Outdoor pool
Check availability

Reviews of Hillpark Hotel

4 out of 5
Hillpark Hotel
Lower Hill Road, Nairobi

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 7 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

9.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Headwick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception team was very understanding. My whole team had issues with our visa cards but the hotel allowed us to check in without upfront payment. We had to sort out the payment in the course of our stay. However, the hotel may consider welcoming guests by offering them a glass of juice.
Stayed 5 nights in Aug 2023
Response from Front Office Manager on 13 Sept 2023
Dear Hedwick,Greetings from Hillpark Hotel,We value and appreciate our guests' feedback. We shall look into the concern you have raised and consider that in future.We look forward to hosting you again.Best Regards,

6/10 Okay

Grace

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
My stay was too short to say much but okay.
Stayed 2 nights in Jun 2023
Response from FOM on 22 Jul 2023
Dear Grace,Thank you for choosing to stay at hillpark hotel. We look forward to hosting you again soon.Kind regards

10/10 Excellent

Juan Carlos, London

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly personnel, The hotel is very safe but you need to take Uber or other transport to get around. But Nairobi in general is like that. The quality of the food in the restaurant could be improved!
Stayed 11 nights in Jun 2023
Response from FOM on 22 Jul 2023
Dear Juan Carlos,Greetings from Hillpark Hotel Nairobi.We appreciate your feedback and do hope that you will be visiting the hotel soon.Thank you.Best Regards

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hillpark Hotel - Nairobi, Kenya
We’re in Nairobi a few times per year and have stayed many places. The Hillpark was recommended to us by a friend in Nairobi so we tried it. The service was great, the room was clean and very comfortable, and the location is good. We’ll definitely be staying at the Hillpark again on future trips!
Stayed 1 night in Oct 2021

6/10 Okay

Sven

Liked: Staff & service, room comfort
Fair place for the price
The Hillpark is quite outdated, although all the facilities work, maintenance is obviously not a big priority there, the first 30 minutes of the stay was getting things fixed, eg: 1 towel for a couple, pool of water on the floor where fridge leaked.... Once it was all done, the stay was pleasant, nice bed and staff did try and help when they could...
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and rooms were spacious.flexible check in time
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan 2021 in Nairobi
Stay qas amazing. The staff were courteous and very friendly. I was allowed a late check our with no extra charge.
Stayed 6 nights in Jan 2021

10/10 Excellent

isahia

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hillpark Hotel on 4 Dec 2019
Dear Guest, Thank you for taking the time to review us. We are happy you enjoyed your stay at Hillpark Hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hillpark Hotel on 12 Nov 2019
Thank you for the rating your stay with us!

8/10 Good

Ute, Haslemere

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for this part of Nairobi. Bed very comfortable. Gym was great with good quality equipment. Quite a few mosquitoes in the room - windows could do with mosquito screens.
Stayed 3 nights in Nov 2019
Response from Hillpark Hotel on 11 Nov 2019
Thank you for your review!

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Hillpark Hotel on 11 Nov 2019
Thank you for rating us!

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hillpark Hotel on 28 Oct 2019
Thank you for rating us. We look forward to your stay with us.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from HIllpark Hotel on 28 Oct 2019
Thank you for the rating!

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Its a good hotel
My stay was ok, except that the rules for visitors are unnecessarily strict
Stayed 9 nights in Jul 2019
Response from Reservations on 31 Jul 2019
Dear Guest, Thank you for your feedback. We are happy you enjoyed your stay with us. As per hotel policy all visitors visiting resident guests in their room need to register at the front desk. It is due to safety and security. We look forward to your next visit with us.

8/10 Good

Kagiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Reservations on 31 Jul 2019
Dear Guest, We are happy you enjoyed your stay with us. We look forward to your next visit.

2/10 Terrible

Getaw

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0%
Don't ask me again about your service.you had a very off full service ever You have charged me the hotel I don't stay. Please correct your own service before you ask about other properties.
Stayed 1 night in Jun 2019
Response from Hillpark Hotel on 25 Jun 2019
Dear Guest, Hello from Hillpark Hotel. Your rating is for Hillpark Hotel and not expedia. Please get in touch with expedia to see how they can assist about charges.

8/10 Good

TU

Liked: Cleanliness, staff & service, property conditions & facilities
I found the location very convenient. The one bedroom apartment was clean and adequately spacious
Stayed 6 nights in May 2019
Response from Reservations on 22 May 2019
Dear Guest Thank you for your review! We're happy you enjoyed your stay with us. Hope to see you again soon.

6/10 Okay

Verified traveller

Hotel was OK - above average. Excellent value for money given the price.
Stayed 2 nights in Apr 2019
Response from Hillpark on 9 Apr 2019
Dear Guest Thank you for the review!

10/10 Excellent

Ayush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended and pocket friendly
Full worth for the price paid for. For budget and pocket friendly stay one can choose hillpark. Pricing was sweet at hotels.com. Location was not far away from main happening areas yet had its own peaceful charm. Inhouse Restaurant and bar is next to it. Would recommend this property.
Stayed 1 night in Mar 2019
Response from Hillpark on 9 Apr 2019
Dear Guest, Thank you for the review! Looking forward to your next stay with us.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Reservations on 2 Apr 2019
Thank you for your review!

6/10 Okay

Alistair

Disliked: Cleanliness
Response from Reservations on 17 May 2018
Hello Alistair, Thank you for taking the time to review Hillpark Hotel.

8/10 Good

Lars

Liked: Cleanliness, property conditions & facilities, room comfort
just a quick overnight stop
Needed a place to sleep before going on a safari and it was important to get some online work doen as well. WiFi did not work upon arrival. Took several hours before that was brought in order again.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Atendimento ruim, com reformas por toda parte e acesso aos quartos difíceis de serem encontrados.

4/10 Poor

Jukka

Disliked: Staff & service, property conditions & facilities, room comfort
Value for money.
Nopea yhteys lentokentälle.