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Reviews of Holiday Inn Express Boston Logan Airport - Revere, an IHG Hotel

2.5 out of 5
Holiday Inn Express Boston Logan Airport - Revere, an IHG Hotel
245 REVERE BEACH PARKWAY BLDG, Revere, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 742 out of 1156 reviews" "
Rating 8 - Good. 245 out of 1156 reviews" "
Rating 6 - Okay. 93 out of 1156 reviews" "
Rating 4 - Poor. 37 out of 1156 reviews" "
Rating 2 - Terrible. 39 out of 1156 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gianfranco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel, seems like a 4 stars, i don’t know why it is qualified as a 2.5 stars. Really happy with it.
Stayed 1 night in May 2024

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was a great nice room, good breakfast
Stayed 2 nights in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was excellent - entire hotel was clean and safe - shuttle to the airport
Stayed 1 night in May 2024
Response from Shea on 6 May 2024
Dear David, Thank you for taking the time to share your experience with us! We are glad to hear you enjoyed our clean and safe spaces! We hope to see you stay with us again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Courtney

Travelled with family
Clean and comfortable!
Stayed 1 night in Apr 2024
Response from Shea on 1 May 2024
Dear Courtney, Thank you for taking the time to review us! We are glad to hear you enjoyed our clean and comfortable spaces! We hope that you will stay here again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friend front desk clerk, helped us to get to a pharmacy where we had a prescription transferred from our home area.
Stayed 1 night in Apr 2024
Response from Shea on 1 May 2024
Dear Janice, Thank you for reviewing us! We are thrilled to hear you were satisfied with our staff and our that our services met your expectations! We hope that you will stay here soon again! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

8/10 Good

Michelle

Travelled with family
The bar food was mediocre.
Stayed 1 night in Apr 2024
Response from Shea on 1 May 2024
Dear Michelle, Thank you for reviewing us! We are thrilled to hear you enjoyed your time with us and we hope to see you again soon! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

6/10 Okay

Nissa

Booked this hotel for the pool only to find out on check in it was out of order. Prior notice would have been nice i could have changed places
Stayed 2 nights in Apr 2024
Response from Shea on 1 May 2024
Dear Nissa, Thank you for reviewing us. We apologize for this inconvenience as we hope that you will stay with us again so we can ensure our pool is back to running. We hope you will visit us again soon! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

6/10 Okay

CLAUDIA, HOUSTON

Access is very inconvenient and also charge for parking is ridiculous.
Stayed 2 nights in Apr 2024
Response from Shea on 1 May 2024
Dear Claudia, Thank you for reviewing us. We are sorry to hear about your experience with us as we hope that you will give us another chance in the near future. Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Collette, New London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and nice. It was easy to get to and from downtown.
Stayed 1 night in Apr 2024
Response from Shea on 1 May 2024
Dear Collette, Thank you for reviewing us! We are so pleased to hear you enjoyed your time here! We are glad our location close to downtown met your needs and we look forward to seeing you again soon! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Ann

Stayed 2 nights in Apr 2024
Response from Shea on 1 May 2024
Dear Ann, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay here with us! We hope that you will stay here again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Li

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel close to airport.
Stayed 1 night in Apr 2024
Response from Shea on 1 May 2024
Dear Li on, Thank you for taking the time to review us! We are so glad to hear you enjoyed your stay with us and that our location close to the airport met your needs! We hope to see you again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Zineb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shea on 1 May 2024
Dear Zineb, Thank you for reviewing us. We are glad that you enjoyed your stay as we hope to see you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

8/10 Good

Mary

Business traveller
Efficient and clean! Loved the dining on site!
Stayed 1 night in Mar 2024
Response from Shea on 1 May 2024
Dear Mary, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and that our clean spaces met your needs! We hope that you will stay here again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Zuleyka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted nicely by night staff members.
Stayed 1 night in Mar 2024
Response from Shea on 1 May 2024
Dear Zuleyka, Thank you for taking the time to share your review with us! We are glad that our staff met your expectations! We hope that you will stay here again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Shea on 1 May 2024
Dear Heather, Thank you for taking the time to review us! We are glad to hear you enjoyed your time with us and we hope to see you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Shea on 1 May 2024
Dear Deborah, Thank you for taking the time to review us! We are glad to hear you enjoyed your time here as we hope that you will visit us again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shea on 2 May 2024
Dear Ping, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that we could accommodate you to meet your needs! We hope to see you again soon! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Ashleigh

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, prices were awesome!! Came down from NH to see the Celtics game with my husband and kids! It then turned into one of my twins being hospitalized @ Children’s Boston! So I’m very thankful we were down in MA when we needed to be!
Stayed 1 night in Mar 2024
Response from Shea on 1 May 2024
Dear Ashleigh, Thank you for reviewing us! We are pleased to hear you enjoyed our property and prices satisfied you! We hope that you will stay here again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Shea on 1 May 2024
Dear Matthew, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your time with us as we look forward to providing for you once again! We hope to see you soon! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

2/10 Terrible

Alexis

Stayed 1 night in Feb 2024
Response from Shea on 1 May 2024
Dear Alexis, Thank you for taking the time to review us. We hope that you will directly reach out to our team as we do our best to ensure each guest has an enjoyable stay! We hope to see you give us another chance in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

FLORDELIZA C

Liked: Cleanliness, staff & service, property conditions & facilities
Been my favorite hotel. Staff had always been friendly, helpful and always greeting me with a smile.
Stayed 4 nights in Feb 2024
Response from Shea on 1 May 2024
Dear Flordeliza, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time here with us and that our staff could meet your expectations! We hope to see you again soon! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
The staff was super amazing with me. I am forever grateful 🙏
Stayed 1 night in Feb 2024
Response from Shea on 1 May 2024
Dear Judith, Thank you for reviewing us! We are glad to hear you were satisfied with your stay! We are thrilled our staff was able to meet your expectations as we hope that you will stay here again soon! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Angel Del

Travelled with family
Very well put together establishment but I think it’s not right to have to pay for parking when we already paying for a room . Maybe you should just include it in the price and call it a day. But over all besides the parking situation I give the hotel a 10 out of 10
Stayed 1 night in Jan 2024
Response from Shea on 1 May 2024
Dear Angel Dei, Thank you for taking the time to review us! We are so thrilled to hear we could accommodate you to meet your expectations! We hope that you will stay here again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Conrado S, Alameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank u for ur service to us I really enjoyed my stayed coz the kindness of all the staff God bless u all
Stayed 3 nights in Jan 2024
Response from Shea on 1 May 2024
Dear Conrado, Thank you for taking the time to share your experience with us! We are glad to hear you enjoyed your stay and that our services satisfied you! We hope that you will stay here again soon! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Maria P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shea on 1 May 2024
Dear Maria, Thank you for taking the time to review us! We are thrilled to hear you enjoyed your time with us and we hope that you will stay here again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

8/10 Good

Evaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice stay, it was only for one night. The check out is at 11 am, but I had the housekeeping knocking at the door at 9 am, waking me up. That’s the only complaint I have. Again overall it was a nice experience.
Stayed 1 night in Jan 2024
Response from Shea on 1 May 2024
Dear Evaldo, Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed your overall stay as we hope to see you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Astachia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept. Clean. Quiet. Staff was great. Gym was spotless, although I wish there was a cleaning product or wipes for after they've been used. We went for a night away for my daughter's 13th birthday and she was so happy. Parking is too tight, that's the only property issue. It will be exciting when the plaza is built across the street to have lots to walk to!
Stayed 1 night in Jan 2024
Response from Shea on 1 May 2024
Dear Astachia, Thank you for taking time to share your experience with us! We are so thrilled to hear you were satisfied by our clean and quiet spaces along with our friendly staff!! We are glad our amenities met your needs as well! We hope to see you stay with us again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

10/10 Excellent

Tong, Fort Thomas

Stayed 1 night in Jan 2024
Response from Shea on 1 May 2024
Dear Tong, Thank you for reviewing us! We are glad to hear you enjoyed your time with us! We hope to see you again in the near future so we can meet your expectations once again! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

8/10 Good

David, Hoagland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Good area and location.
Stayed 1 night in Jan 2024
Response from Shea on 1 May 2024
Dear David, Thank you for reviewing us. We are glad our great location and area satisfied you throughout your time here! We hope that you will stay here again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport - Revere

6/10 Okay

clifford

Liked: Cleanliness, staff & service, property conditions & facilities
The property charged a $20 parking fee that was not disclosed by Expedia.
Stayed 1 night in Jan 2024
Response from Shea on 13 Jan 2024
Dear Clifford, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time with us. We apologize you felt we did not disclose the parking fee. We hope that you will give us another chance in the near future! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Michelle, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2 night stay was adequate for our needs! The staff was extremely friendly. I do have to say the towels were very rough! Not soft at all and the toilet paper was like sand paper.
Stayed 1 night in Jan 2024
Response from Shea on 13 Jan 2024
Dear Michelle, Thank you for taking the time to review us! We are glad to hear you were satisfied throughout your two night stay and our staff satisfied you! We hope that you will stay with us again in the near future! Sincerely,Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Shea on 13 Jan 2024
Dear Isaac, Thank you for reviewing us! We are so glad to hear you were satisfied throughout your stay and we hope to see you again soon! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shea on 11 Jan 2024
Dear Camille, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shea on 11 Jan 2024
Dear John, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

6/10 Okay

rose

Liked: Cleanliness, staff & service, room comfort
Improve breakfast and you'll have a winner hotel.
My overnight stay was on December 22nd 2023. The hotel room was very clean. The staff was amazing and very accommodating. But, they need to improve the breakfast. First of all, paper plate and plastic cutlery????!!!! Food was horrendous and not fresh at all. If you improve breakfast, it will be worth the money I paid.
Stayed 1 night in Dec 2023
Response from Shea on 30 Dec 2023
Dear Rose, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that the cleanliness of our spaces satisfied you! We apologize you felt as though our breakfast was not up to par. We hope that you will give us another chance in the near future. Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Trina, Ware

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for flying out of Logan Airport. Just a 10 minute drive away
Stayed 1 night in Dec 2023
Response from Shea on 29 Dec 2023
Dear Trina, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and our location satisfied you! We hope that you will stay here again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Juan Carlos Reyes

Stayed 3 nights in Dec 2023
Response from Shea on 29 Dec 2023
Dear Juan, Thank you for reviewing us! We are glad to hear you were satisfied with your stay as we do our very best to ensure a great stay to each of our guests. We look forward to seeing you again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Nita

Liked: Cleanliness, staff & service, property conditions & facilities
I Loved the overall experience nice clean rooms, clean spacious pool, lovely gym. This is a Hotel I would recommend to everyone. Andrea the front desk worker was very pleasant, and assisted with any questions.
Stayed 1 night in Dec 2023
Response from Shea on 29 Dec 2023
Dear Nita, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we are glad our staff was pleasant! We hope that you will visit us again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport- Revere

2/10 Terrible

eanel

Stayed 1 night in Dec 2023
Response from Shea on 29 Dec 2023
Dear Eanel, Thank you for reviewing us. We are sorry to hear about your stay. We hope that you will directly reach out to our team so we can do our best to provide you with a great next stay! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shea on 29 Dec 2023
Dear Leland, Thank you for taking the time to review us! We are so glad to hear you enjoyed your time with us and we look forward to seeing you again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Sharee S.

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality that was shown by this hotel was top tier… the entire hotel is so up-to-date. Modern tech-savvy. It's like one of the best hotelsales I've ever been in. Complimentary laundry Duff products in the restroom. It's Clein tea and coffee available the name brand stuff, the bar food was phenomenal. We were there for 3 days and could not wait for the bar to open so that we could order. We did not even want a order from restaurants around. The people were so nice and helpfull. Shopping chopping stores are so close walking distance. Let's set up an gonna do tomorrow, why?
Stayed 2 nights in Dec 2023
Response from Shea on 13 Jan 2024
Dear Sharee, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and that our staff could accommodate you to meet your expectations! We are glad our location worked best for you and we look forward to seeing you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

CLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shea on 13 Jan 2024
Dear Claude, Thank you for taking the time to review us! We are glad to hear you were satisfied throughout your time here. We hope to see you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Oct 2023
Response from Shea on 13 Jan 2024
Dear Angelo, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and close to everything
Stayed 3 nights in Dec 2023
Response from Shea on 13 Jan 2024
Dear Jacqueline, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us in our clean spaces! We are glad our staff was friendly and we hope to see you again soon! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shea on 13 Jan 2024
Dear Vanessa, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your time here with us and we look forward to seeing you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023
Response from Shea on 13 Jan 2024
Dear Danielle, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your time here with us and we hope to see you again soon! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

8/10 Good

Ben

Stayed 1 night in Dec 2023
Response from Shea on 13 Jan 2024
Dear Ben, Thank you for taking the time to share your experience with us. We are glad to hear your were satisfied with your stay and we look forward to seeing you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

MacDonald

Stayed 1 night in Dec 2023
Response from Shea on 13 Jan 2024
Dear MacDonald, Thank you for reviewing us! We are pleased to hear you enjoyed your stay with us and we hope to see you again soon! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

6/10 Okay

Krista

Liked: Cleanliness, amenities, property conditions & facilities
The facility, property amenities, and the overall overnight experience was lovely. Everything was functional and clean and the stay was peaceful and relaxing. However, it is quite difficult to contact the hotel if you do not have a US phone number. Perhaps a WhatsApp number or internet service alternative would be really appreciated for international guests. I also would have appreciated more communication updates or maybe even signs posted on breakfast hours, the shuttle service, etc.
Stayed 1 night in Dec 2023
Response from Shea on 13 Jan 2024
Dear Krista, Thank you for taking the time to share your experience with us! We are pleased to hear you enjoyed our amenities and your overall stay satisfied you! We can't wait to see you again in the near future! Sincerely, Holiday Inn Express Boston Logan Airport- Revere

10/10 Excellent

Arlyne

Stayed 1 night in Dec 2023
Response from Shea on 30 Dec 2023
Dear Arlyne, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay here and we look forward to seeing you again in the near future. Sincerely, Holiday Inn Express Boston Logan Airport- Revere