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Very friendly and helpful staff. Always there to help with transportation and services. I got an allergic reaction in Rome and the staff helped us find a pharmacy after midnight, arranged and spoke to the taxi driver in what was needed. Really went above and beyond to help.
I felt very comfortable and safe here.
I was surprised by a free upgraded room when I arrived at the hotel which was lovely! The staff were helpful and very friendly. The room was spacious, clean and modern with a very comfortable bed. The hotel is located very centrally to all main attractions so it is very convenient!
The only downside was getting into the hotel rooms with two flights of stairs and multiple points to enter a passcode or use a key card. However, this did make the building feel very safe and secure.
Melody
Stayed 1 night in May 2022
Response from Daniele on 24 May 2022
Thanks Melody for all the kind words!
Tree Charme Parliament Staff
Awful cigarette smell, non-smoking room w/ no help
HORRIBLE SERVICE and ROOM!!!! The non-smoking room was full of cigarette smoke and staff did not accommodate. I was told I could wait two hours for staff to come and clean. I asked how they would remove the smoke and was told they would change the sheets. This DOES NOT rid a room of cigarette smell. They did NOT care, were not considerate, and I had to leave the hotel WITHOUT accommodation. The service was awful prior to getting to the cigarette infested room, too.
Our concern is about the bed, two small bed together but one more height that the other
Raul
Stayed 4 nights in Sep 2021
2/10 Terrible
Samantha
Travelled with family
23 Aug 2021
Lack of compassion
We couldn’t, unfortunately go for our mother/ daughter 3 night get away so I emailed the hotel over a week before and asked if we could have a future credit to still visit but was declined! I stated I didn’t expect a refund. Thought with so much covid around still that they might be a little more accommodating! I wouldn’t have hurt!!!! What a shame as we would’ve booked extra time too. Very unimpressed with the lack of compassion!
Samantha
Stayed 3 nights in Aug 2021
Response from Tree Charme Parliament Boutique Hotel on 23 Aug 2021
Dear Customer,
We are very sorry to read your review as we have done everything according to the regulations of the reservation you made.
A reservation when it is non-refundable cannot be refunded, it is explained several times during the booking confirmation phase.
Covid has had a huge impact on the economy of any business, especially in the hotel business. These days, since Covid is mentioned by you, a room that has been blocked for a long time that is canceled a few days before arrival is very difficult to resell.
However, next time we recommend choosing a more flexible cancellation policy so that you won't have any problems.
Semplicemente meravigliosa! Camere bellissime, nuove, pulite, e molto ampie, proprio come nelle foto. Il personale è molto disponibile, e la struttura ha un ottimo ristorante all'interno, dove poter gustare delle crepes favolose! Colazione deliziosa! Ci tornerò sicuramente!
Verified traveller
Stayed 1 night in Feb 2020
Response from Tree Charme Parliament Boutique Hotel Staff on 4 Mar 2020
Gentile Ospite, ci fa molto piacere saperla così soddisfatto del suo soggiorno presso il Tree Charme Parliament Boutique Hotel. Ci auguriamo di poterla ospitare nuovamente in futuro!