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Reviews of Clarance Hotel Lille

5 out of 5
Clarance Hotel Lille
32 rue de la Barre, Lille, Nord

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 106 reviews" "
Rating 8 - Good. 24 out of 106 reviews" "
Rating 6 - Okay. 5 out of 106 reviews" "
Rating 4 - Poor. 4 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff all around. Beautiful facility.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely building. Amazing location to see everything Lille has to offer. Wonderful stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel
We had a wonderful stay at this beautiful hotel. fantastic location, lovely room and such helpful and friendly staff. Breakfast in the beautiful garden is a must, and what a choice there was.All freshly prepared at the hotel, and beautifully presented. I would without hesitation, recommend this hotel, and hope to return.
Stayed 2 nights in Sep 2023

2/10 Terrible

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Jean-Baptiste

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, only negative is the AC
Stayed 2 nights in Jun 2023

8/10 Good

Aneeta

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property in a great location
Stayed 2 nights in May 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in Lille. The room was spacious and inviting, while the staff were fantastic and very helpful. Breakfasts were lovely, and dinner at the restaurant was outstanding. A great stay in a lovely city.
Stayed 3 nights in May 2023

8/10 Good

Ulrich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noisy
Very disappointing stay. The building is beautiful, but the structure has not been renovated so one hears any move from your neighbour which results in sleepless nights (confirmed by 2 co-travellers). The first breakfast was a disaster, it felt like an event place run by a stagiaire and not a Relais Chateau. Save your money and go to Novotel instead.
Stayed 1 night in Mar 2023

10/10 Excellent

DAVID, ROSLYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Convenient location. Friendly and helpful staff
Stayed 2 nights in Feb 2023

10/10 Excellent

Simi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the top hotels I have stayed at for service. What a great team. Both in terms of dining and housekeeping but also just general presence and feeling that I could ask for anything and would be taken care of.
Stayed 3 nights in Feb 2023

4/10 Poor

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were lovely, but we were not happy that there was no bar at all, no lounge to sit in and no restauraunt on the day of our arrival. Breakfast left a little to be desired. Very basic

10/10 Excellent

Tuvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great boutique hotel
A beautiful boutique hotel. Nice room, great service, excellent location
Stayed 2 nights in Oct 2022

10/10 Excellent

Leticia, brownsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I strongly recommend this hotel, it is beautiful, very clean, great staff service and great location.
Stayed 3 nights in Sep 2022

8/10 Good

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately it was hotter than expected and the room has no air conditioning..not their fault and they tried to assist . Also not having the restaurant fully open was not great but there were dining options out of the property. We parked at the hotel and had a slight misunderstanding of costs but staff were obliging to rectify this. We did have a very nice stay… thank you.
Stayed 3 nights in Aug 2022

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, a real oasis of calm & gentility. With beautiful service.
Stayed 2 nights in Aug 2022

6/10 Okay

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing - very helpful and super friendly. But this is no way a five star hotel on any stretch of the imagination. The grounds are small but pretty courtyard at the back although this was not freely accessible. Our “junior suite” was very small and dark and did not like the set up. Felt very cramped and claustrophobic. There was nowhere to sit down and have a drink after a day out (the courtyard was not accessible except for breakfast and dinner). Great location though.
Stayed 1 night in Jun 2022

2/10 Terrible

Antoine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel stay
Horrible hotel. No air conditioning, rooms very poorly insulated from the noise and the heat. If they're not going to have AC at least they should make sure they change the bedding to provide bed clothes that are appropriate for the temperature. The duvet was a winter duvet and made us sweat like crazy. On top of that the restaurant staff was moving restaurant furniture until 1am completely preventing us from sleeping. I had never seen that in my life. Way too much carpet in the hotel and a very tacky decoration. We had booked 2 nights and we left after the first night. Given our horrible experience we thought they'd obviously refund the second night. But they refused... unbelievable
Stayed 2 nights in May 2022

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swan Room
Stayed 2 nights in Apr 2022

10/10 Excellent

DAVID

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
What a lovely well ran place - would recommend and would happily return to this place
Stayed 1 night in Aug 2020
Response from Clarance hotel's team on 19 Aug 2020
Thank you for your kind review, we are happy to know you had nice holidays with us ! We hope to see you for another stay at Clarance Hotel in Lille. Best regards

10/10 Excellent

Ying Woon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value but only pay reasonable price
The service is perfect. My wife and I enjoyed very much the dinner at the La Table at the Hotel for two nights. The Chef specially arranged different dishes in the second night dinner.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, elegant, secluded.
This lovely hotel is in a restored 18th-century building that is secluded enough to be quiet, but just steps away from the activity and restaurants of Old Town. I can’t say I loved the decor of my room – – a little too heavy on the orange for my taste – – but it was a plush, luxurious place to stay and the staff was unfeelingly pleasant. I wished I could have stayed longer than just one night.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really loved this Hotel , great room and vibe to this place , a little annoyed that we were asked to leave the key to my car at reception ! as we had parked in a designated bay in front of the hotel I wondered why ? , on returning to my car it had been moved facing the other way but in the same spot ! I know it sounds a bit trivial , but it’s a very high value car and I’m not happy others moving it for no reason I could see !!
Stayed 1 night in Oct 2019

8/10 Good

Michael Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Clarance
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff . Clean and comfortable would definitely go again
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel! Enjoyed our stay here and will definitely be back!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clearance Hotel is charming with a beautiful garden. All of the staff we really friendly and courteous. We also enjoyed a wonderful lunch in the garden. We felt relaxed and peaceful.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique luxury hotel
Clarance Hotel is a lovely boutique and luxury hotel, in a quiet part of Lille - old town. You can walk to the Grand Place in less than 10 minutes, and the neighbourhood is full of local quality restaurants. In addition, the Hotel has a fine-dining restaurant boasting 1 Michelin star. Less than 20 rooms means the hotel feels very intimate. The decoration is bold and contemporary. Staff at reception were lovely throughout the stay. The managed to get me a take-away breakfast as I had no time to sit down and have my breakfast at the Hotel. Would stay there again!
Stayed 1 night in Jun 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Rare Gem
The hotel is in a very pleasant and charming area, at the edge of the old city. The Weather was awful during our stay, but the hotel so comfortable that we enjoyed ourselves anyway, and still got to see some pleasant parts of the city thanks to the excellent guidance of the staff. The hotel offers that rare ability to provide first class service without intrusiveness or obsequiousness, something we had not experienced for a long time.
Stayed 2 nights in Sep 2018

10/10 Excellent

George

Holidays
Last minute booking. The hotel was all it was meant to be. Staff very friendly and accomodating. Hotel perfectly placed Only negative was that the restaurant was closed
Stayed 3 nights in Aug 2018

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and wonderful service. Look forward to staying again!
Stayed 1 night in Aug 2018

8/10 Good

Arturo, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
No air conditioning you need to ask for it Limited personnel Breakfast pretty basic but good Good location Lack of maintenance mainly in the wood floor Good decoration.
Stayed 1 night in Jul 2018

10/10 Excellent

Martyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel in Lille!
Lovely hotel, clean, great service and high quality.
Stayed 3 nights in Jun 2018

8/10 Good

Vikromjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Micky, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reality Check
From pre-arrival to car pick-up service, from check-in to check-out and breakfast, we were treated exceptionally well.
Stayed 2 nights in Jul 2017

10/10 Excellent

dd, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem in Lille
Fantastic hotel in a great location. It makes it easy to explore what Lille has to offer and provides the perfect environment to relax and enjoy.
Stayed 2 nights in Jul 2017

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clarence hotel and Lille brilliant
This hotel is amazing the staff are very friendly and could not do enough fir you .lille is fantastic with shoos and restaurants within a easy walk would thoroughly recommend
Stayed 2 nights in May 2017

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not miss this hotel, luxurious for great price
Very luxurious stay in a Prestige room. I hope my travels bring me to the area again so I can stay at this hotel again.

6/10 Okay

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* With Noise
Great hotel unfortunately the rooms overlooking the street are very noisy, if its a night rest you want ensure a garden view or don't go here. Not what you expect in a 5* hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hannah, Portland Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel located in the old town
From the moment we arrived until the moment we left, the staff was exceptional! They were so accommodating (I bough spaghetti at a corner store and brought it back, only to discover we didn't have a microwave in our room. The staff took my dinner, heated it up, and delivered it to our room like room service!), kind, and willing to help in every way. The hotel itself is stunning from the facade to the rooms to the restaurant. We completely recommend it!

10/10 Excellent

niamh, Dubln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel in handy location
From check in to check out staff were very helpful with tips on where to eat and gave a map circling some of the main points of interest. Hotel room was lovely comfortable bed and great bathroom. On check left our bags for the day as late train back and when we came to collect them were offered a bottle of water each to take with us for the train. A lovely touch after we had already checked out. Also the Windows do open if the weather is very warm when we figured out how to open them made such a difference to heat level in room

10/10 Excellent

peter, nantwich cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel with great food
if you need to stay in the area this hotel is worth going out of your way for. the food is exceptional.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous elegant hotel
The Clarance Hotel provides superlative service in a restored historical building. As it is a boutique hotel the guests are made to feel that they are indeed valued guests. The rooms are quiet, luxurious and beautifully appointed. We would not hesitate to warmly recommend The Clarance Hotel.

10/10 Excellent

Andy, Londom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in the heart of Lille
Couldn't ask for more from the hotel staff to the convenience of the hotel Perfect in every way +++++

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from BASTIEN BLANQUART on 25 Feb 2016
Bonjour, Je vous remercie sincèrement d’avoir pris le temps de partager votre expérience au Clarance Hotel Lille ! Cordialement, Bastien B.