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Nothing NOT to like. Staff were awesome, polite, helpful, attentive. Good breakfast. Did not use pool or hot tub but, they would have been a plus if we’d had time to use. Comfortable bed, quiet. My wife and I loved this facility and it will be our “go to” hotel for future trips to Stony Plain.
John Kenneth
Stayed 4 nights in May 2024
Response from Bob, GM on 13 May 2024
Thank you, John!!! It was our pleasure to serve you. We are thankful for your positive feedback and look forward to seeing you again.
Thank you, Leah!!! We appreciate your positive feedback and look forward to your next stay with us.
8/10 Good
Rose
Travelled with family, Travelled with pets
4 May 2024
Liked: Cleanliness, staff & service
Even though the property was under renovation, the service was very good. Front desk was very helpful and couteous. Nice restraunts nearby and within walking distance.
Rose
Stayed 2 nights in Mar 2024
Response from Bob, GM on 4 May 2024
Thank you, Rose!!! We appreciate your feedback and look forward to seeing you again.
10/10 Excellent
bridget
Travelled with family, Travelled with family and small children
This hotel was perfect for our 4 night stay, we took a room with a king and queen bed for 3 kids and 2 adults for the price you pay the amenities were perfect. They serve a great breakfast with many option and I was surprised they even serve hot eggs and sausages French toast and waffles along with the typical hotel style continental breakfasts. Pool was fun for the kids and also had a hot tub. Overall was quiet clean and comfortable and staff were great always checking if we needed anything for our room like towels or coffee stocked up etc. for the value of what we paid we will be back
bridget
Stayed 4 nights in Apr 2024
Response from Bob, GM on 2 May 2024
Thank you, Bridget!!! We're glad you enjoyed our breakfast and hope you stay with us again in the future.
Thank you, Denise!!! It was our pleasure to have you stay as our guest.
8/10 Good
james
22 Apr 2024
Liked: Cleanliness, staff & service, amenities
Nice hotel needs renos soon
james
Stayed 1 night in Apr 2024
Response from Bob, GM on 22 Apr 2024
Thanks, James!!! We are looking into doing a renovation to all rooms. We're just making sure we have all our ducks in a row.
6/10 Okay
Fred
Travelled with family
21 Apr 2024
Liked: Cleanliness, staff & service
Included breakfast was poor. Juice machine not working, limited food options, and hot items were not replenished while we were in there
Fred
Stayed 2 nights in Apr 2024
Response from Bob, GM on 21 Apr 2024
My apologies for your experience as we could not keep up with the demand for hot and regular breakfast items. The teams were consuming them as fast as we were replenishing them. Our juice machine was out of order for Friday morning but we were able to have it available for Saturday morning.
8/10 Good
Warren
Business traveller
19 Apr 2024
Liked: Cleanliness, staff & service
These are small things, hotel was still good. Things mentioned are convenience necessities only.
1. ATM was not working
2. Had to go get change outside motel to use vending machines
3. No disturb sign in room.. had to ask front desk for one
4. No ice on 2nd floor
5. Air conditioning on in hallway (very cold)
Warren
Stayed 3 nights in Apr 2024
Response from Bob, GM on 19 Apr 2024
Thank you, Warren! We will do our best to address each of these issues. Sorry for the inconvenience.
Thank you, Patryk!!! We appreciate your positive vibes and look forward to your next stay with us.
4/10 Poor
Allan
Travelled with family
7 Apr 2024
Disliked: Amenities
The property seemed kinda run down and even had to switch rooms due to a rusted out bath tub. But the staff was pretty good and accommodating
Allan
Stayed 2 nights in Apr 2024
Response from Bob, GM on 7 Apr 2024
My apologies for your experience with us, Allan. We are in the planning stages of a renovation for all guest rooms. However, these are all preliminary based on financial decisions that need to be considered.
8/10 Good
Tim
7 Apr 2024
Tim
Stayed 1 night in Apr 2024
Response from Bob, GM on 2 May 2024
Thanks, Tim!!! We appreciate your positive feedback!
Friendly helpful staff. Room was clean and comfortable but could use some updates in the bathroom. Breakfast had lots of selections. Wished the hot tub was warmer.
Kelly
Stayed 2 nights in Mar 2024
Response from Bob, GM on 18 Mar 2024
Thank you for your feedback, Kelly! We are looking to update our rooms in the next year or so. We've started looking at our budget and for suppliers. Thank you for staying with us.
Thank you, Beverley, for your feedback. I apologize for any noise you experienced during your stay with us. We are currently looking into suppliers for a complete room update we hope to have complete by within the next year or so.
8/10 Good
Jason
26 Feb 2024
Jason
Stayed 7 nights in Feb 2024
Response from Bob, GM on 20 Mar 2024
Thank you, Jason, for your positive feedback. We hope you'll choose to stay with us again the next time you're in this area.
6/10 Okay
DONGHOON
Travelled with family and small children
25 Feb 2024
Liked: Staff & service
Tv is too much old model like 2001 years model.
DONGHOON
Stayed 1 night in Feb 2024
Response from Bob, GM on 29 Feb 2024
Thank you for your feedback. We have been slowly changing out the 32' TVs. This process has been ongoing based on need and financial considerations.