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Reviews of Crossroads Hotel Blantyre

3.5 out of 5
Crossroads Hotel Blantyre
Crossroads Mall, Glyn Jones Road, Blantyre

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 27 reviews" "
Rating 8 - Good. 10 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio, Stoughton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed in Blantyre for a week. This hotel met my expectations. I will definitely book again on another trip and highly recommend them.
Stayed 8 nights in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast with many choices Spa Spacious rooms with very nice bathtub and shower Super friendly and helpful staff
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Stayed 2 nights in Mar 2024

4/10 Poor

Jeremy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not worth the money. Big, clean rooms, but that’s about it. Awful food, no alcohol served, no swimming pool or outdoor seating area. Very claustrophobic feel overall.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Morten

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Smelly room, old coffee, leaking water boiler, noisy AC, need to enter and leave the hotel via the garage i the morning.
Stayed 3 nights in Jul 2023
Response from Wenasi on 13 Jul 2023
Morten, we are saddened to hear that your stay with us was not up to standard. Thank you for your feedback as it will allow us to improve your next stay with us.We apologize once again.

8/10 Good

Wayne

Stayed 3 nights in May 2023
Response from Wenasi on 17 May 2023
We are pleased to hear back from you. We are happy to have been of service to you.We look forward to having you at our property again soon.

10/10 Excellent

Islam

Stayed 2 nights in Mar 2023
Response from Wenasi on 18 Apr 2023
Thank you for your response and stay with Crossroads Hotels Blantyre. We look forward to having you with us again!

8/10 Good

Chandanie, Ozone Park

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Mar 2023
Response from Wenasi on 18 Apr 2023
Thank you for your response and stay with Crossroads Hotels Blantyre. We look forward to having you with us again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manicure and massages from the spa were so professional and enjoyable. Restaurant view lovely, food yummy, service excellent.
Stayed 3 nights in Feb 2023
Response from Wenasi on 18 Apr 2023
Thank you for your response and stay with Crossroads Hotels Blantyre. We look forward to having you with us again!

10/10 Excellent

Yusuf

Stayed 1 night in Feb 2023

8/10 Good

Paul

Stayed 4 nights in Dec 2022

10/10 Excellent

Jonathan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were amazing! I had no idea when I booked this hotel that it would be the level of class that it was! For the price, it is the best option in Blantyre.
Stayed 6 nights in Oct 2022
Response from Wenasi on 10 Oct 2022
Thank you for your feedback Jonathan! we take pride in giving our guests the best possible service.We hope you will choose Crossroads Hotels Blantyre again!

10/10 Excellent

Don, Portland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left an important folder at the Crossroads and the staff went above and beyond to ship the folder to Lilongwe. That kind of help is above and beyond what one normally receives. I will definitely stay at the Crossroads the next time I m in Blantyre.
Stayed 1 night in Apr 2022
Response from Wenasi on 9 May 2022
We are here to provide services that are above and beyond our guests expectations! We are truly glad that you have found a home with us! Looking forward to having you with us again!

10/10 Excellent

Mercy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Crossroads on 27 Jan 2022
Greetings, Thank you for your feedback. We always appreciate your reviews. Looking forward to see you back very soon. Warm regards.

8/10 Good

Cosby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do better
The stay was good. Thought the attidue of the front office and aome staff needs to change. Not every guest will dress immaculately. I chose to look simple for a reason - holiday. Same dreassing if it was a white person will be treated differently. They must learn to treat everyone equally regardless.
Stayed 1 night in Dec 2019
Response from Guest relation Officer on 6 Feb 2020
Thank you for sharing your experience with us at Crossroads Hotel Blantyre. Our team has been working making impeccable customer service that matches the standard of the Hotel. I would like to sincerely apologize for the less than satisfactory experience you had so far with regards on our front office staff attitude. Any inconveinces caused in this regard are highly regretted. Your comfort is our priority. We value your time, and we welcome you back in the future.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Heinrich

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Ems on 5 Jun 2019
Thank you for this rating Ms. Julie. We will definately work hard to maintain this.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
シャワー室等を使用した場合、しっかり閉まらず、隙間から床に多量の水が漏水する。その結果、床が滑りやすくなる。
Stayed 14 nights in Apr 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It took to repair leak points at the bath room in my room. In addition, tissue papers with a box were not put in my room, but only soft papers for a toilet. It was very inconvenient for guest like me in any cases. Whenever I want to use that, I used to go to the toilet.As far as I stayed in the hotels, Urban area in Africa, I have not experienced to stay in the hotels without tissue papers. Thanks. Regards, Guest
Stayed 14 nights in Apr 2021

8/10 Good

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019