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It has been a pleasant stay and the staff is very helpful.
Verified traveller
Stayed 1 night in Sep 2021
Response from Danecey on 6 Sept 2021
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Swimming pool and gym is good.Very close to the mall.
Verified traveller
Stayed 1 night in Jan 2020
Response from Maggie on 21 Jan 2020
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Conveniently located very near SM mall. Many restaurant to choose from. Will definitely stay here again
Verified traveller
Stayed 1 night in Jan 2020
Response from Maggie on 21 Jan 2020
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Likes: Large room, Nice view of the city, good location that is near the train station and several Malls, large toilet with bathtub, great service, gym, Swimming pool
Dislikes: None
Verified traveller
Stayed 4 nights in Dec 2019
Response from Maggie on 30 Dec 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
The hotel is very clean, staff is friendly. The room was spacious, comfortable and nice. Good location.
Verified traveller
Stayed 2 nights in Nov 2019
Response from Maggie on 21 Nov 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
The front desk staff services provided very professional and great. the Sheraton was a perfect location close to airport and also close to one of the biggest shopping mall in the area SM. Rooms are perfectly clean and amazing breakfast selection.
Shirley
Stayed 1 night in Nov 2019
Response from Maggie on 21 Nov 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
6/10 Okay
YICHUN
Business traveller
16 Sept 2019
Liked: Staff & service
Room is moist, not comfortable.
YICHUN
Stayed 2 nights in Sep 2019
Response from Maggie on 19 Sept 2019
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Everything great and centrally located great staff
Verified traveller
Stayed 3 nights in Mar 2019
Response from Maggie on 30 Apr 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
The wall beside the toilet was not clean. There seemed to be somethings on the wall. But everything else was just nice including the staff. They were wonderful.
GAUDENCIO P
Stayed 1 night in Mar 2019
Response from Maggie on 3 May 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. The problem about the toilet you mentioned had been reflected to our hotel management team so that we can continue to improve our hotel facilities and services. We appreciate your recognition and your suggestion. We look forward to welcoming you again in the future, and hope you will have a wonderful stay with us.
Decent size room, adequate bathroom and fairly good breakfast spread although the breakfast location requires a bit of walking to get some of everything. Why the toast is on the opposite of the lobby to the eggs is beyond me. Decent internet connection with built in VPN.
Walking distance to shopping mall with decent restaurants is added bonus.
Verified traveller
Stayed 5 nights in Mar 2019
Response from Maggie Cai on 17 Mar 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Overall, the hotel is nice to stay. Room & bed is comfortable.
However, the hotel staff told me that I cannot earn SPG points for my stay if I booked my room via Expedia.
James
Stayed 2 nights in Jan 2019
Response from Maggie.Cai on 2 Feb 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Courteous and knowledgeable staff. Quite, big room with everything you need. Clean towel, but one time after they cleaned the room, one of the new pillow cases was dirty. Lots of eateries and some fruits stores nearby. 15 mins taxi to the airport, 20 mins taxi to the pier to Gulangyu. Recommended.
Martha
Stayed 3 nights in Dec 2018
Response from Maggie Cai on 9 Jan 2019
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Great location. Nice hotel with clean rooms. Great food options, and friendly staff.
William
Stayed 2 nights in Oct 2018
Response from wendy on 10 Oct 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Walking distance to shopping like SM mall. Connivance surrounding amenities.
Richard
Stayed 3 nights in Aug 2018
Response from Wendy on 7 Sept 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
6/10 Okay
niranjan
21 May 2018
Liked: Cleanliness, room comfort
very few good hotels at xiamen and shall vouch for this hotel
niranjan
Stayed 3 nights in May 2018
Response from Josy on 27 Jun 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Not very accomodating staff. They say No to most of my request.
Verified traveller
Stayed 2 nights in May 2018
Response from Josy on 14 May 2018
Thank you for choosing to stay at Sheraton Xiamen Hotel. We regret that your experience was unpleasant during the stay. Please accept our apologizes on any inconveniences causes we had brought to you.
Very good hotel. Only breakfast area a bit unconventional broken among the two wings of the hotel.
Diego
Stayed 1 night in Jan 2018
Response from Lydia Li on 22 Feb 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
I have stayed at this hotel many times. Rooms are nice, their breakfast is elobrate. I like this Sheraton than any other property I have stayed. Also this place is very close to Indian restaurant- Indiano Jones- only Indian restaurant in town. Overall a very nice hotel.
AS
Stayed 1 night in Oct 2017
Response from Lydia Li on 16 Nov 2017
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
6/10 Okay
Verified traveller
16 Sept 2017
Liked: Cleanliness
Disliked: Staff & service
Breakfast not included!
I am surprise the hotel doesn't provide breakfast.
Verified traveller
Stayed 8 nights in Sep 2017
Response from Lydia Li on 18 Sept 2017
Dear Valued Guest, Thank you for your candid review. We offer breakfast for our guest at 2F floor Waves Pan Asian Restaurant with an additional charge at *RMB168 for adult, and we also promote some special room offers including free breakfast every now and then. You are very welcome to follow us at Sheraton.com/Xiamen when you are coming next time. Again, thanks for your feedback and we look forward to hearing from you and welcoming you again at Sheraton Xiamen Hotel.
Smelled super bad, like dogs stayed in there And mares that place hard! Service was very good but the smell....
Verified traveller
8/10 Good
Surendra Paul
11 Mar 2017
Liked: Cleanliness, staff & service, room comfort
Old girl needs a face lift.
This business trip was pleasant enough. I have been staying at this property for the last 12 years, it is just getting a bit dated and it is time to be refreshed.
Nice hotel in Xiamen. I will always stay there if I go back there again for business.
Heidi
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward welcoming you again at Sheraton Xiamen Hotel.
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward welcoming you again at Sheraton Xiamen Hotel.
Dear Valued Guest,
Thank you for choosing Sheraton Xiamen Hotel. We are devoted to offering guests a comfortable stay with us.
We will work hard to make sure that we maintain the same level of service in the hotel, and also, improve our food quality to meet your demands.
At Sheraton Xiamen Hotel, it is our aim to open up your life and travel effortless. Again, thanks for your feedback and we look forward to hearing from you and welcoming you again at Sheraton Xiamen Hotel.
Dear Valued Guest,
Thank you for choosing Sheraton Xiamen Hotel. We are devoted to offering guests a comfortable stay with us.
We will work hard to make sure that we maintain the same level of service in the hotel, and also, improve our food quality to meet your demands.
At Sheraton Xiamen Hotel, it is our aim to open up your life and travel effortless. Again, thanks for your feedback and we look forward to hearing from you and welcoming you again at Sheraton Xiamen Hotel.
The hotel is looking a little dated but it is fine for a business trip, the service on the other hand was fantastic, with everyone going out of there way to accommodate
michael
4/10 Poor
doddsy, d
29 Jul 2015
Disliked: Property conditions & facilities
I can't fathom how anyone could like this property
Very disappointed and rather surprised at the mediocre quality. Larger clearly doesn't mean better.
doddsy
Response from Shine Zhao on 18 Aug 2015
Dear Valued Guest,
Thank you for choosing The Sheraton Xiamen. We appreciate your comments very much. We’re sorry that we didn't provide you a comfortable stay, and we will do our best to enhacne our quality.
At Sheraton Xiamen Hotel, it is our aim to give you a sense of belonging, feel warm, and ensure our guests have a great time with us. We will keep developing our services and products, and we look forward to welcoming you back to Sheraton Xiamen in the near future.
its ok highly recomended,, all do the price is regular,, in china u can get others same quality less price
Verified traveller
Response from Shine Zhao on 18 Aug 2015
Dear Valued Guest,
Thank you for choosing The Sheraton Xiamen. We appreciate your positive comments very much. We are delighted to know that you have a pleasant holiday during your stay.
We are sorry that it took you some time to check out, and we will have our staff more training, and improve their efficiency in the work. Meanwhile, we will also enhance our service and quality to meet customers' needs in the future.
At Sheraton Xiamen Hotel, it is our aim to give you a sense of belonging, feel warm, and ensure our guests have a great time with us. We will keep developing our services and products, and we look forward to welcoming you back to Sheraton Xiamen in the near future.
8/10 Good
Verified traveller
7 Jun 2015
Liked: Cleanliness, staff & service, room comfort
Hotel is good just needs some remodling carpets were dirty but room in general is fine