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Reviews of Candlewood Suites Lake Charles South, an IHG Hotel

2.5 out of 5
Candlewood Suites Lake Charles South, an IHG Hotel
1105 W Prien Lake Road, Lake Charles, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 157 out of 294 reviews" "
Rating 8 - Good. 70 out of 294 reviews" "
Rating 6 - Okay. 34 out of 294 reviews" "
Rating 4 - Poor. 16 out of 294 reviews" "
Rating 2 - Terrible. 17 out of 294 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Erica

Business traveller
Everything looked okay, staff was fine. The fire alarm went off after showering only in my room, it kept going off til I walked down there to tell them about and was still going off when I came back. Then at midnight the fire alarm went off twice in the whole building for no reason. Then I went to check out and the lady didn’t even know how to check me out-couldn’t figure out how to print my receipt, stated she will email me the receipt but still haven’t received anything. Will never book here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Marris

The entry is clean and inviting. The rooms are clean. The AC works great. Plenty of room.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to where we need to be, comfortable bed "10 Stars "
Stayed 1 night in Apr 2024

10/10 Excellent

Silvia

Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Teimetria

Stayed 1 night in Apr 2024

2/10 Terrible

Brittney

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not even stay the night at this place. Walked in the room & there was a HUGE ROACH on the tv & the room smelled like old food. I simply left the key in the room & left this hotel immediately. This was the worse experience I have ever had at this brand of hotel. I will definitely NEVER return to this location.
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Front Desk

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was nice, quiet peaceful close to casinos, shopping and restaurants.
Stayed 2 nights in Mar 2024
Response from Front Desk on 8 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Tanya, Ocean Springs

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay. Will definitely return!
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to the casinos
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

6/10 Okay

Leland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 5 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Charlotte DFront Desk

10/10 Excellent

Rosalva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Akaterine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Charlotte D.Front Desk

10/10 Excellent

William C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Charlotte D.Front Desk

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on 8 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on 20 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from Front Desk on 20 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Antoinette

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 16 Oct 2023
Antoinette,Thank you for staying with us at the Candlewood Suites Lake Charles South!We appreciate you taking the time complete a review of our property. Our team values your feedback so that we can continue to improve. When you are back in the Lake Charles area we look forward to you staying with us again.Front Desk

8/10 Good

kevin

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
At some point construcion will begin next to this property thats what makes the parking a little awkward. Might consider a little better training for new staff. Some parts look unfinished and only one elevator works. No breakfast of any type. Restaurants very close though.
Stayed 2 nights in Sep 2023
Response from Front Desk on 13 Oct 2023
Thank you for staying with us at the Candlewood Suites Lake Charles South.We really appreciate you taking out your time to complete this survey for us. Our team really values your feedback in the survey and all feedback helps us to continue to improve for our guests. The team is extremely happy that you enjoyed your stay with us. We hope you the next time you visit our area that you will stay with us again. Please let us know if we can be of any assistance in the future.

10/10 Excellent

Zachary

Stayed 1 night in Sep 2023
Response from Front Desk on 16 Oct 2023
Zachary,Thank you for staying with us at the Candlewood Suites Lake Charles South!We appreciate you taking the time complete a review of our property. Our team values your feedback so that we can continue to improve. When you are back in the Lake Charles area we look forward to you staying with us again.Front Desk

10/10 Excellent

Alfunzo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from Front Desk on 13 Oct 2023
Thank you for staying with us at the Candlewood Suites Lake Charles South.We really appreciate you taking out your time to complete this survey for us. Our team really values your feedback in the survey and all feedback helps us to continue to improve for our guests. The team is extremely happy that you enjoyed your stay with us. We hope you the next time you visit our area that you will stay with us again. Please let us know if we can be of any assistance in the future.Respectfully,Front DeskCandlewood Suites Lake Charles South

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 13 Oct 2023
Thank you for staying with us at the Candlewood Suites Lake Charles South.We really appreciate you taking out your time to complete this survey for us. Our team really values your feedback in the survey and all feedback helps us to continue to improve for our guests. The team is extremely happy that you enjoyed your stay with us. We hope you the next time you visit our area that you will stay with us again. Please let us know if we can be of any assistance in the future.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel
Newly opened - clean and quiet
Stayed 1 night in Aug 2023
Response from Front Desk on 13 Oct 2023
Thank you for staying with us at the Candlewood Suites Lake Charles South.We really appreciate you taking out your time to complete this survey for us. Our team really values your feedback in the survey and all feedback helps us to continue to improve for our guests. The team is extremely happy that you enjoyed your stay with us. We hope you the next time you visit our area that you will stay with us again. Please let us know if we can be of any assistance in the future.

10/10 Excellent

Lei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 😍
I really enjoyed my stay!! I've recently had to visit Lake Charles every week for business, and this is the best hotel in the area so far. Loved it!!
Stayed 1 night in Jul 2023
Response from Front Desk on 13 Oct 2023
Lei,Thank you for staying with us at the Candlewood Suites Lake Charles South. We are happy that you enjoyed your stay with us. The team hopes to see you again when you are in our area again.

2/10 Terrible

Lawanda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There were hair on every unused bath towel. We asked for a new set and once again hair in allog the unused towels and all we got was an apology from the hotel.
Stayed 1 night in Jul 2023

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
WELL LOCATED AND CLEAN
Stayed 1 night in Jul 2023

6/10 Okay

Sage, Houston

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
There was mold in the restroom on the ceiling. I took a picture of it, other than that it was quiet and ok.
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness
I was extremely happy with the stay and the room!!!! Extremely nice and comfy!!! Totally worth the price and the staff was super nice!!!!!
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Be aware they place a hold over $200.00 for a 3 night stay on a debit card, despite telling you at the desk that there will be no additional charges placed on your card. If you have a late check-in be prepared to wait over 45 min for someone to show up at the desk to check you in! The cupboard is sparsely stocked.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jun 2020

4/10 Poor

Frank, Houston Texas

Travelled with pets, Travelled with partner
Liked: Staff & service
The room was ok . They charged me $ 75.00 tax for my cat which they said nothing about when I made the reservations if I would have known this I would not have stayed there. They don't clean the room except for every 3 days. so you have to go down to the lobby and get your own towels and turn in your own towels and washcloths I will not be staying at candlewood again
Stayed 2 nights in Jun 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Cleanliness of hotel. Found used syringes in parking lot in front of hotel. Had fight in parking lot of hotel with people who weren’t staying at the hotel.
Stayed 2 nights in Jun 2020

2/10 Terrible

Esther

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 2 nights in May 2020

10/10 Excellent

Tara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
All staff members we came across were extremely friendly. My only complaints are that the restroom in the lobby was out of toliot paper all weekend and, the shampoo, conditioner and body wash dispensers in our room were empty. I did not bring it to anyone’s attention. If I had I’m sure they would’ve gladly filled them.
Stayed 1 night in May 2020

8/10 Good

Cesar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2020

10/10 Excellent

Tiara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Nobody was ever at the desk to sell store items. And what hotel doesn’t have free breakfast???this one.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Tina, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to casinos, shopping, and dining. Friendly service, clean surroundings, comfortable & spacious room. Free parking.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
TV volume set so low that even at full volume could not hear the sound, in the room. coffee pot was dirty. kitchen was poorly stocked, 2 small glasses, no coffee cups. Otherwise pretty good value for the money. Be aware if you're only staying a couple of days, no room service till day 3.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

I felt let down
I was only staying for a couple nights but was not a very impressed. When i was checked in the front desk agent did not let me know that my requested room was not availale. When i got upstairs i was given a queen bed when i booked a king. I called down 3 times to the front desk and no one answered. I then walked down and no one was there. I called out "hello" and received no reply. I waited about 15-20 minutes and no one showed up. I had to leave for work. When i retuened at 1am i found no one was again at the front desk. On top of that there was 3 other people in the lobby already waiting for the front desk agent one of which claimed he had been waiting 30 minutes. So i gave up and went to bed. I was apparently put in a room next to a stair case and a storage room. All night and early into the morning i kept hearing the doors open and closing very loudly from the stair case and early in the morning someone was just picking up and tossing down items in the storage unit which was directly behind the wall where the bed was. I didnt sleep well and had no way to switch rooms or let anyone on property know my issues until after the fact...
Stayed 2 nights in Feb 2020