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Reviews of Holiday Inn Augusta West I-20, an IHG Hotel

3 out of 5
Holiday Inn Augusta West I-20, an IHG Hotel
441 Park West, Grovetown, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 422 out of 795 reviews" "
Rating 8 - Good. 213 out of 795 reviews" "
Rating 6 - Okay. 83 out of 795 reviews" "
Rating 4 - Poor. 39 out of 795 reviews" "
Rating 2 - Terrible. 38 out of 795 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right next to RT 20 very easy to get to. It was clean & staff was very nice
Stayed 3 nights in May 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad the hot tub was down, but happy for the pool and laundry.
Stayed 1 night in May 2024

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sinan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a safe and nice place
Stayed 1 night in May 2024

10/10 Excellent

Glynnise D

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The breakfast was the best. The bartender was great and their wings were to die for
Stayed 3 nights in Apr 2024

10/10 Excellent

Echols

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good & friendly people that worked there
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony, Hayesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was a great benefit with the kiddo's!!
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, definitely worth the stay
Stayed 1 night in Mar 2024

10/10 Excellent

Alvena

Liked: Cleanliness, staff & service
Clean and spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Amani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the cafeteria went above and beyond. what great a service!
Stayed 2 nights in Mar 2024

10/10 Excellent

Emily

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever
Stayed 1 night in Mar 2024

6/10 Okay

Mandy

Travelled with family and small children
The carpet in room seemed older, couch was very outdated and messed up. Tv did not work
Stayed 1 night in Mar 2024

10/10 Excellent

Shamtoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Kirsty

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Myself and two children spent the night here and they were very much satisfied, especially with the indoor pool and the convenience of the hours of use. Breakfast could have been a little better because the bacon and sausage were a little over cooked but other than that it was great. Comfy beds and clean rooms!
Stayed 1 night in Mar 2024

10/10 Excellent

Deirdie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here! So peaceful and clean. My children love the indorr pool and breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Registration area is very nice. Hallways and rooms are clean. Lots of guests coming and going, so as a single, female traveler I felt very safe. Would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Liked: Amenities
Best breakfast!!! Excellent hotel awesome price!
Stayed 1 night in Mar 2024

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is very comfortable but the it takes a long time for the heater to warm the room up
Stayed 1 night in Mar 2024

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in Was Smooth. Room Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quite and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Jhonhatan

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por la atención!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jeannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hot tub and the breakfast. The room was amazing and comfy.
Stayed 1 night in Feb 2024

4/10 Poor

Jimmy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check in clerk was disrespectful and rude to me. She would not look me in the eye. Speaking very low I could not hear her as ifvsge did not want to be at work. The 1st room was freezing.and thermostat was not working I called the front desk and she said she would send maintenance but after 15 minutes I went to front desk and requested another room away fromelevator. She was hesitant stating she has rooms sold out. She stated you going back to the first room I gave you!
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
cute
Stayed 3 nights in Feb 2024

6/10 Okay

Amelia, London

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with check in and the property. You can tell the whole staff works hard to maintain and operate a great hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Erica

Travelled with family
Liked: Amenities
Great location
Stayed 1 night in Feb 2024

4/10 Poor

Ricky

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Sharon

Stayed 3 nights in Feb 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, friendly and great hot breakfast!
Stayed 2 nights in Jan 2024

8/10 Good

Vanetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All has been goo. Friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Tasheeker

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Transient hotel and there were stains on carpet linen. Broken shower head and safe didi not work. No luggage rack and room I was switched too was super small
Stayed 3 nights in Jan 2024

10/10 Excellent

Jhonhatan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Army Family Visit
Very nice hotel good morning breakfast. The people were very nice and helpful. The only thing was on a Saturday morning there was no coffee anywhere at the hotel. We had to go to Cracker Barrel a cross the street. We will be back again.
Stayed 3 nights in Jan 2024

8/10 Good

Meylyng

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ylieshe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Grady

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Grady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Danna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twice in a week
Extremely comfortable, clean and welcoming hotel. Staff was very friendly. We stayed here on our trip to VA and stayed again on our return trip through GA. Sadly, no cookies available on the return trip. Only negative being the breakfast food wasn't very warm, but there were lots of options. More than your typical hotel breakfast.
Stayed 1 night in Jan 2024

2/10 Terrible

Kiaja

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kayla

Liked: Staff & service, room comfort
Great people place
Each person, whether at the front desk, restaurant, or maintenance was incredibly friendly and helpful
Stayed 3 nights in Dec 2023

2/10 Terrible

SAlicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tub. No where to sit. No help given when asked for. Overpriced. Maid singing outside my door at butt-thirty in the morning. Television screen was filthy. What looked like pubic hairs on my towels. No nightlight. No fan in bathroom. Would not recommend, nor will I stay at this hotel again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Reggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was kind and helpful
Stayed 1 night in Dec 2023

4/10 Poor

Janice

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023