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Reviews of Country Inn & Suites by Radisson Houston Westchase-Westheimer

2.5 out of 5
Country Inn & Suites by Radisson Houston Westchase-Westheimer
2451 Hayes Road at Westheimer Road, Houston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 223 out of 1002 reviews" "
Rating 6 - Okay. 119 out of 1002 reviews" "
Rating 4 - Poor. 97 out of 1002 reviews" "
Rating 2 - Terrible. 140 out of 1002 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Ashly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Fraidoon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet place
Stayed 2 nights in May 2024

10/10 Excellent

Dotch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Johneisha

Stayed 2 nights in Apr 2024

8/10 Good

Jaynisual

Stayed 2 nights in Apr 2024

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean
Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Thank you for your review!

10/10 Excellent

Damita

Stayed 1 night in Apr 2024

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great!. And i would like to take this timw out to give a compliment to Ken the night manager. He treats everyone eith care and respect.
Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Thank you for your review!

10/10 Excellent

Damita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Mar 2024
Response from Management on 13 Apr 2024
Thank you for your review!

10/10 Excellent

Damita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Management on 13 Apr 2024
Thank you for your review!

10/10 Excellent

Damita

Liked: Cleanliness, staff & service, property conditions & facilities
Service is awesome
Stayed 1 night in Mar 2024
Response from Management on 23 Mar 2024
Thank you for the 5 star review!

6/10 Okay

Daisy

Stayed 2 nights in Mar 2024
Response from Management on 13 Apr 2024
Thank you for your review!

10/10 Excellent

paul michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 9 Mar 2024
Thank you for your review!

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was nice.
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thank you for your comment!

8/10 Good

NORIYUKI

Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thank you for your comment!

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 5 Mar 2024
Thank you for your comment!

10/10 Excellent

Jaynisual

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thank you for your comment!

2/10 Terrible

Gissella

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
We’re sorry about your stay and will use to better our services

10/10 Excellent

Eleazer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation
Stayed 1 night in Feb 2024
Response from Management on 9 Feb 2024
Thank you for your review!

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Management on 8 Feb 2024
Thank you for your review!

10/10 Excellent

Derick, Framingham

Stayed 1 night in Feb 2024
Response from Management on 8 Feb 2024
Thank you for your review!

6/10 Okay

SHELBY

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room itself was nice, no problems there. The outside area was pretty sketchy with trespassing signs and “hide your belongings” signs for your car. There was a heavy marijuana smell from our neighboring room throughout the night. The price fits the bill.
Stayed 1 night in Feb 2024
Response from Management on 8 Feb 2024
Thank you for your review!

10/10 Excellent

Kyndal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in inbetween moving and it was great.
Stayed 3 nights in Jan 2024
Response from Management on 8 Feb 2024
Thank you for your review!

10/10 Excellent

Keidren

Stayed 1 night in Jan 2024
Response from Management on 5 Mar 2024
Thank you for you review!

10/10 Excellent

Jarschalynne

Stayed 2 nights in Jan 2024
Response from Management on 21 Jan 2024
Thank you for your review!

6/10 Okay

Thaddeus

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 15 Jan 2024
Thank you for your review!

10/10 Excellent

Kyndal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 15 Jan 2024
Thank you for your review!

8/10 Good

Dharrnitha

Stayed 1 night in Dec 2023
Response from Management on 15 Jan 2024
Thank you for your review!

10/10 Excellent

Loan

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Management on 15 Jan 2024
Thank you for your review!

10/10 Excellent

Ashik V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and price was great. Will be back.
Stayed 1 night in Dec 2023
Response from Management on 21 Dec 2023
Thank you for your review!

2/10 Terrible

Hugh

Disliked: Property conditions & facilities
Houston
No cold water in the sink
Stayed 2 nights in Nov 2023
Response from Management on 5 Dec 2023
We apologize about your recent stay and will use to improve our services.

8/10 Good

Pamela-Ann K

Stayed 2 nights in Nov 2023
Response from Management on 5 Dec 2023
Thank you Pamela for your review!

10/10 Excellent

Tina

Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Thank you Tina for your review!

8/10 Good

Tomoyuki

Stayed 2 nights in Nov 2023
Response from Management on 5 Dec 2023
Thank you Tomoyuki for your review!

8/10 Good

Tuan

Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Thank you Tuan for your review!

2/10 Terrible

tkeeyah

Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
We apologize about your recent stay and will use to improve our services.

8/10 Good

Oludare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 4 nights in Oct 2023
Response from Management on 5 Dec 2023
Thank you Oludare for your review!

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Management on 5 Dec 2023
Thank you James for your review!

10/10 Excellent

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 5 Dec 2023
Thank you Jonah for your review!

6/10 Okay

Jakara

Stayed 1 night in Oct 2023
Response from Management on 5 Dec 2023
Thank you Jakara for your review!

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
Worst place I have stayed in the Houston area humidity too bad smell, you can hear everything from next room very dirty and broken carpets in several spaces, I don't recommened.
Stayed 3 nights in Oct 2023
Response from Nicole on 2 Nov 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Ifeanyi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, rude staff, nasty old towels.
Stayed 1 night in Oct 2023
Response from Management on 14 Oct 2023
We apologize but this wasn’t mentioned to us during your stay.

6/10 Okay

Appolonie

Liked: Staff & service
Disliked: Cleanliness
I have been staying there since 2021. It seems as though they are not cleaning the carpets, I was in room 304 , you could smell the carpet as you enter and you could see the soil on it.
Stayed 1 night in Sep 2023
Response from Management on 5 Dec 2023
We apologize about your recent stay and will use to improve our services.

10/10 Excellent

Fredrica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 5 Dec 2023
Thank you Fredrica for your review!

8/10 Good

Vincent

Travelled with group
Liked: Property conditions & facilities
For the price I would say it was a good place just didn’t like the surrounding area but it was close to enough stores. The inside was actually nice I would stay here again
Stayed 4 nights in Sep 2023
Response from Management on 28 Sept 2023
Thank you Vincent for your review!

10/10 Excellent

Michael

Stayed 3 nights in Aug 2023
Response from Management on 7 Sept 2023
Thank you Michael for your review!

4/10 Poor

Nhi

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
1.The fire alarm kept beeping randomly throughout the day. The noise was loud and shocked me every time. 2. Missing extinguisher on the third floor. 3. Phone did not work when dialed to the front desk. 4. Shower room with one glass door, so the water kept splashing out. 5. Slow water pressure on sink. 6. No towels in the fitness room 7. Backdoor stayed open while the front door required a your room key. 8. Random carpet stains 9. Nonworking ice machine on the third floor.
Stayed 2 nights in Sep 2023
Response from Management on 4 Sept 2023
We apologize about your recent stay and will use to improve our services.

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Management on 4 Sept 2023
Thank you Jose for the review!

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
The Cleaners did a good job. They come cleaning every day. Front desk staff are friendly and helpful.
Stayed 7 nights in Aug 2023
Response from Management on 4 Sept 2023
Thank you Elias for the high remarks on our housekeeping staff!

2/10 Terrible

HAROUN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Water lines very tiny in the sinks and shower, Wi-Fi very weak , keep disconnecting, air conditioner is the worst, they programmed the AC from inside to give lowest cooling, you call the operator several times to pick up, then they asked you to come down because No employees to go up to your room , very disappointed
Stayed 2 nights in Aug 2023
Response from Management on 23 Aug 2023
We apologize about your stay but the AC did work in your room. Also note we are a limited service hotel.