Double Room | Desk, blackout curtains, soundproofing, iron/ironing board
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Reviews of ibis budget Marseille Vitrolles

2 out of 5
ibis budget Marseille Vitrolles
81 Boulevard de l Europe, Vitrolles

Reviews

7.6

Good

Rating 10 - Excellent. 82 out of 317 reviews" "
Rating 8 - Good. 133 out of 317 reviews" "
Rating 6 - Okay. 54 out of 317 reviews" "
Rating 4 - Poor. 25 out of 317 reviews" "
Rating 2 - Terrible. 23 out of 317 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for very good price (France is usually very expensive) Staff is super friendly and helpful. Highly recommend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Christer, Lignan-sur-Orb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful Lady at Reception during Check-in and right through the evening. Highly recommend this IBIS BUDGET HOTEL.
Stayed 1 night in Dec 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nice staff! Non-smoking room had heavy smell of smoke though.
Stayed 1 night in Oct 2023

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overnight stay was okay. They provided a really nice continental breakfast with many choices. We had dinner via Uber eats which delivered without issue. Close to airport and cruise port.
Stayed 1 night in Oct 2023

6/10 Okay

Lynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I would not choose to stay in this hotel again Convenient for airport Rooms adequate Smell not great Pillow tiny
Stayed 1 night in Sep 2023

4/10 Poor

guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

rabih

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jun 2023

10/10 Excellent

Thierry, mdiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to airport but no shuttle need taxi 50€ night fees
Stayed 1 night in Dec 2022

8/10 Good

Akram, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not bad
Stayed 1 night in Jul 2021

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my Worst hotel experiences. I have photos of bugs and insects in the room.
Stayed 1 night in Jun 2022

4/10 Poor

Donna

Stayed 1 night in Apr 2022

4/10 Poor

Indy, Uk

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing to like about this place. Extremely poor amenities for the money you pay. You will find better hotel deals for the same price. I forgot to cancel my initial booking hence was forced to use this hotel.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
dirty room with cigarette burns on the floor would have left but arrived too late at midnight
Stayed 1 night in Jun 2019
Response from dina on 21 Jun 2019
Bonjour merci de votre visite Cordialement Dina

2/10 Terrible

Isabelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please read this before you commit yourself....
Do not go there if you are a family or if your have a minimum standard requirements....the rooms were dirty (bedding smelled cigarette smoke, window did not close properly therefore very busy motorway etc noise throughout the night. Shower door not closing etc...overall it felt like we were staying in rooms for old people hospice with minimum necessities and unreality aminities. In my teenagers room we saw a cockroach running! Booked for 3 night and left after one night and of course did not get our money back, so be aware....
Stayed 3 nights in Jan 2019
Response from MANAGER on 13 Feb 2019
Thank you for taking the time to tell us about your experience at the ibis budget Marseille Vitrolles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

Ahmed

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting Hotel!
Stayed 1 night in Jan 2019
Response from MANAGER on 13 Feb 2019
Thank you for taking the time to tell us about your experience at the ibis budget Marseille Vitrolles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Cheri

Liked: Cleanliness, property conditions & facilities
Adequate if you need to be near airport.
A functional hotel if you are stuck overnight near the airport because your flight gets cancelled, but not some place I would choose otherwise. We checked in very late due to a flight cancellation and the attendant was pleasant but did not speak English (which I do not expect in non-English speaking countries, but have found often when near an airport, especially in tourist areas). The room was very small but well laid out. We could not get the A/C cold enough for our comfort and there were no extra pillows in the room, just the two on the bed. Despite being close to the airport, the hotel did not offer a shuttle service. When we used the coffee machine in the lobby, the cup fell over after filling. The woman at the counter gave us a cup from the breakfast bar to replace it and called a taxi for us, so the service was pleasant.
Stayed 1 night in Jun 2018

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Friendly staff.
Stayed 1 night in Jul 2017
Thank you very much.

8/10 Good

Sibylle

Business traveller
Liked: Staff & service
Bon rapport qualité-prix
Stayed 1 night in Jan 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil sympathique. Réservation facile .... Efficace
Stayed 1 night in Nov 2023

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Fabrice

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

JEAN

Stayed 1 night in Nov 2023

6/10 Okay

Aubry

Liked: Cleanliness, staff & service
Trops de bruit
Stayed 1 night in Oct 2023

6/10 Okay

ISABELLE

Business traveller
Liked: Cleanliness, staff & service, room comfort
transit aeroport
Bonne literie Odeur de frais et propre. Bon rapport qualité-prix pour une nuit de transit............
Stayed 1 night in Oct 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien
Stayed 1 night in Oct 2023

8/10 Good

Naadine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ras
Stayed 1 night in Oct 2023

6/10 Okay

ahmed

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Je ne recommande pas
Première chambre le sol et la table étaient tout collant, une matière reversé dessus mal ou pas nettoyée, nous avons demandé à changer de chambre. Petit déjeuner moyen , le pain était de la veille ( dur comme de la pierre). Isolation pas top on entend les voisins de chambre.
Stayed 1 night in Sep 2023

8/10 Good

Cappelaere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Georges

Liked: Cleanliness, staff & service, room comfort
A recommander
Bon rapport qualité /prix Propre et bon accueil
Stayed 1 night in Sep 2023

10/10 Excellent

Andrée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP budget!
Accueil chaleureux, propre, stationnement gratuit et à 10 minutes de l’aéroport
Stayed 1 night in Sep 2023

8/10 Good

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bon accueil bruyant la nuit côté route
Stayed 1 night in Sep 2023

4/10 Poor

Gilles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trop bruyant
Nuit blanche, impression que la fenêtre était ouverte, a part ce problème, bon accueil, chambre propre (la poubelle n'avait pas été vidée = paquet de cigarette). Chambre conforme à Ibis Bleu. Facilité d'accès, parking fermée dans ZI, C/C accesible rapidement en voiture pour repas
Stayed 1 night in Sep 2023

10/10 Excellent

Michel

Stayed 1 night in Sep 2023

10/10 Excellent

Rocci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour une courte nuit
Hotel proche de la mer donc c'est tout ce que nous cherchions. C'est un Ibis budget donc il ne faut pas ê trop exigeant et cela nous convient très bien. Son implantation est glauque, mais pratique.
Stayed 1 night in Aug 2023

10/10 Excellent

SOPHIE

Stayed 1 night in Jul 2023

4/10 Poor

Maximilien

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Juste ok pour une nuit.
Voyage en famille en transit en attente d’un vol à l’aéroport. Chambre globalement propre mais qui tient avec des bouts de vis… gros trou dans la porte des toilettes, poignée cassée, moquette du couloir tâchée; et prix de la bouteille d’eau à 2,50€. Bref literie ok mais pas pour un long séjour.
Stayed 1 night in Jul 2023

8/10 Good

Farid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Gilles

Stayed 1 night in Jul 2023

6/10 Okay

Guenter

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Schwer zu finden da Hausnummer nicht korrekt.
Das Hotel erfüllt den Zweck zur Etappenübernachtung. Leider war das Hotel, durch falsche Hausnummer, nachts schlecht zu finden. Angegebene Adresse Boulevard de l'Europe 81? stimmt nicht.
Stayed 1 night in Jun 2023

10/10 Excellent

Bruno

Stayed 1 night in Jun 2023

8/10 Good

Sibylle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le service et le confort correspondent à la gamme de l’hôtel. Quelques odeurs d’égout mais l’hôtel est propre. La localisation correspond à mon besoin.
Stayed 1 night in Jun 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Françoise

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Odeur désagréable dans la chambre et matelas très dur.
Stayed 1 night in May 2023

8/10 Good

Fabius

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Miguel

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Literie peu confortable à mon goût
Stayed 1 night in May 2023

8/10 Good

Sylvie

Stayed 1 night in May 2023

8/10 Good

STEPHANE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023