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Reviews of Opera Italian Suite

Opera Italian Suite
Via Antonio Rosmini 12, Rome, Città metropolitana di Roma Capitale

Reviews

6.6
Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 8 out of 30 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Donghui

Stayed 2 nights in Nov 2023

2/10 Terrible

Angeles

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The person at the property was very rude. We did not stay in the property We felt unsafe
Stayed 1 night in Oct 2023
Response from f on 28 Oct 2023
He didn't sleep with us, because his card didn't work

10/10 Excellent

David, Oak Ridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Only a 6 minute walk from the train station.
Stayed 2 nights in Sep 2023
Response from f on 2 Oct 2023
thanks

6/10 Okay

Verified traveller

Liked: Room comfort
Location and Affordability
If you need something close to the station and affordable, then this is a good option.
Stayed 2 nights in Sep 2023
Response from f on 2 Oct 2023
thanks

8/10 Good

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled as a family of 4 with 2 teenagers, we stayed at the quadruple suite with no issues, room was ample, clean, with a good AC, the bed was comfortable; there is a common area with a small table, couch, balcony and washing machine; there are 2 good restaurants left and right of the entrance. This is a guest house on the 4th floor that you can access through a small elevator or climbing the stairs which are not steep at all, so it’s totally doable. This property is minutes away from Roma Termini and walkable to all main sightseeing landmarks. It is in the heart of an ancient city, therefore you need to understand that these buildings are old and is always challenging to modernize, so you need to curb your expectations accordingly. If you are traveling on a budget and want to be within a walkable distance, this is the place for you. The only downside is that the WiFi is extremely unstable and kept disconnecting every 5-10 minutes.
Stayed 2 nights in Jul 2023
Response from F on 3 Aug 2023
grazie

2/10 Terrible

ALVARO A

Travelled with family
Disliked: Staff & service
HOTEL INFERNAL. ATRACO
RENTAMOS ESTA HABITACION, SOLO PARA PASAR UN RATO DE ÑA NOCHE, YA QUE NUESTRO VUELO SALIA MUY TEMPRANO EN LA MAÑANA; NOS ASEGURAMOS PRIMERO EN PREGUNTAR AL HOTEL SI TENIA AIRE ACONDICIONADO INDEPENDIENTE, POR HABER TENIDO MALAS EXPERIENCIAS PREVIAS EN HOTELES EN ROMA Y EL HOTEL Y LAS FOTOGRAFIAS NOS INDICARON QUE SI TENIA AIRE ACONDICIONADO INDEPENDIENTE. TARDAMOS MUCHO EN RECIBIR EL ACCESO A LA HABITACION PUES EL ENCARGADO-GERENTE NO RESPONDIA Y NO LLEGABA...EN CUANTO NOS DIO LA HABITACION Y PRENDIMOS EL AIRE ACONDICIONADO EL EDIFICO COMPLETO SE QUEDO SIN ENERGIA ELECTRICA...RECLAME A HOTELES.COM Y UNA VEZ MAS ME DIJERON QUE NO PODIA HACER NADA...EL GERENTE ME REMBOLSO EN EFECTIVO UNA PARTE DE LA TARIFA, PERO PERDIMOS UNA PARTE QUE SE PAGO CON UN BONO...EL GERENTE NOS ASEGURO QUE ESE PROBLEMA RECIEN SURGIO, PERO AL PREGUNTAR A OTROS HUESPEDES NOS DIJERON QUE TENIAN 3 DIAS EN ESAS CONDICIONES
Stayed 1 night in Jun 2023
Response from f on 12 Jul 2023
Siento lo ocurrido, hubo un corte de luz el día de tu llegada, te ofrecí la devolución total, con renuncia a la habitación, o parcial, para no dejarte en la calle y elegiste lo segundo. mas que eso no se podria hacer

6/10 Okay

Aliya

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Reception only present in the front desk if you inform him about you arriving time. He was not where from 10-11am to 7pm as it was stated in the info about hotel. He wrote me through the expedia and asked about the exact time of arriving. As it was my first trip to Rome it was difficult for me to find the hotel and he said me he will not wait for me for a long. But after communication he came to the hotel when I arrive amd inform him (within check in time). Wifi was not working at all. Other facilities (kettle, hair drying, air conditioner) were ok. Cleaness was norm not so high, the guy cleaned the room after we came to the hotel. The location is very comfortable near the Termini station, walking distance to everywhere. But there is no label with the name of Hotel, we can find it bu the name and number of street, it is within the bulding with other officices.
Stayed 1 night in Jul 2023
Response from f on 12 Jul 2023
we are not a hotel but a guest house, therefore we are not present, but available from 10 to 19, the rooms are ready from 14, if you arrive earlier, we will let you leave your luggage, but obviously the rooms are not clean. the address is clear and matches and the correct name is on the intercom

10/10 Excellent

Joseph

Stayed 3 nights in Jul 2023
Response from f on 29 Jul 2023
thanks

8/10 Good

Maria

Stayed 2 nights in Jun 2023
Response from f on 25 Jul 2023
grazie

4/10 Poor

Vanisha

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Would not come back
Would not come back or recommend. The room and bathroom were not clean - there was hair and dust everywhere. The bathroom sink and shower drain were blocked. We could only use the shower for a very short periods of time else the bathroom would’ve flooded. Check in process was so slow as the owner communicates through the app and isn’t very quick to respond.I appreciate that this place was cheaper than most other accommodation in Rome, but nothing excuses the uncleanliness.
Stayed 2 nights in Jun 2023
Response from Fabi0 on 30 Jun 2023
We put all our effort into cleaning, from today we will do even more, if he told us that the shower was clogged, we would have unplugged it. I communicated via app, because you did not answer the phone

10/10 Excellent

Jose

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed with my wife for 4 nights and this was our experience: Pros: Location is unbeatable. Termini and metro are 5 min away walking. So many options for cafes and restaurants nearby. The manager, Fabio, is super accesible and easy going. The room is private and had everything we needed (A/C, hot water and a small fridge). Lastly, the price was really good considering the location. Cons: The building is old so don’t expect a modern/new design. (We actually liked this vibe but some people may not) and the bed had two personal mattresses instead of one single queen mattress. Don’t get me wrong, it was comfortable; but you could feel the gap in the middle. I am staying here next time I visit Rome.
Stayed 4 nights in Jun 2023
Response from f on 28 Jun 2023
only your room has two mattresses, the others have double, sorry for this annoyance. Thanks for the review

10/10 Excellent

Joseph

Stayed 2 nights in Jun 2023
Response from f on 17 Jul 2023
grazie

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Fabio on 18 Jun 2023
thanks

2/10 Terrible

Musbah

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property located in a very filthy area, no sign on the property, which made it hard for us to find it, trash at the entrance and faulty smell, it’s a house with multiple rooms, each room comes with its own bathroom however, the room was assigned to us Had a very bad and strong odor coming from the bathroom that struck my throat and lungs, I was given a different room. The power went off in the middle of the night. We checked out at 9 AM and the power still off.
Stayed 1 night in Jun 2023
Response from Fabio on 8 Jun 2023
Good morning, I had asked you the arrival time, just to welcome you at best, but you did not tell me, the intercom there is the name. I immediately changed your room, so I solved the problem immediately. Sorry for the light, but it was a general breakdown of the building.

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities
Property does not exist, no sign, no entrance, no staff, could not enter building no staff on duty. We want a full refund, and travel insurance kicks in. We will be back in USA on June 21, 2023. We will call and file for a refund.
Stayed 1 night in Jun 2023
Response from f on 12 Jun 2023
the structure exists and is clearly visible, I tried to contact you several times, but without success, sorry for the inconvenience, of course we will refund

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfetta
Stayed 1 night in Oct 2023
Response from F on 26 Oct 2023
Grazie molte

10/10 Excellent

Jens

Stayed 4 nights in Oct 2023
Response from f on 9 Oct 2023
thanks

8/10 Good

Yandreina

Stayed 2 nights in Sep 2023
Response from F on 7 Oct 2023
Thanks

6/10 Okay

Christer

Liked: Cleanliness
Disliked: Staff & service
Weekend in Rom
Bra läge centralt vid tågstationen med få rum totalt. Helt ok rum och fräscht. Ingen synlig entré och kontakt m personal via mejl. När man förstått hur det funkade gick det bra. Bra pris relativt andra hotell i Rom. Kan tänka oss att bo där igen.
Stayed 2 nights in Sep 2023
Response from f on 2 Oct 2023
thanks

10/10 Excellent

Kaitlin

Stayed 1 night in Sep 2023
Response from F on 30 Sept 2023
Thanks

8/10 Good

EMILIO

Liked: Cleanliness
Bien situado y limpio.
Stayed 4 nights in Sep 2023
Response from f on 15 Sept 2023
gracias

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da non ripetere
Ho prenotato per conto di amici. All'arrivo non hanno potuto lasciare i bagagli e la camera all'orario previsto per il check in non era pronta. Il gestore ha assegnato altre due camere, ma con altri disagia. cestini dei rifiuti pieni, wc senza acqua per un giorno. Il gestore si è scusato dicendo che non avrebbe fatto pagare il soggiorno, ma poi ha detto che intendeva la tassa di soggiorno. Sembra che non abbia nemmeno registrato gli ospiti. E' la prima volta che mi capita una simile disavventura su hotels.com e ho fatto una pessima figura con i miei amici, che non hanno intenzione di pagare la camera.
Stayed 2 nights in Aug 2023
Response from f on 25 Aug 2023
sta dicendo cose non vere, gli ospiti vengono sempre registrati, ho dovuto insistere più volte per farmi dare i documenti. la sua carta è risultata vuota. i bagagli non li hanno lasciati per volonta loro, il giorno prima le ho mandato tutte le istruzioni per lasciarli, ma lei non li ha loro inviati. Si è trattato di un po di ritardo , e me ne scuso, ma visto che erano stanchi gli ho dato due stanza al posto di una, e dovrei regalare un soggiorno, per aver dato una stanza in più ?

2/10 Terrible

Yousra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fake Hotel I was extremely disappointed with my experience at this "hotel". Upon arrival, there was no signage indicating the hotel's presence; just a name written on the intercom. Despite ringing multiple times and sending messages, we received no response. We were exhausted from our journey and ended up waiting outside the door from 7:00 PM to 8:10 PM. When we finally managed to call, they claimed to have sent us a code, which was not the case. The person on the line said they needed a few moments to check, but then became unreachable. After waiting for an hour and a half, we were forced to find another hotel. The next morning, we returned to the same situation. It's clear to me now that this "hotel" might be a scam. There doesn't seem to be an actual hotel at the provided address. This entire experience left us frustrated and inconvenienced. I strongly advise against booking with them.
Stayed 2 nights in Aug 2023
Response from F on 30 Aug 2023
The guest house exists, I tried to call you several times, send you messages and emails, you never answered

4/10 Poor

Ludovic

Disliked: Property conditions & facilities
la douche ne fonctionne pas du tout aucune pression.on ne peut pas se doucher et la chasse deau des toilettes fonctionne tres mal. nousne sommes pas du tout contents des prestations de votre hôtel.
Stayed 1 night in Aug 2023
Response from F on 6 Aug 2023
Je suis désolé, j'ai expliqué que la chasse d'eau des toilettes doit être chargée et la pomme de douche ajustée

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roma 19.7.2023
Il soggiorno è stato adeguato alle Aspettative, unico neo, la mancanza d'acqua alle 3:30 della mattina che non mi ha permesso di ripulirmi prima di andare a dormire. Risolto la mattina stessa. Pazienza. Tutto il resto ottimo. Se ci sarà un'altra occasione, tornerò a cercare conforto in questo hotel.
Stayed 1 night in Jul 2023
Response from f on 21 Jul 2023
la ringrazio per la recensione, non so cosa sia successo all'acqua, nessun altra stanza mi ha segnalato il problema e lei stesso mi scrive che si è risolto.

8/10 Good

Hiroyuki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No problem in spite of late check-in at mid-night due to a flight delay. In contrast, the instruction by e-mail about entering the building was a bit less informative (with photos would be better). Anyhow, I was satisfied of my stay there.
Stayed 1 night in Jun 2023
Response from f on 5 Jul 2023
thanks

6/10 Okay

massimiliano

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
La camera era ok, ma l'igiene era approssimativa e lasciava francamente a desiderare. Non veniva tanto rumore dall'esterno ma Il frigobar faceva un chiasso infernale. Ci tengo a dire che l'operatore è sempre stato gentile e disponibile.
Stayed 1 night in Jun 2023
Response from f on 17 Jul 2023
lavoreremo ancora di più sulle pulizie, grazie

2/10 Terrible

Davide

Stayed 1 night in Jun 2023
Response from o on 30 Jun 2023
why?

10/10 Excellent

Tamara

Stayed 1 night in Jun 2023
Response from f on 28 Jun 2023
thanks

10/10 Excellent

Jan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in May 2023
Response from f on 3 Jun 2023
thank you