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Reviews of Hampton Inn & Suites Austin South/Buda

2.5 out of 5
Hampton Inn & Suites Austin South/Buda
1201 Cabelas Dr, Buda, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 380 out of 694 reviews" "
Rating 8 - Good. 163 out of 694 reviews" "
Rating 6 - Okay. 71 out of 694 reviews" "
Rating 4 - Poor. 48 out of 694 reviews" "
Rating 2 - Terrible. 32 out of 694 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here, I will likely stay here again.
Stayed 1 night in Jun 2024

10/10 Excellent

Mindy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean property. Felt secure.
Stayed 2 nights in Jun 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet and clean.
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible from highway and decent price.
Stayed 4 nights in May 2024

6/10 Okay

Jeannie

Travelled with family
We got stuck in the elevator on Saturday 05/11/2024. We had to call the front desk to come get us out. Only bad thing.
Stayed 2 nights in May 2024

2/10 Terrible

malik, clute

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in May 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and smelled clean. The breakfast was outstanding. The staff were very friendly and helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Melinda

Liked: Staff & service
Outdated
Stayed 2 nights in May 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
My brothers and I all happened to be staying at the same place. The Manager and staff were very helpful in making the meeting room available for family members to gather the evening before our Mother’s funeral. This was planned at the last minute and we are grateful for their compassion and
Stayed 1 night in May 2024

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great stay
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff is amazing. Breakfast is great and everything you'd expect in a hilton brand
Stayed 4 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new go to in Buda
Stayed 1 night in Apr 2024
Response from JR on 14 Apr 2024
Love to hear is and we hope to see you in town again.

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed our quiet stay. Elevator would not come up to 3rd floor so we had to constantly call the front desk to send it up.
Stayed 2 nights in Apr 2024
Response from JR on 10 Apr 2024
I am glad you enjoyed your stay, and I hope we can fix these minor mistakes that way our future guest enjoy the overall experience. So we are glad for your feedback and have a blessed day.

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel, great location! And we really enjoyed the breakfast options!
Stayed 1 night in Apr 2024
Response from JR on 9 Apr 2024
Thankful and blessed to have you stay with us.

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Elevator buttons did not work for floor 3. You had to call the desk and wait for them to send it up. Only complaint
Stayed 1 night in Apr 2024
Response from JR on 9 Apr 2024
We do apologize about the elevators, of course we aim to reach guest satisfactory across the boards, but thank you for your review and stay with us.

10/10 Excellent

Barbara

Travelled with family, Travelled with group
Elevator does not work correctly . Holes in the wall . Could use an upgrade . The hotel check in was great and the hotel clerk was very nice and delightful to talk too
Stayed 1 night in Apr 2024
Response from JR on 7 Apr 2024
Thankful to see the overall experience with the Guest agent was good. And we look to work on the minor issues, that way you can enjoy everything about your staythank you and have a blessed day,

2/10 Terrible

Jesus

Stayed 1 night in Mar 2024

2/10 Terrible

Miguel, Bellflower

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from JR on 2 Apr 2024
Sorry we did not meet your standards and hope to meet those standards for future guest, have a blessed day.

10/10 Excellent

keith, hewitt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JR on 20 Mar 2024
Thank you for your stay with us and have a blessed easter.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024
Response from JR on 20 Mar 2024
Thank you for staying with us and have a blessed easter.

10/10 Excellent

EUGENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024
Response from JR on 20 Mar 2024
Thank you for your stay with us, and have a blessed easter.

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and good breakfast choices. Quiet room for sleeping and would definitely stay again when in the area.
Stayed 6 nights in Mar 2024
Response from JR on 20 Mar 2024
Love to see you enjoyed your stay with us and glad that the breakfast area met your expectations. Hope you have blessed day and wonderful easter.

6/10 Okay

Robert

Stayed 1 night in Mar 2024
Response from JR on 20 Mar 2024
I am sad to see that the stay did not meet your expectations and hope you have a blessed day.

10/10 Excellent

karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful We had an event scheduled at the property they were very accomodating Thanks so much Property is within walking distance to shopping
Stayed 2 nights in Mar 2024
Response from JR on 20 Mar 2024
Love to hear that the stay met your expectations, and hope you will come into Buda area again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Selected this property for the indoor pool. Unfortunately it was too cold to swimming that was disappointing.
Stayed 1 night in Mar 2024
Response from John Rodriguez on 7 Mar 2024
Hello my name is John Rodriguez, It looks like you gave us a 5/5 overall and I am glad to see that, I know there were issues with the pool which is unfortunate. But we will work on that so for next time if you come again we hope the overall stay is satisfying.Thank you,

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked Room at 8pm and got a room. Was very helpful and nice
Stayed 1 night in Mar 2024
Response from John Rodriguez on 7 Mar 2024
I am glad to hear all went well with you getting a room and we hope that you will stay with us again.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from John Rodriguez on 7 Mar 2024
Love to see that you left a 10/10, wished to see notes about your stay and satisfaction, definitely come back again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Buda
The room was good, and the pool air temperature was way too cold to make swimming enjoyable in the indoor pool since the water was also cold, and there was a too low a number of pool towels available when we tried to use the pool. There was an issue that required the hotel’s water to be turned off temporarily, but that was only for a short period and the staff did an excellent job to let us know and to compensate us for our inconvenience. Overall it was an enjoyable stay.
Stayed 2 nights in Feb 2024
Response from John R. on 7 Mar 2024
Love to see we met your standards upon staying with us. We would love to have you stay with us again. We do apologize thought with the inconvenience of the pool and we will definitely work on fixing these minor issues that way next time your stay is a 10/10. And thank you for the understanding of the water outage.

4/10 Poor

Cindy

Stayed 1 night in Feb 2024
Response from JR on 20 Mar 2024
Sad to see your experience with us did not meet the expectations, and hopefully we can adjust to meet others standards that did not excel above yours. Have a blessed easter.

6/10 Okay

Julie

The mattress on the bed is very thin and too worn out. Needs to be replaced. The room was fine, and clean, but the bathroom smelled like mold. I was awake at 3 am listening to the goings-on next door, loud talking and laughing - I had to call the front desk to get them to deal with it. The carpets are worn. It's an old hotel. It needs to be remodeled. I probably won't stay there again.
Stayed 1 night in Feb 2024
Response from John R. on 7 Mar 2024
We are apologize for the dissatisfaction with your stay and we as a team and staff hope to fix these issues for future guest that stay with us. Thank you for you honesty and hope that you will give us another shot.

10/10 Excellent

Michael, Harrisonburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, well-kept property.
Stayed 3 nights in Feb 2024
Response from John R. on 7 Mar 2024
Love to see we met your standards upon staying with us. We would love to have you stay with us again.

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John R. on 7 Mar 2024
Hello, I am sorry to see that your stay did not meet your standards neither ours. We hope that we can fix this issues, for if you decide to give us another shot there will be satisfaction within everything.

6/10 Okay

GREG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from John R on 7 Mar 2024
Sorry that your stay was not all that was to be expected and we always hope to meet those standards with our guest. We do hope to see that you give us another chance and decide to stay with us again.

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I were visiting for the weekend. The front desk staff was great. Check in was a breeze and the property was clean.
Response from John R. on 7 Mar 2024
Love to see we met your standards upon staying with us. We would love to have you stay with us again.

6/10 Okay

Jonathan

Stayed 1 night in Jan 2024
Response from John R. on 7 Mar 2024
Wished to see a stated review, but hopefully next time any issues that you had regarding the stay us as management can have them fixed for you.

10/10 Excellent

Kelly

Stayed 3 nights in Dec 2023
Response from John R. on 7 Mar 2024
Love to see we met your standards upon staying with us. We would love to have you stay with us again.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Hilda, Edinburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tymber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Esther at the front dest was the best! She went above and beyond to accommodate our requests and was super friendly and understanding. The hotel was quiet and clean, though our bathroom could use a little TLC, overall it was a great stay.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Liked: Staff was friendly and helpful. Disliked: Property needs serious refresh. Looks like it hasn't been updated in 20 years. Grout was missing in bathroom. Mildew above shower. Furniture was nicked and wobbly. Your competition is taking care of these things.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Late flight arrival from overseas so needed a break before continuing on and this was a great place for the break to rest and recharge. Meghan at the front desk was extremely efficient and helpful at checkin.
Stayed 1 night in Dec 2023

4/10 Poor

joseph

Liked: Property conditions & facilities
The rooms were not quiet. we had loud people all around us and people in the halls in the middle of the night. Staff was good and friendly. Location is good.
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pooh’s Travels
As always, Hampton Inn continues to be a quality hotel. Although the room wasn’t available right at the check in time, the clerk was communicative with time frames for those waiting and when I called to check if ready, it was go to go. Smelled good upon first entering the lobby. Cookies and coffee available upon checking in. Sizable room. King size bed comfortable. Plenty of room in the bathroom and the shower had good pressure. The tub portion was a little noisy and possibly outdated. That’s my only complaint. Plenty of restaurant and store options around the property, including a Walmart close by.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities
Business trip bust !!
This was truly a much disappointing stay and the first time I have ever had to leave an unsatisfied review, having booked, pre paid and had confirmation of my king suite more than one month prior to my stay, I was made aware upon checkin that all the suites had been sold out and I would therefore be given a standard 2 queen room instead?! needless say I was extremely disappointed and was very dissatisfied with the customer service I received by the hotel staff upon arrival , granted the hotel is very nice and clean I had only wished I had received what I had paid for , not too much ask ?
Stayed 2 nights in Dec 2023

10/10 Excellent

Camille

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful! So friendly and helpful. Room was clean and breakfast was hot!
Stayed 3 nights in Dec 2023

8/10 Good

brandyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Dawn

Stayed 3 nights in Nov 2023

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.....house keeping failed to refill in room cofee packets all three nights. 2nd floor ice machine not working.
Stayed 3 nights in Nov 2023