8/10 Good
Charmaine
Travelled with family
21 May 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So I will say my stay here was like bitter sweet. Initially my flight was delayed, my cousin was on the room also but not the primary so they were able to handle that for me and allow her to check us in and also not lose our reservation. I’m super grateful to Cindy who was awesome the whole trip, she gave us great places to visit, good options, just good customer service all together. Camilla was great also she is the manager and when I addressed my issues with her she was very engaged, very apologetic, and she compensated me for the inconvenience. This room was very affordable for a full week stay and I appreciate that as Miami is a major city. The staff was very pleasant even the woman who I will acknowledge in the not so pleasant parts of my stay.
The cons:
The smell, the carpet is old so the hallways, the stairways, and at times the rooms get very musty and it’s just a little nauseating especially upon initial arrival. The AC units also have a moldy/musty smell maybe they just need new filters or just updated units. The linens just always had hairs on them and on our first night I asked for linens and blankets and pillows for the pull out bed and they told me they didn’t have any. My tv was broken when I arrived and the pool was under “renovation”. I will say that Camilla made sure the tv was replaced and they were very fast and friendly also. Overall like I said bitter sweet if they replace that carpet and really fix the pool they would definitely be a go to.
Charmaine
Stayed 7 nights in May 2024