Dear guest, we thank you for sharing your feedback. We regret to read that you did not have a good experience. We have staff on site 24 hours and we prioritize our guests safety, this is the reason that we close the street door after sunset, guests just need to ring the bell to enter after 7 PM. We have additional amenities to provide to the guests upon request and we offer free american breakfast. We are a 20 room hotel, we aim to provide a boutique personalize service. We review your comments with the team to ensure our service is delivered as intended. Thank you again, we hope you had enjoy your visit in Quito.

Thank you so much for your comments. We hope you had a fun and pleasent stay.

Thank you for your feedback. We are evaluating the option for a lift. We hope you had a good stay.

Thank you for your feedback

Dear guest, thank you for your comments and for choosing our hotel for your stay. We want to ensure that our service is of good quality. We have made some adjustments as cleanliness is our top priority. Thank you again for your comments.

Dear Guest, thank you so much for staying with us. We are in fact 2 blocks from the main plaza and just steps to all major attractions in the old historic Quito. We are happy, you enjoyed your stay.

Dear guest, thank you for your comments. We will look into the areas we need to continue improving to offer a quality service. We are also working with the city and the hotel and restaurant association in the old town to help and find opportunities to the homeless in the city. Thank you for choosing us.

Thank you so much for your comments. We hope to continue providing improvements to our service. We are working on your observations. Again, thank you for choosing us for your stay

Thank you for staying with us.

Thank you so much for your comments. Being a colonial house, we are looking at different alternatives to make some changes while keeping its architecture.

Thank you so much for your comments and great hosting you. We are delighted to help and assist our guests. Our tours are personalized and we are happy to guide our guests so they can enjoyed the most their stay while visiting our country.

Thank you for your comments.

Thank you for choosing our hotel. Your feedback is very important to us so that we can continue making the improvements needed to offer quality service. We have checked this issue and has now being solved.

Thank you so much for staying with us while visiting Quito.

Thank you so much for your feedback. We have hot water 24 hours, we are fixing the issue in the room. It is highly important to us your comments so that we can have the opportunity to fix any potential issues. Thank you again for staying with us.

Thank you for selecting our hotel for your stay in Quito. We are happy to read that our service was up to your expectations. We enjoy hosting our guests and showing them our city and culture.

Thank you so much for staying with us. We hope to have the opportunity to host you in the near future.

Dear guest, thank you so much for choosing our hotel. We are happy to hear you had a good stay with us. We regret to hear you had a bad experience while visiting our city. Thank you for your comments and advice. For our guests safety, we do have security cameras, security for the doors, security boxes in the rooms, and security measures for the safety of our guests. As any other populated cities it is always important to have precaution. Again, thank you for visiting us.

Dear guest, we are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that your concerns are taken care of during your stay. Your feedback makes us better.

Thank you for your rating.

Thank you for your comments. It is true, the downtown area is better discovered if walking. We are just few steps away from all mejor historic attractions, churches, plazas and museums. Thank you again for choosing our hotel.

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.

Dear guest, thank you for sharing your comments. We're extremely sorry that you had to face such difficulties during your stay with us. As you can see from our other reviews, we pride ourselves in providing great customer service and great experiences. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We have fixed the issue with adding a blockout curtain to the room. Once again our apologies and we hope, you can give us a second opportunity .We look forward to welcoming you back in the near future.

Thank you so much for your comments. We are happy to hear our service was up to your expectations. We are analyzing the option of including an elevator, because it is a colonial building, we need to be careful how we proceed. Thank you so much for your feedback. It gives us the opportunity to continue improving.

Thank you for staying with us and providing us your feedback. We are looking for options to improve our service. Your comments are important to us and we care for our guests comfort and safety.

Thank you for you feedback

We really appreciate you taking the time out to rate our property. We count ourselves lucky for customers like you. We look forward to welcoming you back in the near future.

Thank you for your comments