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Mr Nelson was very helpfull and check me in earlier and great customer service I appreciate it
pejman
Stayed 1 night in May 2024
6/10 Okay
INDERBIR
Travelled with family
5 Mar 2024
Liked: Cleanliness
Disliked: Amenities
Services provided by staff doesn't justify the amount they charge per night for stay. We were not allowed to check in at 1pm as tbe check in time was 3pm. Staff is not supportive . We were asked to take higher Suite by paying am extra 280 euros per night if we want to check in early
Nice hotel close to a park and a huge shopping area/ mall. Fitness First is the hotel’s gym and pool, but it can get crowded from locals that have a membership there. The breakfast is really good and they have a decent hotel lounge/bar. They have a small executive lounge for Gold (if you book the executive floor) and Diamond members, but if you book with Expedia they may not let you use your membership benefits.
The hotel is great and has very nice premises. It is very well located, allowing you to be near subway and close to downtown, without the annoying crowds and traffic. Walking distance to many restaurants and shops. Their gym is partnered with an amazing Club with great amenities such as pools, sauna, very well equipped gym etc
Great location,easily accessible.
Located in the center of Frankfort surrounded by many coffee shops and close to the main shopping street Zeil. Absolutely loved everything as everything was within walking distance from the hotel
Excellent location, polite and gentle staff, providing us storage for our luggage and we could travel easily to Frenc. Breakfast is very extensive including everything you need.
You have access and ability to walk every where you want to see and visit in Frankfurt with less than 30 minutes walk.
We stayed in the hotel for 2 periods of 2 nights and enjoyed it.
Highly recommended.
my room did't have enough light, water doesn't work in the "beatiful tub" Very small room around the sink, no free coffee or tee, it was an old thermostat without any posibilities to change the heat a little bit lower or higher
Great location, close to things, such as restaurants, groceries, shops, transit hubs, and a short stroll to middle of city. Staff were all amazing throughout the property
Fantastic hotel with one of the best pools I have ever seen in a city based hotel - worth staying here just for the pool. Good staff and plenty of space....
Very convenient location, comfortable and beautiful atmosphere. Great views of the city from the window. Nice bar that is open late. Friendly and helpful staff.excellent bed and lovely bathroom! Highly recommend.
I will only stay at this hotel when in Frankfurt. The customer service is amazing! I did not want a full buffet breakfast so the chef allowed me an a la carte egg scramble instead. The lifeguard allowed my daughter to borrow goggles for the pool. Everyone was so friendly and helpfull. I can not say enough good things. The room was sparkling clean as well.
Everything! The room was spacious and had adequate table space for working. The bed was comfortable and the room was quiet for sleeping. The location was perfect. The food was exceptional and all the staff were extremely helpful and friendly. I enjoyed my stay so much that I just booked a stay at another Hilton in Germany.
Staff went above and beyond to assist with our requests. Breakfast menu was great (I highly appreciated that they made me an omelette) and the hotel was clean and modern.