Front of property

Reviews of Best Western West Towne Suites

2.5 out of 5
Best Western West Towne Suites
650 Grand Canyon Dr, Madison, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1011 reviews" "
Rating 8 - Good. 291 out of 1011 reviews" "
Rating 6 - Okay. 88 out of 1011 reviews" "
Rating 4 - Poor. 46 out of 1011 reviews" "
Rating 2 - Terrible. 37 out of 1011 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and the breakfast was outstanding
Stayed 1 night in May 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient for our needs, beds were comfy, rooms and common areas were clean / well maintained and breakfast was fresh and great.
Stayed 2 nights in May 2024

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome made to order breakfast
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Lawrence,We're delighted to hear you enjoyed our made-to-order breakfast during your stay with us. Our team works hard to ensure each guest receives a delicious start to their day. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Elizabeth

Travelled with partner
Liked: Amenities, property conditions & facilities
Hot breakfast made to order . Kind staff . Great rates compared to other Madison hotels , We got a one bedroom suite but the noise from the Ac Vent is super loud . Definitely not recommended if you’re a light sleeper.
Stayed 5 nights in May 2024
Response from Manager on 20 May 2024
Hello Elizabeth,We appreciate your positive feedback on our breakfast and staff. We regret any inconvenience caused by the AC vent noise in your suite. Should you have any further concerns, please feel free to reach out to our management team for assistance.

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property right on the highway
Stayed 1 night in Apr 2024
Response from Manager on 20 May 2024
Hello Tom,We are glad to hear you found our property's location convenient for your travels. Our team strives to offer a comfortable stay for all our guests. Your feedback is valuable, and we hope to welcome you back for another enjoyable experience.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was top notch in all respects—a real value, offering near luxury accommodations for a reasonable price. I highly recommend this hotel!
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean throughout, though the bathroom was dated.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello David,We appreciate your feedback on the cleanliness of our hotel. We value all aspects of our guests' experience and will take note of your comments regarding the bathroom. Thank you for your review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Manager on 17 May 2024
Hello Michael,We are overjoyed to hear that you had a wonderful stay with us. We hope to welcome you back again soon for another fantastic experience!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Decent place
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello John,We appreciate your feedback on your recent stay. If there are any specific areas you would like us to improve, please reach out to our management team directly to discuss further.

8/10 Good

Barry

Business traveller
Liked: Staff & service
Hair dryer didn’t work and the shower sent half the water down the drain which resulted in a very weak stream at the shower head.
Stayed 2 nights in May 2024
Response from Manager on 14 May 2024
Hello Barry, We apologize for the inconvenience with the hair dryer and shower during your stay. Your feedback is valuable for our continuous improvement. We recommend contacting our management for further assistance with these concerns.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty
Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Patricia,Thank you for sharing your feedback with us. We strive to offer a comfortable experience for all our guests. If you have any further comments or concerns, please feel free to reach out to our management team. We appreciate your support and hope to welcome you back in the future.

8/10 Good

Mary

Liked: Cleanliness, staff & service
There was a tub in the bedroom, that makes the room dated. But the room was spotlessly clean. The staff was great and the breakfast was also very nice.
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Hello Mary, We appreciate your feedback on our clean rooms, excellent staff, and nice breakfast! We strive to provide a comfortable experience for all our guests. Thank you for sharing your thoughts.

4/10 Poor

Bruce

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unable to get Expedia refund
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Bruce, We regret to hear of your experience with Expedia. Please reach out to their customer service directly for assistance with your refund request. We appreciate your feedback and hope to welcome you back in the future for a better stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The made-to-order hot breakfasts included in the price of my room were amazingly delicious. Really a stand-out in hotel breakfasts!!
Stayed 3 nights in May 2024
Response from Manager on 10 May 2024
Hello Mary,We are thrilled to hear you enjoyed our made-to-order breakfasts during your stay! Our team takes pride in providing delicious meals for our guests to start their day off right. Your positive feedback is truly appreciated, and we hope to welcome you back for more delightful experiences in the future.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. They serve order to make breakfast.
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Sally,We appreciate your feedback on our clean and quiet environment, as well as our made-to-order breakfast service. Your satisfaction is important to us and we hope to welcome you back in the future.

6/10 Okay

Dana, Bozeman

Liked: Cleanliness, amenities, property conditions & facilities
Liked the idea of ordering breakfast to order, didn’t want the potatoes with eggs& bacon and asked for one pancake instead . Was told no with no reason . I can see why you want to control food not being wasted but I asked for one pancake then potatoes which your weren’t offering French toast that day.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Dana, We appreciate your feedback on our breakfast ordering system. Our aim is to ensure all guests receive the same standard options; however, we will share your suggestion with the team for future consideration. Thank you for bringing this to our attention.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Scott,We appreciate you choosing to stay with us. Feel free to contact us directly with any concerns you may have had during your visit. We hope to welcome you back in the future for an improved experience.

8/10 Good

Danny, Sturgeon Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay
Stayed 3 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Danny, We appreciate you taking the time to share your experience with us. Should you have any further feedback or concerns, please feel free to reach out to our management team directly. Thank you for choosing our hotel for your stay.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Like the cooked breakfast. Didn’t like the bathtub floor - wobbly, felt like paddle boarding. Also, could hear every step and squeaky floor from the room above. No sound deadening?
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Christine,We appreciate your feedback regarding our cooked breakfast. We apologize for any inconvenience you experienced with the bathtub and noise levels during your stay. Please reach out to management directly to address these concerns further.

10/10 Excellent

Latonya

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and the breakfast was really good
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Latonya,We are delighted to hear that you enjoyed your stay and found our breakfast to your liking. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 Excellent

Fernando

Non
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Fernando,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We encourage you to reach out to our management team directly to further discuss any concerns you may have. Your insights are valuable to us as we strive to improve our guest experience.

10/10 Excellent

Leannea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came down for horse fair and stayed here. Absolutely love the hotel and the staff they are all super nice and helpful. This is the second year in a row I stayed here and will continue staying at this property. Highly recommend. Always felt safe at this hotel inside and outside.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Leannea,We are thrilled to hear that you enjoyed your stay and that our staff met your expectations. It's fantastic to hear that you felt safe during your time with us both inside and outside the hotel premises. We appreciate your loyalty and look forward to welcoming you back on your next visit to the area.

10/10 Excellent

marilyn

Travelled with group
Liked: Staff & service
Had a very nice stay.
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello marilyn,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Our team strives to provide exceptional experiences for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing our hotel for your visit.

8/10 Good

Mason

Stayed 2 nights in Apr 2024
Response from Manager on 13 May 2024
Hello Mason, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Melanie, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleased with the hotel and the room except for the closeness of the towel rack to the toilet. A man has to pee side-saddle because straight on puts the towel rack into your shoulder. Nice TV, unfortunately, many of the channels on the listings in the room are no longer available. Updating is needed to the lists and lineup.
Stayed 3 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Daniel,We appreciate your feedback on the room amenities. Your comments will be forwarded to the relevant department for any necessary updates to enhance our guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Tenzin

Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Tenzin,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Patricia

Stayed 2 nights in Apr 2024
Response from Manager on 7 May 2024
Hello Patricia, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Dawn, Greenfield

Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean room; comfortable king size bed; 2 large screen TVs that worked well, good breakfast included in the room rate; mini-fridg and microwave in the room; only suggestion would be to clean the exterior of the sofa and paint a few scrapes on the bathroom wall. All in all, an excellent stay for a reasonable price!
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Dawn,Thank you for sharing your positive feedback on your recent stay with us! We're thrilled to hear that you enjoyed the spacious room, comfortable bed, in-room amenities, and breakfast. Your comments about the sofa and bathroom wall will be shared with our team for consideration. We hope to welcome you back soon for another great stay!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected outside construction happened and the staff moved me to another part of the bldg.
Stayed 7 nights in Apr 2024
Response from Manager on 13 Apr 2024
Hello Bill,We apologize for any inconvenience caused by the construction. Our team always strives to ensure a comfortable stay for our guests and we're glad to hear we were able to accommodate you accordingly. Please feel free to reach out to our management team directly for any further assistance or feedback you may have. Thank you for choosing to stay with us.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had only two levels what is nice there where not a lot of stair. Plus there was a few entrances that opened with the room card.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Mike,We appreciate your positive feedback on the convenience of our hotel layout and room card access. Your comfort during your stay is important to us, and we strive to provide a hassle-free experience for all our guests. Thank you for sharing your experience with us.

10/10 Excellent

Randy D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a convenient stop over for me to make connections the following morning at Milwaukee International Airport. Staff was friendly and helpful. Breakfast was cooked to order with additional items like yogurt, cereal, muffins, coffee and juice available at no charge. My room was clean and comfortable with a huge television for entertainment.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Randy D,Thank you for sharing your positive experience with us! We're thrilled to hear that our convenient location, friendly staff, and delicious complimentary breakfast met your expectations during your stay. We're glad you found your room clean, comfortable, and equipped with amenities like a large television. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Patricia,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Darlene,We are thrilled to hear that you had a fantastic experience at our hotel! Please don't hesitate to reach out if you have any further comments or need assistance.

8/10 Good

Kevin

Travelled with pets, Travelled with partner
We stay at this hotel every year on our way home from Florida. We always feel so welcome and comfortable staying here with our little dog. I really appreciate that we are not put in a “pet room.” Our room was very clean and comfortable. The bed was comfortable as well.
Stayed 1 night in Apr 2024
Response from Manager on 5 Apr 2024
Hello Kevin,We're delighted to hear that you enjoyed your stay with us again and felt welcome with your furry friend. Providing a clean and comfortable room is our top priority for all our guests, including those with pets. We're glad you found the bed comfortable and hope you had a restful stay.

10/10 Excellent

Zindzi

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Zindzi,Thank you for choosing our hotel! We are delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Had a room at the end of the hall on the second floor. Nice clean room but heard everyone opening the doors to the stairs. This started at 5:30 am
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Michael,We are pleased to hear that you found your room clean. We apologize for any inconvenience the noise may have caused and recommend future stays on a different floor for a quieter experience. We appreciate your feedback and hope to welcome you back for an improved stay.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and reasonably price.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Vicki,We are thrilled to hear that you found our hotel clean, quiet, and reasonably priced. Your satisfaction is our top priority and we hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Dana

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
John the manager was a racist and profiled me and kicked me out and would not return my money and tried to keep my $100 deposit but I called in a community leader in to assist me. He returned my $100, but I heard he has been profiling a lot of black folks and keeping their money. I feel he needs investigating, he is giving hotel a bad name. I'm finding a civil rights complaint and I'm demanding my room refund because he kicked me out. I'm not recommending this hotel to anyone and hope it goes out of business because of the racism thats there.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Dana,We take all feedback seriously and regret to hear about your experience. We will ensure your concerns are addressed appropriately. Thank you for bringing this to our attention.

6/10 Okay

Beth

Liked: Cleanliness
Location next to freeway
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Beth, We appreciate your feedback regarding our hotel's proximity to the freeway. We understand that noise levels can vary based on individual preferences. Your comments will be shared with the team for future considerations. Thank you for choosing to stay with us.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cook-to-order breakfast. Large suites
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kenneth,We are delighted that you enjoyed our cook-to-order breakfast and found our suites spacious. Your feedback is greatly appreciated. We strive to provide top-notch service to all our guests. Thank you for choosing to stay with us.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price and clean. Breakfast was good with decent options along with the hot breakfast.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Julie,We are delighted to hear you found our hotel to be affordable and clean, and that you enjoyed our breakfast offerings during your stay. We strive to provide our guests with great value and a pleasant experience. Should you have any future concerns or feedback, please do not hesitate to reach out to our management team for further assistance.

6/10 Okay

Ed

Travelled with partner
Liked: Cleanliness, staff & service
The bathroom was dated and shower hard to use. The TV was almost worthless it was so hard to figure out and no instructions Bed was comfortable and the accommodations were large.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Ed,We appreciate your feedback regarding the bathroom and TV usability. We're glad you found the bed comfortable and enjoyed the spacious accommodations. If you have any further comments or suggestions, please feel free to share them with us.

10/10 Excellent

Bruce

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Easy check-in - Very accommodating staff - Will return.
Stayed 3 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Bruce,We are pleased to hear that you had a smooth check-in experience and found our staff accommodating. We look forward to welcoming you back during your next visit.

2/10 Terrible

Tarri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No phone service No WiFi Nobody at front desk Couldn’t wait to get out of there I want refund!
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Tarri,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your concerns will be shared with the team for their awareness. For further assistance regarding a refund, please reach out to our management directly.

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC system is noisy when kicked on. Room is spacious and clean. Staff are friendly Breakfast is okay. Will comeback.
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Hung,We appreciate your positive feedback on our spacious and clean rooms, friendly staff, and breakfast. We will address the AC noise concern to enhance your future stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back again.

2/10 Terrible

Amy

Travelled with family
Liked: Cleanliness, amenities
I left money in the room. Went to the Badger game. Money was gone.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Amy,We regret to hear about your experience and suggest reaching out to the hotel management directly to provide further details for review. We value all feedback to enhance security measures.

2/10 Terrible

Martine

Business traveller
Liked: Staff & service
Night manger super nice. I literally could hear the person in the next room snoring..ALL NIGHT!! Got no sleep. Room smelled mildewy. It was nice sized. Dont know how it got rated exceptional??! You could hear everything in every room. Breakfast was at 7am. Not good for those of us who work and need early breakfast.
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Martine, We appreciate you sharing your experience with us. We regret to hear that you were disturbed by noise and the room condition. Your feedback is valuable for us to improve our services. We'll share your comments with the team for further evaluation. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

2/10 Terrible

Rachel

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Rachel, We value your experience and would appreciate the opportunity to address any concerns you may have had during your stay. Please reach out to us so we can further discuss your feedback.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Crystal,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, feel free to get in touch with us directly. Hope to welcome you back soon!