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Reviews of Hilton Garden Inn Lima Surco, Peru

4 out of 5
Hilton Garden Inn Lima Surco, Peru
Calle Monte Rosa 287, Urbanizacion Chacarilla, Santiago de Surco

Reviews

8.8

Excellent

Rating 10 - Excellent. 48 out of 94 reviews" "
Rating 8 - Good. 34 out of 94 reviews" "
Rating 6 - Okay. 7 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family
Liked: Amenities
Stayed 9 nights in Dec 2023

8/10 Good

Carlos

Stayed 6 nights in Nov 2023

10/10 Excellent

Milen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for us!!!
Stayed 3 nights in Nov 2023
Response from Claudia Sanchez on 28 Nov 2023
Dear Ms. MilenOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your stay at the Hilton Garden Inn - Surco. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Kind regards,

10/10 Excellent

Juan Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es nuestro hotel en esa zona de Lima..cerca a todo y muy seguro..tomamos la habitacion mas grande donde entran todo el equipaje ( de 4 a 6 maletas)
Stayed 5 nights in Oct 2023
Response from Claudia Sánchez Mendoza on 25 Oct 2023
Estimado Juan JoseDe parte de todo el equipo, queremos ofrecerle nuestro más sincero agradecimiento a sus comentarios sobre su estadía en nuestro hotel Hilton Garden Inn Lima - SurcoSiempre es memorable y reconfortantes comentarios positivos y más de la razón de nuestro hotel, nuestros huéspedesTomando en cuenta nuestros valores, nuestra misión es que su estadía haya sido memorable.Le agradecemos nuevamente por tomarse el tiempo de compartir sus comentarios con nosotros y le agradecemos también, por la elección de quedarse con nosotrosSaludos cordialesClaudia Sánchez Mendoza

8/10 Good

KATIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and quiet. It is located in a safe and quiet area, walking distance to good restaurants and shopping.
Stayed 8 nights in Jul 2023

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel located in a very safe and quiet area close to many good places to eat and supermarket. bed very comfortable. I think the room rate is overpriced because of the upscale neighborhood. In Miraflores you will find hotels from the same category and more things to do.
Stayed 1 night in Jul 2023

10/10 Excellent

Juan, Vista

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Jun 2023
Response from Claudia Sánchez Mendoza on 7 Jun 2023
Estimado Sr. JuanDe parte de todo el equipo, queremos ofrecerle nuestro más sincero agradecimiento a sus comentarios sobre su estadía en nuestro hotel Hilton Garden Inn Lima - SurcoSiempre es memorable y reconfortantes comentarios positivos y más de la razón de nuestro hotel, nuestros huéspedesTomando en cuenta nuestros valores, nuestra misión es que su estadía haya sido memorable.Le agradecemos nuevamente por tomarse el tiempo de compartir sus comentarios con nosotros y le agradecemos también, por la elección de quedarse con nosotros

8/10 Good

Francisco Javier

Business traveller
Liked: Cleanliness, staff & service
It was ok. They have set AC system on rooms to a specific temperature that cannot be decreased even on hot days
Stayed 5 nights in Apr 2023
Response from Claudia Sánchez Mendoza on 2 May 2023
Dear Francisco JavierFirst of all, let me thank you for taking your time to share your comments with us as they help us in reaching the perfection in the service and product, we deliver to our most important guest like you. Please receive my deepest apologies in regards all the inconveniences you had to go through during your last stay in our property. According to the fact about the air conditioning, you can manipulate it directly in the room and also, we can control it in our system. The air conditioning is from 16 degrees to 25 degreesPlease, our only intention is that your stay could be memorable. I will be looking forward to receiving you once again as a guest in the not too distance future, and offer you the special combination of hospitality and the one that Hilton Garden Inn offers and prove you that your comments were taken into consideration. If there is anything else that I can do for you please do not hesitate in contact me directly

6/10 Okay

Giuliana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
The room was not properly cleaned. I stay at HIltons in different places about 8 times a year, or more and this was the worse in regards to cleaning and maintenance. The exercise room was dirty as well. The treadmill old and slippery, not well mantained at all.

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Rossana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops, great breakfast and helpful staff with early check in
Stayed 1 night in Jun 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
All good. I forgot to bring my toothpaste and ask for some, usually its on the bathrooms and they didn't have to offer.
Stayed 1 night in Mar 2022

10/10 Excellent

Victor

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from General Manager on 5 Feb 2022
Estimado huésped, Le agradezco el tiempo tomado para brindarnos su calificación y que nos haya brindado un buen puntaje, Estoy feliz de saber que nuestro hotel fue de su agrado, nuestra prioridad es que se sienta como en casa. Esperamos contar con su visita muy pronto. Diego Castro

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the Surco section of Lima. The staff are professional and friendly. Very clean, new rooms. Great gym. Right in Chacarilla so easy access to everything in the area - lots of great restaurants. Also just a few blocks away from El Pentagonito where you can get an outdoor workout in - especially on Sundays when they close the roads for bicycling, jogging, dance, etc. For covid testing, there are labs right around the corner for quick, same day testing prior to travel.
Stayed 2 nights in Dec 2021
Response from General Manager on 16 Dec 2021
Dear Mr. James, Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcome you back to our hotel in the future. Our goal is to make your stay better and brighter. Sincerely, Diego Castro Gerente Hotel

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2021

8/10 Good

Lou, Chicago

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location to office was super. Just across the street and near shopping
Stayed 4 nights in Mar 2020
Response from Luis Vargas on 14 Mar 2020
Dear Lou: thank you very much for your kind comments. We will be waiting your your next arrival to our property and give you the best service as always Thank you again Luis Vargas Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the center of a business center in Surco. The offices I work with are literally next door. Nearby shops are very convenient and the property itself was first rate. Very secure, modern and quiet. Staff was friendly and eager to help you out. I wouldn't recommend this hotel to a tourist, as the touristy part of Lima is far away, but I do recommend this hotel for those who have business/friends/family nearby. Any future visits to Lima will definitely include this hotel. My stay was fantastic.
Stayed 2 nights in Feb 2020
Response from Luis Vargas on 9 Mar 2020
Dear customer: Thank you very much for your kind comments since they reflect all our hotel facilities as well as good neighborhood and close to main financial and shopping areas. Our amazing staff is always aware of our customers and this is a great reason why we have a lot of guests that always return Thank you again Luis Vargas Hotel Manager

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good helpers
Great service. I receive an international gift from my girlfriend in the other side of the world. They helped a lot.
Stayed 5 nights in Feb 2020
Response from Hotel Manager on 4 Mar 2020
Dear Guest, We really thank you for your high qualification. We hope to have you again as our customer. Luis Vargas Hotel Manager

10/10 Excellent

Pankaj, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property very centrally located in a commercial area of Lima. Everything is good about it, though I feel their breakfast spread could be improved.
Stayed 6 nights in Feb 2020
Response from Luis Vargas on 2 Mar 2020
Dear Mr. Pankaj: thank you very much for your comments and we will take special care in our breakfast so that in your nextu vist, you will enjoy a new breakfast

8/10 Good

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Everything was good. Very clean, good shower and bed. The location is good but 15/20 minutes far from Miraflores by uber.
Stayed 2 nights in Nov 2019
Response from Hotel Manager on 28 Nov 2019
Dear Guest, We really thank you for your high qualification. We hope to have you again as our customer. Luis Vargas Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Hotel Manager on 13 Nov 2019
Dear Customer, Thank you for your qualification regarding our hotel. Luis Vargas

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Hotel Manager on 26 Oct 2019
Dear Customer, Thank you for your qualification regarding our hotel. Luis Vargas Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Luis Vargas on 21 Oct 2019
Estimado Huésped: muchas gracias por su amable puntuación. Luis Vargas Gerente de Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top flight room. Great shower, great bedding. Temp control was a little tricky to get to work.
Stayed 2 nights in Oct 2019
Response from Luis Vargas on 18 Oct 2019
Dear customer: thank you for your kind comments Best regards Luis Vargas Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ‘d liked the location, room dimension and cleanliness. I did not like to be treated like a thief when I am a Hilton Honors member and multiple times was asked for a ticket to take my car at check out in spite of having paid already it was embarrassing typically those tickets are given for valley parking not self parking . When one is an executive member an identification should be tagged to documents in same manner my luggage get tagged when flying first class Perhaps other people’s leave without paying bu not knowing the difference is an insult.
Stayed 3 nights in Aug 2019
Response from Gerente on 3 Sept 2019
Dear Customer: thank you a lot for your comments but we would like to know your date of stay or room number since it is not possible to identify a problem that might be solved without having more information. We can only see you as anonymous. Wait9ng foy your reply Best regards Luis Vargas Hotel Manager

10/10 Excellent

Abel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean and quite. Rooms are very nice and comfortable.
Stayed 1 night in May 2019
Response from Luis Vargas on 27 May 2019
Dear Abel: thank you very much for your kind comments. Luis Vargas Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable sitting area and bar. Staff service very helpful. Everyone spoke english.
Stayed 3 nights in Mar 2019
Response from Hotel Manager on 9 Mar 2019
Dear Customer. Thank you a lot for your qualification regarding our hotel and your kind comments. Luis Vargas Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Gerente de Hotel on 3 Apr 2019
Estimado Pasajero, La presente es para enviarle un cordial saludo y a la vez agradecer su preferencia, nos alegra haber podido cumplir con sus expectativas durante su estadía. Gracias por su calificación. Lo esperamos pronto, Saludos cordiales, Luis Vargas Gerente de Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Luis Vargas on 4 Dec 2018
Thank you for your visit

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Oct 18
great sized rooms and good food at restaurant ..
Stayed 2 nights in Oct 2018
Response from Luis Vargas on 29 Oct 2018
Dear Patrick: we really thank you about your kind comments. We hope to have you again in our hotel. Best regards Luis Vargas Hotel Manager

8/10 Good

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Luis Vargas on 10 Oct 2018
Dear Guest we really thank you for your high qualification. We hope to have you again as our customer Luis Vargas Hotel Manager

10/10 Excellent

Pankaj, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, well located, with all amenities one can wish for.
Stayed 6 nights in Sep 2018
Response from Luis Vargas on 24 Sept 2018
Dear Mr. Pankaj: we want to thank you a lot for your kind comments since the show all our customers how our property is and why we are constantly reserved by many companies due to our service, location and amenities as well. Luis Vargas Hotel Manager

10/10 Excellent

Tonio, Long Beach CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location, great! Excellent breakfast buffet, great lunch and dinner.
Stayed 4 nights in Aug 2018
Response from Luis Vargas on 24 Aug 2018
Dear Tonio: thank you a lot for your kind comments. We hope to have you back in our hotel soon and feel free to contact me if you need further information. Best regards LUIS VARGAS Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good option
Nice place to stay, good sorroundings.
Stayed 3 nights in Aug 2018
Response from Luis Vargas on 3 Dec 2018
Dear Customer: thank you a lot for your comments LUIS VARGAS Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
To much lights on the electronic controllers
The controls of light and air conditioning couldn’t be turned off and it was beside the bed, had to put some pillows over it. The air conditioning had a weird sound. Everything would be perfect if it wasn’t for that 2 details.
Stayed 3 nights in Jan 2018

10/10 Excellent

Berend, Myrtle Beach, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surco area close to shops
Excellent and very modern. Lots of restuarants and shopping around.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Could be better
Hotel food is not good, the bar is small and low quality amenities
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Its a little out of the way.... about 30 min from San Isidro or Miraflores...
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with fantastic staff
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel nice area to stay friendly staff.The bed was a little hard to my liking but they went above and beyond with there services.
Stayed 9 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
This hotel is brand-new (I was told it opened in November 2016). The lobby is on the 4th floor because they have a casino on the first 2 floors and business center on the third. The exercise area is on the 6th floor. The rooms are ample, clean and comfortable. They have a refrigerator and free bottles of water every day. There is no tub, but the shower is quite large. The only complaint I would have is the mattress was firm - we're used to a foam mattress. The laundry service was very good a well. Staff were very friendly and they all went out of their way to make is feel welcome. Overall, I highly recommend this hotel.

8/10 Good

dave, nz

Liked: Cleanliness, staff & service, room comfort
Stuff are excellent in every aspect
It's a shame that it doesn't have a rooftop bar or a outdoor bar

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención, desayuno excepcional, localizacion muy conveniente
Stayed 5 nights in Apr 2024
Response from General Manager Hilton Garden Inn Lima Surco. on 6 May 2024
Estimado Sr. Jorge, Muchas gracias por tomarse unos minutos y compartirnos sus comentarios, esto nos ayuda a conocer las experiencias de nuestros huespedes y mejorar nuestro servicio continuamente. Esperamos tenerlo nuevamente con nosotros, es nuestro compromiso que su experiencia sea siempre mucho más placentera que la anterior. General Manager Hilton Garden Inn Lima Surco

4/10 Poor

ENRIQUE CARLOS

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Incómodo
Pedi servicio de taxi para que me recogieran en el aeropuerto. Me mandaron un correo para confirmar, obviamente andando de vacaciones no reviso mi correo constantemente. No lo confirme. Llegando al aeropuerto no vi nada. Y pague un servicio. Llegando al hotel, quisieron cobrarmelo. Obviamente no me deje. Pero no se vale. Porque mandan algo que yo nunca confirme.
Stayed 2 nights in Jan 2024
Response from General Manager Hilton Garden Inn Lima Surco. on 5 Feb 2024
Estimado Sr. Rodriguez, En principio agradecerle por compartirnos sus comentarios, ya que nos ayuda a mejorar nuestro servicio continuamente. En efecto usted no confirmó por correo el servicio de remisse, y por esa razón no fue cobrado, nuestra intención al mencionarle en su check inn que un chofer si había ido al aeropuerto es porque tenemos varias unidades en el punto para siempre estar atentos a las necesidades de nuestros huéspedes, pero si usted no toma el servicio nosotros de ninguna manera procederíamos con algún cobro. Esperamos tenerlo nuevamente en nuestro hotel, es nuestro compromiso que su experiencia sea siempre mucho más placentera que la anterior. Saludos cordiales

4/10 Poor

Ulisses

Business traveller
Disliked: Staff & service, property conditions & facilities
O primeiro quarto tinha cheiro de urina. O segundo quarto ficava ao lado da maquina do ar condicionado e com barulho alto, horrível para dormir. Pela terceira vez, peço uma copia da fatura, como faço em todos os hoteis e não emitem.
Stayed 2 nights in Nov 2023
Response from Claudia Sanchez on 28 Nov 2023
Estimado Sr. UlissesPermítame agradecerle por sus comentarios en nuestra a encuesta de satisfacción, ya que nos ayuda a mejorar el servicio continuamente. Por favor reciba mis más sinceras disculpas por los inconvenientes suscitados durante su estadía. Todos sus comentarios nos ayuda a mejorar continuamente. Lamentamos que los cambios de habitación, no hayan podido satisfacer sus necesidades como en las estadías anterioresDéjeme asegurarle que las medidas correctivas están siendo tomadas a fin de, mejorar nuestro servicio y nos ayuda a evitar problemas similares en el futuro. Esperamos verlo un nuestro hotel en un futuro cercano para que pueda ver el cambioSi hay algo más en lo que lo pueda ayudar, por favor no dude en comunicarse con nosotros

10/10 Excellent

Tathiana

Liked: Cleanliness, staff & service
No hay opciones de nada cerca!
Stayed 1 night in Nov 2023

8/10 Good

Paola

Stayed 7 nights in Oct 2023
Response from Claudia Sánchez Mendoza on 6 Nov 2023
Estimado Srta. PaolaDe parte de todo el equipo, queremos ofrecerle nuestro más sincero agradecimiento a sus comentarios sobre su estadía en nuestro hotel Hilton Garden Inn Lima - SurcoSiempre es memorable y reconfortantes comentarios positivos y más de la razón de nuestro hotel, nuestros huéspedesTomando en cuenta nuestros valores, nuestra misión es que su estadía haya sido memorable.Le agradecemos nuevamente por tomarse el tiempo de compartir sus comentarios con nosotros y le agradecemos también, por la elección de quedarse con nosotrosSaludos cordiales