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Reviews of NH Collection Andorra Palome

4 out of 5
NH Collection Andorra Palome
Crta. d'Arinsal s/n, AD400 Erts, Arinsal, La Massana

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 21 reviews" "
Rating 8 - Good. 6 out of 21 reviews" "
Rating 6 - Okay. 0 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angeliani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on 8 Mar 2024
Dear customer,Thanks for his comment!Things like this help us to continue working and strive to be better.We hope to see you very soon

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the quality. Very clean and pleasant rooms. Parking is additional $ but you can park for free on the street.
Stayed 1 night in Oct 2023
Response from Reception Manager on 1 Nov 2023
Dear guest,Thank you for your comment. Comments like yours make our work very rewarding.We hope to see you very soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Palome. The room was clean and comfortable and the bed was superb. I had a great nights sleep. The staff were also very friendly and helpful. I would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Front Office Manager on 10 Nov 2023
Dear guest,Thank you for your comment. Comments like yours make our work very rewarding.We hope to see you very soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional staff
Exceptional staff. Extremely helpful and friendly. Lovely hotel with very good location.
Stayed 2 nights in May 2023
Response from Front Office Manager on 10 Nov 2023
Dear guest,Thank you for your comment. Comments like yours make our work very rewarding.We hope to see you very soon!

10/10 Excellent

Tomas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Front Desk Manager on 27 Feb 2024
Querido Tomas,Gracias por tomarse su tiempo en valorarnos. Esperamos verlos pronto de nuevo.Un saludo,

10/10 Excellent

ESTHER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy acogedor y bien cuidado. Lo único que cambiaría es darle un poco más de intensidad a la luz de los pasillos.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 27 Feb 2024
Dear guest,Thank you for your comment. Comments like yours make our work very rewarding.We hope to see you very soon!

8/10 Good

Rocío

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge the parking separately and its not cheap
Stayed 3 nights in Feb 2024
Response from Front Desk Manager on 27 Feb 2024
Dear guest,Thank you for your comment. Comments like yours make our work very rewarding.We hope to see you very soon!

10/10 Excellent

Cecilia

Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 4 Jan 2024
Apreciado cliente,Gracias por su comentario! Esperamos verle de nuevo en Andorra.Un saludo

10/10 Excellent

Júlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso!!!!
Hotel maravilhoso!!!! Talvez um dos melhores que eu tenha tido a oportunidade de ficar. Quarto enorme, super moderno, limpo, silencioso e com uma vista maravilhosa para as montanhas e os rios. Instalações do banheiro super modernas, com banheira, roupões. Funcionários do hotel muito atenciosos, em especial o Abidou. Tem estacionamento, mas é muito tranquilo de estacionar o carro na rua. Na frente tem um ponto de ônibus, para quem quiser ir para o centrinho sem carro. Perfeito sem defeitos!!!! Amamos muitos e já quero voltar
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 5 Dec 2023
Caro cliente,Obrigado pelo seu comentário. Comentários como o seu tornam nosso trabalho muito gratificante.Esperamos vê-lo em breve!

8/10 Good

odile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bel hôtel au personnel efficace
Hôtel très bien situé, avec parking.Tres bon wifi, suite agréable avec une jolie vue sur le jardin. Deco très design, petit déjeuner bien achalandé. Literie au top, salle de bain originale. Grand dressing! . Point négatifs, manque global de lumière (sources lumineuses insuffisantes et peu éclairantes) dans la chambre, pas de lumière dans le dressing (on ne voit pas bien ses affaires), pas de mouchoirs dans la salle de bain, avec des lumières un peu jaune au plafond, sans lumière autour du miroir ce qui ne permet pas de se maquiller. Douche à ne pas mettre au débit maximum au risque se faire déborder l’eau du bac receveur. La baignoire balneo ne fonctionnait pas bien (pas de buses jets d’eau seules les buses à air fonctionnaient). Petits balcons sans réelle utilité. Et pas de table basse devant les deux fauteuils confortables, dommage dans une suite. Salle de gym très bien équipée, il ne manquerait juste qu’un vélo elliptique et un rameur. Pas de piscine. Globalement cela reste un bel hôtel romantique, avec la rivière qui masque bien le bruit de la route.
Stayed 3 nights in Oct 2023
Response from Chef De Reception on 1 Nov 2023
Chere client,Merci pour votre commentaire. Des commentaires comme le vôtre rendent notre travail très enrichissant.Nous espérons vous voir très bientôt.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
C'est la deuxième fois que nous venions dans cet établissement qui est vraiment de belle qualité. Mais je trouve dommage que le parking soit devenu payant 15 euros et le petit déjeuner est devenu hors de prix. Sinon c'est parfait, nous aimons beaucoup cet endroit.
Stayed 2 nights in Sep 2023
Response from Chef De Reception on 1 Nov 2023
Cher client,Merci pour votre commentaire. Des commentaires comme le vôtre rendent notre travail très enrichissant.Nous espérons vous voir très bientôt.

8/10 Good

JOSEP MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Front Office Manager on 5 Dec 2023
Apreciat client,Gràcies per el seu comentari.Esperem veure'ls de nou ben aviat.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Desk Manager on 27 Feb 2024
Dear guest,Thank you for your comment. Comments like yours make our work very rewarding.We hope to see you very soon!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Front Desk Manager on 27 Feb 2024
Dear guest,Thank you for your comment. Comments like yours make our work very rewarding.We hope to see you very soon!

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Quality Département NH Collection Andorra Palomé. on 23 Jan 2023
Estimado Sr. Raymond Forado, En nombre de todo el equipo que conformamos el NH Collection Andorra Palomé, queremos agradecerle que haya tomado unos minutos de su tiempo para realizar esta valoración. Esperamos recibirle en sus próximas visitas a Andorra. Seguiremos mejorando como siempre nuestra atención y servicios. Y le estaremos esperando con los brazos abiertos. Reciba un cordial saludo, Quality Département NH Collection Andorra Palomé.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Dec 2022
Response from Quality Département NH Collection Andorra Palomé. on 23 Jan 2023
Estimada Sra. Laura Sarri Tort, En nombre de todo el equipo que conformamos el NH Collection Andorra Palomé, queremos agradecerle que haya tomado unos minutos de su tiempo para realizar esta valoración. Esperamos recibirle en sus próximas visitas a Andorra. Seguiremos mejorando como siempre nuestra atención y servicios. Y le estaremos esperando con los brazos abiertos. Reciba un cordial saludo, Quality Département NH Collection Andorra Palomé.