Standard Room | In-room safe, soundproofing, free WiFi, wheelchair access
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Reviews of Hotel Amala

3.5 out of 5
Hotel Amala
Av. Periferico Sur 7685, Col. Rinconada Coapa, Mexico City, CDMX

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 204 reviews" "
Rating 8 - Good. 56 out of 204 reviews" "
Rating 6 - Okay. 21 out of 204 reviews" "
Rating 4 - Poor. 5 out of 204 reviews" "
Rating 2 - Terrible. 13 out of 204 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

WEIMIN, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
nice, clean, a little bit noise in early morning.
Stayed 2 nights in May 2024

10/10 Excellent

julio

Liked: Cleanliness, staff & service, property conditions & facilities
Service and staff very good
Stayed 1 night in May 2024

6/10 Okay

David

This is an hourly rate hotel for sex. Numerous toys were available for sale
Stayed 2 nights in Mar 2024

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious, huge bed and was just a pretty cool room.
Stayed 1 night in Mar 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel
Stayed 1 night in Dec 2023

8/10 Good

diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 5 nights in Oct 2023

10/10 Excellent

Catalina

Stayed 2 nights in Feb 2023

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
He sido el peor hotel con diferencia en el que nos hemos alojado, lo principal de un hotel es que se pueda dormir y las habitaciones de este hotel están nulamente insonorizadas, el ruido general no permite dormir ni un momento. El ruido de las otras habitaciones, el personal de limpieza que limpia a cualquier hora haciendo mucho ruido con sus conversaciones, incluso prendiendo el televisor, maquinaria, pasillos, una variedad de ruidos que hacen que estes en vela solo esperando que amanezca. Hemos tenido que hacer salida anticipada y al comentarlo la recepcionista no se interesó en nuestra motivación en lo más mínimo. Queremos y solicitamos la devolución de las dos noches no disfrutadas, básicamente por incumplimiento de contrato. Y eso sin mencionar que la única noche debería ser compensada por las molestias causadas.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Abdulrahman, Portland, OR

Liked: Property conditions & facilities
Nice interior design hotel, with good furniture, large room, comfy bed with terrible pillows, lack of amenities, and non cooling AC though. What a waste, I’m so disappointed!
Stayed 1 night in Feb 2020
Response from Arlette on 12 Mar 2020
Lamentamos las molestias. estamos trabajando en mejorar nuestro servicio. Su opinión es muy importante para nosotros

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Exceleent service good hospitality. Location great close to the airport and tourist locations. 24hr room service the best.
Stayed 2 nights in Nov 2019
Response from Hotel Amala on 9 Jan 2020
We appreciate your comments, we wish you the best

6/10 Okay

KIKA

Travelled with partner
Liked: Staff & service
The Hotel it self was okay. The only down fall and was a bit disappointed is the cleaning staff never clean my room. I had to tell one of the ladies to come and clean my room and give me new towels. It should be protocol to clean everyday as any hotel stay. A note was never left.
Stayed 5 nights in Sep 2019
Response from MANAGER on 26 Sept 2019
THANK YOU FOR YOUR COMMENT I WILL ATTEND AS SOON ES POSSIBLE

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was large. Shower was hot. The wifi signal was very weak, and when i could connect to it, i couldn't connect the an internet site. The heater was not working our entire stay: we were offered blankets. My honey was cold every night. Our cell one was stolen at Six Flags. We asked the hotel to help us with a phone call to Ciudad Obrigon in Sonora, and was told "there was nothing they could do." They basically refused. We had no other means of communicating and were told they couldn't help us. I have stayed in many hotels and never had these kinds of experiences. After informing staff several times, the wifi and heater still did not meet out needs. They just didn't work or were functional.
Stayed 8 nights in Nov 2018
Response from Alejandra Camacho on 13 Dec 2018
We regret this inconvenience and we will follow up on this point.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent price, exellent service and a beautiful place
Stayed 3 nights in Oct 2018
Response from Alejandra Camacho on 29 Oct 2018
Thank you for your preference your opinion is very important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING! So many little things, awesome layout, helpful staff, Highly recommend!!!
Stayed 4 nights in Aug 2018
Response from Alejandra Camacho on 10 Sept 2018
Thank you for staying with us, your opinion is, u important, Come back soon!!

2/10 Terrible

brenda

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible!
As a tourist I do not recommend this hotel as good as the ratings seem online unless your looking for a sleepless night. When you arrive to the room ots very clean and you get a good impression but once the night hits.. Omg! The rooms turn into clubs and sex stops. I swear just when I thought I would catch sleep at 230am this "woman" down the halls continued her business in other rooms. The staff cared less since they would ask her if she needed anything. Never gn again as a tourist!
Stayed 1 night in Feb 2018
Response from Alejandra Camacho on 15 Feb 2018
We will follow up on this case, your opinion is very important

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and clean hotel.
All was good and the price was great! Room service and food available at good prices. Drawbacks were the bed shakes at night, the videos of sexy women throughout the hotel didint seem necessary.
Stayed 1 night in Dec 2017
Response from ecommerce on 10 Jan 2018
Thank you for staying with us, your opinion is very important

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Americans staying in Mexico City
This is a very clean, comfortable and conveniently located hotel. We stay in a lot of hotels. This is one of our favorites!
Stayed 1 night in Dec 2017
Response from ecommerce on 10 Jan 2018
Thank you for staying with us, your opinion is very important

4/10 Poor

YL, Singapore

Liked: Cleanliness
Disliked: Staff & service
Do not stay unless you can speak Spanish
None of the staff at the hotel could speak English, which made it very hard for me to communicate with them. When I tried ordering food through the phone, no one could understand me. They even hung up on me without even trying to get my order! The hotel also had no blankets which is a first for me (I have stayed in many hotels) and since I can't speak Spanish, it was not possible for me to request for a blanket. Having said that, the room was clean.
Stayed 2 nights in Nov 2017
Response from ecommerce on 10 Jan 2018
We will follow up on this issue, your opinion is very important

10/10 Excellent

Damariz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nice hotel but....
Our room ac never got below 24.5c. We asked for it to be fixed, it did not help. Our friends rrom went down to 18c daily.
Stayed 4 nights in Aug 2017

8/10 Good

Domitila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Pete, Kyle, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice
This hotel is very clean and comfortable. Very trustworthy employees.

8/10 Good

Tiezheng

Liked: Cleanliness, staff & service, property conditions & facilities
Fine hotel
Nice hotel, nice breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Mexico City
Mexico City was more then we hoped for. We had been warned of it's dangers, but found it exciting and welcoming. Very pleasant overall.

8/10 Good

jose luis, dallas tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
frendly staff , close every were, walking to xochimilco lagoon nice area,thks

10/10 Excellent

isaiah, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel
Really loved this place very clean inside and outside... nice protected parking lot.. room was very clean and nice with some pretty cool high tech stuff.. and also another advantage is that Xochimilco is located right behind the hotel

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
My overall experience was ok. The thing I didn't like is they change my towels or give me bottles of water in a 3 day stay

10/10 Excellent

art, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel
very good hotel nice clean loved the shower format

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are crazy. Light up beds. Moving wall to reveal a glassed in shower. Metal motorized shutters. Great price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool funky hotel
Really cool and comfortable room, loved the rain shower

2/10 Terrible

ERICK, SAN ANTONIO

Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY AT THIS HOTEL
THE ROOMS SMELL HORRIBLE, THEY DO NOT LOOK CLEAN MY COVERS HAD STAINS THE WORST PILLOWS EVER HARD AS A ROCK, ASKED FOR DIFFERENT ONES BUT THEY DO NOT HAVE DIFFERENT PILLOWS, THE ROOM DID NOT FEEL CLEAN AND MOST IMPORTANT THIS IS NOT A FAMILY HOTEL BEWARE!!!!! IT'S MORE OF A MOTEL. THE A/C DOES NOT WORK WHILE YOU ARE OUT OF THE ROOM WHICH SUCKS YOU END UP COMING BACK TO A HOT ROOM AND FOR THEM TO DO CLEANING YOU NEED TO DROP OFF THE ROOM KEY AT THE RECEPTION EVERYDAY, I DIDN'T END UP DOING THIS SINCE I DIDN'T FEEL COMFORTABLE ANYONE ENTERING THE ROOM SINCE IT IS NOT IN THE BEST AREA OF TOWN. I WILL DEFINITELY NOT BE STAYING HERE EVER AND I TRAVEL TO MEXICO 4 TIMES A YEAR FOR FAMILY REASONS.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Amythyl, Canada

Liked: Cleanliness
Disliked: Room comfort
Worst bed
The pillows where too big and hard,very uncomfortable to sleep. No fridge to store beer and foods.we have to buy ice and leave it in the sink to keep beer cold.no coffee maker

10/10 Excellent

JULIO CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JOSE, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good option
everything good

2/10 Terrible

Alex, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No AC on all rooms
Sucked, said that it had AC and it did not I could not sleep because of the heat, they offer me a soda as comp because they could not give me another room, apparently all the ACs on the hotel did not work.

8/10 Good

Israel

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

8/10 Good

LEON, TEPEHUACAN DE GUERRERO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena relación costo/beneficio
Stayed 1 night in May 2024

8/10 Good

Fernando Ortega

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in May 2024

2/10 Terrible

Alexis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cambio de horario no era el horario que requería
Stayed 1 night in May 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2024

8/10 Good

Fernando Ortega

Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Stayed 1 night in Apr 2024

6/10 Okay

Guadalupe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
La atencion del personal es mala la estancia muy buena pero la recepsiinista no fue amable
Stayed 1 night in Mar 2024

6/10 Okay

Edgar Mizraim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelentes instalaciones y restaurante
Stayed 1 night in Feb 2024

10/10 Excellent

Paulina

Stayed 3 nights in Feb 2024