glad our ideal location was convenient for your plans. We wish you all the best for your travels, and we look forward to welcoming you again soon.Desmond VasquezSenior Rooms Operation Manager

2/10 Terrible

Anessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 20 May 2024
Dear Anessa, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally courteous and helpful. Facilities were clean and check in was quick!
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 17 May 2024
Dear Roxanne, Thank you for the complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental. It is always our goal to provide an outstanding experience, and we are delighted we exceeded your expectations. We are also glad that you loved our seamless check-in process, devoted staff, and well-kept property and that it made your visit memorable. It was a pleasure having you, and we look forward to welcoming you again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

6/10 Okay

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good restaurant. Friendly staff. Walls are super thin and can hear guests in neighbouring rooms. Very noisy and disruptive.
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 16 May 2024
Dear Jean, Thank you for choosing to stay with us and for sharing your experience. We are delighted that your overall experience was pleasant and that you loved our devoted staff as well as dining at our in-house restaurant. However, please accept our sincere apologies for the inconvenience you had during your time with us. We take noise concerns seriously as we understand the importance of providing a peaceful environment and will look into this to address it effectively. We are grateful for your patience, and we hope to have the opportunity to provide you with a more tranquil and enjoyable visit in the future. Desmond VasquezSenior Rooms Operation Manager

6/10 Okay

Terrina

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No security around Underground
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 16 May 2024
Dear Terrina, Thank you for sharing your review of your recent stay at our hotel. We are happy your overall experience was pleasant, but we apologize if we did not meet all of your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future. Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Eduardo, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 16 May 2024
Dear Eduardo, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Houston Airport Marriott at George Bush Intercontinental. We hope to have the pleasure of doing so again on your next visit to our city.Desmond VasquezSenior Rooms Operation Manager

8/10 Good

David

Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 16 May 2024
Dear David, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Houston Airport Marriott at George Bush Intercontinental. We look forward to welcoming you back on your next visit.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Louis, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 16 May 2024
Dear Louis, We are pleased to receive your generous rating for Houston Airport Marriott at George Bush Intercontinental. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Leonard, Alamogordo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was knowledgeable
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 14 May 2024
Dear Leonard, Thank you for the complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

NOBUTAKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good access location
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 13 May 2024
Dear Nobutaka, Thank you for posting your nice review of Houston Airport Marriott at George Bush Intercontinental. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our great city. It was a pleasure having you, and we look forward to hosting you again soon next time you are in our city. Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Senior Rooms Operation Manager on 15 May 2024
Dear Michael, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Houston Airport Marriott at George Bush Intercontinental. We look forward to your return and wish you all the best with your future travels.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

ANA PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 14 May 2024
Dear Ms. Patricia, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Houston Airport Marriott at George Bush Intercontinental. We hope to have the pleasure of doing so again on your next visit to Houston.Desmond VasquezSenior Rooms Operation Manager

8/10 Good

Randy

Liked: Staff & service
Person at check in very friendly/helpful. Waitress in restaurant very friendly
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 13 May 2024
Dear Randy, Thank you for the complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We appreciate your feedback, and we look forward to welcoming you again whenever your travels bring you back to Houston. Desmond VasquezSenior Rooms Operation Manager

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient to the airport.
Stayed 1 night in May 2024
Response from Senior Rooms Operations Manager on 12 May 2024
Dear Brian, We are glad you chose to stay with us at the Houston Airport Marriott at George Bush Intercontinental. It is our pleasure to know that you found our direct connectivity to IAH airport via tram to be convenient for your plans. Thank you for the nice rating. We look forward to welcoming you again soon. Desmond Vasquez,Senior Rooms Operation Manager

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 11 May 2024
Dear Cathleen, Thank you for your outstanding review. We are glad that we exceeded your expectations and that you loved many aspects of our hotel. Our team will be delighted to hear your feedback, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 11 May 2024
Dear Howard, It is wonderful to know you enjoyed everything about your time at Houston Airport Marriott at George Bush Intercontinental and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to visit us again soon.Desmond VasquezSenior Rooms Operation Manager

8/10 Good

Loraine

Liked: Staff & service, amenities
Met my approval for the very short time I was here.
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 7 May 2024
Dear Loraine, Thank you for your nice review. We are glad that we exceeded all of your expectations and that you loved many aspects of our hotel. Our team will be delighted to hear your feedback. It was a pleasure hosting you, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager

8/10 Good

Timothy C

Liked: Cleanliness, property conditions & facilities
Shuttle’s take you to your airline. Excellent staff. Restaurant left something to be desired. Breakfast was buffet only.
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 5 May 2024
Dear Timothy, Thank you for choosing us and taking the time to post a review. We are delighted that your overall time with us was pleasant and that you appreciated the convenience of our shuttle service. We are also glad that you loved our devoted staff and had a wonderful dining experience at our in-house restaurants. Feedback such as yours helps us better understand what our guests are looking for. Thank you again; we look forward to welcoming you back to Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Senior Rooms Operation Manager on 4 May 2024
Dear Julia, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental. We were pleased that we exceeded your expectations during your visit to our city. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Desmond Vasquez Senior Rooms Operation Manager

6/10 Okay

Steven

Business traveller, Travelled with partner
Liked: Staff & service
They charge for Wi-Fi $20 a night and its terrible. As a business traveler I would not recommend this hotel. There are plenty of good ones near by that don't charge for Wi-Fi.
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 2 May 2024
Dear Steven, Thank you for your feedback regarding our Wi-Fi service. We regret your disappointment that complimentary Wi-Fi was not available throughout our hotel; however, Wi-Fi is available without charge in our lobby and in our restaurants. Marriott Bonvoy members who book on Marriott.com also receive complimentary Wi-Fi with their reservation. We encourage you to join our Marriott Bonvoy loyalty program so you can take advantage of this amenity on your next visit with us. We hope to see you again very soon. Desmond Vasquez,Senior Rooms Operation Manager

8/10 Good

mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 2 May 2024
Dear Mauricio, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Desmond Vasquez,Senior Rooms Operation Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 1 May 2024
Dear Christopher, We are delighted you enjoyed your stay at Houston Airport Marriott at George Bush Intercontinental. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We look forward to welcoming you back whenever your travels bring you to our city.Desmond VasquezSenior Rooms Operation Manager

8/10 Good

Jet

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location but none of the shuttles would drop us off at the hotel
Stayed 1 night in Mar 2024
Response from Senior Rooms Operation Manager on 1 May 2024
Dear Jet, Thank you for sharing your review of Houston Airport Marriott at George Bush Intercontinental and for the nice rating. While we are glad you liked our ideal location, we regret not meeting all of your expectations. We are sorry for the issues you had with our shuttle service, and we have shared these concerns with the appropriate team. We apologize for the inconvenience and are very grateful for your patience. We appreciate your feedback, and we hope the positive aspects of your stay will bring you back during your next visit to our area. Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Jing-fei

Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to layover the night in Houston. This airport had a tram that went right to the terminals. Was 7 minutes from when we left the room to when we were at check in. Was very convenient. Comfortable bed and pillows
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 30 Apr 2024
Dear James, Thank you for taking the time to share your review of Houston Airport Marriott at George Bush Intercontinental and for the high rating. We are glad that we have exceeded your expectations and that you loved our connection to the airport via the underground tram convenient for your plans. We are also delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. It was a pleasure hosting you, and we look forward to seeing you again on your next visit to our city.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Brian D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee checking us in was SUPER professional even though it was very busy.
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 30 Apr 2024
Dear Brian, Thank you for taking a moment to recognize our front desk associates here at Houston Airport Marriott at George Bush Intercontinental. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy and your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we look forward to having the opportunity to do so again soon.Desmond VasquezSenior Rooms Operation Manager

8/10 Good

Harry

Liked: Staff & service, property conditions & facilities
Marriott is one and only easy and assured access to every terminal at IAH, which is messed up very in terms of access and parking...due to construction work for renovation...
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 27 Apr 2024
Dear Harry, Thank you for being our guest at Houston Airport Marriott at George Bush Intercontinental and for the nice rating. We are glad that our location was convenient for your time in our city. However, we regret any inconvenience you had while reaching out to the hotel. It was a pleasure hosting you, and we hope the positive aspects will bring you back to stay with us on your future trips. Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 24 Apr 2024
Dear Miguel, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Houston Airport Marriott at George Bush Intercontinental, and we look forward to your next stay.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Justin & Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property wasn’t a fan of everything costing extra (wifi, water)
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 23 Apr 2024
Dear Guest, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for your kind comments. We are pleased to know that your overall stay was satisfying and that you enjoyed your time at our property. However, we regret your disappointment with the additional charges, and we will share your comments appropriately. We appreciate your patience and hope you will revisit us again in the future.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Brian D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very convenient.
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 23 Apr 2024
Dear Brian, Thank you for your gracious review of Houston Airport Marriott at George Bush Intercontinental. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Houston.Desmond VasquezSenior Rooms Operation Manager

6/10 Okay

Joan, Doral

The upside is that the hotel is located in the airport and reachable by subway. The first room I was given smelled so bad it made me nauseous. The second room was better. Hotel is a bit shabby. Room service and front desk do not answer the phone. Would only stay here if having to deal with a cancelled flight and an early connection.
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 21 Apr 2024
Dear Joan, Thank you for sharing your review. While we are glad you liked our proximity to the airport and the convenience of the underground tram, we regret not meeting all of your expectations. Although our team was able to provide you with another accommodation, we apologize for your disappointment with the room assigned initially and the inconvenience this caused you. We are also sorry for the service shortfalls you encountered as what you experienced is not typical. We will address your comments with the appropriate teams to ensure that we are more consistent in our service delivery. We appreciate your patience in these matters, and we hope you will reconsider visiting us in the future. Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Susan, Salinas

Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 6 May 2024
Dear Susan, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Houston Airport Marriott at George Bush Intercontinental. We hope to have the pleasure of doing so again on your next visit to our city.Desmond VasquezSenior Rooms Operation Manager

6/10 Okay

Nancy, Midland Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charging $16 for a bottle of water Charging for Wi-Fi $50 taxes added. Marriott definitely is taking advantage of the customer.
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 16 Apr 2024
Dear Nancy, Thank you for sharing the specifics of your stay with us. We regret your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you and are grateful for your patience. We hope you will give us a chance to provide you with the hospitality you deserve on a future trip to the area. Desmond Vasquez Senior Rooms Operation Manager

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right on airport property Train to gates takes minutes
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 15 Apr 2024
Dear Thomas, Thank you for posting your generous review of Houston Airport Marriott at George Bush Intercontinental. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our great city. We are pleased you found our hotel a relaxing retreat, and we look forward to hosting you again soon.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

David

Front desk staff handled our early arrival seamlessly. My wife and I are both veterans and we received top notch respect and service. Job well done.
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 14 Apr 2024
Dear David, We appreciate your service to our country and for being our valued guest. Thank you for your complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our front-desk associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you and your wife again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

6/10 Okay

soohee

Liked: Cleanliness
I thought wifi is free because expedia website mentioned it. But they charged me for $16.95 for using wifi. Only Marriott bonvoy member get free wifi service. Expedia should mention this on their website.
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 16 Apr 2024
Dear Soohee, Thank you for choosing us for your visit. We regret your disappointment with the Wi-Fi charges. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. We hope you will consider giving us a second chance the next time you are in the area. Desmond Vasquez Senior Rooms Operation Manager

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms. It had an escalator you needed to take prior to the elevator which was a little awkward with luggage. Staff was nice.
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 10 Apr 2024
Dear Brenda, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your experience. We are glad you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. We have also taken note of your additional comments and have addressed them appropriately. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Cynthia

Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 10 Apr 2024
Dear Cynthia, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Houston Airport Marriott at George Bush Intercontinental, and we look forward to welcoming you back soon.Desmond VasquezSenior Rooms Operation Manager

8/10 Good

Anthony

Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 27 Apr 2024
Dear Anthony, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Houston Airport Marriott at George Bush Intercontinental; we hope to see you again soon. Desmond VasquezSenior Rooms Operation Manager

2/10 Terrible

Meaghan

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Senior Rooms Operation Manager on 8 Apr 2024
Dear Meaghan, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at restaurant
Stayed 1 night in Mar 2024
Response from Senior Rooms Operation Manager on 5 Apr 2024
Dear Bidget, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for sharing your feedback. Our team takes great pride in providing exceptional hospitality to all our guests, and it is always rewarding to hear that we have succeeded in creating a memorable dining experience. We look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Love that this hotel is right in the airport! As always, Marriott has rooms that are clean and comfortable!
Stayed 1 night in Mar 2024
Response from Senior Rooms Operation Manager on 4 Apr 2024
Dear Tracy, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for the generous rating. It is wonderful to know that you loved our well-kept accommodations and that our convenient location made it even better. We appreciate your loyalty to our brand and look forward to your next stay whenever your travels bring you back to our area.Desmond VasquezSenior Rooms Operation Manager

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Like many other people, I believe, when I connected to the hotel's wi-fi service I completely assumed that it was free, so did not read all the terms and conditions. Only after I checked out did I find that I was charged for it. For privacy reasons I object to joining loyalty programs, so even if I had been alerted to the Marriot program that gives free wi-fi, I would have been reluctant to do so. When paying $200 for a hotel room it is ridiculous for wi-fi not to be included.
Stayed 1 night in Mar 2024
Response from Senior Rooms Operation Manager on 3 Apr 2024
Dear Stephen, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced with our Wi-Fi service charges and regret the oversight in communicating this to you during your stay. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Desmond VasquezSenior Rooms Operation Manager

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Mar 2024
Response from Senior Rooms Operation Manager on 1 Apr 2024
Dear Edgar, Thank you for sharing your feedback regarding your recent stay at Houston Airport Marriott at George Bush Intercontinental. Providing ease and comfort to our guests is our constant goal, and we are delighted to hear that you found our hotel convenient for your needs. Your satisfaction is our priority and we look forward to welcoming you back again soon.Desmond Vasquez,Senior Rooms Operation Manager

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was convenient with the airport and our cruise line. The lady when checking in and out were both kind and courteous.
Stayed 2 nights in Mar 2024
Response from Senior Rooms Operation Manager on 1 Apr 2024
Dear Ashley, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your feedback. We are delighted to hear that you found our proximity to the transportation hubs convenient for your travel plans. Delivering thoughtful hospitality and attentive service is our constant goal, and we are also pleased to know that our associate's efforts enhanced your experience. We look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager