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Reviews of Hotel Eden Park

4 out of 5
Hotel Eden Park
Autopista A7, Salida 8, Girona Airport, Riudellots de la Selva

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 361 reviews" "
Rating 8 - Good. 132 out of 361 reviews" "
Rating 6 - Okay. 25 out of 361 reviews" "
Rating 4 - Poor. 16 out of 361 reviews" "
Rating 2 - Terrible. 4 out of 361 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

ROBERT

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dinner at the restaurant chicken was not cooked through send back then they bring black no apology with angry face .put my starters cutlery on the plates then the waitress took them and put them on the table dirty.Lack of English,cold tartan tan funny,and had the suffle cold with egg inside very salty. Nice hotel but restaurant make poor stay
Stayed 1 night in Feb 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet location and setting. Safe car parking and the staff helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with forest around. And not far from the city. And free parking.
Stayed 1 night in Nov 2023
Response from RECEPCIÓN EDEN PARK on 3 Nov 2023
Dear guest,Thank you very much for your comment, it helps us improve day by day.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Few kms away from the airport. Catch early flight.
Stayed 1 night in Oct 2023
Response from RECEPCIÓN EDEN PARK on 3 Nov 2023
Dear guest,Thank you very much for your comment, it helps us improve day by day

10/10 Excellent

GERMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho las instalaciones y los servicios que prestan, como el restaurante, el bar y la piscina.
Stayed 1 night in Oct 2023
Response from RECEPCIÓN EDEN PARK on 3 Nov 2023
Muchas gracias por su comentario, nos ayuda a mejorad día a día

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from RECEPCIÓN EDEN PARK on 3 Nov 2023
Muchas gracias por su comentario, nos ayuda a mejorad día a día

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the hotel because we knew our flight would arrive quite late. The staff were very kind and organised us something to eat although the restaurant closed 5 minutes before we arrived. There was a good choice at breakfast.
Stayed 1 night in Sep 2023
Response from RECEPCIÓN EDEN PARK on 11 Oct 2023
Muchas gracias por su puntuación y comentario. Nos ayuda a mejorar día a día.

6/10 Okay

shane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
it was advertised as airport shuttle between 7am to 7pm in the 4 trips we needed it was available once
Stayed 1 night in Oct 2023
Response from RECEPCIÓN EDEN PARK on 3 Nov 2023
Muchas gracias por su comentario, nos ayuda a mejorad día a día

8/10 Good

Josh

Stayed 1 night in Sep 2023
Response from RECEPCIÓN EDEN PARK on 11 Oct 2023
Muchas gracias por su puntuación. Nos ayuda a mejorar día a día.

10/10 Excellent

shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant offered a 3 course meal but all we wanted was something light like sandwiches or one course meal but other than that it could not be faulted.
Stayed 1 night in Sep 2023
Response from RECEPCIÓN EDEN PARK on 11 Oct 2023
Muchas gracias por su puntuación y su comentario. Nos ayuda a mejorar día a día.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brava Hoteles team on 8 Sept 2023
Dear Elisabeth,Thank you for leaving a review about your stay at Eden Park by Brava Hoteles Looking forward to welcome you very soon.Kind regards,Brava Hoteles team

10/10 Excellent

Gordon

Stayed 1 night in Aug 2023
Response from Brava Hoteles team on 8 Sept 2023
Dear Gordon,Thank you for leaving a review about your stay at Eden Park by Brava Hoteles Looking forward to welcome you very soon.Kind regards,Brava Hoteles team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when traveling
The hotel is a great place for an overnight stay when traveling. as its very near the airport and the motorway. Although not an issue for us, it pays to book a table in advance if you wish to dine in the hotel. Especially if arriving a bit late as when we were there, a number of people were turned away , at only 2115
Stayed 1 night in Aug 2023
Response from Brava Hoteles team on 8 Sept 2023
Dear Jhon,Thank you for sharing a review of your stay at our hotel Eden Park by Brava Hoteles. We are delighted to read that you had a good stay and that you rate us so positively.We look forward to welcoming you soon. Best regards,Brava Hoteles team

6/10 Okay

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Aug 2023
Response from Brava Hoteles team on 22 Aug 2023
Dear Karolina,Thank you for leaving a review about your stay at Eden Park by Brava Hoteles Looking forward to welcome you very soon.Kind regards,Brava Hoteles team

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to drop off near to the airport
Stayed 1 night in Jul 2023
Response from L'équipe de Brava Hoteles on 20 Jul 2023
Cher Michele,Merci d'avoir partagé un commentaire concernant votre séjour dans notre hôtel Eden Park by Brava Hoteles. Nous sommes ravis de lire que vous ayez eu un bon séjour et que vous nous évaluiez si positivement.En attente de vous accueillir très prochainement. Salutations cordiales,L'équipe de Brava Hoteles

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent restaurant,gardens and staff
Stayed 1 night in Jun 2023
Response from RECEPCIÓN EDEN PARK on 25 Jun 2023
Muchas gracias por su positiva puntuación, nos ayuda a mejorar día a día.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to the motorway
Stayed 1 night in Jun 2023
Response from RECEPCIÓN EDEN PARK on 25 Jun 2023
Muchas gracias por su positiva puntuación y su comentario, nos ayuda a mejorar día a día.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I night stay
Nice hotel, very dog friendly if you need that. Restaurant very good and staff excellent
Stayed 1 night in Jun 2023
Response from RECEPCIÓN EDEN PARK on 5 Jun 2023
Muchas gracias por su puntuación. Nos ayuda a mejorar día a día.

8/10 Good

Mehdy

Stayed 1 night in May 2023
Response from RECEPCIÓN EDEN PARK on 25 Jun 2023
Muchas gracias por su positiva puntuación, nos ayuda a mejorar día a día.

10/10 Excellent

Michael

Stayed 1 night in May 2023
Response from RECEPCIÓN EDEN PARK on 25 Jun 2023
Muchas gracias por su positiva puntuación, nos ayuda a mejorar día a día.

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
A functional stay
We srrived in the afternoon and the hotel is very modern and clean. There was only one member staff on duty, and on arrival, we were informed that a shuttle to the airport next should have been booked and would depend on the availability of drivers. This obviously concerned us, as this was one of the reasons for choosing the hotel. The bar opened at about 7.30pm and restaurant, about 8.00pm. the food was very nice and the staff pleasant and effective. As it happened, it became possible to arrange the airport dropoff, which was on time.
Stayed 1 night in May 2023
Response from RECEPCIÓN EDEN PARK on 19 May 2023
Muchas gracias por su comentario positivo y su comprensión.

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel ok, food terrible!!
Room was lovely. Bath was a little annoying to shower in as the sides protruded quite a bit where you stand. The water however went from hot to cold to scalding various times throughout the shower. The biggest issue during the stay however was the evening meal. Dreadful would be an understatement. My partner’s cabbage, potato, and bacon starter did not come with bacon - it was a slab of fat. My pork ribs main had all but no meat on it - just fat. And half of the desserts were off the menu, leaving me with no available choice. The receptionist in the morning did refund almost half the meal, but in all honesty the meal was such a shambles she should have just refunded the entire amount. I’d stay in the hotel again if I had no better choice, but I certainly wouldn’t have the evening meal again. Breakfast was better as it was a buffet, so when I discovered a lump of gristle in my bacon I was able to move onto something else 😒
Stayed 1 night in Jan 2023
Response from Brava Hoteles team on 20 Jan 2023
Dear Jonathan,Thank you for sharing a review about your stay at Hotel Eden Park by Brava Hoteles. We are happy to hear you appreciate the room. We are concerned to know that the restaurant wasn't up to your expectations. We take your comments like an oportunity to improve. Looking forward to welcoming you very soon and enhancing your experience.Kind regards,Brava Hoteles team

10/10 Excellent

ELAINE

Stayed 1 night in Dec 2022
Response from Hotel Eden Park on 6 Dec 2022
Muchas gracias por su puntuación. Nos ayuda a mejorar cada día.

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good location. Bad breakfast.
Convenient for the motorway. Breakfast supposed to start at 7. I had to leave at 7:30 but by 7:15 barely any food out and very poor selection even by time I was leaving. Don’t go here for the breakfast!!!
Stayed 1 night in Nov 2022
Response from Brava Hoteles team on 1 Dec 2022
Dear David,Thank you for sharing a comment about your stay in our hotel Eden Park by Brava Hoteles. We are pleased to read that you appreciated the hotel location. We apologize for the ocurred with breakfast and we take your comment like an oportunity to improve. We look forward to welcoming you soon. Best regards,Brava Hoteles team

10/10 Excellent

Noe

Stayed 1 night in Nov 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, room was very clean and well kept. The breakfast buffet was good and had many options. Overall a great stay. Next time im in the Girona area I’ll be sure to book my stay at Hotel Eden Park!
Stayed 1 night in Nov 2022
Response from Hotel Eden Park on 11 Nov 2022
Muchas gracias por su comentario tan positivo. Nos ayuda a mejorar cada día.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place
Stayed 1 night in Oct 2022
Response from Brava Hoteles team on 24 Oct 2022
Dear Jorge,Thank you for leaving a review about your stay at Eden Park by Brava Hoteles Waiting to welcome you very soon.Cordial greetings,Brava Hoteles team

8/10 Good

ALEXANDER, London

Liked: Amenities, property conditions & facilities
no lift - unusual for a four star hotel; shower not step free either but nice place.
Stayed 2 nights in Sep 2022
Response from Brava Hoteles team on 21 Sept 2022
Dear Alexander,Thank you for sharing a comment about your stay in our hotel Eden Park by Brava Hoteles. We are pleased to read that you had a good stay with us.We look forward to welcoming you soon. Best regards,Brava Hoteles team

10/10 Excellent

Egbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay. It was busy in the hotel and we booked late so we were allocated a disabled room. We did not enjoy the wet room shower and there was no hairdryer which is unusual. Reception provided one-staff are great!
Stayed 1 night in Aug 2022
Response from Brava Hoteles team on 30 Aug 2022
Dear Egbert,Thank you for leaving a review about your stay at Eden Park by Brava Hoteles. Waiting to welcome you very soon.Cordial greetings,Brava Hoteles team

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel.Lovely rooms, very comfortable beds, staff very helpful & accommodating. Hotel a liitle remote, taxis very expensive, its only a short trip to the airport but taxi charges a minimum fare of €15.
Stayed 2 nights in Aug 2022
Response from Brava Hoteles team on 19 Aug 2022
Dear Tony,Thank you for sharing a review about your stay at Hotel Eden Park by Brava Hoteles. We are happy to hear you were satisfied with the room comfort and staff amability. It was a pleasure to have you and we would love to welcome you back at our hotels in the future!Kind regards,Brava Hoteles team

8/10 Good

Orla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, so close to the airport, lovely staff and great food
Stayed 1 night in Jul 2022
Response from Brava Hoteles team on 2 Aug 2022
Dear Orla, Thank you for sharing a review about your stay at Hotel Eden Park by Brava Hoteles. We are happy to hear you enjoyed your stay and that you took advantage of our great location. It was a pleasure to have you and we would love to welcome you back with us in the future! Kind regards, Brava Hoteles team

10/10 Excellent

Paul

Stayed 1 night in Jun 2022
Response from Hotel Eden Park on 3 Jul 2022
Muchas gracias por su puntuación, nos ayuda a mejorar cada día.

2/10 Terrible

Domenico

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Dirty bathroom, no lift, unfriendly and unhelpful staff. I couldn’t wait to check out and NEVER come back.
Stayed 1 night in Jun 2022
Response from Brava Hoteles team on 14 Jul 2022
Dear Domenico, Thank you for leaving a review about your experience. We are concerned to read that you had a bad experience with us. We apologize for all the inconvenience, we regret that we did not handle the situation better. We will make effort to ensure that no guest experiences the same. Kind regards, Brava Hoteles team

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was fine. The only thing letting it down was the waste bin in the shower room, it hadn’t been emptied. This wasn’t noticed until just before leaving when I was disposing a small amount of waste.
Stayed 1 night in May 2022
Response from Brava Hoteles team on 15 Jun 2022
Dear Michael, Thank you for sharing a review about your stay at Hotel Eden Park by Brava Hoteles. We are happy to hear you find everithing to your liking. We are concerned with your comment about the bin. We will analyze the situation. It was a pleasure to have you and we would love to welcome you back at our hotels in the future! Kind regards

8/10 Good

Iacov

Stayed 1 night in May 2022

10/10 Excellent

Riki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled and stayed in 6 hotels on our trip and this one was everyone’s favorite. Clean rooms nice staff, delicious breakfast and the pool was a bonus. It was a 15-20 minute ride to the center of Girona but we didn’t mind.
Stayed 1 night in May 2022
Response from Brava Hoteles team on 15 Jun 2022
Dear Riki, Thank you for sharing a review about your stay at Hotel Cap Roig by Brava Hoteles. We are happy to hear you enjoyed your holidays and that you apreciate the uinstallations, breakfast and staff amability. It was a pleasure to have you and we would love to welcome you back with us in the future! Kind regards

10/10 Excellent

Ildiko

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Wendy

Stayed 1 night in Apr 2022

10/10 Excellent

Suzannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel and the staff were very friendly.
Stayed 1 night in Feb 2022
Response from Hotel Eden Park on 24 Mar 2022
Dear guest, Thank so much for your kind words. We appreciate it very much.

8/10 Good

greg

Stayed 1 night in Jan 2022

10/10 Excellent

Frank

Stayed 1 night in Jan 2022
Response from Hotel Eden Park on 16 Jan 2022
Muchas gracias por su puntuación. Estamos encantados de que su estancia haya sido tan placentera.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stop-over
We first stayed in this hotel when it was under previous ownership. It is very conveniently located for our journey from France to Spain. The new owners have done a first class refurbishment and all parts of the hotel are a marked improvement. We shall certainly be staying here again.
Stayed 1 night in Sep 2021

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and eco friendly.
Satisfied and relaxing. Will stay again the next time to travel to Girona.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Massive room,well appointed for the nights stay. Clean spacious reception area and very modern. Not the easiest place to find in the rain and the dark as it is at the end of a sort of unnamed track and you think you are on the wrong road,but continue and the hotel is about 250 mtrs at the the end.
Stayed 1 night in Dec 2019
Response from Hotel Eden Park on 8 Dec 2019
Dear customer, we appreciate your opinion, and we will also consider it. Thank you for giving us your time. See you on next time.

10/10 Excellent

Sheila

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Lovely big room, lovely staff. Would’ve liked a kettle with tea and coffee available in the room.
Stayed 1 night in Oct 2019
Response from Hotel Eden Park on 22 Oct 2019
Thank you very much for your great feed back Best regards

8/10 Good

Sharmil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Eden Park on 21 Oct 2019
Estimado/a Sharmil, agradecemos su tiempo y valoración. Muchas gracias

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Hotel Eden Park on 30 Sept 2019
Gracias por su valoración.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Recepción on 15 Sept 2019
¡Muchas gracias por su puntuación|

6/10 Okay

Alan

Liked: Staff & service
Disliked: Cleanliness
Airport stopover
Great location to stay for an early morning flight the communal areas are modern, light and clean however our room smelt of stale smoke not sure if there was an option to ask for a no smoking room I suggest you try! No food or bar service during the day after breakfast or before evening dinner. Large patio and pool area we were offered pool towels and the staff were friendly.
Stayed 1 night in Sep 2019
Response from Hotel Eden Park on 13 Sept 2019
Dear Alan, thank you for your time and comments. Yours Sincerelly,